Global Interactive
by ICT Group
ICT Group offers a wide range of hosted interactive voice response and speech recognition solutions. We provide a multichannel communications solution that includes voice, SMS/text, email, chat, fax and knowledgebase. We can help you increase customer satisfaction and decrease agent costs through our advanced technology platform. Easy-to-use features include a web interface that provides greater control of your applications, programs and campaigns. Contact us about our hosted services today!
- Account Payment System
- Advanced Audio Playback
- Analog Line Support
- Auto-Dialer
- Automated Call Center
- Automated Survey (Inbound/Outbound)
- Automatic Call Distribution
- Automatic Message Retrieval
- Call Log Database
- Call Path Diagrams
- Call Recording
- Campaign Management
- Computer Telephony Integration
- Conditional Looping & Branching
- Custom User Interface
- Customizable Fields
- Customizable Functionality
- Customizable Reporting
- Customized Call Routing
- Data Import/Export
- Database Access
- Dial in Computer Control
- Digital Line Support
- Employee Directory Access
- Fault Management
- Legacy System Integration
- Line Transfer
- Line Transfer to an Outside Party
- Mobile Access
- Multi-Currency
- Multi-Language
- Multi-Line Support
- Multiple IVR Scripts
- Order Taking
- Phone Key Input
- Play Music on Hold
- Reporting
- Supports Caller ID
- Supports TDD / TTY
- Text to Speech
- Voice Customization
- XML Data Pull
Available on the following platforms: Web Based
Support available: 24/7, Regular Business Hours, Online/Self Service
About ICT Group
Year Founded: 1983
Location: Pennsylvania - United States
Number of Customers: 100
Industries Served: Financial, Healthcare, Gov't, Retail, Technology
Stock Symbol: ICTG
Annual Revenue: $250-500 Million
