Vestibule Solutions

Elina

5 / 5 18 reviews

Who Uses This Software?

Hotels, resorts and serviced apartment providers looking to improve their operations, increase their profitability and improve their overall guest experience.


Average Ratings

18 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Vestibule Solutions
  • www.vestibule-solutions.com
  • Founded 2006
  • United Kingdom

About This Software

Elina is the Property Management Platform for Serviced Apartments and Independent & Boutique Hotels, with a property management system at the centre. Elina provides you with a full set of Property Management, Revenue, Marketing and Sales Management tools as well as Stakeholder Management and Reporting and Analytics, enabling you to spend less time on daily operations, and spend more time with your guests and growing your business.


Features Checklist

  • Catering
  • Employee Management
  • Front Office Management
  • GDS / OTA Integration
  • Group Management
  • Guest Experience (GEM)
  • Housekeeping Management
  • Maintenance Management
  • Marketing Management
  • Multi-Property
  • Online Booking
  • Point of Sale (POS)
  • Reservations Management
  • Reviews Management
  • Single Property
  • Vacation Rental

Product Reviews

Awesome System and Excellent customer service

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: The System is user friendly and no question on the systems functionally is ever too much for the Elina Cares team to help and guide you with, Would highly recommend the system and the Team, Thanks

Pros: Ease of use

Cons: Sometime when you do find an issues it's in the next update of the software.

Great Multi Property Management Software

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: After trying some other Property Management Software we came across Elina. This is one of the best multi-Property management software on the market. It totally changed our lives and we were finally able to manage our own properties stress free. The software is easy to use, offers channel manager synchronisation along with the payment gateway and accounting software.
Siggi & Jeff have been a great source of help and information and are always willing to take time to help and explain. They are passionate about what they do and are constantly improving the features to make the software better and to cater for the evolving market.
We also got a brand new website built by Vestibule Solutions which is also another branch of Elina.
Matteo and his team did an excellent job custom designing our website.

Pros: Work flow - offers a well designed booking engine connectivity with Channel Manager Elina Concierge Team - Great customer support and constantly adding new improvements Good value for money

Cons: None

Elina: Excellent value to our holiday homes operations!

4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Mondo Hospitality team is pleased to work with the Elina team. Elina has streamlined the guest bookings and eased our check-in / check-out process. Coupled with a third party booking engine, we have been able to integrate Elina with our OTA partners for a real time bookings update. The Elina team provide excellent support, any issues / concerns are either addressed immediately or are taken up for consideration (in case we are asking for any reporting structure changes etc.).
Overall, an excellent partner to have on board.

Best Move in Technology we ever made!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: What can I say, in the digital revolution there are so many companies offering the next best thing in property management systems that it can become a headache choosing the right software for you. All I can say is with Elina - there is no more blurred vision, the software offers exactly what we require, tailored to our needs, providing us with the best information about our guests and allowing us to be in touch with them via their incredible marketing platform before they stay with us, during and afterwards. We have been using the system for over 2 years now and can honestly say that their service is second to none, providing a great concierge service both via email and over the telephone, we couldn't ask for anything more Elina & the team really are our skilled partners in the digital age of hospitality, thank you all

Pros: Evrything, the ease of use, clever marketing, pricing platforms that work, this system really works for trying to take some % back off the OTA's

Cons: the fact that we didn't go ahead sooner.

One year of perfect cooperation with Elina PMS!

4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Based on the broad variety of functionalities and features, I believe Elina is one of the best property management systems for the serviced apartments companies. We appreciate the user-friendly options and high-quality training videos for each important section. On behalf of Ambiente Serviced Apartments, I would like to emphasize excellent customer service and proactive approach of the Elina Concierge Team. Thank you very much for the first year of our cooperation. We are looking forward to your next upgrades and upcoming functionalities!

Best support team!!

5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: We are all so grateful to Elina team, they are always there to help, explain and they listen to every need, every idea is important! From marketing support, to online new features to improve the service thank you Siggi, Christopher, Eline and Jeff. Keep up the good work!!

Pros: Easy to manage, capable to fulfill every need for small or bigger companies.

Cons: n/a

Recommendations to other buyers: You will have the best support team to help you every day!!

Easy to use software, perfect customer support

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We started our serviced apartments business from scratch in 2015 and would not have been able to do so without "Elina", our PMS of choice.
I can highly recommend having a partner that offers you a state of the art, responsive design website with a very easy to use CMS as well the perfectly matching hotel software.
You can either learn how to use the software by following the detailed online guides with commented videos on every topic, or have a personal training with the experts from Vestibule marketing, the company behind the brand "Elina".
While choosing the best company to work with, reliability was one of the keys for us. Elina works as a web frontend in your browser and all the maintenance, updates, etc. is done for you on the server side by Vestibule.
For your homepage they will handle the SSL certificate renewal process for you to ensure a secured connection with the guest.
The Elina team also provided us with important information and contacts to help us choose the best partners to work with in the online booking process on external platforms, like the matching OTAs for our kind of business, the channel manager (multiple channel managers are possible with Elina) and payment gateway.
In case you need more detailed information on some tasks, the Elina Concierge team is always there for you on the phone hotline and responds promptly to emails.
We started out with 8 serviced apartments and today we have over 100 beds in 2 locations available in Vienna.
Elina will suit your needs from managing just a few rooms to multiple locations with many different room/apartment types and bedding options.
After over a year of experience with Elina I can say it was the best choice we could have made.

Elina Property Management System

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: ¿We run a B&B on the island of Paros, in Greece and we have been working with Vestibule Solutions since the inception of "Elina". Elina is an advanced, comprehensive and flexible tool we use to manage the whole 360 degrees of our business. The system is very user friendly and works alongside us from the moment a customer makes a booking to the moment they check out. Elina is not only an administrative tool but we can also manage our marketing strategies, our finance back-office and a lot more. Furthermore, we believe that another strong value add is related to the excellent "concierge" service we can rely on: competence, efficiency and customer orientation. I strongly recommend Elina

Fantastic easy to use software with great customer service!

5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: This is really nice software to use!. Easy to navigate and really helpful and friendly support - Siggi is amazing! Also great that you can work with Elina if there is something that you want to develop they do listen and try and put this into production to constantly develop the software.

Pros: It looks nice and feels nice to use and easy to navigate.

Cons: Adding on 'add on's, cancellation process

Recommendations to other buyers: Looking forward to having different rate plan options!

Perfect for us!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: After working with the Elina system in a previous role, I did not hesitate to choose the PMS system once again. It is a very intuative platform & perfectly suited to our business. Siggi & the team provide excellent support & actively encourage feedback. They are very good at listening to our suggestions & implementing new features to meet our needs. Would not hesitate to recommend!

Pros: They listen to our needs & implement changes/updates to acheieve this in a good time frame.

Cons: The system sometimes has a few glitches, but are resolved quickly. Also it is sometimes hard to get hold of the support team (but i understand it is a small team!)

Innovative and User Friendly

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: Elina is at the forefront of our daily operations and efficiently manages our hotels. Constantly evolving and introducing new features such as the I-POS integration - which we love!

The design with bold, bright orange colours are cool and user friendly. I could not imagine our two hotels running without Elina and would recommend the software to anyone who is looking for an innovative, user friendly and efficient way to run their business.

Pros: flexibility, pretty much paperless concept, integration with other softwares, continuing evolvement , great customer service

Cons: n/a

Recommendations to other buyers: constantly evolve with the software, as these guys don't like to sit still ! :)

Unique software for self catering apartments

5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: We were looking for a tailor made PMS and we came accross Elina that offers us unique solutions to manage our properties. We can highly recommend this PMS and above the customer service is excellent.

Incredible Customer Service!!!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We never came across a better Customer Service team. Elina's team are amazing! ALWAYS happy to help! Siggi, Jeff and the rest!

Excellent! Can't recommend enough

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: We've worked with Siggi and his team since almost day 1. Now 3 sites later and growing they've been there for the whole journey... (With lots of added features too)!

Pros: customer service

Cons: some areas that could be developed e.g linking into our EPOS system still not quite there yet.

Great PMS partner

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Elina works very well with our STAAH channel management software via an API (Application Programming Interface).

Hotels can benefit from a great PMS system whilst being confident in the knowledge all the rates and availability will be uploaded with speed into our channel manger and then on to all the online travel agents.

The staff are always friendly and quick to respond to requests and the price is very affordable. Be sure to check them out when looking for a new PMS.

Unmatched product.

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I spent half a year looking at all the PMSs out there and researching to great detail the best solution for a multi-site serviced apartment PMS. Along the way, I demo-ed and tried out for weeks/months at a time other PMSs, but Elina was the only one I found where they do what they say they will do. Well, if I were to highly recommend it, I'd probably be helping my competition thrive...

Great little PMS

5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have used Elina for about four years now and have nothing but praise for the company and its product. It is at the forefront of cloud-based PMSs and offers a great integrated email marketing package as well as everything you would expect around property management, guest databases, invoicing, housekeeping etc. It also integrates well with other software such as channel managers. Pretty much every request that we have made for a software improvement has been undertaken at no charge. We feel like a valued client even though we are only a small company. Can't recommend highly enough.

Very powerful and comprehensive system, backed by accommodating service

5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been using Elina by Vestibule now for about three years. The booking engine is very powerful and comprehensive. It is continually being enhanced and added to, and the great staff at Vestibule are very accommodating when it comes to feature enhancement requests.

The system is large and handles very complex functions, as a result, there is slight complexity in some of the processes, but this is mainly as a result of the process as opposed tot he UI.

The product, in combination with the the staff at Vestibule, and their focus on customer service, make for an easy decision when looking for a PMS solution.