Help Desk User Research Infographic
Help desk software lets companies improve their customer service by tracking customer tickets, enabling additional avenues for communication, and automating follow ups and reminders. This infographic showcases data from Capterra's recent survey of help desk professionals on how they find, purchase, and use help desk software. If you'd like to see a comprehensive list of help desk and customer service tools, please visit Capterra's help desk software directory.
Published by J.P. Medved on July 13, 2015