Who Uses This Software?

hotels, motels, motor inns, holiday parks, B&Bs


Average Ratings

9 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $63.00/month
  • Pricing Details
    Per number of units and plan/features selected
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Seekom
  • seekom.com
  • Founded 2002
  • New Zealand

About This Software

Fully cloud based hotel management system with inbuilt sales channel manager and PCI certified credit card management. Suitable for all size properties from 1 room B&Bs to Holiday Parks with hundreds of sites. Single and multi property accounts available. Interfaces to phone billing, gate systems and more. For a one stop shop we can also provide an integrated, self content managed mobi responsive website at very affordable rates.


Features Checklist

  • Catering
  • Employee Management
  • Front Office Management
  • GDS / OTA Integration
  • Group Management
  • Guest Experience (GEM)
  • Housekeeping Management
  • Maintenance Management
  • Marketing Management
  • Multi-Property
  • Online Booking
  • Point of Sale (POS)
  • Reservations Management
  • Reviews Management
  • Single Property
  • Vacation Rental

Product Reviews

Great product backed by a great team

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Good platform
Excellent customer service
Ability to adapt system to our needs

Cons: Backend can take some time to get used to but this is made easy by an excellent customer service team who are more than happy to help.

Overall: We feel that our booking requirements are out of ordinary and doubted that we could ever find a booking system that would work with our challenging requirements. The team at Seekom have gone above and beyond displaying professionalism and proficiency to meet our needs. From the initial consultation right down to the final release, all layers of the team have displayed excellent service and delivered on their promises (which is very hard to find). We would certainly recommend both their product and support team.

Recommendations to other buyers: Would recommend

Vendor Response

by Seekom on April 12, 2017

Thanks for such a lovely review Adam. We look forward to continuing to support your operation. Regards, Nicky

Using Seekom Ibex in the UK for 3 years now - EXCELLENT

Jul 12, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Once set-up (by Ibex) the system is straight-forward to understand and use. It does help if you have some computer knowledge as you feel comfortable clicking options BUT the help guides in text and video format are excellent.

Cons: We'd like to see a couple of minor improvements to Guest Check-In Forms and have suggested these. If more users suggest them it will move up the queue to be implemented.

However, it would be handy to have a "cost option" to have something implemented which - if others begin using it - could be refunded at a later date?

Overall: We are a 19 bedroom hotel based in Somerset, UK. As we have developed our online presence during the last 3 years, Ibex has been there and managed our changes very well. Our integration with channels such as Booking.com and Expedia have been excellent and the system saves so much time. We have 3 of our own websites and we can tailor our prices for each one automatically; ensuring we target different markets effectively.

Recommendations to other buyers: There are a LOT of other PMS providers out there. We have looked at others and some are upto 5 times more expensive than Ibex for what appears to be a lesser product. We have found some cheaper but their systems appear clumsy or cluttered when compared to Ibex.

Vendor Response

by Seekom on July 12, 2016

Hi Paul, Thank you for your positive review. We are introducing greater automation to enable our users to have design ccntrol of forms and reports. oneUP will be able to brief you of these changes coming.

Great system with good back up staff.

Jun 10, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: All my inventory of units & sites are updated automatically to OTA 's

Cons: I would like less pages, but most likely impossible as there is so much to the ibex system.

Overall: From a guy that had not used any computers before I found the ibex system was relatively easy to learn & use.

Vendor Response

by Seekom on June 11, 2016

Thanks for your positive review and we look forward to continuing to be of service and delivering improvements that will be of benefit to you.

Make the switch you wont regret it.

Mar 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The program is simple and easy to use. Switching to Seekom at the beginning of the busy season was a brave move but with the support, help and assistance from the friendly team made this an easy transition. Blair you rock.

Vendor Response

by Seekom on March 23, 2016

Hi Anne, Thanks so much for your lovely feedback. Blair is currently taking a well deserved holiday so I will pass on your feedback to him on his return next week. Have a happy Easter. Cheers, Nicky

Software and Support that enable you relax

Mar 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have found that the software and support have taken the stress out of property Management. No more having to update a several booking sites, once a booking has been received. No more double bookings.

Arrivals and Departures clearly identified and complete.

Support crew timely respond with sound advice and solutions.

The software grows with you.

Just going on to the clients' paying me via Seekom/DPS gateway, rather than through a service that takes 4 days to clear your own funds.

Vendor Response

by Seekom on March 10, 2016

Thanks Peter for your positive review :)

great all-in-one system

Feb 19, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Customer Support

Comments: pros: cloud based, no back-ups required, multiuser, responsive support, intergrated channel manager.

cons: slow speed

Vendor Response

by Seekom on February 19, 2016

Hi Struan, Thank you for your feedback.Can you please provide details to our Support Team as to which screens you are finding slow so that we can run tests and determine whether these are system or environment issues you are experiencing.

excellent

Feb 17, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Very good to use

Vendor Response

by Seekom on February 18, 2016

Hi Chris, Thanks for your positive feedback and we look forward to continuing to improve our offering. Nicky

A simple way of taking online bookings

Feb 15, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: With the Channel manager options available , most sales channels work with Seekom, the few that dont, are not really worth the time or energy.
I would like to see Seekom hooked up with AirBNB however , as this would provide good competition for Booking.com
I have used Seekom since it first started, it has got better and better, but also more complicated.
The support staff have been exceptional good over the last transition period.
Ibex is a key part of our business, we couldn't do without now.

Vendor Response

by Seekom on November 29, 2016

Hi Michael, Thanks for your positive review. We have been advised that AirBNB do not have an API and we are not keen to 'screen scrape' due to risks of error with that method of update. If this changes we would be very happy to work with them. Regards, Nicky Update: API interface to AirBnB now available.

Good Service with a good team

Feb 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Easy to use & support i give top marks to

Vendor Response

by Seekom on February 15, 2016

Thanks so much for your feedback Jenny. We look forward to continuing to add even more features that will benefit your business operation. Regards, Nicky