Mews Systems

Mews Commander

5 / 5 18 reviews

Who Uses This Software?

We are ideal for any size hotel or group of hotels. Whether that is because you want to focus on service, or you want to save reception staffing costs.


Average Ratings

18 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $100.00/month
  • Pricing Details
    Standard charge from $8 per room per month.
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Mews Systems
  • mewssystems.com/en/
  • Founded 2012
  • Czech Republic

About This Software

The most innovative Cloud based property management solution for hotels & hostels. Bring automation to manual tasks, payments, booking management, upselling, online check-in, housekeeping and accounting. Allowing you to focus on creating great guest experiences. Its modern design allows new users to quickly find their way around, whilst getting all the powerful tools and reports you need from your PMS. All you need is an internet connection and a computer or tablet with a web browser.


Features Checklist

  • Catering
  • Employee Management
  • Front Office Management
  • GDS / OTA Integration
  • Group Management
  • Guest Experience (GEM)
  • Housekeeping Management
  • Maintenance Management
  • Marketing Management
  • Multi-Property
  • Online Booking
  • Point of Sale (POS)
  • Reservations Management
  • Reviews Management
  • Single Property
  • Vacation Rental

Product Reviews

Reduced to the max

Jun 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Mews has completely changed our way to work. We can focus again on the most important thing in our hotel, which is our clients. The system is simple and only gives us what we need. The web based system gives us the access to any time. Check in online, Check in the lobby, in the room everywhere. As it is cloud based we can integrate anything with API's. The great surprise was, how easy the housekeeping team changed to the commander app and used it for the controlling of the rooms.

Overall: Easy training, saving on payroll, speed and easy process.

Perfection at its bets

Nov 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: As a general Manager, I like that its easily accessible and I can use it to its full effect from my phone. Its easy to use so training my staff does not take too long as its very intuitive. With interfaces with my channel, review, rate manager etc it just means that I do not miss out on any reservations, do not sell at wrong rate or get as many reviews as possible.

Cons: I like everything so its impossible for me to answer this.

Overall: We started using the system 3 years ago and I could not be happier. It gives me a lot more freedom to run my hotel from where ever I am. All reports that I need are at my finger tips and accessible with my mobile should I need to do so. Its easy to use, has number of great functions and everything is just logical. With more and more interfaces being build it gets even better. Their customer service is always there to help and assist and the FAQ are just the best as it is done in the way of short videos and not just texts. Costs of the system are much lower than any other, as you do not pay any large installation costs or fixed monthly fees. You only pay as much as you use the system and how much the system help you - which is a fair way of pricing.

Recommendations to other buyers: This software is really the best, only as any other software you do need to work wit it, set it up as per your exact needs and use all the functions that are available and handed to you on a silver plate so to speak. As the system does not know what is the best, this part of the set up system is up to you to take care of. But its all there, and their customer service team will advise the best paths to take.

Great PMS made of the guys's passion, which is growing everyday basis, with great & humanly support!

Sep 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: The most? It's so hard to tell since all the features are so good. You can feel the philosophy, and every feature really "make sense". Since they know and have lots of experience in this industry, often what seemed to us unnecessary or inconvenient turn out to be necessary and so convenient as we use further.
Well, what we like the most about this system is that we can feel the presence of Mews staff behind the system;)

Cons: Well, we thought for a while, but there is nothing we don't like about Mews.
The thing is whenever we have some sort of requests or want some features to be changed into certain ways, these guys are very open to customers' opinions. So these things don't come up to our mind as "cons".

Overall: First of all it's pity that we can't to talk face to face to you interested in Mews;)
If you ask us "experience", the first thing which comes to our mind is "people", we mean the Mews staff. Their passion for this industry, confidence in their product, patience for customers questions are the first experience we had with them.
Yes the system is GREAT, or we should put -EST (if there ever is anything better, we'd love to see).
But what made us finally decide to use Mews is those guys;)

Recommendations to other buyers: Don't decide to use another PMS before you at least talk to them;)

You love innovation? Choose Mews.

Jul 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Beautiful booking engine
Payment gateway
Cloud based
Innovative approach
Well designed
Automated emails
Self check-in
Great for hotels and hostels (like us)

Cons: Not a lot, probably some "growing pains" from time to time

Overall: I was looking for a new PMS and reviewed over 100 cloud based PMS. Finally I choose Mews because it has a highly innovative approach and fit's modern needs.

We are using Mews in five properties and went live within just a few weeks. In our case, Mews is connected to a channel manager and we are also using the Mews Merchant (payment gateway for credit card transactions).

So far the best PMS I've seen for hostels and hotels

Jul 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: When choosing new PMS for our hostel we've made a deep research of most existing solutions in the market and when we came across MEWS we realized that this is the one we were looking for. Soul Kitchen is an award-winning hostel, we never stop improving and always eager to create new experiences for our guests, . And so does MEWS, getting to know their team was like meeting friends with similar vision. I Love every aspect of MEWS: the design is pleasant and functional, it works from any device and works fast, online check-in feature is great and many guests actually use it before they arrive, it was easy to train staff and to migrate from another system, rate management is effortless and joyful, it integrates with Booking Suite giving me the rates of our competitors. What I like the most is very helpful and professional customer support.

I cannot recommend MEWS highly enough.

Highly recommended!

Jun 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: We were looking for some cloud solution to have access to our occupancy etc. anytime and anywhere same as to have connections to channel manager, which we did not have before, and we find this web based software as a great choice. It is also quite quickly improving all its functionality so we look forward what comes up.

Great, Innovative, Effective - PMS system to have

Jun 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Mews is the right partner for us hoteliers in a fast changing hospitality industry, where you need to be flexible and effective, and you need to optimize each step of your business. Mews is offering Cloud based solutions, flexibility, a smart interface, 24/7 support and a fresh view on hospitality development and trends. Every team member working with the Commander (front desk, reservation, sales&marketing, housekeeping, etc.) is able to easily manage his or her department's duties via mobile devices, so the main focus of the hotel team can be guest experience. Mews also helps you with revenues and ADR, giving you the perfect opportunity to set the best rate strategy at all times.

Recommendations to other buyers: I highly recommend Mews for anyone

Absolutely brilliant

Jun 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We are a 46 bed hostel in Iceland and we have been searching for the perfect PMS for years! Finding the right one has been tricky and we are so pleased with the choice we made!

Mews has everything that we wanted and the service is great! It took us only few days to ditch the old system and implement MEWS.

I highly recommend MEWS!

A HOSTEL PMS Dream!

Jun 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: After researching for over a year I finally stumbled across Mews which was exactly what we needed for our hostel chain in Amsterdam. The addition of it being cloud based made the decision all the more easier. We saved on all the unnecessary costs for hardware and servers and was able to go live almost overnight. The software is easy to use and the training to the team was very straightforward.

Its changed the way we use software in our hostel and the way we look at things, which is why we picked Mews. The housekeeping application of real time clean rooms is my personal favourite as its not only made our checkin faster but our customers happy!

I highly recommend Mews for anyone looking for a cloud based PMS for a hostel.

Great Hospitality Platform - Join the Mews community!

Jun 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Mews is a knowledgeable partner with years of experience in the hotel business. Support from passionate professionals with the right expertise and knowledge of the industry. Mews will boost your total revenue and ADR. The integrated channel manager will help to sell the best prices, at all times.

You will save money: flexible tool, cloud based, online check-in, your hosts can focus on the guest experience, mobile payments and great revenue management. Housekeepers can manage their departments from their mobile device, ensuring the latest room status for your whole team.

The Navigator app shows your guests the hotel services from their personal device: a great guide to find the best places in town online. You can boost your upselling!

For Different Hotels we use the multi-property environment. One log-in for all hotels. It's easier to report and analyse the total business mix for our Sales & Marketing team. Our centralised reservations department can check availability across all hotels and book rooms instantly.

The most innovative PMS system for the future

Jun 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: In a fast changing hospitality industry, where new products comes to light all the time and optimization on how to run the business is crucial - Mews has changed the game of PMS systems once and for all.
With a stable Cloud based solutions, smart interface, great support and most important of all, an innovative mindset and forward thinking view on the industry, they are the best collaborators i have ever worked with.
Urban House is a new "hybrid" and being both a hotel and hostel, is requires a special need, to fill the house to maximize revenue -Mews can do that job for you. Saving on installation costs and paying by performance, is something the competition can learn from.
Mews comes with my highest recommendations.

Great PMS!

Jun 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I am using Mews PMS from February 2014 and I am really satisfied. I appreciate mainly the flexibility of the system and the customer care of the company.
I really like to check rates and availability, insert the reservation into the system directly from my mobile phone when I am not in the office. My staff at the front desk has more time to take care about our Guests because Mews, integrated with our channel manager insert the reservations into the system itself and the same Guests has the possibility to update his profile and speed up the check in at his arrival. For me, is a Great PMS

Efficient, Practical, & Customer Focused PMS

Jun 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been using MEWS for approximately 1 year after switching from Fidelio. I was amazed at how fast my staff were able to train on the system. Within a 1 day training they were able to perform all necessary front office functions. The system is also great for back office as well. Accounting software integrated smoothly as well as channel management functionality.

Myself and my staff appreciate that it is a cloud based system. We have been able to check guests in not only at reception, but in their rooms, in our garden or cafe. It gives a great first impression which we all know to be a crucial touch point at any hotel.

Perfect PMS system for innovative hotelier

Jun 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We use Mews for one year now and are more than happy with this innovative and flexible cloud solution. In our 30-bedroom castle hotel we like to give all our guests the most personalized welcome and Mews can support this. Because Mews is easily to use on a tablet we can do the administration in every corner of the historic building (although when the WiFi works ;-)). Business people can check-in online or a quick check-in with our guest service members. Those who likes to take the time for a check-in, we first serve a good glass of wine in front of one of the open fire places.

The support of FH System (Mews partner in Benelux) is perfect. The people working there are true hoteliers and are qualified to advise us in our daily operations. We can strongly recommend Mews and FH System (for those hotels that are based in the Benelux) for hoteliers that are looking for an affordable, user friendly and modern PMS solution.

Vendor Response

by Mews Systems on June 01, 2016

Thank you Ingmar! It's wonderful to work with you and we hope that it may long continue. Thank you for all of the faith you have show in us from the very beginning and for your lovely review.

First to use it, great stuff!

Jun 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I got to know MEWS 2 years before they launched the Commander and fell in love with the idea. I adopted the software in a new hotel that I was working on and was one of the first to use it in the world. Being a startup, there were small issues in the beginning, but the idea that was presented to me 2 years earlier, worked perfectly in my very busy, high volume hotel Mosaic House. I love the progress and forward thinking that the guys from MEWS produced and I look even more forward to all the connections to the PMS system that they are integrating currently. Highly recommended.

Vendor Response

by Mews Systems on June 01, 2016

You were with us right from the start and it's really so great to see where we've managed to take the product. It's really thanks to innovative hoteliers like yourself that we're able to learn what truly makes your life easier and so thank you for sculpting parts of the system!

The Best product

Jun 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Mews is a great product for any hotel to have. Its easy to use, for me as a General manager it means I can access it literally from anywhere I want to on my phone and hence I can immediately act upon any reservation or price change. With the two way integration with our channel manager, our booking engine, etc I have limited all problems that not closing a room type causes or that selling a lower rate than I ought to can do.

The service centre is available 24/7 to give advice and to help .

I am very happy that we decided to apply this software for our hotels as well as for our wellness.

Smart and easy to use solution for modern hoteliers which saves a lot of time

Jun 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We use MEWS at Teleport Hotels and must say it was an excellent choice. MEWS is very elegant and smart solution for modern hoteliers. It saves time of manual work which can be spent more wisely. Front desk can concentrate on improving guest's satisfaction. At the same time managers have a perfect overview.
We especially like that everything is in one place and can be done with minimal amount of clicks.
MEWS team is highly responsive and cooperation with them is always fun.
They offer online check in and together with their partners check in kiosks which we hope to start using in coming months.

Customer experience through technological advance!!!!

Jun 01, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros:
1)Save money using online tools (online check -in/out, online payments etc
2)sell more using integrations with channel managers and revenue managers
3)Guest satisfaction with Navigator application as a mobile concierge
4)Great support 24/7

Cons: The only thing i can say is that a cloud web based system is a new world in which we have to adjust.