User Reviews
Mutual Expert by ECCA
USER REVIEWS - All reviews
Purchased Date: November 01, 2007
Manager, Information Systems, G. R. Klinefelter Underwriters, Inc.
December 02, 2011
close
Pros
Expert does provide a lot of features. It's nice to be able to have a product that handles most of the back end processing that is required. This is inclusive of rating, policy administration, reporting, accounts receivable.
Cons
We do run into features that don't alway work in accordance with how we would want them to. Most of the time, these items can be fixed relatively quickly, but there are some things that we end up having to work around for a while.
Overall
We have worked with ECCA for 12+ years, and it has been an overall good experience. The programmers are knowledgable and have a lot of experience. We have come a long way with ECCA, and we are happy they have been pushing the Expert product in a positive direction. It has helped streamline our operation tremendously.
Purchased Date: November 01, 2003
Treasurer, Lutheran Mutual Fire Insurance Co.
November 17, 2011
close
Pros
Customer Support is outstanding
Cons
No material cons
Overall
Highly recommended.
Purchased Date: October 01, 2008
Company Manager, Hannahstown Mutual
November 17, 2011
close
Pros
Expert is easy to use, good reports, and excellent support staff.
Cons
Can not think of any cons.
Overall
Would recommend to others.
Purchased Date: N/A
President, Nazareth Mutual Ins. Co.
November 09, 2011
close
Pros
For a small mutual ins. co., the Expert system meets our needs. I has the capability of producing real time reports as needed and being able to export them for further analysis.
The rating and claim systems are very user friendly. The GL and AP features adequately meet our needs.
Customer support is very good with help available immediately.
Cons
No particular issues.
Overall
Additional reinsurance reports would be benificial particularly as it relates to preparing the renewal information for the reinsurer
