IVM Interactive Voice Response
by NCH Software
IVM is a telephone interactive voice response (IVR) program for Windows and Linux. This software lets you create an effective info-line, audiotext, or automated phone response system solution for your business. Callers navigate menus and prompts by pressing numbers on their telephone. Menu commands can record and replay messages, transfer calls and perform a number of other functions.
- Advanced Audio Playback
- Analog Line Support
- Auto-Dialer
- Automated Call Center
- Automated Survey (Inbound/Outbound)
- Automatic Call Distribution
- Automatic Message Retrieval
- Call Log Database
- Call Path Diagrams
- Call Recording
- Call Simulator
- Computer Telephony Integration
- Customized Call Routing
- Database Access
- Line Transfer
- Line Transfer to an Outside Party
- Multi-Line Support
- Multiple IVR Scripts
- Order Taking
- Phone Key Input
- Reporting
- Software Development Kit
- Supports Caller ID
- Text to Speech
- Voice Mail
Available on the following platforms: Windows
Support available: Regular Business Hours, Online/Self Service
About NCH Software
Year Founded: 1993
Location: Colorado - United States
Industries Served: Business, Telephony, Audio, Video
