Who Uses This Software?

Agencies that are adaptable and growing with an eye toward launching new programs to meet the needs of the communities they serve. Our customers range from 1 to over 200 locations.


Average Ratings

50 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • DeVero
  • www.devero.com/
  • Founded 2007
  • United States

About This Software

DeVero is a cloud-based software solution for home health, hospice, home care, pediatric, therapy groups, and other care at home providers. An enterprise ready solution ready to handle all your home care programs with a single patient record. With our ability to make your paper forms electronic, your users can easily adopt DeVero. We also have the Briggs and Med-Pass forms they're used to. Plus, your agency can quickly launch new home care programs to meet the needs of the communities you serve.


Features Checklist

  • Billing & Invoicing
  • Charting
  • Electronic Signature
  • Employee Tracking
  • Medication Database
  • Patient Intake
  • Scheduling
  • Time / Task Reporting

Product Reviews

Reliable, Supportive, Responsive Service

Mar 03, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to learn.
VERY supportive staff
Pleasure to work with.

Cons: Hospice Admission and Recert forms can be confusing, which forms populate info to other forms, sometimes its hard to find where the info is coming from, how to update it.
Also limitations on Med-pass forms vs Hospice CoPs

Overall: Getting answers to my questions in a pleasant, professional and timely manner is very important. DeVero support staff is always friendly and knowledgeable. If I have to leave a message on the support line, they always get back to me with solutions and guidance that I can rely on.
I highly recommend DeVero and their wonderful support staff.

Recommendations to other buyers: local in person training sessions, more specific training modules, ie - "how to use scheduling"

DPCS/Admin

Mar 03, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: User friendly for clinicians

Cons: Not friendly for QAPI

Overall: Friendly user for field staff, poor for admin needs, not helpful with QAPi needs, color of blue is not as good as the old, tech do not seemed to know how to comply with regs . Need improvement on many issues such as ROC, supp orders, videos are helpful, love the webinars coming up. Only the Med pass forms, new ones do not comply, should be screened by a HH consultant

Recommendations to other buyers: Improve by lustening to our issues

Vendor Response

by DeVero on March 15, 2017

Thanks for your review, Louisa. You may not be aware that DeVero offers industry-standard clinical forms libraries from MedPass and Briggs, as well as standard forms. As you might imagine, clinical forms undergo surveyor scrutiny in nearly every state each year. The good news: If our forms don¿t match your needs, DeVero will take your feedback and build it into our library, or even create agency-specific forms just for you. We¿ll have our Client Services team reach out to you.

Great EMR software

Feb 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: We have loved the company. The software has been easy to use and the people helping in the set up have been exceptional!!!

EXCELLENT PRODUCT

Feb 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We were extremely unhappy with the last EMR system we purchased. It did not even come close to meeting out needs and we felt that we been lied to by the sales rep that talked us into it. We had begun our search for a new software company and were about to choose another company when the suggestion was made that we look into DeVero. About 10 minutes into the demonstration we were all sold. I felt confident signing the contract and we have been very pleased with our choice. DeVero is very user friendly and easy to navigate. The tech support is great and if they cannot be reach right away will call you back quickly. I run a very small home care agency and DeVero has meet all of our needs. Thank You!!!!

Great Company!

Feb 20, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Very user friendly. Any form can be added which is amazing for us who is pediatric only.

Cons: The employee-user section could be expanded on. It would be awesome to have hire dates, expiration, etc. A user dashboard simpler to the patient dashboard would be a very awesome tool for managers.

Overall: We were very eager to go from a paper EMR system to electronic. Devero team was more then helpful with every step and Devero team really knew their software and was very knowledgeable. We have been a customer since Nov 2016 and they are already have over 3 new updates to varies thing in Devero. Devero is very user friendly! We LOVE it!

Recommendations to other buyers: Having a offline feature would be very useful.

Tender Care Pediatric Services

Feb 19, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We are are medium-sized pediatric home care agency that has experienced rapid growth over the past year. We decided to transition from paper documentation to an EMR several months ago. We began discussions with DeVero last summer (2016) and decided to move ahead with them in August. We went live in the third week of Sept and piloted three homes first before moving all of our clients to EMR about a month later. We have just now, mid February 2017, phased out of working with our project implementation manager. We have requested to be a beta site when DeVero rolls out pediatric therapy visit documentation and off-line capabilities.
The best part about working with DeVero is their Customer Service. 100% of the people we spoke with from Marketing to Implementation were courteous, helpful, and professional. During the implementation phase, our project manager was available to help us think through form functionality and problem-solve through our unique issues. One of those issues, and probably the biggest hurdle we had to overcome, was the Medication Administration Record. The MAR that is available on DeVero was not conducive to our processes; so we had to devise a custom form. In fact, we had all clients on EMR, except that we continued to use paper MARs until we were able to come up with a customized solution (which took, including a couple of times through DeVero's development team, a couple of months).
We had a team of five very invested people on our end working on implementation of DeVero, and it took all of us to train our staff and customize DeVero to meet our needs. DeVero's training was not entirely applicable to us because we had to customize so many forms.
One area of growth for DeVero is that it is currently mostly set up for home-care/hospice patients, not pediatrics. Although we were able to customize our forms, we were not able to do all of them, due to time contraints. It takes a while to figure out just what you want, while at the same time, know how it will fit and function within the DeVero structure. Now, we are used to it and are satisfied with the features and functionality. There are lots of customized reports that we have created that will prove to be very helpful for tracking our quality measures.
We enjoy our relationship with DeVero, and would like to continue to work with them, especially as they development more pediatric products. Thank you

A Great Experience!

Feb 17, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The ease of use and the layout. It's nice to know that mistakes can be fairly easily fixed. I also like the support staff which is just as important!

Cons: I don't know if it's the software or the internet itself, but at times, it's really slow. That can be frustrating.

Overall: For the most part, this system is very easy to use. I've used this for over 2 years and still find something new! There are a couple of tweaks that would be nice to see; like being able to move items from category to category (helpful for when you upload to the wrong category!) but other than that, it works very well. The new updates were a little challenging at first but now, we are finding them so easy to use. I really like the way the upload feature now works. So easy! The reporting segment is easy to use and highly adaptable making it easy to gather specific information quickly. I'm very impressed with the support staff. Whenever I have an issue, I call and it's taken care of immediately! I also love how the issue is not only resolved, but explained! WOW! Liana is awesome and has always been such a big help. Thank you to our rep! Would I recommend this product? Yes!

Recommendations to other buyers: Play with it! See what it will do and what it can do for you!

Devero is AWESOME!

Feb 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Comments: Devero is such a blessing to our company. The simpleness and ease makes the day so much easier for us. The best benefit is getting to where we need with one click! No more hassle of going through 10+ pages to find where you need to be. I am a Hospice Biller and the billing manager is amazing!

Functional and user-friendly software

Feb 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Devero software is a spectacular software in home health paperless documentation.It is a very functional and user friendly with no complications. Any inexperienced user will be able to learn and catch on because of its ease of use. The home page has a meticulous spread of useful tools like administration, libraries, custom reports, dashboard ,patient list and State specific forms. The select an action option in every patient chart is extremely useful to mark or unmark specific designations and it is also color coded and eye-catching. I would highly recommend this software to any agency exploring to purchase paperless home health care paperless software or trying to switch gears from synergy or kinnser or other softwares in the market.

I like deVero.

Feb 17, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: DeVero is simple to use and has great support system. It has a great support system. They call you back promptly.
It's also self explanatory

Awesome software for paperless home health documentation

Feb 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Comments: Devero is a great software for paperless home health documentation. It is very easy to navigate and it is very user friendly.

Pretty good software to use and has little to no problems definitely worth using.

Feb 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Helpful

Cons: Sometime lags

Overall: Great experience to use and really helpful definitely not troublesome to use or have and completely worth.

Recommendations to other buyers: Worth it

EASE TO USE

Jan 26, 2017
3/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: 1) I LIKE THE WAY WE CAN EASILY SEE THE PREVIOUS NOTES. 2) CONTACT INFORMATION FOR OTHER CLINICIANS ASSIGNED TO THE CASE IS CLEARLY LISTED BESIDE THE BODY OF INFORMATION IN THE CHART. 3) EDITING NOTES IS EASY. 4) COMMUNICATION ABOUT CORRECTIONS IS EASY TO SEE AND COORDINATE.

Easy to use

Jan 19, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Devero is very easy to use. You can use a tablet or cell phone or laptop and can access it from anywhere you are. This helpful when working in the field.

DeVero. Work life made easier.

Jan 19, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality

Comments: The layout of the software is designed in a clear and easy-to-use way. The important information is in an optimum position for the eyes to spot and is displayed in an orderly fashion. The page also has other information pertaining to the charts in tabs that keep a comprehensive file of different episodes. The only thing that annoys me is having to scroll back to the particular episode I was in once I have clicked a document that inevitably leads me to a new page, but when I click 'back' I am thrust back to the top of the initial page I was in.

Best Customer Support

Jan 06, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Their customer support team.

Cons: Lack of customization options for forms.

Overall: I've used a number of different software for the home health and hospice field. I've worked on the administrative side as well as the field side and I can honestly say, overall DeVero is a great software. Unfortunately, there are limits to being able to customize forms, however, I believe this is improving. The design is a very important aspect of any software and DeVero is constantly improving their design, they take into consideration their client's input and it is evident in the software updates. Ease of use is another crucial aspect of having a great software, especially when computer-illiterate people (like much of the older generation in the medical field) are using it. DeVero has great training videos and printouts and all of our staff who have used it thus far have not had any trouble. The most notable thing about DeVero has to be their customer support, team. I've complimented them many times because I truly feel they deserve praise. DeVero support team is always available and always willing to listen and help with any issue, big or small. They are very knowledgeable and always do their best to resolve your issue. I believe this makes DeVero one of the best software companies I've ever used.

Appreciate DeVero support!

Dec 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Devero's customer support team members are very knowledgeable and extremely helpful. There are some days I will call or email, more than once a day and they are always quick to help and resolve my concern, even when it's a simple issue I could have probably figured out on my own. I always feel like a valued customer and know I can count on their friendly expertise.

Great customer service

Dec 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: Not
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Comments: Within the last year, we have had many changes. We had a Medicare audit, we were purchased, and we have had some staffing changes. In all of our upheaval, your customer service has been outstanding (even when we call several times a day!). I personally have an affinity for Lindsay but am never disappointed by the assistance your customer care team has afforded us. Thank you so much for all of the "assistance" you give!

Easy to use for Physical Therapy

Dec 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Comments: DeVero is so easy to use! The Home page is well organized and the entire system is easy to navigate with a click of the mouse. I especially like the automatic notifications that remind me of deadlines and timelines that I might have missed otherwise.

Long time DeVero Home Health customers

Nov 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: We have been with DeVero for many years and have not had any problems. The customer support is great and very individualized. They will set up internal reports and customize forms that relate specifically to your agency. The Clinical side is very user friendly and our field staff rave about how easy it is to use on their phone or tablets. The office side is very organized and easy to use as well.

5 Star Home Care Elite Top 100 Agency loves working with DeVero

Nov 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: We love working with DeVero. They answer their phones promptly, return calls promptly, answer emails promptly. They build custom forms for our agency. DeVero is a great company & I would recommend any agency to use them. Check out DeVero. If we can be a 5 Star Agency & Home Care Elite Top 100 Agency with their product, you can too.

Certified Occupational Therapy Asst

Jul 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to place documentation

Cons: Except for having to do paperwork altogether there is nothing I don't like about this software

Overall: Love using Devero! So much easier to use than any other medical software! I have other companies using different software and I have referred them to you

Great for Physical Therapists

Jul 06, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: As a physical therapist, I really like the completeness of the documentation.

Cons: We can see previous visits out in the field, but if I could add one feature, it would be the ability to pull forward the "meat" of the previous visit.

Overall: Th ease of use is very good, and the software is well-supported. Our organization chose DeVero partially because the clinicians could document more easily, and therefore deploy quickly.

Recommendations to other buyers: Ask your clinicians. Making their job easier will create the most impact on efficiency in your agency, and will ultimately lead to better care.

Great for therapy

Jul 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I've found it to flexible enough to document on the needs of individual patients, which is what I want in a software solution.

Cons: Nothing to add here

Overall: As a physical therapist, I find DeVero very easy to use, they have good customer service, and I'd definitely recommend, especially for therapy.

Recommendations to other buyers: Be sure to spend time with training to get the most from the software solution!

Very easy to use EMR

Jul 06, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: From a clinical standpoint, it is VERY easy to use.

Cons: We'd like to see some improvements in the integration with our billing software. I've been told these are coming.

We'd also like to see a user conference, but keep in mind we're in Florida.

Overall: DeVero comes recommended as the easiest program for our clinicians to use, and we've found that to be true.

Home health agency in the Midwest that uses DeVero

Jul 06, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: At the point of care, the flow is very good. It's easy to flow between the forms, making it easy to navigate the patient chart.

Cons: Nothing to mention.

Overall: We're an agency in Illinois based out of the local health department. The ease-of-use of DeVero is outstanding and they back it up with great customer service.

Recommendations to other buyers: We think that both ease of use and support are very important.

Great for agencies who use outside vendors for therapy service

Jun 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We are a growing home health agency that often outsources therapy and social services for our patients. With our previous software, we had no way to safely and easily grant access to other agencies to view or add to only their patient charts. DeVero allows our vendor representatives to easily log in and access their patients' charts instantly without downloading any software to their own system or accessing our network. They easily complete the deVero forms, or upload their own version of therapy notes and route sheets for instant processing by our billing and payroll departments. They also assign their own employees to grant them access to patient charts if necessary. Giving them this control reduces the amount of time spent by our own administrative employees. Also, with a simple website login and a page of training materials, new users are up and running in no time.

Easy access to documents prompting home health clinicians to fax documents in a timely manner.

Apr 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros:
time saving
Good print resolution of docs when faxed received
Easy for tracking docs faxed especially Plan of Care
Cons:
none

I started as a total novice. I am no expert , but it is very user friendly. Thanks Sam

Apr 05, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: It was very difficult for me to learn at first. I am older and slower. Sam was awesome. After 4 months of steady use I have learned to really love it!

Vendor Response

by DeVero on April 25, 2016

Thank you for the great review. We're glad we could make your experience a good one!

My experience with the software has been fair. Still learning the ins and outs.

Mar 31, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: More detailed & specific training would have helped. We experienced form errors, and report issues that were not addressed the first time it was brought up to the Devero Support Team.
On a positive note, the Support Team has been available and responded in a timely fashion.

DeVero is the most clinician friendly software out there!!!

Mar 10, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our clinicians love DeVero because it is so easy to use. Their customer support is excellent. They are always friendly and are very quick to solve problems. The only difficulty is having to use another vendor for the back office because it is difficult to make sure all three parties are on the same page.

Vendor Response

by DeVero on March 18, 2016

Thank you for the great review! We're always making improvements, and we will continue to do so with both the clinical and back office end of our solution!

2016_03 DeVero Review

Mar 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros:
Product has ease of use for front line end users (Point of Care Staff). User guides/Training guides are on EMR/online for users to refer back to. Device agnostic (use of any browser and device with internet capability). Low hardware expense per end users (use of lightweight devices smartphones, tablets). We have contracted therapist and having them have the ability to just login with just a browser is helpful. Use of multiple browser tabs to view multiple data fields. Vendor response time is quick to respond to customer questions about product and customer basic product enhancements. Assigned "Customer Manager" is very helpful in customer & product/vendor relationship to improve customer knowledge of product and product/vendor development.

Cons:
Compliance, Alerts, and Quality. Most of the Compliance and Quality is still a manual task, if coming from paper to electronic this would not be an operational issue, but if you coming from a more complicated EMR that has checks against the Plan of Treatment and warning if the end user is going out of compliance and orders must be produced. Lack of internal messaging in EMR, communication about the patient is key and documentation and notification is critical. Workaround is create a form/document in the EMR and also notify all disciples using business secure messaging or email. There is a limitation in some reporting exports (30 days, quarterly, number of lines export). Dealing with pre-billing audits and "integration log", DeVero has to puss data to a separate billing software (note: data is one directional). User do not have a warning or alert system (End of Episode, last week of frequency) Medicare Traditional billing is not an issue (RAP then Final Bill), but dealing Medicaid, Medicare Advantage and Commercial Insurance is another issue (where every penny counts). Processes and cross references must be done to insure all services are accounted for and billed, typically done with comparing CSV exports. Interoperability with other vendors and itself is lacking. If a customer has a contracted partner using DeVero as there EMR, currently there is not an ability to quickly handshake those files from a DeVero Agency file to another DeVero Agnecy file. Workaround is to download from each Agency site and re-enter data on there agency site.

Vendor Response

by DeVero on March 18, 2016

Thank you for the 5-star review! We appreciate the feedback. We also have some great news about your feature requests: 1) The authorization management/compliance feature is released and needs to be turned on. We will have a customer success team member contact you about this. 2) Most all of the other items you mention are in the development pipeline for release over the course of 2016, with some other great features emerging as well. We appreciate your review and your partnership!

De

Mar 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: User friendly for both clinicians and office staff
Great customer service team, easy to work with and always willing to help