Compare Help Desk System Reviews

Help Desk Systems allow call center and customer service reps to manage inbound help requests from customers or employees. Help Desk software offers support ticket tracking, online chat functionality, CRM integrations, as well as call routing, recording, and tracking. Compare Help Desk System user reviews on Capterra with the comparison grid below, which displays the top reviewed systems based on the average ease of use and customer service user ratings. For a comprehensive list of all your options, visit Capterra's Help Desk System Directory.

Help Desk Software Scatterplot Image Map Atlassian CAFM Explorer Mojo ConnectWise BMC Track-It! TeamSupport iSupport Help Sumo Samanage Agiloft PhaseWare Freshservice

TeamSupport

Overall
Ease of Use
Customer Service

Before we moved to Teamsupport, we were on a custom solution that severely limited our capabilities of following up with customers and ensuring their requests are met. Teamsupport has met and exceeded our expectations.

Samanage

Overall
Ease of Use
Customer Service

SAManage is awesome! we deployed it 2+ years ago and it has met every expectation we have.

Tracker

Overall
Ease of Use
Customer Service

Good system, good pricing, OUTSTANDING support! They are incredibly responsive to their customers needs.

JIRA Service Desk

Overall
Ease of Use
Customer Service

Service Desk was there 20 days after taking a buying choice and it was great in every level. The team of operators only required 30 minutes of training and they are very happy with the tool.

Track-It!

Overall
Ease of Use
Customer Service

Altogether, this is an ideal and very affordable tool for its target market.

Freshservice

Overall
Ease of Use
Customer Service

We like the simple end-user interface; and custom fields. End-user adoption has been high.

ConnectWise PSA

Overall
Ease of Use
Customer Service

In the last 5 years we have jumped All In with ConnectWise, LabTech, Quosal and several of their 3rd party products. Let me just say that it was one of the best business decisions we have ever made.

iSupport

Overall
Ease of Use
Customer Service

Go get it. It's a great product. (No, I don't work there!)

Mojo Helpdesk

Overall
Ease of Use
Customer Service

Our company has used Mojo to track IT requests for 3 years. It's ease of use and cost was a major plus for us.

CAFM Explorer

Overall
Ease of Use
Customer Service

For our business CAFM Explorer does everything we need it to do, very robust and reliable and excelent support. Once it's up and running- 10/10

Agiloft

Overall
Ease of Use
Customer Service

Cal Poly choose Agiloft (then Enterprise Wizard) based on two points. The first was that it was the best fit for the type workflows that we wanted to implement. The second point was that it required almost no programming outside of the GUI interface.

Help Sumo

Overall
Ease of Use
Customer Service

Help Sumo allows you to automate everything, which is amazing. We handled all of our support with 4 full-time people handling over 200 requests per day.