User Reviews
Smart Hotel Software by Smart Hotel Software
USER REVIEWS - All reviews
Purchased Date: March 01, 2010
Owner, Vagabond Lodge
September 15, 2010
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Pros
After reviewing a couple dozen different systems, we implemented UniResMan for the hotel front desk processes. It matched our prior processes very closely, is intuitive, and provides the front desk staff with any reservation info they needed at any time (something we could not do prior). It has a full set of standard reports that provide essential information for operations, saving weeks of compilation time. Simply put: this software enables management to focus on growing business more, opposed to solely supporting daily operations.
Cons
The standardized reports are structured to fit what an accountant likes to see, which can obscure information from accurately or quickly being read by front-line staff (front desk or housekeeping).
While all of the information is in the system, it can be difficult to find. The user needs to understand where to find all of the information (user-specific training).
Overall
Highly recommended. The system can be scaled to meet size needs and is flexible enough to meet customized requirements.
Purchased Date: April 01, 2010
Operations manager, Backeddy Resort and Marina
August 14, 2010
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Pros
Easy to use, tonnes of features and fairly straight forward application to figure out.
Customer Support (Liz) is a pleasure to deal with and always comes up with answers/solutions quickly.
Cons
Reporting Function not particularly user friendly.
The use of Crystal reports for guest paperwork, makes fine tuning your confirmations and registrations harder than it should be.
Not URMs fault, but disappointing that the interface to allow our H&L POS to charge to rooms, still does not work correctly.
Overall
Great Service and Great product.
Purchased Date: February 01, 2008
Guest Services Manager, Honeymoon Bay Lodge and Retreat
August 12, 2010
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Pros
Uni Res is user-friendly, and I can see how it would be so very useful where many differing departments need to be all on the same page... like housekeeping, maintenance and reception.
Cons
In our situation, it is much more software than we need. This becomes a bit cumbersome as well ... in that it tries to tell us more than we need to know. Sounds like a perfect world ... and it is not a problem. It is simply more than we need.
Overall
I would like to be able to manipulate reports more easily. Like pick up the numbers of bookings from a certain city address or region.
Be able to use it more as a tool for tracking specific marketing.
Purchased Date: March 01, 2007
controller, quilchena hotel & resort
August 04, 2010
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Pros
birds eye view of all the rooms
easy to use and train others on
capturing of data
awesome customer support
good prompting when taking reservations
good interface with other our restaurant software and simply accounting
Cons
diffivculty when fully booked to transfer to rooms
Overall
wouldnt hesitate to recommend it to anyone
Purchased Date: February 01, 2010
General Manager, Prestige Lakeside Resort
August 03, 2010
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Pros
-Reporting
Cons
-There are a number of items that have been dicussed that require further attention.
-Ease of use
-Speed of loading screens
-Cutting down the number of screens
-Changing certain reports so that we can find our information quickly and efficiently
Just to name a few
Overall
Average at best
Purchased Date: November 01, 2008
Manager, Alpen Acres Motel
August 03, 2010
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Pros
Good value for money, great technical support and customer service, stable and reliable, few technical problems. Adequate online reservations system that integrates with back-end.
Cons
Not the most user-friendly system: takes a while to learn and some processes seem unnecessarily long-winded. "Out-of-the-box" online reservations solution needed some tweaking for our preferences costing us extra money in programming.
Overall
I would recommend this product to smaller hotels looking for a budget solution. Definitely buy the additional maintenance and tech support.
Purchased Date: August 01, 2009
Director, Silver Towers
July 28, 2010
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Pros
The whole system is a pro. The system is great.
Cons
We are happy with all features at Hotel Res,
Overall
We hope more companies sign up.
Purchased Date: June 01, 2005
Operations Assistant, Mica Heli Guides Ltd
July 08, 2010
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Pros
this product meets most of our needs.
Cons
a bit cumbersome for building variable package rates. we do not use the invoicing feature as we do not like the presentation.
Overall
Satisfactory to good. We are accessing it on a remote server which causes some issues.
Note the licences were purchase by Island Lake Resort Group, exact date unknown.
Purchased Date: November 01, 2008
Manager, Hood River Hotel
July 07, 2010
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Pros
1. Uniresman Customer Service is excellent. In a day and age of automation it is a refreshing change to have a real person answer the support line and in a few short minutes solve your problem.
2. After the initial purchase of software we were impressed by the fact UniResman software is consistently updating and improving the performance to meet the ever changing hospitality environment.
3. I think the strongest pro regarding the software is how easy the software is to learn. We have a diverse group of people working our offices with various education, experience and training. The simplicity of the software has made new training staff member an enjoyable relaxing process.
Cons
If there is one element Uniresman must improve on is the Release Notes for service pack. The notes are written for techs in the back office that have the time to review all the pages in detail. There needs to be a FAST note version I can give to my front desk and sales staff that they can read. I dont care if they call it You asked for it you got the Top Ten FAST Notes i.e. Hotel X asked for a fast button for walk-ins-here it is. A screen shot, basic instructions and a sample all on 1-2 pages per example. If I can give each staff member 10-15 new things to learn each update they can see growth in the software as well as themselves.
This is why I gave the "Feature Richness' 3 stars. The software may have new features but if you don't convey the message in a simpler format my staff and I will not be able to discover them.
Overall
Highly Recommended with 1 suggestion.
Purchased Date: October 01, 2008
Manager, Apex Mountain Inn
July 07, 2010
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Pros
Many Features
Great Control Screen
I like how everything opens in there own process, but should be tabbed
Cons
Reservations take too many steps and too many ways to do it, therefor very slow.
Program stalls many times a day.
Some reservations don't save properly when adding rooms making for a huge headache later.
The user interface is cluttered with no option of eliminating features.
Training is very extensive rendering the program useless for seasonal operations.
Web interface creates unallocated reservations that if not checked for regularly will result in overbooking.
Objects don't move with reservations, pain when adjusting dates.
Payments don't always default to paying guest in the open reservation
Does not show all outstanding folios.
Stalls when viewing GL's
Cancelled reservations print when you print daily registration cards. Waste of paper, time, and very confusing.
Objects show on all reservation confirmations.
Deposits include objects
Agents and extra guests should not print when printing registration cards.
Overall
This program has a long way to go. When someone says "it should have..." it should not be thrown in front of everyones eyes. For such an unstable program, time should be spent on cleaning out what already exists.
