User Reviews
Scheduling Manager by Thoughtful Systems
USER REVIEWS - All reviews
Purchased Date: November 01, 2011
General Manager, Anta Plumbing
January 03, 2012
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Pros
I was looking around for more than a year for schedule program for our plumbing company in Toronto, Canada. Nothing was matching our needs.
Finally, I choose THOUGHTFULSYSTEM Schedule program.We met a lot of extra fixtures - phone module, different reports to make quality controls for our plumbers, ability to change the crew every time we need (to have chances to find who was at that job site and be flexible with switching the plumbers).
Sales department did a great job, Elina was very patient with me, answer right away on all my questions.
Charlie! The person who pick up the marathon from Elina to serve us, any minute I can call and I will get a help from professionals, they fixed every single peace at this program specially for us.
Cons
About the program - very friendly interface! We just follow the instruction (company provided to us book with articles about every module available) This year we are sending special Christmas LETTER for every customer
Easy to control changes (assign plumbers to projects and than re-assign them because of changes happenned on the day schedule)
Make notes every time customer called us, every time next dispatcher will serve this customer she will know what the details were in a previous cases.
Any time you need to make "remind call", you make a note and on that time special window will appear to remind you to call the customer to confirm the appointment, for example.
Easy to learn the fixtures, no complication (for the first couple weeks we called to technical support - to install the program we even didn't use Network Admin, we did ourself, every workstation were installed just with all recommendation from the book-instruction provided with program
Overall
Ask as much question as possible about every fisture at this progam, get all helpful modules for your company, save your money on your services (speedy database entrance with CALLER_ID fixture) and quality of services (NO mistakes on phone numbers, machine does entry itself, no dispatch is needed
I'm ready to accept more calls now! And meet more services, it save me money from extra person in a office.
Count yourself, talk to Service Department at Schedule System, and ask for DEMO version.
If any question, send me e-mail, use this system myself with my dispatchers, very helpful, I don't have to run to them and explain every details anymore - they can see on thier computers screen all my notes and warnings
Purchased Date: April 01, 2006
Administrator, Robby's Rooter Inc.
December 15, 2011
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Pros
Over the 5 years we???ve been using The Scheduling Manager, we???ve found more and more features which help us save time, and even help generate new business.
It???s great for keeping track of the technicians. We can see all the appointments for each tech on the drag and drop calendars. This makes it much easier for us to handle existing appointments and find the right tech for a new appointment while a client is on the phone, asking for service. We found that it???s much better to try and give a definite appointment time to our plumbing customers at the time they call. We used to have to call them back, and then there were problems with playing phone tag. Sometimes we lost a job altogether.
Also, it???s a great plus that we can send a text message straight from the software to the tech who???s assigned the job, giving him the job details right on his mobile phone.
Cons
Nothing I can think of right now. In the past, we found certain things we wanted that we didn???t find in the software. After discussions with the folks at Thoughtful Systems, we had the software customized so that we got the features we needed. As of now, we???re happy!
Overall
We bought Scheduling Manager 5 years ago for our plumbing business.
It has been a big help in the day to day running of our business. We've been very happy with the service we've received from Thoughtful Systems. Sarah was very helpful to us. Initially, she helped us learn the program and get started inputting our data. Over the years, as we???ve grown, we???ve learned more and more things that the software can do.
We had a few things changed for us, so that it would work exactly according to our needs. Like customizing an invoice and some of the email templates. It saves us a lot of time, and is very convenient when you need to send out Christmas cards, etc., or promotional pieces offering special offers or new service offerings. The built-in e-mail features are great!
I highly recommend the software for your plumbing business, or any business you???re in that requires keeping tabs on customers, assigning jobs to employees, tracking accounts.
Purchased Date: July 01, 2005
pres, Today's Maid Service
December 07, 2011
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Pros
The Scheduling Manager has helped us grow, and maintain efficiency, save time with the credit card processing, e-mailing, work orders and customer reminders and other useful features.
Since then, we???ve upgraded again, and added in some special customizations for ourselves. We also implemented the same system at our new sister companies. We didn???t need to learn new software for the pet walking business or the handyman business. Now we???re running the Enterprise Deluxe version for 4 companies.
The e-mail marketing module helps us get new clients and encourage existing clients to re-book. We don???t have to use Constant Contact any longer!
We really like the support and training we get when we need it from the friendly support people at Thoughtful. Sarah, in particular, has been really great to work with. Also, we appreciate the fact that we can get custom modifications made at a reasonable cost when we need them.
Cons
None that I can think of right now.
Overall
We started with the Basic version 6 years ago. We have upgraded as we went along to higher versions, giving us more capabilities.
We're very happy with the software and the support services provided by Thoughtful Systems. It???s great that you can get started with an inexpensive version and then upgrade as you grow to more and more sophisticated versions, with more features, and allowing more users, etc.
It???s also a plus that we could ask Thoughtful for customizations when we needed them, and they provided them to us at a reasonable cost.
My businesses could not run nearly as effectively without the Scheduling Manager. It has so many features which save us time, like the automatic credit card processing and the Hopstop interface, the e-mail capability, amongst others.
I would recommend it to anyone who needs to schedule a lot of clients, keep track of employees, and amounts due, as well as payroll, etc.
Purchased Date: July 01, 2010
Managing Partner, Avanti Cleaning Service
May 26, 2011
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Pros
Excellent Screens
Wide Variety of built-in reports
Good support from Customer Service
Technical Support very knowledgable
Cons
Pricing Structure too detailed
Systems needs generic report writer
Overall
We research 5 different products and Scheduling Manager was by far the best. A good system for a growing business.
Purchased Date: December 01, 2010
VP, Accent Windows and Doors
March 03, 2011
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Pros
It would be good if you had a large service business that used teams to do work.
Cons
complicated, hard to navigate, poor service, and they do not
honor agreements. If you try it do not go over your 30 day trial period no matter what they tell you. Get anything theypromise in writing.
Overall
I would not recommend Thoughtful Systems
Purchased Date: June 01, 2009
President, Byrd Enterprises
March 25, 2010
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Pros
This software has been a great help to us in getting our business more organized. Before getting this software, we had our customer information on one place, and our calendars in another, and we had to use Quickbooks for invoicing. Now we can get everything done using just the Scheduling Manager. And, it does more, that we didn't expect -- like the emails module, which is really cool
Cons
None that I can think of
Overall
I very much recommend this software. The company is very helpful. Whenever I've need help and support, Sarah or one of her staff have been ready to assist. Once, even when it wasnt really anything to do with their software.
