Who Uses This Software?

Our target customers are Medicare-certified home health and hospice agencies.


Average Ratings

37 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • HealthCare First
  • www.healthcarefirst.com
  • Founded 1992
  • United States

About This Software

firstHOMECARE EHR software combines robust functionality with intuitive, easy-to-use interfaces that think and work the way you do. Through our mobile solution, clinicians and other field staff have the ability to perform key operational tasks and enter data in real-time, automatically syncing back to firstHOMECARE with no additional effort. Take operational performance to the next level through complete & accurate clinical documentation, positive patient outcomes and ensured compliance.


Features Checklist

  • 485 Plan
  • Billing & Invoicing
  • Drug Interaction Database
  • Electronic Signature
  • Medication Database
  • On-Site Employee Tracking
  • Patient Intake
  • Schedule Optimization
  • Scheduling
  • Time / Task Reporting

Product Reviews

Best Home Health Software!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: We've been with HealthcareFirst for almost seven years and we have no doubt that this is the best! Because they have been so good to us, I feel that I need to fill out this review as a gratitude to HealthcareFirst and to help other agencies who are looking for a new software to check out this wonderful company. We've tried a couple of other software programs and there is no way they can measure up to HealthcareFirst. Where do I start......I guess one of the best features is how easy it is to use, almost like working in Microsoft word. It has everything we need including the ease of having multi payor sources plus more.

Pros: They have a built in OASIS scrubber that alerts us and the clinician if there is a discrepancy in charting. We receive alerts on anything that needs addressed or is untimely. We are a small home health agency and HealthcareFirst was one of the most affordable software vendors that could do everything we needed it to do. They do our Medicare, Medicaid and Commercial Insurance billing for us and send us a weekly report. HealthcareFirst does our HHCAHPS and I don't even have to upload anything, it is automatic. They send us notices of any bad reports so we can stay on top of it. I love the integrated and secure email that is built into this software. The scheduling is wonderful and helps us to keep track and never miss a visit or supervisory visit. I can't even begin to tell you how much I love the reports. I use a report for payroll, checking how many admissions, employee files expiration dates (TB, CPR, License, etc...), AR Aging, and many others. The Business Intelligence part of this software helps us to know everything that is going on. We can even see if any client changes insurance in the middle of an episode. I could go on and on about all the great features this software has..... Thank you HealthcareFirst for all you do for us!

Cons: wish they had a way of tracking when an employee arrives at a visit, the address of where they are, how long they are at each visit, the travel time and mileage. I think this would make all agencies feel a lot better.

Recommendations to other buyers: Be careful!!!! We checked out other software vendors in the past and they all claim to be wonderful and their presentations just make you think they are great and can do anything, but BEWARE. We signed a contract with another software vendor after watching several webinars, checking out references, and we believed they were the answer. They made it look so easy and good and the clinicians loved the way they showed the charting and notes, but in reality, it was a nightmare. The clinicians struggled with learning the charting, scheduling was horrible, reports took forever to try and pull up (if you could figure out how to put them together) and billing was very difficult. Once you sign a contract, it is almost impossible to get out of it. It is also very difficult trying to find the right software when they all seem to look good up front.

Solution Suite changed my business

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: My start up business would not have been successful without HealthCareFirst. HCF provided me the Solution Suite which is a powerful software plus all of the outsource services like Coding Services, Billing Services, BI, payor connect and CAHPS in one contract. They charged me a small % of collections. This program saved me from hiring three people while we built the business.

Good people!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Excellent support at this company. Product very easy to use and web-based is very nice- no cd's to install every year when Medicare makes changes. Product gets updated several times each year with new cool things.

Best thing- all inclusive monthly fee for everything including point of care.

Cons: They have a really cool physician portal that physicians love because it automatically tracks their care plan oversight billing info, but they charge an extra few hundred dollars a month for it.

Overall: Very happy with our decision.