| 07/28/2009 |
Digital Solutions / Inmate Telephone, Inc. Adds New Product Specialist
Former corrections industry information systems manager brings additional field experience to DSI / ITI.
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| 07/15/2009 |
Plum Voice Unveils New Tool to Create and Deploy Surveys Over Internet and Phone
Technology Allows Users to Design, Deliver and Analyze Survey Data Instantly New York, NY (PRWEB) July 15, 2009 -- Plum Voice, the leading single-source provider of automated telephony solutions, today announced the availability of Plum Survey, the first tool that allows users to create one survey and deploy it over both the Internet and the telephone.
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| 06/04/2009 |
Evolv On-Demand Selects Voxeo To Help Transform Call Center Recruiting Landscape
Evolv Joins Tens of Thousands of Voxeo Customers Realizing Cost Savings With Flexible, Automated Voice Applications Orlando, FL and Daly City, CA (PRWEB) June 4, 2009 -- Voxeo Corporation, a leading provider of premise and hosted Unified Communications and Self-Service platforms, today announced that Evolv On-Demand, a leader in human capital recruiting and hiring for call centers, is using Voxeo's hosted Interactive Voice Response (IVR) platform in its cost-saving, next-generation hiring solutions for the call and contact center industry.
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| 05/13/2009 |
NCH Software Adds Web Console Management for Their IVR Software
NCH Software released the latest version of their IVR software, IVM, which now includes a web management console designed to add a layer of simplicity to complex IVR systems.
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| 04/23/2009 |
TradeHarbor® and Voxeo Announce Voice Authentication Partnership
TradeHarbor's Voice Signature ServiceSM Now Available on Voxeo Platform Orlando, FL and St.
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| 04/13/2009 |
Time and Attendance Leader Provides Hosted IVR Solution
Legiant announced the success of their hosted interactive voice response technology.
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| 02/11/2009 |
Voice Recognition Firm Releases White Paper Addressing IVR Software and ROI for Call Centers During Economic Downturn
The voice recognition consulting company Crimsonet Technologies has released an IVR white paper addressing how voice recognition software systems can help companies maintain profitability through the economic downturn.The white paper recommends detailed ROI analysis on IVR software systems to diminish risk and increase call center productivity.
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| 12/05/2008 |
Call Center Software: Moneris Solutions Selects inContact by UCN
Moneris Solutions Selects inContact by UCN inContact® Hiring Chosen to Improve Staffing and Reduce Agent Attrition Salt Lake City (PRWEB) December 5, 2008 -- UCN, Inc.
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| 11/14/2008 |
PSS Exceeds Uptime Goals, Extends Life of Legacy IVR System for Major Service Provider
Continued Solid Performance from 12-year-old Nortel IVR Systems Helps Customer Stretch Budget in Tough Economy Dublin, CA (PRWEB) November 14, 2008 -- In a tough economy many enterprises prefer to delay major equipment purchases and extend the life of the call center infrastructure they already have in place.
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| 11/04/2008 |
Global Connect Selects Payment Vision to Offer Payment Gateway Services to Customers of Its Voice Messaging System
Global Connect, one of the leading providers of voice messaging and notification services, announced today that its customers will have access to the gateway services of Payment Vision, the popular payment gateway powered by Autoscribe Corp.
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| 10/31/2008 |
Leading Automotive Insurance Software Provider Selects inContact by UCN Annual Agreement for Two Contact Center Locations and More Than 250 Seats
Leading Automotive Insurance Software Provider Selects inContact by UCN Annual Agreement for Two Contact Center Locations and More Than 250 Seats Salt Lake City (PRWEB) October 31, 2008 -- UCN, Inc.
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| 10/22/2008 |
UCN Reports 33% Growth for Its inContact User Conference
Growth Attributed to Increased Customer Success with inContact® Call Center Software Salt Lake City, UT (PRWEB) October 22, 2008 -- UCN, Inc.
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| 10/17/2008 |
Industry-Leading UCN Changes Name Effective January 1, 2009, UCN, Inc. Becomes inContact, Inc.
Industry-Leading UCN Changes Name Effective January 1, 2009, UCN, Inc.
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| 10/15/2008 |
Cooking.com Selects inContact from UCNTop Online Housewares Retailer Upgrades to UCN's On-Demand Contact Center Solution
Cooking.com Selects inContact from UCNTop Online Housewares Retailer Upgrades to UCN's On-Demand Contact Center Solution.
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| 10/08/2008 |
Call Center Software - UCN inContact Signs Agreement with RightScale
UCN inContact Signs Agreement with RightScale. UCN Inc.
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| 08/20/2008 |
Voxeo Announces Global Expansion and Record Growth
Acquisition Launches Presence in Asia; Customer Growth in Europe and U.S.
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| 07/28/2008 |
Parature Webinar Explores Integrated Phone Support Channel for Improved Productivity
Establish a Direct Connection between Parature Customer Service Software and Angel.com's Interactive Voice Response (IVR) Software Vienna, VA (PRWEB) July 28, 2008 -- Parature, the global leader in http://www.parature.com/customer-service-software.aspx [on-demand customer service software]], announced today that it will sponsor a free webinar offering customer service and support professionals insight into the advantages of http://www.parature.com/integration.aspx [integrating their Parature Customer Service™ software] with Angel.com's Interactive Voice Response (IVR) software.
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| 07/21/2008 |
Dial Connection selects Payment VisionA? to offer electronic payment gateway services to customers of its call center software, Dial Connection Prospecting and Telemarketing System (DPTS)
Dial Connection, one of the leading providers of call center productivity solutions for the banking, collections, and mortgage industry announced today that customers of its DPTS Enterprise Edition will have access to the gateway services of Payment Vision®, the popular payment gateway powered by Autoscribe Corp.
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| 07/02/2008 |
Angel.com Streamlines the Lead Management Process with ProspectConnect Powered by TARGUSinfo
Automated Lead Capture Through IVR Allows for Immediate Follow-up of "Near-Miss" Phone Prospects and More Personalized Caller Interactions.
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