User Reviews
Rezware XP7 by iRez Systems
USER REVIEWS - All reviews
Purchased Date: October 01, 2008
Interactive Manager, Shamrock Farms
March 12, 2010
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Pros
Rezware is an affordable system that was able to be customized to meet our unique needs. When doing our research, it was the only system that allowed for this customization while having a base to start from that understands our business type. The system we were looking for had to accomodate reservations for two types of daily tours running on an hourly basis. We were also able to incorporate our food and drink sales into the system which was a requirement. The reporting gives us various ways to look at our data which we found has been a real need. And, while the system took a while for everyone to get comfortable with, we now find that it is quite easy to use. There are lots of shortcuts and helpful tools within it as well. And, having the training mode that uses real data is another very useful tool. Finally, the people at Rezware have been very responsive to our questions and providing support whenever needed.
Cons
Due to the customization of our system, the implementation took longer than anticipated. And, we have run into some glitches that probably wouldn't have happened if we used the system as is. But, the technology and customer support team at Rezware went above and beyond to remedy any situations that occured. There is not enough written documentation on the system so we had to develop our own reference manual. Our training sessions and calls with Rezware have always been helpful and has allowed us to map out how to use the system for our needs.
Overall
Rezware is a solid system that we expect to be using for a long time. And, we look forward to growing into the system more by using the additional features that are available. The customization has been essential to the requirements of our business. And, the support on the system has been very responsive and understanding of our needs.
Purchased Date: September 01, 2007
Office Manager, Dale Jarrett Racing Adventure
February 23, 2010
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Pros
The system accurately displays reports, is quick to navigate and once you've been at it a while it really becomes second nature. The support staff is quick to respond to queries and explaining the "brain" behind the system so you know why things work as they do.
Cons
Some small system hangups with printing at times. Sometimes it takes a little longer than desired to get changes made but then again our system is pretty specialized considering its initial design.
Overall
The system is good and it works. We have a very specialized version as we use it for racing reservations and keeping count of gift certificates, strange discounts, laps, guests and programs and they've been able to make it work well for us.
Purchased Date: N/A
GM, SeaCoast Airlines
February 11, 2010
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Pros
Easy to learn and easy to use. The numerous pricing and flight scheduling options make our reservation system efficient and precise. Should I ever need help, friendly tech support is always available.
Cons
It would be easier to organize the flight codes if it were possible to remove the ones we no longer use.
Overall
We have always been happy with the customer service.
Purchased Date: January 01, 2010
Manager, Central Charters & Tours
February 11, 2010
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Pros
Have been very happy overall. We are still in a training mode but everyone has been most helpful.
Cons
Not to a point where I have any yet.
Overall
Definetly would recommend for any similar business.
