HomeTrak

Private Duty Non-Medical Software

4.5 / 5 22 reviews

Who Uses This Software?

Private duty and Medicaid home care services


Average Ratings

22 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Business Hours

Vendor Details

  • HomeTrak
  • www.hometrak.com/
  • Founded 2001
  • United States

About This Software

Whether you are new to the home care industry, an established agency, or anywhere in between, HomeTrak simplifies and automates your daily operations so you can focus on client care, not a pile of paperwork. For over 15 years, we have provided thousands of clients with home care software solutions that automate caregiver scheduling, streamline payroll and billing, eliminate time sheets, and more.


Features Checklist

  • Billing & Invoicing
  • Charting
  • Electronic Signature
  • Employee Tracking
  • Medication Database
  • Patient Intake
  • Scheduling
  • Time / Task Reporting

Product Reviews

Tina Stewart

Apr 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Saves time and money

Cons: None

Overall: Excellent experience. User friendly and well designed. Great and ideal for my business. I like how it includes the form, it is a complete workflow option. Saves money and time. It makes my business complete. It also helps to boost clientele. I love this app. Save a lot of wasted energy.

Recommendations to other buyers: Yeah get it, right away

Love It!

Jun 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have used HomeTrak for many years, through two companies and recommend it to others all the time. The cost is minimal for the product and service that I receive.
I really wish other software companies would stop calling/emailing me....I am totally satisfied with HOMETRAK!!!

Great Software for Home Care!

Jun 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: So many great features! Support is wonderful. The trainers are excellent.

The software is perfect for our Biz, we are very satisfied!

Jun 02, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: Pros - Easy to use, flexible, multiple access methods (IPhone, tablet, desktop). Always new releases coming out as well to keep up with the change industry and improvements. Handles payroll and invoicing perfectly and easy to use.

Cons - Sometimes have to wait a bit if questions need answered, never more than an hour or so.

Great software. Great company. Great service.

May 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The software is the most comprehensive software in the home care industry and I would recommend the software and the company to anyone who asks. It is easy to use and incorporates the latest in technology. I only hope they come up with a customer portal soon.

Great company to work with

May 24, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: With being a service based business, I want to do business with companies that provide great service. I have always had great interactions with HomeTrak support. I've worked with them since 2005 through many iterations of the software and working with beta testing the newest product (Caregiver Portal). I know that I will be treated fairly.

Could not do my job without this.

May 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I started at another agency and was horrified by the number of scheduling, billing and payroll errors. 50% of my time was spent correcting mistakes. I recommended an industry specific software solution and HomeTrak was selected. I watched it become a better place to work with such an increase in productivity that even clients and workers noticed the change.

HomeTrak listens to customers, accepts new ideas & is great when there's a problem.

May 10, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our company has used HomeTrak from the very beginning of adding our home care component. Staff wasn't keen on learning what it could offer and during that time, the learning curve was fairly steep. These days we wouldn't consider using anything else.

Reliable, Tried and True

Mar 21, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: HomeTrak is solid, reliable, and the company's experience is evident in the way their software is such a good fit for the home care industry. We've been exposed to HomeTrak and one other software that we're now unfortunately required to use even though it is far more costly and not nearly as reliable or good as HomeTrak. HomeTrak is clearly the best overall. HomeTrak's support is stellar.

Owner

Jul 28, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I really like this product and the company. They have gone out of their way to tailor the program to our unique needs. I have nothing but good things to say about the staff. They are intelligent and dedicated beyond belief. Honest as well.

Age Advantage Senior Care Services, Alice A. Guilford, Owner/Administrator

Jul 25, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: HomeTrak Companions is a robust, easy to use scheduling software that contains so much more than just the caregivers/client's schedule. HomeTrak can provide a myriad of functions from enhance measurement and reporting statistics. to caregiver call-in/call-out notifications. HomeTrak customer support is great and you can choose how you want to interface with the support team, either by phone, email, or remote control of your PC so their experts can "see" whats really happening. Anyone who calls and is looking for home care scheduling software gets my vote for HomeTrak Companion, hands down.

Excellent Support and Technolgy

Jul 24, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have owned 2 separate Private Duty Companies. When I started my 2nd one, now in business some 6 years (and have won several awards) there was no doubt I was going to use HomeTrak as I did previously. Not only is the software user friendly, but they continually take your feedback and help you find solutions. I like the fact that the owner Rick was a very successful Homecare pioneer and had the program designed from the angle of what every business owner needs to know, track and analysis. Plus Rick has been kind of enough over the years to give me some excellent advice on other aspects of homecare in general that have helped me have a very successful company. They keep their word, are honest, dependable and know their stuff! Not many businesses can do all that but HomeTrak does with ease.