Virtual Call Center
by Five9
Five9 is a market leader in hosted call center solutions serving customers of all sizes, from business startups to multinational enterprises, in industries as diverse as customer support, telemarketing, financial services and outsourcing. Five9 pioneered the concept of the on-demand, software-as-a-service, VoIP-based virtual call center - world-class features with all the benefits of a hosted solution: including fast setup, on-demand capacity, no capital outlay and low operating costs.
- Advanced Audio Playback
- Analog Line Support
- Auto-Dialer
- Automated Call Center
- Automatic Call Distribution
- Automatic Message Retrieval
- Call Log Database
- Call Path Diagrams
- Call Recording
- Campaign Management
- Computer Telephony Integration
- Conditional Looping & Branching
- Custom User Interface
- Customizable Fields
- Customizable Functionality
- Customizable Reporting
- Customized Call Routing
- Data Import/Export
- Database Access
- Dial in Computer Control
- Digital Line Support
- Fault Management
- Legacy System Integration
- Line Transfer
- Line Transfer to an Outside Party
- Mobile Access
- Multi-Currency
- Multi-Language
- Multi-Line Support
- Multiple IVR Scripts
- Phone Key Input
- Play Music on Hold
- Reporting
- Software Development Kit
- Supports Caller ID
- Voice Customization
- Voice Mail
Available on the following platforms: Windows, Web Based
Support available: 24/7, Online/Self Service
About Five9
Year Founded: 2001
Location: California - United States
Number of Customers: thousands
Industries Served: Financial Services, Outsourcing, High Tech and other
Annual Revenue: $10-50 Million
