--- title: "Best ITSM Software 2026 | Capterra" description: "Find the top ITSM software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs." source_url: "https://bx-capterra-jskei0oik-g2dm.vercel.app/itsm-software/" page_type: "category" language: "en" --- # Best ITSM Software Last updated on July 27, 2026 How to find the right ITSM Software? Learn more from our team about ITSM Software pricing features and benefits in our ITSM Buyers Guide Verified Insights Provider data verified by our Software Research team and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) ## What is IT service management software? Researched by: [Capterra](https://www.capterra.com/resources/author/capterra/) Updated on July 27, 2026 [Information technology service management (ITSM) software](https://www.capterra.com/itsm-software/) helps manage internal and external IT support. These ITSM tools aid both IT teams within organizations and managed service providers (MSPs), helping them plan, design, develop, monitor, and support continuous delivery of IT services. ITSM software covers almost all aspects of IT management, including software release and deployment management, incident management, bug tracking, ticketing, change management, and knowledge management. * * * For more information consult our [ITSM Buyers Guide](#buyers-guide-content) ## Zendesk Suite Rating: 4.4 out of 5 (4,087 reviews) Profile: [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Zendesk offers the industry leading customer service solution. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive multi-channel client support - Unified chat and ticketing system Cons: - Performance and reliability concerns - High and complex pricing structure #### Starting price Starting price: $115.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Support Ticket Management: 4.5 rating - Customizable Branding: 4.0 rating - Incident Management: 4.0 rating #### Feature-related review snippet Reviewer: Ryan P. Reviewer details: Facilities Services, 10,001+ employees Published: July 6, 2026 > "It's generally intuitive, making daily interactions smooth, though some advanced features take a bit more time to master." ### Gallery tab Ease of use: 4.3 out of 5 (4,087 reviews) #### Related review snippet Reviewer: jane F. Reviewer details: Insurance, 1-10 employees Published: April 2, 2026 > "It streamlines customer support, keeps tickets and communications organized, and helps provide fast, consistent, and professional service." ### Integrations tab Zendesk Suite connects with 220+ software tools. [See all integrations](https://www.capterra.com/p/164283/Zendesk/#integrations) #### Most popular integrations - Dropbox: 4.5 rating - Aha!: 4.7 rating - AWeber: 4.4 rating - CheckMarket: 4.5 rating - Formstack Forms: 4.0 rating - Cirrus Insight: 4.2 rating #### Integrations-related review snippet Reviewer: Ali A. Reviewer details: Transportation/Trucking/Railroad, 51-200 employees Published: September 25, 2024 > "Additionally, the platform integrates easily with various third-party tools, enhancing its overall flexibility and functionality." --- ## Xurrent Rating: 4.7 out of 5 (27 reviews) Profile: [Xurrent](https://www.capterra.com/p/146207/ITRP/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Modern ITSM with AI included. Go live in weeks, unify teams, automate workflows, and cut MTTR with one secure, easy-to-use platform. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $5.00 Pricing details: Usage Based, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Support Ticket Management: 4.6 rating - Incident Management: 4.7 rating - Customizable Reports: 4.3 rating - Service Level Agreement (SLA) Management: 4.3 rating #### Lowest rated features - Customizable Templates: 4.0 rating - Task Management: 4.3 rating - Customizable Fields: 4.3 rating - Problem Management: 4.0 rating #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Higher Education, 5,001-10,000 employees Published: January 5, 2023 > "The platform is designed to be easy to use, with a simple interface and intuitive controls that make it easy for employees to get up to speed and start using it quickly." ### Gallery tab Ease of use: 4.6 out of 5 (27 reviews) #### Related review snippet Reviewer: Terry T. Reviewer details: Hospital & Health Care, 1,001-5,000 employees Published: November 9, 2023 > "The price is much cheaper than other big names in ITSM industry and it does not miss any critical ITSM capabilities." ### Integrations tab Xurrent connects with 34+ software tools. [See all integrations](https://www.capterra.com/p/146207/ITRP/#integrations) #### Most popular integrations - Jira: 4.5 rating - Microsoft Azure: 5.0 rating - Microsoft Power BI: 4.6 rating - Google Ads: 4.4 rating - Okta: 4.7 rating - SAP BusinessObjects Business Intelligence: 4.3 rating - OneLogin: 4.6 rating - Lansweeper: 3.5 rating - Microsoft Entra ID: 4.7 rating --- ## ManageEngine ServiceDesk Plus Rating: 4.4 out of 5 (234 reviews) Profile: [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Unlock efficiency, exceptional experiences, and industry-leading ROI from your ITSM processes. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.2 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive ticket tracking system - Straightforward deployment and configuration Cons: - Complex and outdated interface #### Starting price Starting price: $16.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Workflow Management: 4.6 rating - Customizable Fields: 4.7 rating - Support Ticket Management: 4.5 rating - Prioritization: 4.8 rating #### Lowest rated features - Inventory Management: 3.7 rating - Third-Party Integrations: 3.7 rating - Support Ticket Tracking: 3.5 rating - Asset Tracking: 4.0 rating ### Gallery tab Ease of use: 4.3 out of 5 (234 reviews) #### Related review snippet Reviewer: Edier L. Reviewer details: Marketing and Advertising, 201-500 employees Published: April 17, 2026 > "The expirience was good lot of documentation and intuitive interface that helps to setup this tool, all the integration between assets, inventory, contracts, tickets plus the option to have personalize workflows that do easy the company support process, helps to efenciency plus a very competitivy price per license." ### Integrations tab ManageEngine ServiceDesk Plus connects with 16+ software tools. [See all integrations](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#integrations) #### Most popular integrations - Microsoft 365: 4.6 rating - Microsoft Outlook: 4.9 rating - ManageEngine Endpoint Central: 4.4 rating - Zoho Survey: 4.6 rating - Zoho Analytics: 4.4 rating - Site24x7: 4.7 rating #### Integrations-related review snippet Reviewer: Daniel T. Reviewer details: Mechanical or Industrial Engineering, 11-50 employees Published: February 3, 2025 > "Also great intergration with other Zoho products" --- Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. ## InvGate Service Management Rating: 4.6 out of 5 (108 reviews) Profile: [InvGate Service Management](https://www.capterra.com/p/133392/Service-Desk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? InvGate Service Desk is the solution of choice for organizations looking for a state-of-the-art ITSM solution with lower TCO. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $17.00 Pricing details: Other, Per Year Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Service Level Agreement (SLA) Management: 5.0 rating - Support Ticket Management: 5.0 rating - Support Ticket Tracking: 4.8 rating - Incident Management: 4.6 rating #### Lowest rated features - Help Desk Management: 5.0 rating ### Gallery tab Ease of use: 4.7 out of 5 (108 reviews) #### Related review snippet Reviewer: Jessica M. Reviewer details: Graphic Design, 1-10 employees Published: November 22, 2024 > "InvGate Service Management is the valuable service solution" ### Integrations tab InvGate Service Management connects with 28+ software tools. [See all integrations](https://www.capterra.com/p/133392/Service-Desk/#integrations) #### Most popular integrations - Slack: 4.7 rating - Gmail: 4.8 rating - Microsoft Teams: 5.0 rating - Google Calendar: 4.8 rating - Zapier: 4.7 rating - Microsoft Outlook: 4.5 rating - Okta: 4.7 rating - Twilio: 4.4 rating - ServiceNow: 4.5 rating --- ## TeamViewer ONE Rating: 4.6 out of 5 (11,631 reviews) Profile: [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? TeamViewer streamlines IT service delivery with secure remote support, ensuring swift response to service requests and incidents. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Pros: - Quick and simple installation - Seamless remote teamwork Cons: - Expensive and restrictive licensing - High dependency on internet #### Starting price Starting price: $24.90 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Activity Tracking: 5.0 rating #### Feature-related review snippet Reviewer: Rafique S. Reviewer details: Electrical/Electronic Manufacturing, 1,001-5,000 employees Published: October 14, 2025 > "The interface is intuitive, and the cross-platform compatibility ensures flexibility in various work scenarios." ### Gallery tab Ease of use: 4.6 out of 5 (11,631 reviews) #### Related review snippet Reviewer: Lucas B. Reviewer details: Financial Services, 501-1,000 employees Published: March 29, 2026 > "Its smooth performance, even on slower networks, makes it easy to troubleshoot issues or collaborate in real time, and features like file transfer, multi‑monitor support, and session recording add a lot of practical value." ### Integrations tab TeamViewer ONE connects with 22+ software tools. [See all integrations](https://www.capterra.com/p/194565/TeamViewer/#integrations) #### Most popular integrations - Jira: 4.5 rating - Zoho CRM: 4.3 rating - Zendesk Suite: 4.4 rating - Zoho Desk: 4.5 rating - Microsoft Azure: 4.7 rating - Salesforce Service Cloud: 4.5 rating #### Integrations-related review snippet Reviewer: David N. Reviewer details: Biotechnology, 51-200 employees Published: April 27, 2026 > "Integrates and deploys well with most MDMs." --- ## Freshdesk Rating: 4.5 out of 5 (3,465 reviews) Profile: [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Pros: - Centralized and efficient customer service - Quick and flexible setup process Cons: - Frequent bugs and technical glitches - Email management feature gaps #### Starting price Starting price: $19.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Support Ticket Management: 4.9 rating - Support Ticket Tracking: 4.8 rating - Access Controls/Permissions: 4.7 rating - Knowledge Base Management: 4.7 rating #### Lowest rated features - Project Management: 3.0 rating - Self Service Portal: 4.0 rating - Customizable Reports: 4.0 rating - Task Management: 4.0 rating #### Feature-related review snippet Reviewer: Shaunak B. Reviewer details: Computer Software, 10,001+ employees Published: July 3, 2026 > "The interface is approachable, everyday tasks are straightforward, and even less technical users adapted quickly." ### Gallery tab Ease of use: 4.5 out of 5 (3,465 reviews) #### Related review snippet Reviewer: Kosana A. Reviewer details: Computer Software, 1,001-5,000 employees Published: May 26, 2026 > "We use Freshdesk for our support operations, and it has helped us resolve and close tickets faster with its advanced features presented in a simple and easy-to-use interface." ### Integrations tab Freshdesk connects with 78+ software tools. [See all integrations](https://www.capterra.com/p/124981/Freshdesk/#integrations) #### Most popular integrations - SurveyMonkey: 4.6 rating - Shopify: 4.5 rating - Zapier: 4.7 rating - Meta for Business: 4.4 rating - Campaign Monitor by Marigold: 4.5 rating - Five9: 4.2 rating #### Integrations-related review snippet Reviewer: Posh J. Reviewer details: Insurance, 1,001-5,000 employees Published: March 10, 2025 > "I had a great experience utilizing the platform as a stand-alone tool. When I wanted to create integrations with other tools the complexity of the process was more time than we had to invest." --- ## ManageEngine Endpoint Central Rating: 4.6 out of 5 (1,789 reviews) Profile: [ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Endpoint Central is a unified endpoint management and security platform that helps IT teams manage, patch, secure, and troubleshoot dev #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Centralized remote patching tools - Centralized IT management solution Cons: - Frequent technical glitches encountered - Challenging agent deployment process #### Starting price Starting price: $795.00 Pricing details: Per User, Per Year Free trial: Yes Free demo: No #### Pricing review snippet Reviewer: Shia R. Reviewer details: Health, Wellness and Fitness, 11-50 employees Published: May 25, 2026 > "The platform delivers excellent value for money and includes all the features an MSP needs to manage and secure endpoints across different environments." ### Features tab #### Highest rated features - Alerts/Notifications: 4.6 rating - Configuration Management: 4.5 rating - Access Controls/Permissions: 4.6 rating - Incident Management: 4.6 rating #### Lowest rated features - Capacity Management: 3.8 rating - Knowledge Base Management: 3.4 rating - Self Service Portal: 4.0 rating - Activity Tracking: 4.0 rating #### Feature-related review snippet Reviewer: Surya K. Reviewer details: Information Technology and Services, 11-50 employees Published: June 1, 2026 > "The interface is practical, and the automation features help improve efficiency and visibility in day-to-day operations" ### Gallery tab Ease of use: 4.5 out of 5 (1,789 reviews) #### Related review snippet Reviewer: abderrahman Z. Reviewer details: Sporting Goods, 1,001-5,000 employees Published: May 13, 2026 > "The core strength of the Endpoint Central agent is its ability to bridge the gap between IT admins and remote endpoints. Whether you are managing laptops, desktops, or servers, the remote control capabilities are fast, reliable, and secure." ### Integrations tab ManageEngine Endpoint Central connects with 5+ software tools. [See all integrations](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/#integrations) #### Most popular integrations - Zendesk Suite: 4.4 rating - JIRA Service Management: 4.1 rating - Spiceworks Cloud Help Desk: 4.4 rating - ServiceNow: 4.2 rating - ManageEngine ServiceDesk Plus: 4.5 rating #### Integrations-related review snippet Reviewer: Mitchell F. Reviewer details: Government Relations, 51-200 employees Published: December 1, 2025 > "I love that with Endpoint Central; the integration of PowerShell and a built-in file manager make managing endpoints fast and simple." --- ## EZO Rating: 4.6 out of 5 (1,544 reviews) Profile: [EZO](https://www.capterra.com/p/124047/EZOfficeInventory/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Service management requires complete asset visibility. Streamline operations with asset tracking trusted by thousands of organizations. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Pros: - Efficient inventory control system - Streamlined and intuitive experience Cons: - Occasional slow system response - Intermittent glitches and crashes #### Starting price Starting price: $65.00 Pricing details: Other, Per Month Free trial: Yes Free demo: No ### Features tab #### Most popular features - Support Ticket Management: Available - Service Level Agreement (SLA) Management: Available - Alerts/Notifications: Available - Asset Tracking: Available - Access Controls/Permissions: Available - Configuration Management: Available - Help Desk Management: Available - Self Service Portal: Available - Inventory Management: Available - Service Catalog: Available - Workflow Management: Available - Customizable Fields: Available #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Automotive, 201-500 employees Published: October 1, 2024 > "The user interface is straightforward and simple to use. And traceability is excellent." ### Gallery tab Ease of use: 4.4 out of 5 (1,544 reviews) #### Related review snippet Reviewer: Abhigyan A. Reviewer details: Computer Software, 11-50 employees Published: June 25, 2026 > "I found the document management and file upload features particularly useful, as they help keep records well-organized and easily accessible." ### Integrations tab EZO connects with 12+ software tools. [See all integrations](https://www.capterra.com/p/124047/EZOfficeInventory/#integrations) #### Most popular integrations - Dropbox: 5.0 rating - Google Workspace: 4.7 rating - OneDrive: 5.0 rating - QuickBooks Online: 4.3 rating - Zendesk Suite: 4.7 rating - Zapier: 4.7 rating #### Integrations-related review snippet Reviewer: Steven G. Reviewer details: Government Relations, 501-1,000 employees Published: April 6, 2023 > "The ease of checking things in and out via the App or the ZenDesk integration has saved us time but also dramatically increased the accuracy of our records." --- ## Zoho Assist Rating: 4.7 out of 5 (1,462 reviews) Profile: [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Zoho Assist provides a simple and straight forward user interface to connect to remote computers anywhere on the globe. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and accessible interface - Reliable remote support functionality Cons: - Occasional lag and slow connections - Cumbersome multi-monitor handling #### Starting price Starting price: ₹480.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Access Controls/Permissions: 5.0 rating - Problem Management: 4.9 rating - Customizable Branding: 5.0 rating - Incident Management: 4.8 rating #### Lowest rated features - Surveys & Feedback: 4.0 rating - Multi-Channel Communication: 4.3 rating - Support Ticket Management: 4.0 rating - Chat/Messaging: 4.5 rating #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Computer & Network Security, 1-10 employees Published: February 18, 2026 > "It has an uncomplicated user friendly web interface and has so many features that you'll never need to touch a users device ever again!" ### Gallery tab Ease of use: 4.7 out of 5 (1,462 reviews) #### Related review snippet Reviewer: Junichi L. Reviewer details: Food Production, 501-1,000 employees Published: July 7, 2026 > "The platform offers useful features such as unattended access, file transfer, remote reboot, and multi-monitor support, helping IT teams resolve issues efficiently while minimizing downtime." ### Integrations tab Zoho Assist connects with 17+ software tools. [See all integrations](https://www.capterra.com/p/112011/Zoho-Assist/#integrations) #### Most popular integrations - Google Workspace: 4.7 rating - Jira: 4.4 rating - Zendesk Suite: 4.4 rating - Freshdesk: 5.0 rating - Zoho Desk: 4.7 rating - ManageEngine Mobile Device Manager Plus: 4.6 rating #### Integrations-related review snippet Reviewer: Will W. Reviewer details: Wholesale, 11-50 employees Published: June 1, 2026 > "It also integrates well with other Zoho products, which helps streamline workflows." --- ## GitLab Rating: 4.6 out of 5 (1,223 reviews) Profile: [GitLab](https://www.capterra.com/p/159806/GitLab/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? GitLab unifies planning, CI/CD, security, and agentic AI, eliminating the tool handoffs that slow software delivery. Learn more today. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.2 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Integrated source code management - Robust version control features Cons: - Frequent bugs and downtime - Sluggish performance with large projects #### Starting price Starting price: $29.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Alerts/Notifications: 4.0 rating - Audit Trail: 4.0 rating - Access Controls/Permissions: 3.0 rating - Drag & Drop: 3.0 rating #### Lowest rated features - Incident Management: 3.0 rating - Task Management: 3.0 rating - Workflow Management: 3.0 rating #### Feature-related review snippet Reviewer: Ian B. Reviewer details: Information Technology and Services, 11-50 employees Published: October 25, 2024 > "We have been able to customize Gitlab exclusively to our needs and has helped us grow way faster than we would of using other applications." ### Gallery tab Ease of use: 4.4 out of 5 (1,223 reviews) #### Related review snippet Reviewer: Flavio M. Reviewer details: Banking, 201-500 employees Published: March 13, 2026 > "GitLab environment allows me to perform activities without need external tools, so version control, project management and automation in the platform are good tools to be used." ### Integrations tab GitLab connects with 34+ software tools. [See all integrations](https://www.capterra.com/p/159806/GitLab/#integrations) #### Most popular integrations - Asana: 4.5 rating - Bitbucket: 4.6 rating - Assembla: 4.2 rating - YouTrack: 4.5 rating - Bamboo: 4.5 rating - Jscrambler: 4.4 rating #### Integrations-related review snippet Reviewer: William H. Reviewer details: Marketing and Advertising, 51-200 employees Published: January 5, 2026 > "GitLab has assisted us in centralizing code, issues, and pipelines related to campaign-related tech work, which has made the process of collaboration smoother between sales and engineering." --- ## TeamSupport Rating: 4.5 out of 5 (848 reviews) Profile: [TeamSupport](https://www.capterra.com/p/87908/TeamSupport/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and adaptable interface - Comprehensive client management tools Cons: - Frequent slowdowns and downtime - Recurring bugs and system glitches #### Starting price Starting price: $45.00 Pricing details: Per User, Per Month Free trial: No Free demo: No ### Features tab #### Most popular features - Support Ticket Management: Available - Service Level Agreement (SLA) Management: Available - Alerts/Notifications: Available - Asset Tracking: Not available - Access Controls/Permissions: Available - Configuration Management: Not available - Help Desk Management: Available - Self Service Portal: Available - Inventory Management: Available - Service Catalog: Not available - Workflow Management: Available - Customizable Fields: Available #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Computer Software, 51-200 employees Published: February 18, 2023 > "So much user friendly to use the UI interface." ### Gallery tab Ease of use: 4.4 out of 5 (848 reviews) #### Related review snippet Reviewer: Stefan L. Reviewer details: Package/Freight Delivery, 11-50 employees Published: November 12, 2025 > "I appreciated how it unified all our support tickets – emails, chats, calls – into one system, which meant we were no longer juggling multiple inboxes and forgetting client-issues." ### Integrations tab TeamSupport connects with 40+ software tools. [See all integrations](https://www.capterra.com/p/87908/TeamSupport/#integrations) #### Most popular integrations - Mailchimp: 4.5 rating - Microsoft 365: 4.6 rating - Google Analytics 360: 4.7 rating - HubSpot CRM: 4.5 rating - Zapier: 4.7 rating - Meta for Business: 4.4 rating #### Integrations-related review snippet Reviewer: Kim J. Reviewer details: Information Technology and Services, 51-200 employees Published: September 18, 2020 > "Integration, history, all great!" --- ## Salesforce Service Cloud Rating: 4.5 out of 5 (825 reviews) Profile: [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Salesforce Service Cloud is a software that helps service teams deliver personalized support across various channels. #### Rating breakdown - Ease of Use: 4.1 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Extensive platform customization options - Comprehensive organizational tracking tools Cons: - High cost for small businesses - Frequent glitches and technical errors #### Starting price Starting price: $25.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Help Desk Management: 5.0 rating - Support Ticket Management: 4.0 rating #### Feature-related review snippet Reviewer: Tyler T. Reviewer details: Education Management, 1,001-5,000 employees Published: December 20, 2022 > "Overall positive, it does the job in terms of entering time cards and allows me to attach notes where necessary. " ### Gallery tab Ease of use: 4.1 out of 5 (825 reviews) #### Related review snippet Reviewer: Alex L. Reviewer details: Banking, 5,001-10,000 employees Published: October 10, 2025 > "Salesforce Service Cloud is a powerful, enterprise-grade platform that excels in security, ticket management, call management, and integration with sales processes." ### Integrations tab Salesforce Service Cloud connects with 17+ software tools. [See all integrations](https://www.capterra.com/p/136189/Salesforce/#integrations) #### Most popular integrations - Talkdesk: 4.7 rating - NiCE CXone: 4.2 rating - Salesforce Marketing Cloud: 4.2 rating - Five9: 4.2 rating - Salesforce Platform: 4.8 rating - Quip: 4.4 rating #### Integrations-related review snippet Reviewer: Joshua S. Reviewer details: Hospital & Health Care, 10,001+ employees Published: May 23, 2025 > "It is also amazing how it has integrated AI functionality to be utilized to house knowledge material and can recommend these resources to you in real time based on the cases you create within your interaction." --- ## Freshservice Rating: 4.5 out of 5 (770 reviews) Profile: [Freshservice](https://www.capterra.com/p/132997/Freshservice/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Modernize support with Freshservice, an AI-native ITSM platform that deflects tickets, accelerates resolutions, and uncomplicates IT. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Pros: - Streamlined team collaboration features - Robust workflow automation tools Cons: - Restrictive and basic reporting capabilities - Persistent bugs and limited customization #### Starting price Starting price: $19.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Support Ticket Management: 4.8 rating - Self Service Portal: 4.7 rating - Service Level Agreement (SLA) Management: 4.6 rating - Incident Management: 4.5 rating #### Lowest rated features - Alerts/Notifications: 4.0 rating - Customizable Fields: 4.0 rating - Inventory Management: 3.8 rating - Access Controls/Permissions: 4.4 rating #### Feature-related review snippet Reviewer: Lucas B. Reviewer details: Financial Services, 501-1,000 employees Published: February 20, 2026 > "Freshservice’s biggest strength, in my experience, is how effortlessly everything comes together in one clean, intuitive platform—its interface is easy to navigate, automation removes a ton of repetitive work, and the built‑in asset management gives you clear visibility without feeling overwhelming, making it a tool that genuinely improves daily workflows rather than adding complexity" ### Gallery tab Ease of use: 4.6 out of 5 (770 reviews) #### Related review snippet Reviewer: Nathalie O. Reviewer details: Non-Profit Organization Management, 1,001-5,000 employees Published: February 17, 2026 > "During my recent implementation, I leveraged its capabilities to build high-performance custom workflows that required precision and scalability. While the platform offers extensive "out-of-the-box" features, its true power emerged when I integrated custom code." ### Integrations tab Freshservice connects with 54+ software tools. [See all integrations](https://www.capterra.com/p/132997/Freshservice/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.4 rating - Jira: 3.8 rating - Google Analytics 360: 4.7 rating - QuickBooks Online Advanced: 4.4 rating - Google Contacts: 4.7 rating - Harvest: 4.6 rating #### Integrations-related review snippet Reviewer: Mahesh M. Reviewer details: Information Services, 501-1,000 employees Published: March 17, 2026 > "The platform also integrates well with other tools, which helps maintain better visibility across IT operations." --- ## JIRA Service Management Rating: 4.5 out of 5 (770 reviews) Profile: [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service & collaboration. #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Pros: - Integrated cross-team collaboration tools - Streamlined request tracking system Cons: - High and scaling licensing costs - Complex access and permissions setup #### Starting price Starting price: $20.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Support Ticket Management: 4.5 rating - Service Level Agreement (SLA) Management: 4.8 rating - Incident Management: 4.3 rating - Alerts/Notifications: 4.7 rating #### Lowest rated features - Audit Trail: 3.5 rating - Asset Lifecycle Management: 2.0 rating - Customizable Branding: 2.0 rating - Service Catalog: 4.0 rating #### Feature-related review snippet Reviewer: Bishal D. Reviewer details: Computer Software, 11-50 employees Published: November 3, 2023 > "I love its user-friendly interface and its automation." ### Gallery tab Ease of use: 4.2 out of 5 (770 reviews) #### Related review snippet Reviewer: Benjamin T. Reviewer details: Telecommunications, 201-500 employees Published: May 6, 2026 > "It integrates seamlessly with other tools in the Atlassian ecosystem and allows teams to build highly tailored workflows and automations." ### Integrations tab JIRA Service Management connects with 75+ software tools. [See all integrations](https://www.capterra.com/p/227102/JIRA-Service-Management/#integrations) #### Most popular integrations - Jira: 4.8 rating - Asana: 4.5 rating - Docusign: 4.7 rating - Hootsuite: 4.4 rating - Confluence: 4.5 rating - Freshdesk: 4.5 rating #### Integrations-related review snippet Reviewer: Benjamin T. Reviewer details: Telecommunications, 201-500 employees Published: May 6, 2026 > "It integrates seamlessly with other tools in the Atlassian ecosystem and allows teams to build highly tailored workflows and automations." --- ## SolarWinds Service Desk Rating: 4.6 out of 5 (577 reviews) Profile: [SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? An AI-driven, ITIL-ready ITSM platform. Automate workflows, unify asset management, and scale enterprise support without complexity. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $39.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Incident Management: 4.8 rating - Support Ticket Management: 4.5 rating - Help Desk Management: 4.0 rating - Asset Tracking: 5.0 rating #### Lowest rated features - Alerts/Notifications: 1.0 rating - Access Controls/Permissions: 3.0 rating - Alerts/Escalation: 3.0 rating - Knowledge Base Management: 3.0 rating #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Higher Education, 501-1,000 employees Published: October 19, 2020 > "It has a clean, easy to use, and intuitive interface." ### Gallery tab Ease of use: 4.6 out of 5 (577 reviews) #### Related review snippet Reviewer: Jesse Z. Reviewer details: Computer Software, 51-200 employees Published: August 21, 2025 > "I personally like how it is easy to view helpdesk tickets, update them, and then close them." ### Integrations tab SolarWinds Service Desk connects with 27+ software tools. [See all integrations](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#integrations) #### Most popular integrations - Google Drive: 4.8 rating - Slack: 4.7 rating - Dropbox: 4.5 rating - Salesforce Sales Cloud: 4.4 rating - Google Workspace: 4.7 rating - Jira: 4.0 rating - Gmail: 4.8 rating - Zendesk Suite: 4.0 rating - Zapier: 4.7 rating --- ## SysAid Rating: 4.5 out of 5 (521 reviews) Profile: [SysAid](https://www.capterra.com/p/107225/SysAid/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and simple interface - Streamlined IT team coordination Cons: - Recurring technical and reliability problems - Challenging and limited reporting tools #### Starting price Starting price: $89.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Reporting & Statistics: 4.8 rating - Incident Management: 4.9 rating - Help Desk Management: 4.7 rating - Support Ticket Management: 4.7 rating #### Lowest rated features - Customizable Reports: 4.0 rating - Workflow Management: 4.1 rating - Release Management: 3.0 rating - Surveys & Feedback: 3.0 rating #### Feature-related review snippet Reviewer: Wealth A. Reviewer details: Banking, 10,001+ employees Published: March 25, 2026 > "It performs well for core functions, but there’s definitely room for improvement in terms of usability, flexibility, and modern user experience." ### Gallery tab Ease of use: 4.5 out of 5 (521 reviews) #### Related review snippet Reviewer: PRINCESS G. Reviewer details: Banking, 10,001+ employees Published: April 2, 2026 > "Its automation and clear workflows improve response times and support better cross‑team communication. While setup and configuration can be challenging at times, and the interface could be smoother, it still provides strong value with its insights and integrated ITSM features." ### Integrations tab SysAid connects with 37+ software tools. [See all integrations](https://www.capterra.com/p/107225/SysAid/#integrations) #### Most popular integrations - Slack: 4.7 rating - Trello: 4.5 rating - Google Workspace: 4.7 rating - Jira: 4.4 rating - Microsoft 365: 4.6 rating - TeamViewer ONE: 4.6 rating #### Integrations-related review snippet Reviewer: Sayed M. Reviewer details: Airlines/Aviation, 501-1,000 employees Published: August 29, 2024 > "I am satisfied with the new intermigrations." --- ## Atera Rating: 4.5 out of 5 (449 reviews) Profile: [Atera](https://www.capterra.com/p/144309/Atera/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Manage assets, inventory, and ticketing in one full-stack platform, all while cut your IT workload with AI agents. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Pros: - Streamlined software deployment workflow - Comprehensive IT process automation Cons: - Inconsistent platform responsiveness #### Starting price Starting price: $129.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Support Ticket Management: 4.6 rating - Problem Management: 5.0 rating - Activity Dashboard: 5.0 rating - Alerts/Notifications: 5.0 rating #### Lowest rated features - Alerts/Escalation: 4.5 rating - Access Controls/Permissions: 4.7 rating - Inventory Management: 5.0 rating - Third-Party Integrations: 5.0 rating #### Feature-related review snippet Reviewer: Manoj N. Reviewer details: Education Management, 201-500 employees Published: November 8, 2024 > "The setup was quick, and the interface is friendly, so I can find what I need without any trouble." ### Gallery tab Ease of use: 4.6 out of 5 (449 reviews) #### Related review snippet Reviewer: James H. Reviewer details: Business Supplies and Equipment, 51-200 employees Published: December 9, 2025 > "Atera helped me pull together IT asset data, support tickets, and system activity in one place, which made it easier to prepare internal reports and track progress on compliance tasks." ### Integrations tab Atera connects with 21+ software tools. [See all integrations](https://www.capterra.com/p/144309/Atera/#integrations) #### Most popular integrations - TeamViewer ONE: 5.0 rating - QuickBooks Online: 4.3 rating - Xero: 4.4 rating - Zapier: 4.7 rating - AnyDesk: 4.7 rating - Splashtop: 4.7 rating #### Integrations-related review snippet Reviewer: Shehab K. Reviewer details: Information Technology and Services, 51-200 employees Published: September 23, 2024 > "The impressive RMM/PSA integration is giving me a great visualization and control of the IT environment." --- ## Supremo Remote Desktop Rating: 4.7 out of 5 (447 reviews) Profile: [Supremo Remote Desktop ](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/) Visible tabs: Overview, Features, Gallery ### Overview tab #### What is this product about? Supremo is an easy-to-use, secure, but affordable remote desktop software for Windows, macOS, iOS, Android, and Linux. #### Rating breakdown - Ease of Use: 4.8 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Pros: - Versatile remote assistance capabilities - Affordable remote access solution Cons: - Occasional connection reliability issues #### Starting price Starting price: $199.00 Pricing details: Flat Rate, Per Year Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Access Controls/Permissions: 4.7 rating #### Feature-related review snippet Reviewer: João A. Reviewer details: Information Technology and Services, 1-10 employees Published: November 4, 2022 > "Is easy to use and manage, the interface is great" ### Gallery tab Ease of use: 4.8 out of 5 (447 reviews) #### Related review snippet Reviewer: Ivan C. Reviewer details: Information Technology and Services, 201-500 employees Published: December 7, 2022 > "I met Supremo and I have never stopped using it, for the administration of remote systems it is a complete and safe solution, the product is easy to use in all its functions, the possibility of transferring files and viewing all the connected monitors is very useful , the price is well balanced, I have rarely encountered problems of lack of connectivity and in the face of at least decent internet lines you get more than satisfactory performance" --- ## FixMe.IT Rating: 4.8 out of 5 (389 reviews) Profile: [FixMe.IT](https://www.capterra.com/p/151861/FixMe-IT/) Visible tabs: Overview, Features, Gallery ### Overview tab #### What is this product about? Remote support app designed for connecting to client machines within seconds to securely deliver on-demand or unattended support. #### Rating breakdown - Ease of Use: 4.8 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $39.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Access Controls/Permissions: 4.5 rating - Drag & Drop: 5.0 rating - Chat/Messaging: 4.0 rating - Customizable Reports: 3.0 rating #### Feature-related review snippet Reviewer: Marek T. Reviewer details: Financial Services, 11-50 employees Published: June 2, 2023 > "The software had a clean and intuitive interface, making it easy to navigate and understand its features." ### Gallery tab Ease of use: 4.8 out of 5 (389 reviews) #### Related review snippet Reviewer: Ray D. Reviewer details: Information Technology and Services, 1-10 employees Published: August 6, 2024 > "IT has never failed to deliver seamless and secure remote control access of a Windows computer. " --- ## ServiceNow Rating: 4.5 out of 5 (352 reviews) Profile: [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Deliver services that amaze your users, increase productivity, and achieve new insights by consolidating to the most innovative ITSM. #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Pros: - Extensive feature set for IT - Comprehensive workflow automation platform Cons: - High cost for smaller organizations - Occasional sluggish performance issues #### Starting price Starting price: $100.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Incident Management: 4.6 rating - Service Level Agreement (SLA) Management: 4.5 rating - Support Ticket Management: 4.4 rating - Change Management: 4.6 rating #### Lowest rated features - Alerts/Notifications: 4.3 rating - Problem Management: 4.3 rating - Asset Tracking: 4.3 rating - Service Catalog: 4.5 rating #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Information Technology and Services, 10,001+ employees Published: May 29, 2025 > "Provides a simple interface that is consistent across all modules and allows end users to have a sikilar experience for all functions." ### Gallery tab Ease of use: 4.2 out of 5 (352 reviews) #### Related review snippet Reviewer: Liz D. Reviewer details: Telecommunications, 11-50 employees Published: July 22, 2026 > "it offers a structured way to manage tickets, automate processes, and improve response times, which is essential in network operations." ### Integrations tab ServiceNow connects with 86+ software tools. [See all integrations](https://www.capterra.com/p/254088/ServiceNow/#integrations) #### Most popular integrations - Slack: 4.1 rating - Microsoft 365: 4.2 rating - GitHub: 4.8 rating - Zapier: 4.7 rating - Bitbucket: 4.6 rating - Salesforce Marketing Cloud: 4.2 rating #### Integrations-related review snippet Reviewer: Ahmed K. Reviewer details: Health, Wellness and Fitness, 51-200 employees Published: March 13, 2025 > "It serves as a highly integrated platform that connects all these functions, making it easier to track progress, resolve issues, and ensure seamless communication across teams." --- ## IT Glue Rating: 4.6 out of 5 (341 reviews) Profile: [IT Glue](https://www.capterra.com/p/170401/ITGlue/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? IT Glue is an award-winning documentation platform, helping IT providers dramatically reduce wasted time looking for information. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.4 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Pros: - Centralized secure credential management - Flexible and connected asset tracking Cons: - Inconsistent and limited search experience #### Starting price Starting price: $29.00 Pricing details: Per User, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Access Controls/Permissions: 4.6 rating - Knowledge Base Management: 4.6 rating - Asset Tracking: 5.0 rating - Audit Trail: 4.7 rating #### Lowest rated features - Inventory Management: 1.0 rating - Support Ticket Management: 3.7 rating - Third-Party Integrations: 4.5 rating - Configuration Management: 5.0 rating #### Feature-related review snippet Reviewer: Alex L. Reviewer details: Computer & Network Security, 11-50 employees Published: March 7, 2023 > "Additionally, ITGLUE is customizable, allowing users to configure the platform to meet their specific needs." ### Gallery tab Ease of use: 4.6 out of 5 (341 reviews) #### Related review snippet Reviewer: Thanya G. Reviewer details: Information Technology and Services, 11-50 employees Published: May 27, 2026 > "I can create documents that includes all organizations/companies' infrastructure, create and modify flexible assets however I want, and can even create alerts" ### Integrations tab IT Glue connects with 54+ software tools. [See all integrations](https://www.capterra.com/p/170401/ITGlue/#integrations) #### Most popular integrations - GitHub: 4.8 rating - Lucidchart: 4.5 rating - Jamf Pro: 4.7 rating - Atera: 4.5 rating - NinjaOne: 4.7 rating - ConnectWise PSA: 4.5 rating #### Integrations-related review snippet Reviewer: Craig A. Reviewer details: Information Technology and Services, 51-200 employees Published: September 18, 2025 > "Ease of use mainly, and the ability to integrate with the other products in the Kaseya suite e.g. DRMM, AutoTask etc." --- ## Pipefy Rating: 4.6 out of 5 (323 reviews) Profile: [Pipefy](https://www.capterra.com/p/144848/Pipefy/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Pipefy is a no-code automation platform that saves IT resources and improves visibility and control over workflows. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $33.00 Pricing details: Per User, Per Month Free trial: No Free demo: No ### Features tab #### Most popular features - Support Ticket Management: Available - Service Level Agreement (SLA) Management: Not available - Alerts/Notifications: Available - Asset Tracking: Not available - Access Controls/Permissions: Available - Configuration Management: Not available - Help Desk Management: Not available - Self Service Portal: Available - Inventory Management: Not available - Service Catalog: Not available - Workflow Management: Available - Customizable Fields: Not available ### Gallery tab Ease of use: 4.5 out of 5 (323 reviews) #### Related review snippet Reviewer: Sheniga K. Reviewer details: Education Management, 11-50 employees Published: June 11, 2026 > "Pipefy provides a structured and process‑driven approach to managing workflows, making it particularly useful for standardising repetitive business processes." ### Integrations tab Pipefy connects with 142+ software tools. [See all integrations](https://www.capterra.com/p/144848/Pipefy/#integrations) #### Most popular integrations - Slack: 4.7 rating - Salesforce Sales Cloud: 4.0 rating - Mailchimp: 4.5 rating - GitHub: 4.8 rating - Google Calendar: 4.8 rating - Zendesk Suite: 4.4 rating #### Integrations-related review snippet Reviewer: Amir N. Reviewer details: Utilities, 11-50 employees Published: June 3, 2022 > "Their integration with Workato is seamless." --- ## Pulseway Rating: 4.7 out of 5 (310 reviews) Profile: [Pulseway](https://www.capterra.com/p/141792/Pulseway/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Pulseway is an all-in-one ITSM Software with robust features, powerful automation, and endless integrations. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Pros: - Extensive evolving feature set - Robust and flexible security management Cons: - Occasional bugs and inconsistencies #### Starting price Starting price: $67.00 Pricing details: Usage Based, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Alerts/Notifications: 4.5 rating - Configuration Management: 5.0 rating - Task Management: 5.0 rating #### Feature-related review snippet Reviewer: ernesto P. Reviewer details: Retail, 51-200 employees Published: September 11, 2024 > "What I liked most about Pulseway was its intuitive and user-friendly interface." ### Gallery tab Ease of use: 4.7 out of 5 (310 reviews) #### Related review snippet Reviewer: Christopher R. Reviewer details: Information Technology and Services, 1-10 employees Published: September 25, 2024 > "Pulseway seamlessly integrates their RMM and PSA solutions, allowing me to better track and invoice my time without any additional overhead. " ### Integrations tab Pulseway connects with 10+ software tools. [See all integrations](https://www.capterra.com/p/141792/Pulseway/#integrations) #### Most popular integrations - Slack: 4.5 rating - Zendesk Suite: 4.4 rating - Xero: 4.4 rating - IT Glue: 5.0 rating - ConnectWise PSA: 4.1 rating - Bitdefender GravityZone: 5.0 rating #### Integrations-related review snippet Reviewer: Benjamin R. Reviewer details: Events Services, 1-10 employees Published: September 10, 2024 > "The integration of BitDefender has been a great help too." --- ## NinjaOne Rating: 4.7 out of 5 (294 reviews) Profile: [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? NinjaOne is the leading unified IT operations platform, providing a seamless and single-pane solution. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Pricing details: Other Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Incident Management: 5.0 rating - Workflow Management: 5.0 rating #### Feature-related review snippet Reviewer: Tyler B. Reviewer details: Information Technology and Services, 11-50 employees Published: March 6, 2026 > "The customization that can be done through NinjaOne is endless!" ### Gallery tab Ease of use: 4.7 out of 5 (294 reviews) #### Related review snippet Reviewer: Josh D. Reviewer details: Information Technology and Services, 11-50 employees Published: July 8, 2026 > "The strong remote access tools, automation capabilities, alerting and responsive support make it a reliable solution for day-to-day IT operations. While some advanced features could be improved, it's one of the better RMM products I've worked with and is a platform I would happily continue using." ### Integrations tab NinjaOne connects with 36+ software tools. [See all integrations](https://www.capterra.com/p/184229/NinjaOne/#integrations) #### Most popular integrations - IT Glue: 3.8 rating - ConnectWise PSA: 4.1 rating - MSP360 Backup: 4.6 rating - OpenText Core Endpoint Protection​: 4.5 rating - Accelo: 4.5 rating - Autotask PSA: 4.2 rating #### Integrations-related review snippet Reviewer: Christopher Ryan N. Reviewer details: Information Technology and Services, 1-10 employees Published: May 10, 2021 > "we were using Acello and Solarwinds - and the integration was very easy to setup." --- ## ConnectWise PSA Rating: 4.1 out of 5 (278 reviews) Profile: [ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? ConnectWise Manage helps you organize your business around one centralized system, so your organization can easily connect. #### Rating breakdown - Ease of Use: 3.7 out of 5 - Customer Service: 3.7 out of 5 - Features: 4.1 out of 5 - Value for Money: 3.7 out of 5 #### Pros and cons based on reviews Pros: - Extensive integration ecosystem - Comprehensive project and ticket system Cons: - Frequent performance slowdowns #### Starting price Starting price: Not available Pricing details: Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Support Ticket Management: 3.8 rating - Alerts/Notifications: 4.5 rating - Activity Dashboard: 5.0 rating - Task Management: 5.0 rating #### Lowest rated features - Alerts/Escalation: 1.5 rating - Access Controls/Permissions: 3.0 rating ### Gallery tab Ease of use: 3.7 out of 5 (278 reviews) #### Related review snippet Reviewer: Josh D. Reviewer details: Information Technology and Services, 11-50 employees Published: July 21, 2026 > "The ticketing and ticket management features are particularly strong, allowing us to efficiently manage workloads, track customer issues, and maintain visibility across the service desk." ### Integrations tab ConnectWise PSA connects with 60+ software tools. [See all integrations](https://www.capterra.com/p/107931/ConnectWise-Manage/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.4 rating - Jira: 4.4 rating - Google Calendar: 4.8 rating - Xero: 4.4 rating - Zapier: 4.7 rating - ScreenConnect: 4.6 rating #### Integrations-related review snippet Reviewer: Eileen W. Reviewer details: Professional Training & Coaching, 11-50 employees Published: March 27, 2026 > "It has many integrations across many softwares and highly customizable." --- Page 1 of 6 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (232) Products: Sort By: Featured Partners * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews Access Controls/Permissions Activity Tracking AI Copilot Alerts/Escalation Alerts/Notifications Asset Tracking Availability Management Capacity Management Configuration Management Contract/License Management Customizable Fields Generative AI Help Desk Management Inventory Management Knowledge Base Management Multi-Channel Communication Project Management Release Management Reporting & Statistics Self Service Portal Service Catalog Service Level Agreement (SLA) Management Support Ticket Management Surveys & Feedback Workflow Management Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Help Desk Software](https://www.capterra.com/help-desk-software/)[Issue Tracking Software](https://www.capterra.com/issue-tracking-software/)[IT Service Software](https://www.capterra.com/it-service-software/)[Portal Software](https://www.capterra.com/portal-software/)[Service Desk Software](https://www.capterra.com/service-desk-software/)[IT Documentation Software](https://www.capterra.com/it-documentation-software/)[Logbook Software](https://www.capterra.com/logbook-software/)[IT Ticketing Systems Software](https://www.capterra.com/it-ticketing-systems-software/)[Knowledge Management Software](https://www.capterra.com/knowledge-management-software/) I'm looking for ITSM Software that is: [Free](https://www.capterra.com/itsm-software/s/free/)[For Small Businesses](https://www.capterra.com/itsm-software/s/small-businesses/) Table of Contents - [The benefits of ITSM software](#the-benefits-of-itsm-software) - [Typical features of ITSM tools](#typical-features-of-itsm-tools) - [The cost of ITSM tools](#the-cost-of-itsm-tools) - [Considerations when purchasing ITSM tools](#considerations-when-purchasing-itsm-tools) - [Relevant ITSM software trends](#relevant-itsm-software-trends) ## The benefits of ITSM software - **Improved operational efficiency:** One of ITSM software's major functions is the standardization of IT practices, allowing users to establish policies that facilitate a regulated and safe IT environment within their organization. This safeguards organization against both internal and external data threats and increases productivity via optimal digital resource utilization. - **Improved customer service:** Effective ITSM software utilization reduces customer response time by helping support teams follow best practices while helping clients. Managers can use such ITSM tools to track their customer issues and identify the best available resources to resolve them. - **Reduce downtime through incident prevention:** Predictive analytics modules within ITSM software help IT teams identify possible issues before they occur. Real-time monitoring of networks and hardware components, as well as vulnerability analysis, helps organizations take the necessary options to avoid or minimize any damage. Organizations can take help from ITSM solutions to plan out and prepare for major issue prevention efforts, which reduces downtime overall. * * * ## Typical features of ITSM tools - **Change management:** Track, monitor, and manage all IT service changes/transitions. - **Incident management:** Help support teams identify, resolve, and restore unplanned service disruptions. - **Problem management:** Identify and solve the underlying cause of incidents, and prevent future incidents from occurring. - **Configuration management:** Monitor and maintain configurations of IT components (e.g., servers, routers, switcher configuration information, software) and ensure all devices are running with the same version and configuration settings. - **Self-service portal**: A platform through which end users can reach out to IT administrators and submit tickets, track their complaint status, and more. - **Contract/License management:** Track and monitor contracts/licenses assigned to product or service offerings to stay compliant. * * * ## The cost of ITSM tools Most products in the market are priced on a "per agent, per month" basis, and can be divided into three pricing tiers based on their **starting price:** **Price ranges\*:** - $3 - $7 - $7 - $43 - $43+ _\*The pricing included in this list is for the entry-level/lowest priced offering found on vendor websites on September 13, 2018. These ranges correspond to the 25th, 75th, and 100th percentiles of pricing information gathered from vendor websites of sample products._ The above list summarizes pricing for the base plans of most ITSM software products. Higher-priced premium products may include additional features such as project management, asset tracking, and reporting. * * * ## Considerations when purchasing ITSM tools - **Integration with existing systems:** ITSM software has to monitor all software solutions, networks, and equipment within an organization, requiring the software to pull data from all interconnected applications in real time. This is generally achieved via its capability to integrate with other business applications, which allows ITSM software to monitor the health of all systems. Before making a purchase, software buyers should review ITSM systems' ability to integrate with their existing applications and infrastructure to ensure the software can access the required data. - **Total cost of ownership:** The market is saturated with hundreds of ITSM tools, and direct comparison is difficult due to both the number of available solutions and the ways in which they differ. After building a shortlist of software that meets their specific needs, software buyers should carefully evaluate pricing models and ensure that there are no hidden costs, and/or that the final price includes any additional deployment, module, capability, data storage, processing, and integration costs. * * * ## Relevant ITSM software trends - **Chatbots will transform service management:** Chatbots can swiftly respond to customer queries without human intervention. According to [our research](https://www.capterra.com/resources/top-5-small-business-tech-trends/), small businesses can achieve significant operational and cost advantages by implementing conversational chatbots. Over the next few years, chatbots will begin providing basic support via ITSM solutions to customers and employees while leveraging advanced tools such as smart search, smart emails, and smart ticketing. - **Predictive customer service:** Machine learning and artificial intelligence (AI) will offer innovative applications in the service management field in the coming years. Major advancements in virtual personal assistants, recommendation engines, and physical devices such as drones and robots will drive adoption. According to [our research](https://www.capterra.com/resources/top-5-small-business-tech-trends/), more than half of small businesses will adopt AI technologies within the next one to two years. As adoption expands, expect AI applications to support the traditional workforce and increase productivity. * * * **Sources** Products evaluated for the pricing calculation were taken from [Capterra's "Top 20 Most User-Friendly ITSM Software" report](https://www.capterra.com/itsm-software/#user-friendly). The pricing ranges exclude freemium versions of the products. The highlighted features were identified based on their relevance and the percentage of products in [Capterra's ITSM solutions directory](https://www.capterra.com/itsm-software/) that offer them. The following sources were used for this document: 1\. [Top 5 Tech Trends for Small Business, Capterra](https://www.capterra.com/resources/top-5-small-business-tech-trends/) (Date accessed: September 14, 2018)