User Reviews

( 6 customer reviews )

Pros

Swim allows detailed data collection of customers which makes it easy to segment and profile target markets. We implemented Marketing Strategies that worked, no more "shots in the dark" which immediately created faster stock turn.
Every Jeweller should have Swim, we considered the system for our next business because of its ease of use and the fantastic support from the Swim Team.

Cons

As complete computer novices it took us a bit to get used to. We used it as Point of Sale and in busy times staff would make wrong entries which seemed difficult to un -do, however, help was only a phone call away and we were always guided how to overcome such "operator" errors immediately.

Overall

The system every Jeweller should have. A true Marketing Tool with many new features now, including some templates for Direct Mail Campaigns. Jewellers need to understand their Markets, this system puts them on the way. Absolutely affordable, in fact, so affordable and full of great features that we considered taking it into the Office Supplies Industry.

Pros

The features that I most like about Swim are:

- Swim is a very intuitive program, making it easy for the sale representatives to use at the point of sale.
- Having used the RED system for quite some time before Swim, we did not realise how easy assembling manufacturing goods could be! Swim allows us to keep maximum amount of information on each stock piece and it's components, that can easily be adjusted.
- The use of 'quantity' goods has been helpful given our large range of Pandora beads.
- Despite teething problems, stocktake is a much more simpler process with Swim.

Cons

There are always going to be small problems with a new software system, but luckily the team at Swim are always working to correct them.

We found there were a few errors when stock information was originally transferred from RED and as stated, a few problems with the initial stockake. However, we informed the team at Swim of our problems and they always sought to work it through with us.

Overall

Overall, I would recommend Swim to any jewellers who are looking for a new computer system. We investigated all the systems available in Australia but none were as easy to use and with a great support system as Swim.

Pros

Major advantage for us is record keeping - of sales and stock - but also for label printing, sales and financial reports. It has added a level of professionalism to our approach. It is particularly useful to be able to press a couple of keys and find out what is the cost and retail value of my stock at any one time. The software is relatively easy to use and the support is personal right up to the Managing Director.

Cons

Remote access away from the shop, while available, is sometimes slow to the point of not being accessible, though this may have more to do with the quality of broadband in Australia and locally.

Overall

Highly recommended for the user-friendly nature of the product, the fact that it is updated regularly to take account of new technology and approaches and the friendly interface with staff and management.

Pros

Very easy to for a beginner or a new staff member to learn and pick up straight away as far as sales go. Swim support is fantastic - if it's not already on their website as a tutorial the people on the phone are very helpful and extremely thorough.

Cons

The job tracking section could be a little bit quicker and easier to use but this is only minor considering the many other benefits you will gain.

Overall

I highly recommend Swim it is a very useful investment.

Pros

Swim has enhanced our business both through the marketing and stock reports which has considerable improved our profit.

Cons

Any issue we have ever had have been professionally handled by the support team and through the regular updates

Overall

Swim has profoundly changed the way we buy and sell our stock, the way we control our workshop and repairs, right throught to our monthly promotions through direct mail. It has also kept up with the changing technology that also assists our business for example SMS repairs and the new camera for repairs. They are innoavtive and totally supportive and Swim has really truley increased our profit.

Pros

had great help in changeover from another system; loved thefeatures offererd; received patient advice and support, before and after implementation; enjoy the closeness with all levels of the company; great to have the ability to provide input for updates; always looking to improve

Cons

early trouble with swim box, deemed a faulty item, replaced without fuss. no other cons!

Overall

a)if you have an old system, particularly DOS based, get out of it, and get into this!
> don't look at what it costs, think of what it will save you.
> easy to use POS features; great support if needed; forward thinking team