Average Ratings

295 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $4,395.00/one-time/user
  • Free Trial
  • Deployment
    Installed - Mac
    Installed - Windows
  • Support
    Online
    Business Hours

Vendor Details

  • Fishbowl
  • www.fishbowlinventory.com
  • Founded 2001
  • United States

About This Software

Fishbowl is the #1 requested add-on for QuickBooks. Fishbowl allows small and mid-sized companies to stay with the QuickBooks platform for accounting while incorporating advanced inventory tracking. Multiple locations, part detail tracking, manufacturing, credit card integration, UPS/FedEx integration, LIFO/FIFO/Standard accounting methods, landed costs, consignment, and a COMPLETE wireless bar-coding system for warehouses. EDI, shopping cart, merchant services--the list goes on.


Features Checklist

  • Barcoding / RFID
  • Cost Tracking
  • Custom Pricing Models
  • Inventory Forecasting
  • Inventory Optimization
  • Inventory Overview
  • Kitting
  • Multi-Location
  • Order Entry
  • Purchase Order Management
  • Reorder Management
  • Search / Filter
  • Serialized Inventory Tracking
  • Shipping Management
  • Supplier Management
  • Traceability
  • Transfer Management
  • Warehouse Management

Product Reviews

Great Product

Apr 27, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Comments: We have used Fishbowl for over 10 years and have seen the evolution of the software, we like the fact that with each update a new feature is added along with more functionality. The UI is simple to use and understand and the online videos makes training of new employees much easier. The only problem we have encountered with the system is the tech support response time, sometimes it takes more than a day to solve a simple issue.
Overall, the software is a great tool for our operations; we handle all our sales, purchasing, inventory, and manufacturing.

Export error was corrected by Dylan in Fishbowl Support.

Apr 26, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I had error messages while trying to export to QuickBooks. I emailed examples along with my concerns. Our rep called and I gave him access to our program. He quickly corrected my problem...very kind and patient with this old lady!

Great Product

Apr 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I find the Fishbowl product easy to use, the problems that we have had are easily resolved by support.

Phone Support

Apr 24, 2017
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease to navigate around

Cons: Not being able to make changes

Overall: I spoke with the customer representative. He was very helpful and quickly got me back up and running. He remoted in and was able to quickly figure out what the problems were that I was having with my email.

Fishbowl Expereince

Apr 20, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
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Extremely
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Pros: Easy of Use. Customer Support.

Cons: At certain points the program can a little slow.

Overall: We were looking for a software program that could best serve our inventory management and decided Fishbowl was the best option for us. Fishbowl provided the ingratiation we need with quickbooks and provided inventory details we didn't have before implementation. The customer support is terrific and the simplicity of the interface is greatly appreciated. We are very happy with the overall quality of fishbowl as a program and company.

Our rep is AWESOME!

Apr 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Hi I am new to Fishbowl, needed help with issuing a credit. Our Fishbowl rep, he was patient, was very detailed and so helpful!!

Rigid but Powerful

Apr 13, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Fishbowl is very inflexible sometimes and makes you undo the process from the back end. However, it's very powerful at the same time.

It just works and my users don't call me

Apr 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Of the other application the company uses i get the least number of calls for Fishbowl questions. I the rare case something does happen when i call support they all speak clear proper English and know how to fix things. They don't follow scrips and get things back quickly.

Review of Fishbowl

Apr 06, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality

Comments: Very easy to use software with intuitive functions and options. Perfect for small companies to use and integrate with existing systems

Long time Fishbowl fan

Apr 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It has many features for inventory management, BOM creation, WO management, shipping/receiving. And it now integrates with a lot of supplementary apps.

Cons: Can't think of anything

Overall: I first implemented FB in 2009 for a complex paint manufacturer. It worked perfectly. That company was purchased by a public company 4 years later and the financial people were very impressed.

Recommendations to other buyers: FB is a great next step after outgrowing QB inventory and manufacturing capabilities.

Customer Service from Travis Polatis

Apr 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Very polite and thorough gentleman. Was very patient and articulate with all of my questions. Answered messages quickly and solved my issue.

Headlamp Depot

Mar 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Easy to use.

Overall: Amazing!! Never dealt with anyone in customer service that had the patience that Chad had with me.
He was on the phone with me for 3 hours and 43 minutes, and didnt hang up until he got my Fishbowl server working.

Fishbowl Training

Mar 22, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The training was very beneficial and our instructor was knowledgeable. He has been very diligent in sending links and information on navigating the system which has really helped.

Great customer support

Mar 22, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Fishbowl is a very easy company to work with. If there is an issue it is usually resolved within the hour. Had a few problems with the last update and Kyle from technical support was amazing. I would highly recommend this company.

Product is amazing: customer support even more so!

Mar 17, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: This is a powerful piece of software! We actually don't use it anywhere near the depth it carries. The capabilities and potential are something for us to grow into, hopefully. We have to say that Customer Support, from sales to training is exceptional! Coming from a training and customer service background, it is always a pleasure to recognize superiority in both.

Labor within a Bill of Materials

Mar 16, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: It's simplicity.

Cons: Wished kits could be used as a product. We'd like to pull multiple parts, give it a part # and sell it. The problem is it doesn't pull it from inventory. We've had to make a BOM for it so it could be considered in inventory.

Overall: Customer support representative was very helpful & courteous. He solved my issue and followed up just the way he said he would with additional information.

Recommendations to other buyers: Not at this time.

Review of customer support agent

Mar 15, 2017
2/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: I had an order that could not close out because one of the items did not go through to the ship module. Rep resolved the issue with a database tech in great time and with great salesmanship. Appreciated the help!

Fishbowl is Great!

Mar 13, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Our company has been using Fishbowl Inventory for the past few years. We have had a very positive experience with it since day 1. The ability to integrate and automate makes this platform really stand out from others we initially looked at in this price range. We are always looking at ways to increase efficiencies around our warehouse and Fishbowl has done a good job of releasing updates and add-on's that allow us to grow without the need for changing platform's all together. We are very excited for what's to come from Fishbowl. I highly recommend it!

Picking Module

Mar 09, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: I has glad to hear there was an option to receive remote entry to fix a picking module problem. We have items that will not transfer our of picking module. We have product in the cycle count but it won't release the pick.

Good Stuff

Mar 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Travis did a great job getting back to us and solving our problem. Very easy to talk and understanding of issues.

Thanks for the Help,
Dave

Fishbowl User

Feb 28, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: We have been using Fishbowl for 5 years. Overall we have been very satisfied. They continue to make changes to improve the software

Review for Customer representative:)

Feb 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Answered our questions - very customer oriented felt
comfortable with his knowledge of our specific question

Fishbowl Inventory made life easier.

Feb 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Keeping up with inventory was a constant battle until I switched to Fishbowl. It helped make the shipping process much more efficient and it changed the need for access by employees entering orders and processing shipping to our accounting software.

Great Customer Support

Feb 20, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I send emails regularly to the Central Support Team. I almost always receive a call back from Travis. He responds quickly and is always helpful in solving my issue. I appreciate his polite nature and his willingness to work with me. He is knowledgeable and resolves the issues on the first call. He also is great about providing additional information for questions I asking via email. I always enjoy working with Travis!

Quick and Relevant Response

Feb 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Rep helped me out today on 2 questions my team was unable to find an answer to. Rep quickly found the answers for me and directed me straight to them. I am very happy with my support today.

Fishbowl review

Feb 15, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Does BOMS, controls inventory, work orders, good communications interfaces, works wells with Quickbooks

Inventory control at its best, with minor flaws

Feb 10, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: This is a great program that coincides with Quickbooks. At first, it is tough the learn. The tutorial can be hard follow at times.
It is highly effective at keeping track of parts, costs and products. Counts are always right. Inputting everything is a breeze. It's when you need to change something is when the flaws come into play. Once you have a price set in inventory, it is difficult to change. I'd also like to see better customizable aspects built into the reports.
In all, it's a great add on, just have to get used to its minor quirks.

Fantastic Software with Unlimited Tools and A Very Knowledgeable and Helpful Customer Support Team!

Feb 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: User friendly
Multi-functional for many different types of sales and locations
Advanced ability to automate procedure
Works with current business model and also allows for advancement in years to come

Overall: Overall the Software is extremely user friendly and can work with a multitude of different size and types of companies. Fishbowl offers the ability to break free with the sophistication and automation it brings. The best part is the customer support. The support staff is knowledgeable and helpful beyond request. I can honestly say one of my best experiences with a support team in the history of my business has been with the Fishbowl team. They have helped us with integration in places that we had no knowledge about, this is truly the value add. I recently had a great experience with a team member of fishbowl, Jason, who literally helped me all the way through an issue I was having internally.... and then he even followed up with me a few days after just to check in and make sure all was still well! My honest opinion, Fishbowl is the best you can buy.

Recommendations to other buyers: The money you pay for the software is well worth it if you consider the help and support after the purchase. Unlike other software companies, Fishbowl is always there to help.

Great customer support!

Jan 30, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I cannot say enough about my time with my onsite trainer. After the first day of training, he realized why we were behind on the install/training and helped ease our worries on day two. He has been by our side to help implement the software since he left and has been nothing but patient with us while we get things ready for final launch. Since then, everyone else I have dealt with has been amazing!

5 Year plus user

Jan 18, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Fishbowl helps us to keep organized and that everyone is on the same page. Love the new updates with new features and plugins. Keep up the good work and keep listening to the new ideas.

FishBowl Review

Jan 12, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Fishbowl has made what our inventory control, and manufacturing processes much easier. What used to be a daily headache, has become an ease.

Cost Efficient Inventory Software

Jan 09, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: I began using Fishbowl 3 years ago. I found Fishbowl on-line, and it outshined all other competition. Fishbowl has been great to work with, stable, providing what we need out of the box as well as IT-friendly solutions to connect with in-house applications.

Great Software

Jan 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use and easy to navigate.

Cons: Better onsite training and help to have a smooth transition from old system to new system.

Overall: This inventory management software is very easy to use and navigate through. Customer support answers questions in a very timely manner and explains very clearly. Training videos are also a plus for any minor questions that you may have.

Fishbowl Manufacturing

Dec 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use layout. Very user friendly.

Cons: Having to click save after every little change.

Overall: Easy to use layout. Very similar to our accounting system. Very user-friendly. Training videos help with any minor questions and are very convenient.

Give it a try!

Dec 28, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Comments: We have been using Fishbowl for over 9 years and with each upgrade it gets better. Fishbowl integrates great with QuickBooks and the support staff is there when you need them and are always friendly and helpful.

great software but hard to get quality, timely support

Dec 27, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Comments: I wish that you had more customer service who could take calls as we call in. it's hard to keep moving when you are stuck with an issue

Still new to the software

Dec 21, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: Overall the software works great. Customer Service is always there to help.

We have been officially using the software since August 2016 and we are still learning all that it can do. It has a lot of functionalities. And some that we wold really like to have.

Some of the little issues that we struggle with are:

Our BOM's are complicated and putting Sales orders in can be a little bit time consuming when manufacturing the product.

UPS integration should be improved. Most of our products are shipped via UPS freight and this tracking is not communicating back to Fishbowl. So all of those tracking numbers must be entered manually.

Driver Training

Dec 07, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Comments: Fishbowl has been an awesome addition to our fulfillment process! Everything's intuitive and easy to set up. The features are robust and it offers us everything we needed. Our experience with support has also been awesome - responsive, knowledgeable, fast.

Gabe Ericson

Nov 30, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: When I need assistance with a Fishbowl problem/issue, I want to know that the Customer Support personnel will understand how critical it is to find a fix asap. Gabe Ericson gets it. He was so thorough, patient and tenacious in getting the problem resolved. He is a great asset to your company.

Fishbowl Support

Nov 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Customer support is amazing. Any product that is this detailed is going to require support, and Fishbowl makes learning and understanding the software easy

A solution to our needs

Nov 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The installation and implementation was painless. The training and support have been great.
Our assigned trainer was knowledgeable and patient as we put him through the paces of getting us up and running. Ease of use and increased profitability are two major ++.

Fishbowl Meets our Needs

Nov 22, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Fishbowl pretty much does everything we need it to. It would be nice to have a little more flexibility in choosing the data that we need to see when running certain reports. We learn more and more every day what it can do for us and it has improved our operations.

Fishbowl review

Nov 09, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Fishbowl is a very easy inventory management program to learn to use. You can use it to keep track of orders, shipping, inventory, and payment. Our company integrates it with other software such as BigCommerce and QuickBooks (which helps automate tedious tasks like data entry). They also have a very helpful customer service and support team!

Great Inventory Software for blending eCommerce and wholesale orders

Nov 08, 2016
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Best part of Fishbowl is their reporting. Being able to analyze past purchasing and sales reports to better forecast inventory movement is crucial and Fishbowl nails it. I also like that they have a direct import and export function to link with our eCommerce site.

Cons: The menu and navigation can seem a bit convoluted, but I'm convinced this is the case with any software boasting so much functionality.

Overall: We have used Fishbowl in our corporate warehouse for over 5 years. Fishbowl makes processing both eCommerce and wholesale orders easy and organized. It also makes purchasing inventory a breeze with in depth historical reporting and sales forecasting. I would also highly recommend investing in the Janam handheld scanner running Fishbowl mobile software; makes cycle counts hassle-free. There is a slight learning curve, but is still much easier than other inventory systems we've used in the past.

Recommendations to other buyers: Pair this software with a handheld inventory scanner running Fishbowl mobile.

Good program. Poor support.

Nov 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Great software when it is working.

Cons: Support that I pay for

Overall: We have used Fishbowl for 10 years. Until a year ago we had very little problems and required hardly any support. We have always purchased the annual support package. Now they have grown and their support team seems to think I should be a computer guru or have someone working for me that is a guru. I just want the program to work so I can run my business. I don't want to learn how to FIX their program. My last successful export was Oct 21. It is now Nov 4. Can't run a business this way. Fishbowl is causing us to lose money in our busy time of year.

Recommendations to other buyers: If you buy it be sure you have someone that is a computer pro that can help you when Fishbowl support can't or won't help you.

Fishbowl Review

Nov 02, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Fishbowl is a great program I would recommend it for it's ease and functionality. However one issue is lack of historical reports, historical valuation is incredibly important when matching balance sheet to inventory numbers and ensuring audit reports match.

Fishbowl Manufacturing Helps us to stay organized

Oct 31, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Comments: We have been on a rollercoaster with Fishbowl for the past 3 years. Some of it was due to a rocky start on our part, and so many options on the software part. 3 years after we started using it, I was tasked with re-starting our Fishbowl Database and helping our company use Fishbowl properly. It took a lot of communication/training with Fishbowl and some cleanup of past employees bad habits, but now we seem to be on the right track. There was a lot of difficulty in learning the software and setting it up to match our business model and follow our production processes, but we are finally at a point where we can really use Fishbowl to keep us organized.

Great product.

Oct 25, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: UI; ease of use.

Cons: Can not attach files to POs and SOs. Customer support needs to respond faster to customer inquiries.

Overall: Easy to use; great UI. They need to be faster at responding to customer inquiries, but on the other side they have a lot of information on Wikis, like online manuals and setup instructions.

Fishbowl Review

Oct 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: User friendly and reasonably priced.

Cons: Need more custom report capability

Overall: Fishbowl is very user friendly. We use it for inventory, product, kitting management, sales orders, purchase orders, BOL's, packlists and invoicing. You get more than you pay for. Fishbowl support is excellent!

Appreciative

Sep 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Customer support was awesome!!

lacks customization

Sep 27, 2016
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: Limited reports and lacks customization for layours to cater to specific company's needs. Hard to navigate and doesn't allow to correct mistakes. I believe this is the biggest issue, when we make a mistake and can't go back to void and fix, end up having to do many more steps to correct.

Fishbowl Manufacturing Software is a perfect fit for our company

Sep 26, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We just implemented FB Manufacturing and it's managing our work orders inventory accurately. The customer service group at FB understand manufacturing and are always there to guide you along the way. Great product, great price, great customer service.

Fishbowl Review - Admin Perspective

Sep 22, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: My name is Adam Bushman, I work for TETON Sports, and I use Fishbowl every day. Being an employee at a relatively small company, I have many responsibilities ranging from order entry and sales to data analysis and inventory forecasting. Fishbowl helps me tackle all of these tasks and more with accuracy and efficiency.
Fishbowl has become essential to my every day workflow. When processing orders, I can create a purchase order in seconds with as much or as little information as I¿d like. Our shipping department can fulfill the sales order with ease, and rarely is there a need for clarification or communication thanks to Fishbowl¿s transparency. There is a myriad of reports already built into the Fishbowl software that help me analyze inventory, margins, prices, and sales history. Not only are these reports super accessible, but we¿ve developed several custom reports that tell us exactly what we want to know with a few clicks of a button. Simply put, Fishbowl is an essential tool that I use to get the job done.
We all know that no system is perfect and Fishbowl is no exception. However, what really separates Fishbowl from the rest is their dedication to improving their software and applying the suggestions and feedback given them. At Fishbowl, your problems are heard and they strive to resolve them, every time.

Fishbowl Review ¿ IT Director Perspective

Sep 22, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: My name is Sam Bushman, IT director for TETON Sports, Salt Lake City, Utah. After running large inventory and accounting/ERP systems in the past, and dealing with the complexities and high costs of maintenance agreements, operating expenses, outsourced consultants, etc., I decided to find a reasonable cost alternative. After several months of hunting, I found our winning combination: QuickBooks combined with Fishbowl Inventory.
The system is simple: Install both Quick Books and Fishbowl Inventory on the same server and connect the two with the simple wizard style interface and you are up and running.
We currently run on an ¿In The Cloud Hosted Terminal Server¿ and love it. When it comes to adding or changing most things in Fishbowl, we just export a CSV file, make the needed changes and simply re-import the data. Wow! Who could have ever guessed that a system could be so powerful, flexible and simple to manage.
From order entry to reports, from exporting/importing data to multiple inventory warehouse locations, Fishbowl has been a life saver. In the interest of full disclosure, we do have a few issues such as occasional reboots of the server. More expensive systems seem to resolve similar issues with relative ease.
Their tech support is top notch and their willingness to listen to problems and feature requests is un-paralleled. Over all, I have truly found working with Fishbowl a pleasure.

NAtional Source Av INc

Sep 22, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: Corey was very helpful. I always get great help on the online support and I like the fact that I can get most of my quesitons answered by the online chat and if not they can remote in . Great service

Wonderful Product

Sep 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It has stream lined our process an cut down on having to do twice the work. Their program is linked with alot of other systems we use. Allowing info to be pulled an placed where we need it.

Cons: I personally have nothing to say bad about this program or company. Their customer support is great if their was ever a question.

Overall: The ease of use has been just wonderful. On top of that the customer support has been great.
Great product

Great Functionality on a Robust Platform

Aug 26, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Good integration with QuickBooks and a lot of functionality for business operations.

Cons: The learning curve is a little steep. This platform can help you manage almost any function in your business, so you will have to have a clear understanding of your internal processes and how best to reflect those in FishBowl. This can take some time, but it is worth it in the end.

Overall: Once we purchased the software we used the trial-period to best understand how the software functioned and how we would utilize it in our business. Once we were comfortable with it, we integrated it into our daily operations. The customer support has been very good and really makes this product work fur our business. Without the high level of support that we received, we wouldn't have kept the software.

Recommendations to other buyers: Explore the software on your own for a bit. Watch videos, read the wiki page, then request a demo. Before the demo, write down all of the business functions you want FishBowl to manage, and then ask the demonstrator to show you how those business functions are managed in FishBowl.

Helpful service support

Aug 26, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Each time I call for assistance I receive helpful support, which gets to the bottom of whatever issue I'm having.

Fishbowl Saved Us!

Aug 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It does what we need it to do for a fraction of the pricing that other companies wanted us to spend. It's pretty intuitive, really quick to learn and it works! Adapters for Quickbooks and EDI work seamlessly. Easy enough for my sales staff to understand the segments they need and sophisticated enough for the inventory, manufacturing and other reports our co-founders want.

Cons: My only beef is that when you run this with Quickbooks, you can't rename your QB file - it has to be the same as the day you install it. We were in the habit of renaming backups by the date. That doesn't work with this.

Overall: Fishbowl has done everything for us that we needed it for. We are a small and rapidly growing company and were at that point where doing everything manually wasn't going to work any longer, but we didn't have the cash flow for one of the giant ERP solutions. Fishbowl was our answer to that. Implementation team was awesome and technical support for the application and the vendor who supports the server (if you choose that option) rocks! Most of the time if I call in I can speak to one of the same team members I am assigned to. If not, they call back within a few hours.

So much bang for the buck!

Aug 23, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Fishbowl integrates with Quickbooks, and if use the offered training well you'll rarely if ever have to get into Quickbooks. Find it easy to use and understand with the fantastic training offered by the support team.

Cons: If you have a slightly more complex business model, or maybe a business model that doesn't follow the normal flow than you may have to adjust your business flow, or take a couple more steps to make Fishbowl work for you.

Overall: I've been using Fishbowl for a little less than a year, and have found the functionality to be amazing. We manufacture a lot of strange products, from Ukuleles to Canoes, and the bills of materials, and work orders are a life saver when trying to determine total cost and price for products.

Recommendations to other buyers: Use the training provided wisely. This is some powerful software and it's going to be determining a lot of the financial data for your company. Just like any other powerful software you can't expect to use it's full potential if you haven't been taught how. I highly recommend an onsite training, really helped me implement the software into my daily routine.

Works really well for our store

Aug 17, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Purchasing and mobile barcode scanning.

Cons: We have run into a few issues here and there, but the Fishbowl team is great to work with.

Overall: We have been using Fishbowl for over 6 years and have been really happy with it. We us it to manage the inventory for our retail store and warehouse operations.

Support has been great to work with and the software has been keeps improving with every release.

ERP to Fishbowl

Aug 15, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The ease of making corrections in Fishbowl is a simple process unlike our original ERP software, and the tracking function within the software is great for our periodic inspections. The reports available in the software are a great value in and of itself, they are functional and easy to use. The import/export feature is a great benefit for setting up the software as well as making any changes or additions within the software.

Cons: Make sure that all units of measure and their respective conversions are set up prior to entering any transactions as once there is a transaction in against a part or product this cannot be changed.

Overall: We migrated from an ERP software to Fishbowl and have found the software easy to use for our day to day operations. We did have some customizations but overall the implementation process was very simple to get through.

Recommendations to other buyers: Preplan and check all of your current software reports and compare how those reports are used and how you will use the reports coming out of Fishbowl. You may find that there is some that will need to be customized to fit your needs.

Honest Opinion-

Aug 10, 2016
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ideologically it is the solution to all your business logistics/needs.

Cons: Support (terrible)

Overall: Found Fishbowl while looking for a system to improve inventory management, forecast product needs/growth, automate shipping/receiving/purchasing, value of inventory (the list goes on). It "supposedly" can do all of that stuff but it just isn't... Support = worst I have ever dealt with (I know more than they do after trying to figure it out for a few months). They take your money (Thousands of $$) for the initial purchase and then leave you hanging.

Recommendations to other buyers: I don't recommend it

Using Fishbowl for a year

Jul 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Encrypted credit card capture to charge recurring clients
Stores pictures of the products that we sell
Easy to add parts and products
Lots and lots and lots of reports--- I don't think I've even opened half of them yet!
I like how many features it has even though I don't use them all... it makes me think "When I get that far, then I can use this software to {fill in the blank} it's nice to know I literally have no limitations

Cons: I haven't found anything yet!

Overall: I've been using Fishbowl for the past year. I bought it for a few reasons. One of the biggest reasons for me was because it can allow me to save credit card information for clients who continually order through our company. Another reason I liked it, is because I could place orders from anywhere using one of the plug ins. But the biggest reason I purchased it is because of it's accuracy in inventory, and because of the depth of the software features, I know that when I expand and have more than one location, a warehouse full of vases, ribbon, and potentially open a wholesale location for a facet of the industry in addition to the flowers, I'm not going to outgrow the software. I'm not even using all the features right now, but I can't wait until my small flower shop is big enough to have 3-4 locations, and use the reorder points! I know that sounds silly, but the software has been so nice because I can scale it for what I need now, and grow into it. And it's PAID for. That always feels nice :)

Recommendations to other buyers: Make SURE you set it up right!! I can't stress enough that ANY program you get can be a good or bad program based on the information that you enter into it. If you don't take the time to have a good part numbering system, and make sure you are putting good information into the system, you will easily think that it's the software program, which is not always the case. A program like this has so many options that need to be set up correctly, especially since it links up with QuickBooks. You have the ability to map every part number to a specific part of QuickBooks. QuickBooks = Accounting, and accounting = important.... do you see why set up is #1?? If you do it right the first time, you're good!!! If you aren't familiar with doing it, I highly recommend making sure you go through the training videos, make sure you understand how to implement the software. I know the company offers an on-site training. I think if I would have been a larger business like manufacturing or a shipping business, with lots of part numbers, that would have been really beneficial. Luckily I'm small right now and have the ability to grow with the software. I also had experience using this program at another business! When you get into larger businesses, the SET UP is even more crucial, do it right, make sure you convert the data correctly, and sometimes you have to tweak your business process (We did for our recurring customers) so it fits the software.

No follow up

Jul 15, 2016
3/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Difficult to comment since I have not been able to use it

Cons: You have to work around their agenda and it did happen too late on my end

Overall: While I work on Fishbowl, my questions were not answered soon enough. The training scheduling is happening late.
It did not go well.

Recommendations to other buyers: Do not assume you can work it out by yourself, get somebody onsite

Absolute Ripoff

Jun 23, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: The 2016 front end looks slick. There is an API, but it will cost you more to hire a progammer to figure out how to integrate with it than to just get better softwate that plays better.

Cons: THE SUPPORT IS HIDEOUS, THE MOBILE APP IS USELESS, SALESPEOPLE ARE LIARS

Overall: Ignore any of the positive reviews they are clearly lies placed by the company. Notice how only the negative reviews mention any specifics. If you can adopt this software to fit your business needs, you will quickly find it is not a scalable solution whatsoever. The software allows for minimal to zero customization and requires to follow every step of their preset workflows. The product is essentially an open-source, i.e. free, database packaged with a one size fits all schema and a slow and clunky front-end. They include an open-source reporting platform (iReports) and market it as having fully customizable reporting. Yet they do not support this free reporting platform and barely support getting it connected if you're patient and don't mind waiting up to a week for answers. They also sale a completely impractical mobile interface that will quickly make anyone prefer to run over to a computer before trying to navigate their handheld device software. It could NEVER be used by someone operating a forklift.

This product is a complete RIPOFF targeting a great group of suckers, i.e. businesses without the financial or technical acumen to move beyond the world of QuickBooks. Before you spend $50,000 on a bad, bad, solution think about return on investment and whether your business plas to grow. Then find one of the many scalable ERP systems that can be implemented for the same price, even if it takes a little longer to get setup. Better to get by with spreadsheets for 6 months and have a real solution down the road then waste time and resources in solution that if you're lucky enough to get to work, you will outgrow in a year. THIS SOFTWARE SUCKS A¿¿!!

Recommendations to other buyers: Buying this software should throw up a red flag that you clearly have no idea how to run a modern business and should seek help immediately or sell your business while you can. No successful company in the year 2016 has any reason to purchase this software.

Dont do it!

May 19, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: There are no pros to this software, it's overly complicate to get installed correctly and once you do have it installed if you want to connect this with your Quickbooks you are in for a HUGE nightmare. Customer service is possibly the worst part of this software. The sales department will promise you the world and say, "Oh yeah Fishbowl can do that". But once you actually bite the bullet and spend $20k you realize that fishbowl doesnt do half of the stuff promised by the sales rep. Once you have purchased the software, good luck getting any support for it. Every support call went to voicemail and I would wait days if not weeks before I heard back from anyone. Worst part was when I finally heard from them they said that, "Fishbowl doesn't do that". Save yourself the 6 months of pain and agony and the $20k and go with something that wont destroy your whole Quickbooks company file.

IT support, do no use this software regularly.

Apr 15, 2016
3/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: I called support for help with FedEx integration. They were very helpful.

Software seems to be pretty user-friendly

Apr 14, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: The software seems to have all I need for an inventory system. It has been challenging but have had excellent customer service to assist me with problem solving!

No support. You are on your own after you buy it

Mar 28, 2016
3/5
Overall
4 / 5
Ease of Use
1 / 5
Customer Support

Comments: I haven't been able to use it because there is no support. I have been stuck on several integration issues. You will not get a person on the phone and if you leave a message you can expect a call in a day or two. Good luck being in your office or near your computer when they do call back. Spent 20K on this and we are stuck. They have a chat feature, they do respond but only with links to support sites. The support sites can get you out of trouble but if you get stuck you are done.

Lack of customer support.

Mar 09, 2016
2/5
Overall
2 / 5
Ease of Use
1 / 5
Customer Support

Comments: We found a feature that unfortunatley made Fishbowl not a viable option for our company. They are unwilling to refund or even negotiate an agreement for us to use the software once the feature was added. No live customer support - only promised phone calls back from your team, so you sit patiently awaiting their call.

I have to feel that there are better solutions and hate I did not shop around more.

After only having it for 1 week, the more I explore it and learn it, the more I am enjoying it.

Mar 01, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: This is the first time I have ever used Fishbowl. I am thoroughly enjoying the processes and I think over time, I will be a "pro" at it. One of my favorite features so far is the "Memo" tab. I'm finding that to be very useful. I also like how the picking/shipping process works. Also, having Nate readily available to answer any questions I have is a VERY big help and is much appreciated.
Pros: Detailed processes (i.e. location of part,picking,shipping, etc.), product tree (haven't used it yet - but, when I figure it out, I think it will be very handy). A HUGE help is the little question mark at the top of each module that I can click to get the process down. This is a terrific tool to have for the first-time user such as myself.
Cons: Not being able to partial invoice a Sales Order; when I print a packing slip - the entire Sales Order prints - when I only have 2-3 items being shipped.
Pros definately out-weigh cons so far.

Software Support Team

Feb 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I had an issue today. I got a great hands on solution from the FishBowl Support Team today. Fishbowl has always provided top notch service and support, and today was no different. My Thanks to the Fishbowl team for keeping my business running everyday.

User friendly

Feb 08, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The software is easy to learn and follows a logical pattern. All our users are liking Fishbowl. It is providing us with information we want and is very user friendly. The only con so far are the reports are limited and are not flexible.

Customer Service has been excellent. They respond quickly and they are able to understand our specific needs and applications to help resolve unexpected issues. They are extremely friendly and have done an excellent job getting us up and running.

Effective and cost efficient solution for managing inventory

Feb 05, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: PROS:
Relatively simple yet effective user interface
Excellent performance
Data integration is aided by built in export and import functionality, as well as support for API's
Ability to view the fields and data in tables with one click
Records Names and Descriptions are stored in "master" records with key ID numbers
Database is very normalized, eliminating redundancy and integrity of data

CONS
I would prefer a Microsoft SQL database platform as opposed to Interbase \FIrebird
The built in data query module and database do not support mass record changes or deletions
There is no ad-hoc reporting tool included
Reports cannot be scheduled

Customer Service Support No Help

Jan 26, 2016
2/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: We have been experiencing unit costing errors for over a year. Customer support said they are aware of the "Billion dollar" bug but unable to fix it. They had us reinstall clean database and upgrade to Fishbowl 2016 in early January.
Problems continue to exist. Customer Support no help. Software is buggy.

Fishbowl Inventory Software

Jan 21, 2016
2/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: Very poor customer support!
We purchased the support package and have been trying to get someone on the phone to answer some questions and have spent several weeks with no help. Now they want us to purchase training after we paid for the implamentation package and support plan.
We should have listen to other reviews about the after sale support for this company!

Fishbowl Review

Jan 05, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Easy to use, matches the expectation- it takes little time to adjust the expectation

Great Honest Company, Solid Software for a Small to Medium Sized Business

Dec 31, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: The team at Fishbowl has been great to work with for the nearly 5 years we have been a customer. One of the things that we like is the monthly updates that come out. This keeps the software fresh and bugs get fixed quickly. Their first tier of support is good for basic things and their second tier does a great job at digging into the details.

One of the most valuable, and we think undersold pieces of Fishbowl, is it's built-in reporting. We have worked with other more expensive systems that didn't have a tenth of the reports Fishbowl does. And if they don't have it you can build it with their built-in SQL workbench.

Most important to us though is they do what they say. They don't feed us what we want to hear. If they can't do something they will tell you, which is refreshing!

I'd highly recommend Fishbowl Inventory for any small to medium sized company.

It's a good inventory system overall.

Dec 22, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: PROS:
Customer support is always prompt in returning calls and very helpful.
I like the UPS ready feature, there are some issues with it, but overall its pretty good.
Very user friendly, training staff is excellent.

CONS:
The chat option is kind of worthless, no one on there can ever help and refer you to call.
That there are some features that cannot be turned off.
I don't like how the chat option is usually unhelpful.
The locations/groups are pretty messy.

Customer service sucks.

Dec 22, 2015
2/5
Overall
3 / 5
Ease of Use
1 / 5
Customer Support

Comments: Customer service sucks.

We use Fishbowl to track inventory in connection with Quickbooks and it's a great system.

Dec 18, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Fishbowl is easy to use, keeps accurate records and customer service is good and can solve the problems once a mistake has been made.

Software is easy to use and provides great value.

Dec 17, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Software does a great job in managing inventory and helping apply monetary value to various processes. Occasionally there are a few upload errors but customer service is always great at getting things fixed in a timely manner.

I use the software everyday, very easy to navigate and the panes are easy to switch inbetween.

Dec 16, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I like that the software shows what is in, and is not in stock. I wish there was an auto fill (such as where the items go instead of having to ever it every time, as all my items go into one warehouse where they are made, and then are dispersed elsewhere)

Natural & Seamless Integration With QuickBooks

Dec 14, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: For manufacturing, this software just makes great sense. The features fit the needs perfectly and the pricing is right. Customer Service is quick and always results in us understanding more and finding better ways to get the job done. I appreciate that they bring in the right resources to address the issue in a friendly supportive manner.

Fishbowl For Small Business

Dec 10, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Overall this is a great tool for inventory and small businesses. It helps with much of our inventory and accounting with little accountant work. Which helps save us time and money. With every system there is ups and down. It does some tasks well and some not that great. Once you get a feel for fishbowl it can help in all aspects of the supply chain.

Very satisfied

Dec 10, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We chose Fishbowl based on its product tree function and as a better option than QuickBooks for inventory control. The transition was fairly painless. We took the opportunity to clean up our inventory data and only had about 2000 items to convert to Fishbowl. Now we are regularly adding new products. Fishbowl's support has been patient and positive. Online chat is a great way to answer a quick question. The reports system provided by Fishbowl needs some improvement. There's very little ability to make or format the report to our liking. I think we've only begun to realize the potential of Fishbowl, but there is a learning curve, so we're looking forward to increasing our experience and knowledge so we can get the most out of it.

Great Warehouse Management System

Dec 09, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We run a 3rd party warehousing business and Fishbowl has been the key enabler to our success for many years. It enables you to run in a world-class fashion.

Review from a long term user

Dec 09, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been a partner with Fishbowl for over 10 years. Our partnership has helped our business grow. Fishbowl is a unique, strong product in the manufacturing / warehouse and inventory management field. We have looked at and used other products. Nothing compares. They have always been great to work with, receptive, and professional.

Signal Seals

Dec 09, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Fishbowl is user friendly and customer service is always a pleasure to work with. When I came to work for Signal I knew nothing about Fishbowl but it was very easy for me to learn. We had a server crash and the customer service folks helped me to rebuild our data so we didn't loose any information.

Working with Fishbowl

Dec 08, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Fishbowl is a great inventory management tool that integrates nicely when a company uses Quickbooks to handle their accounting requirements. It's an economical solution to the generic inventory management tools provided in Quickbooks software. Customer support and training through the setup and integration of Fishbowl was fantastic. Their support staff is willing to help at every turn and made what turned out to be a more complicated integration than we expected, easy and pretty stress free. From start to finish, we were up and running in really short order and after a few mis-steps on our end, haven't had to worry about it through multiple updates in the 18 months we have used it.

Clark Synthesis and Fishbowl

Dec 07, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using Fishbowl for order processing and manufacturing for three years. It continually improves with each update. The customer service is next to none. If you are considering using Fishbowl, be sure you understand your requirements before evaluating the software to make sure it will meet your needs.

Fishbowl needed to improve inventory control

Dec 04, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: We purchased Fishbowl to augment what we felt we shortcomings in the Quick Books software. Eg. we needed a Bill of Material system to drive our product costing and inventory control. We needed Bin Location functionality for inventory control and are about to implement the Bar Coding functionality. Meanwhile, we continue to use QuickBooks for our accounting needs and Fishbowl integrates with QB extremely well.

Fishbowl is great for small businesses.

Dec 04, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Fishbowl is great for streamlining company efficiency as well as reducing time consuming tasks.

Fairly easy to use

Dec 03, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Fairly easy to use; support is great. The cons are that I have a van route service with 5 vans. These vans use Lilypad as the remote program which ties into Fishbowl. There is no way to set the customer lists up on routes, and no way to subtotal an invoice when a customer has multiple cabinets.

Good Product Reasonable Cost

Dec 03, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The ability to track an ingredient by lot number from PO into manufacturing to customer sale is critical for us and we can perform audit tests in a matter of minutes rather than the days it used to take.

Does a great job of tracking inventory when it is fully utilized.

Dec 02, 2015
5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: One of the reasons we selected Fishbowl is that we found the UI easier to follow than some of their competitors. It also integrates well with Quickbooks.
The numerous reports can tell you almost anything you want to know about the inventory, how it sells, how it moves, customers order history, vendor history, manufacturing of product.
Fishbowl's Mobile Warehouse allows us to scan our barcoded products and prevent any mis-shipments.
It can be a challenge to change a company¿s methodology to make Fishbowl work for you, and it will take time, but that is true of any inventory program and worth it in the end.
Some people here might say that Fishbowl is not as flexible as Quickbooks when it comes to editing orders, but it just takes getting used to.
Support is very good.

I would tell people to be wary of the pricing on their website, they should make sure they inquire about licenses, ongoing and upgrade costs.
One of our challenges is to get our orders into Fishbowl from our website shopping carts. For us it is not straight forward, but doable.
When we started with Fishbowl, we didn¿t realize that Quickbooks has database size limitations, and our database was already quite large. It could be a future issue.

Good Bang for Your Buck

Dec 01, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pretty easy to use. Keeps excellent track of inventory, even when making kits or ordering in cases and using eaches.

The reporting system is lacking, but most reports are done through Quickbooks anyway.

Fishbowl System

Nov 30, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Excellent system for interrogating accounting (QuickBook), CRM (SalesForce) with inventory control. Very easy to use with little upkeep!

Good Product-Recommend

Nov 30, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: It has a lot of functionality to it. Fairly easy to use. Do consistent upgrades to make product better. Con: custom reports are necessary to purchase for easy formatting-SHOULD NOT BE THIS WAY! Have to sometimes wait for support to call you back which could shut you down temporarily.

Fishbowl is exactly as advertised - fantastic product!

Nov 24, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We are a new client using an inventory management software for the first time and are extremely pleased with Fishbowl; it's ease of use and all it's capabilities including integration with shipping companies and our e-commerce. We looked at several products on the market and found that Fishbowl provided the most comprehensive system at a fair market price. Taking the time to set up your system and input your data properly makes all the difference in getting the most of this system. It's removing several duplicate steps in our current process and improving our bottom line!

Great Manufacturing/Inventory software that integrates with QuickBooks

Nov 24, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros: This software handles inventory control well as well as distributing and even manufacturing. It is very customizable to fit any business since reports can be modified or added using Ireports which is usually what would be needed.

Cons: Manufacturing works well in almost every area except that linking Sales Orders to Manufacturers Orders does not update what is needed for a Manufacturer Order when turning an estimate to a Sales Order. Our experience has been very positive and but we use a manual approach to issuing Manufacturer Orders opting to do them in batches based on sales.

we feel that fishbowl will continue to be a great fit with our company

Nov 24, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: fishbowl has been a positive experience for our company and look forward to a long and prosperous

Loved learning and using Fishbowl

Nov 24, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The customer support given for the product was excellent. My rep was always available, even returning calls when he was not working and was very patient in listening and providing advise. As with any software, every business will have its on set of issue that requires tweaks and modifications. The customer support listening to our concerns, took the time to understand the business and truly partnered with us the whole through installation and setup.

Easy to take your business to the next level

Nov 20, 2015
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: easy to set up and integrate with QuickBooks. Serial tracking works nicely. Easy to configure and manage BOM's. Robust enough to help your company grow. The few criticism's I have are the RMA module is a little clunky and requires more steps than you'd like to return product as well as the reports aren't as nice as QB. It's harder to get the data you want from Fishbowl reports.

Using Fishbowl to manage international trade and inventory - small business

Nov 06, 2015
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: Fishbowl is very intuitive and easy to navigate - implementation is fast and users become familiar with the system within a few days. Ease of use, cost, and support are big positives. No IT staff in place so the ease of this system is a big plus.
5 year total cost is less than $50K! Includes, software, migration support, training, annual maintenance, technical support and hosting.
Report modification requires IT staff or 3d party - sort of a weakness.
Technical support is not 7X24 without additional support fees - so far not a problem.
Is not made for manufacturing but it is solid for inventory management, managing sales orders, purchase orders, customers, and suppliers. Does support BOM and KIT from various inventory.
Tech support via chat is very effective. Hosting with FB recommended provider is solid. System is always available, response time is good.

Please, recommend alternative solution

Nov 03, 2015
2/5
Overall
3 / 5
Ease of Use
2 / 5
Customer Support

Comments: Hi Friends,
I am potential customer, I believe Fishbowl will sutisfy my company needs. But I read your comments and hesitate. We are spare parts trading company. We import parts and sell localy and export as well. We have 15K+ SKU and need good software on reasonable price to manage inventory, import, sales, CRM, accounting.
Will you share your experience, please.
Thank you,

Looking for a program to replace Fishbowl

Sep 09, 2015
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: We made the mistake of not fully evaluating the program before we started using it. The features they do not offer cannot be ordered or customized. You have to wait for a new version, that might include the features we need. The developers appear not to have real world knowledge of what is required to run a manufacturing operation. It would appear that this software was never intended for manufacturing, just internet sales. Case in point, entering an order you have the customer requested date. Normally your production department would schedule the order and provide a schedule date in addition to the customer request date. Oh surprise. They only list the customer request date. If you do not have stock, the program does not have the capability to provide the customer with a confirmed scheduled that is different than the customer request date. The systems sends out confirmation emails for new orders and shipments. I need to add and additional person to the confirmation emails. Perhaps the buyer, the accounting department, the shipping department. Oh surprise. They only all one email address. The support is crap. They are never at their phone, they do not appear to care. The fact that they require you to use a third party company to customize their reports rather than offering it is a service it telling. As a result we are seeking to replace this software, and warn other potenital users to the pitfalls that we have discovered being a fishbowl customer for too long.

HORRIBLE !, HORRIBLE !!, HORRIBLE !!!

Jul 28, 2015
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: Promised everything we needed, took our money, $50,000 and 2 years later still do not have usable inventory management system. The sub contractors Fishbowl recommends to integrate does not care and provided minimal support. Only received partial training, 3 of 4 scheduled days.
Have never used system and Fishbowl would not offer any portion of refund.
Out $50k - have gone to another system which offers unbelievable support and 10 times better for about the same money.
We had high hopes for Fishbowl, but extremely disappointed!
Save your money, I would suggest any other company.

Fishbowl user for over 6 months

May 06, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Fishbowl is easy to use and understand. It can be tailored to fit your need. It has been very helpful in our inventory management. Customer support is easily accessible.

Very Pleased

Feb 09, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We love Fishbowl because it takes care of Our every need on inventory. We have used it since 2007 and continue with updates. It integrates well with QuickBooks(which we use for our billing and accounting purposes)

a robust sytsem that works well with Quickbooks

Feb 09, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: i have used FB in my company for 5 plus years and have been very happy with it. we are using the version that is installed on our server. we use the system with 5 users and high number of parts and products - several thousand. barring doing required updates we have had no problems.

user support was always very prompt and professional and knowledgeable, if needed.

i would buy Fishbowl again in a heartbeat since it allowed me to enable my sales guys and my shipping person to be able to look at all pertinent information online and in real time.

furthermore we have developed,with the help of FB, an inventory interface to populate our company's website.

Fishbowl does not work well with Amazon and Volusion - also poor management

Jan 15, 2015
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: We liked the sales rep who was prompt and professional. And then we got the software! From the start the software took a while to get installed and to a usable state. Once some inventory was uploaded, it was very cumbersome and hard to use. it took many steps to go from order status to order fulfilled status. We were sold this would simple and seamless order fulfillment with inventory management. It was not! It took many days to get set up. And it took many steps to get orders fulfilled. The software was very hard to use and did not provide the functions that were presented. PO batch printing, batch shipping, automated order closure and email sent to customer. All this was false in our environment. This does not work well with Amazon and Volusion.

RUN AWAY FROM FISHBOWL AS FAST AS YOU CAN

Nov 10, 2014
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: We have been working with fishbowl for well over 2 years now. We have had tons of issues from slow performance, to the software just crashing, to upgrades not working right. The most recent upgrade made it so every thing we did took 4 mins to respond. Fishbowl took about 4 hours just to get back to us because the customer service is the worst ever. Then they blamed it on us and our environment until I told them to take our file and try it on their end. They then said there was a bug with the software. They took awhile to figure it out and promised us an update later that night. After being at work late with others trying to get through our work there was still no update. I called the next morning (about 20 times) with no answer. When I got someone to call me back (after emailing some vp with threat of legal action) they said the update was up the night before (lies as I had checked at least 15 times). Then I was told they were not answering the phone because they were having a party to celebrate the patch which "fixed" our issue. After we got it updated the issues was better but still there. The patch also broke our ODBC connection which we needed to do just to integrate because they claim it works with quickbooks but really doesn't. Then we had to spend more money on redoing a custom report that no longer worked. The list goes on and on with all the other problems we have had and workarounds we have created. We are a growing company and inquired about new users. Beware after the initial purchase any new users will cost you about 2k each. I have never seen such horrible customer support and such a badly designed piece of software. They do one thing well and that is sell you a bunch of lies until your in to deep and just say we are going with it and maybe it will get better. Please Please do yourself a favor and find something else. Even if you pay 5 times as much for a custom inventory program in the long run you will save. The loss of money and time spent fighting this crappy software is unreal. Oh and the compensation they offered for us being down a day and half was 2 hours of training which we haven't even gone through our initial training package because the staff has no clue how to use their product. I knew more after playing around with it for 5mins than our training did and we paid for him to fly out and do an in house training.

Not Recommended - Please Read

Feb 29, 2012
2/5
Overall
1 / 5
Ease of Use
3 / 5
Customer Support

Pros: About Me: 10+ years of programming, web development, database design, jack-of-all-trades IT.

Fishbowl Use:
7 months total, including full implementation and continuing support, now delving into internal custom development

Before you even try Fishbowl's software, make VERY detailed flowcharts of your existing and ideal processes. Then, locate and read every single page of their forums. Then, read every page of their Wiki. I'm serious; it isn't that long, and the internet doesn't contain much information about Fishbowl, for reasons unknown. As you read, compare the available options VERY carefully to your list of requirements. If none of those pages tells you that you CAN do a certain thing in Fishbowl, then you CANNOT do it. Fishbowl's marketing mentions what it can do in no uncertain terms.

Cons: It is telling that one of Fishbowl's developers, Israel Lopez, co-founded a company called FishBooksPro, which provides support and custom programming services for Fishbowl and QuickBooks.

Fishbowl allows you to take payment via credit card, interfacing with QuickBooks Merchant Services, but there is no way to associate a payment with an order. This example of a nearly-complete feature set is representative of the shortcomings that you will encounter when using Fishbowl.

Our Fishbowl server software began freezing several times each day, after upgrading from v11.7 to 12.2. "Reinstall" was FB tech support's first response. How do you suppose upper management in my company will receive that 'solution'? My next step will be to find out how to clear Java caches manually (outside of Control Panel), which I'll try before reinstalling.

Overall: During the planning stage, we identified a key shortcoming in Fishbowl's capabilities, for which we devised a work-around. That was a sign of things to come, as Fishbowl's limitations have since forced us to develop cumbersome operational procedures in order to avoid abandoning our investment in the software. The alternative would have been, and still is, to invest in costly custom development.

You may read and hear that Fishbowl can do things. The best response to such a claim is "Show me exactly how it's done."

Lost $8,000 dealing with Fishbowl

May 04, 2011
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Pros: Great Sales Team

Cons: Terrible/Non-Existent Integration
Terrible Support (read other review sites and even their own forums)
Refund Policy = SCAM

Overall: The only way you can qualify for a software satisfaction guarantee REFUND is to buy their extremely expensive Training that is non-refundable. They sold us software, we added in-house integration/training, but their person (and their support team) never got to properly integrated Fishbowl into our system and never got it to work. We lost 2 months dealing with them and finally asked for a full refund, but had to walk away with $8,000 loss. They only issued refund for Software and nothing else (training, mobile scanner, EZ connector etc.). We know of two other companies that are sitting on a non-integrated software, but cannot get refund because they never paid for their training. You lose either way. Please - buyers beware when dealing with this company.

Good Software by far the worst customer support

Mar 15, 2010
3/5
Overall
4 / 5
Ease of Use
1 / 5
Customer Support

Pros: The software works good

Cons: If you have any problem or questions you will have to wait 5 hrs for someone to call you back and there phone support you can not get ahold of anyone you just have to leave a message sit around and hope they call you back. So if your a fast paced business and cant afford a day of not being able to fix something def not recomended to go with fishbowl

Overall: If you need support dont by it cuz they are horrible

Fishbowl Onsite Training

Sep 14, 2009
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: The two day onsite training that was conducted by Luke Miller was exceptional. Luke was extremely knowledgeable and a huge help in identifying areas where we could improve our current setup. We trained 4 new people and all are now productive on Fishbowl.

Cons: Three days would have been the perfect length for this training.

Overall: I highly recommend the onsite training for any Fishbowl user. Even if you have been using Fishbowl for a number of years, you will still find this training to be beneficial and cost effective.

Thank you, Fishbowl!

Aug 05, 2009
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: *Simple install and setup gets you up and running FAST!
*Import/Export features allow you to import inventory data from an existing spreadsheet or csv file, or export reports.
*Quickbooks integration
*Intuitive, user-friendly interface
*POS with integrated payment module
*Friendly and knowledgeable support staff, with Live! online chat.
*Integrates with common carrier shipping management software, such as FedEx Ship Manager or UPS WorldShip.

Cons: Customizing reports is not easy, but Fishbowl support can do it for you, for a very reasonable fee.

Overall: High praise and sincere thanks to the folks at Fishbowl Inventory Management! Our company evaluated about half a dozen different inventory management systems for features, support, ease of operation, price, etc. Fishbowl was the hands down winner, and remains the champion. User interface is very intuitive, and easy to teach to various users. Additional features such as POS, shipping carrier integration, QuickBooks accounting integration, and remote user access, make Fishbowl more valuable than systems costing $50K or more. Support staff is exemplary! Responsive, knowledgeable, friendly, patient, and professional. Could not ask for more. No, this is not a commercial for Fishbowl. Just sharing my experience and my opinion. Choose Fishbowl as your inventory management solution. You will not be disappointed.