Hosted Call Center
by Telax
Need call center technology? Don't waste money on expensive hardware and hiring tech staff to manage it. Use your existing phones and choose a partner that provides support at no additional cost. Perfect for teams of 3 to 100 agents. Telax Hosted Call Center provides you everything, including support, for one low monthly fee. Features include: IVR, ACD, skill-based routing, remote agents, CTI, 100% recording, advanced reporting and more! Click for a free demo!
- Account Payment System
- Advanced Audio Playback
- Analog Line Support
- Auto-Dialer
- Automated Call Center
- Automated Survey (Inbound/Outbound)
- Automatic Call Distribution
- Automatic Message Retrieval
- Call Log Database
- Call Path Diagrams
- Call Recording
- Call Simulator
- Computer Telephony Integration
- Custom User Interface
- Customizable Fields
- Customizable Functionality
- Customizable Reporting
- Customized Call Routing
- Data Import/Export
- Database Access
- Digital Line Support
- Employee Directory Access
- Fault Management
- Legacy System Integration
- Line Transfer
- Line Transfer to an Outside Party
- Mobile Access
- Multi-Language
- Multi-Line Support
- Multiple IVR Scripts
- Order Taking
- Phone Key Input
- Play Music on Hold
- Reporting
- Supports Caller ID
- Supports TDD / TTY
- Text to Speech
- Voice Customization
- Voice Mail
- XML Data Pull
Available on the following platforms: Windows
Support available: 24/7
About Telax
Year Founded: 1999
Location: Ontario - Canada
Number of Customers: 150
Industries Served: Financial, Government, HealthCare, BPO, Telecom, Retail, Travel & Hospitality, Manufacturing, more
FREE QUOTE / DEMO
Request more information from Telax.