IVR and Call Center Solutions
by Angel.com
Provides industry-leading IVR (Interactive Voice Response) and call center solutions that empower world-class customer service.
- Automated Call Center
- Automated Survey (Inbound/Outbound)
- Automatic Call Distribution
- Call Log Database
- Call Recording
- Campaign Management
- Computer Telephony Integration
- Conditional Looping & Branching
- Customizable Functionality
- Customizable Reporting
- Customized Call Routing
- Data Import/Export
- Database Access
- Dial in Computer Control
- Employee Directory Access
- Legacy System Integration
- Line Transfer
- Line Transfer to an Outside Party
- Mobile Access
- Multi-Line Support
- Multiple IVR Scripts
- Order Taking
- Play Music on Hold
- Reporting
- Supports Caller ID
- Supports TDD / TTY
- Text to Speech
- Voice Customization
- Voice Mail
Available on the following platforms: Web Based
Support available: 24/7