Who Uses This Software?

Gingr is perfect for most doggy daycares and pet boarding facilities, including fantastic options for grooming, training, and retail.


Average Ratings

31 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

Vendor Details

  • Gingr
  • gingrapp.com
  • Founded 2014
  • United States

About This Software

Gingr is the leading-edge cloud software for pet daycare, boarding, grooming, training, retail, and more. Gingr saves you time, allowing your employees and customers to perform necessary functions with minimal clicking, and makes you more money through its powerful customer-engagement tools. Gingr is incredibly intuitive and user-friendly and requires very little training for most users. Gingr earns the highest marks in data security and it's fully functional on mobile devices.


Features Checklist

  • Appointment Management
  • Calendar Management
  • Customer Accounts
  • Email Confirmation
  • Pet Birthday Tracking
  • Pet Grooming
  • Photo Management
  • Veterinarian List Maintenance

Product Reviews

Very Good So Far

5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: We are just in the beginning stages of using the Gingr software, but in our limited time with the software we are extremely happy with customer support, ease of use, and the flexibility of the program. Initially we thought we would be disappointed because of the limited phone support, however the live chat text support is phenomenal. The tech's are very savy about their product and have helped us figure out almost every issue we have encountered.

Pros: Ability to perform functions with limited clicks.

Cons: Small font size on reports

Recommendations to other buyers: Best I have seen so far.

WOW! This software is LIGHT Years ahead of the others!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: 5 BARKS for this company! Our experience from Day 1 has been PAWeSOME. I was tentative because we have experienced BAD software experience in past 2 years from 2 different companies (and our clients were a bit tired of us for what seemed like constantly implementing changes). The system is easy to use and their client services are superior to any. The db migration was smooth and we have constant access to assistance daily. Our clients are becoming used to this FINAL change and do like the features that they have been asking for! The company is always listening and very helpful with every step of the way. We have only used this system for 2 months and we are still in awe of the polar differences in the previous 2 s/w attempts! What a team! If you have a lodge, daycare or grooming and don't want to have a server, want complete mobile, tablet and computer access from anywhere, open multiple screens with no loss of speed, etc...we could go on and on..but we will run out of allotted characters. We are so thrilled with this software for our business - we just want to shout it from the mountain tops!

Pros: Ease of use, EXCELLENT client services and response.

Cons: ZERO

Recommendations to other buyers: This software, and company, has this business in the bag! They are very attentive to client requests, offer client forums to interact, a users Fbook group to exchange ideas, a Feature Request that all can vote on for next in line new features, new features released continuously, great speed and ease of use. PAWS DOWN- the BEST Kennel Software- believe me - we know - we have given bad reviews to 2 others that we used that are light years behind these folks!

Great software and an outstanding company

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: After 8 years of a traditional software program, switching to Gingr was one of the best decisions I made last year for my business. From asking new clients, the registration process through Gingr via our website is very user friendly; and the fact that clients can make, change or cancel reservations without calling is a tremendous plus for both the clients and our staff. Internally, the software is very intuitive, easy to learn and use effectively regarding all client and pet information. I am constantly impressed with how the company has continued to improve Gingr and provide additional elements to help the small business owner be more successful.

Great product, awesome customer service

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We chose this product for our NYC training facility (we do board & train programs and board dogs that we previously trained). A really great product that was much needed in our industry. Over the past 5 years, I would occasionally look at various solutions out there and none of them matched our needs in a way that also presented a professional web-based front-end to the client; Gingr changed all of that.

They are a relatively new company which does carry some risk, but their customer service has been top notch. Very responsive and their live chat feature has answered most of my questions within minutes.

Clients are also communicating that they have easy/positive experience with the system, and our team is loving how much it is cutting down on admin work (kennel cards, vaccination records, deposits, invoicing, paperwork, etc).

These folks really have their finger on this industry. While I use another program to manage my consults and lessons, Gingr has knocked it out of the park for our boarding needs.

Highly recommend. You won't be disappointed.

Glad we made the switch

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Looked for a long time at lots of other solutions and was usually put off by user interface. Glad we waited for Gingr to arrive! very easy to get up and running, and great, responsive Support. Navigation around the site is super simple requiring just a few clicks to achieve tasks. Some funky issues with operating two locations that share services, but everything has had an easy workaround while issues got fixed. Highly recommend.

Changing the face of our industry

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I LOVE Gingr! The developers have years of experience in the pet boarding and daycare industry, and have built a top notch program. The Gingr customer portal and ease of booking has grown our business AND reduced phone calls and receptionist payroll tremendously. The Gingr marketing features allow us to reach the client about upcoming events, stirring excitement and creating a buzz that's contagious! Most importantly, the Gingr pricing rules have taken our once-complicated billing and made it so easy that anyone can do it! No more calculator and pencil and no more billing errors! Now-a potential employee doesn't have to be a math genius to work at our front desk! THANKS, Gingr!!

Easiest Software to use - World class customer service!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have operated a dog kennel for the past 7 years and went from keeping records by pencil and paper to looking for an online solution. We were shocked at how antiquated most boarding software was and very few cloud based services. We looked at 2 other services, one had horrible customer service and the other had an incredible clunky interface. Then we met the Gingr team at a conference and they have lived up to every word they told us that day. Their customer service is incredible and timely. They help you solve any issues you may struggling with and they do it with a smile. We could not be happier!

A receptionist without the payroll!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I had a customer email me this morning and say how easy it was to make a reservation and it reminded me how thankful I am to have found Gingr! This program has seriously added years onto my life!

I have a very small retreat on my property. I generally have between 7-14 dogs at a time and grew very quickly. I was really struggling to keep up with the phone calls, scheduling and vaccination records while also trying to build the business and work another full-time job. It was overwhelming to say the least.

When I started looking at software programs it was obvious that Gingr was the right choice. This software was created by people with experience running a boarding business and very talented and forward-thinking programmers.

They are constantly asking for feedback and suggestions and improving their product. They even have a Facebook group for all of us to share ideas and suggestions and sometimes make changes immediately! They find a way to help each of their customers, big and small. I cannot say enough about their customer service and how friendly and cool everyone is that works there.

I am so thankful to have found this program and don't know how I managed all of this before!

Gingr has been a great addition to our expanding business!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have had such a great experience with Gingr! We converted all 4 of our locations this past year and are so pleased with the results!! The Gingr team had us well prepared for the data conversion and everything went rather smoothly, especially considering our rather large customer database. And their support team is incredible!!! Anytime I email or live chat (and believe me, I contact them A LOT!!!), I get immediate results and answers. They are always adding new features and improving on their current system. Seriously folks, if you are looking for the future of kennel management software, check them out. So impressed!!!

Loving this software!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We love this new interface that we have with our clients. Running a boarding facility that is connected to a vet clinic provides for some small challenges for us. We have tried other systems for our boarding software, but most lack the forethought of what is needed for pets staying for longer than a day or two. Vet based client software is very medical focused doesn't have the fluffy, customer service related features that we, and our clients, like.
For the most part, Gingr is easy to use, puts things in a logical place and keeps records of what we need to know. Of course, with every piece of software, there may be some glitches or tweaks that could be made to make everyone happy. Gingr has a great support website that allows the support team to be open about future feature requests and has training videos so that you don't have to re-create the wheel. The support team has been there for us 100% in a very timely manner. We love the live chat option for being able to get in touch with them quickly if the need arises.
Gingr allows us to be able to communicate with our clients on a daily basis, letting them know how their pets are doing, allows us to keep information on file from the last stay, and send home pics when they do something great.
I would highly recommend Gignr to anyone looking for new boarding software.

Gingr is the best!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Gingr is hands-down the best and easiest software for kennels, daycares and groomers. It also incorporates a way to reach out to your clients with e-mails, report cards, etc.; making it unnecessary to purchase other software for this purpose. I have had few issues, but when I did report a problem the Gingr team was on it in no time. A great product all the way around!

I have been using Gingr for 6 months and love it.

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've been in the pet care business for 8 yrs and this is the 1st software that offers everything I need and want for my business. We can stay connected with our clients and they can easily log in to see the activity on their account.

Best Kennel Management Software on the market!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have used GINGR since we opened our >100 unit boarding facility in July 2015. The GINGR team worked with us to get get us up and running quickly and they have been extremely responsive to any of our requests. They make us feel like we are a part of their team and they are open to suggested enhancements which they turn around very quickly. We are anxiously waiting for the inclusion of a rewards programs. Having retired from the IT industry, I appreciate the customer service and quick releases. We are very pleased with GINGR and look forward to a long relationship built on mutual benefit.

great product and great customer service

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We really love Gingr. They have responsive customer service and have a modern product. Furthermore, they listen to our needs and are rapidly evolving their software to grow with us.

Great job!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We use Gingr for our facility and absolutely love it! Their customer service is out of this world! They always get back to emails promptly and with a solution!
It is very user friendly and easy to catch on to! Also, our customers LOVE the report cards! They are unlike any other because you can send them through email or text!

Glad to have Gingr in the industry!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been in business for 7 years and we are a large daycare and boarding facility. Finding an easy to use software has been a challenge in our industry for a long time, especially for larger facilities. We switched to Gingr at one of our locations and have been very happy with it! Not only is it easy to use, but it offers many great features that will help us communicate more closely with our clients and market our business. The customer service has been outstanding. We are looking forward to transitioning our other locations to the new software in a few weeks!

Amazingly helpful dog industry built software

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Gingr is so easy to use very simple set up and daily running is very intuitive, it has given me back at least 2 hours a week from scheduling and rearranging. It is great that clients can look at their accounts make reservation requests and update their dogs information. This is less work for the staff and makes much more fluid day to day running. One client was so excited she did all her holiday bookings for the following year, over 8 bookings in total, and the best part is all we have to do is click once to accept the reservations. The customer service from the folks at Gingr is fast and efficient they have a series of videos and articles on how to use the system. They have a very quick turn around time on responding to questions, if you can't find the answer on the help site. The best thing for me is the security of knowing we are not missing any appointments, everyone is booked in, our days are running fully and smoothly and the 2-3 hours a week I was spending on "boring" but necessary office work can now be spent hands on with the dogs in the day care, a much happier and better use of my time. After looking at several different softwares offered and reviewed here we decided on Gingr because of the features it offers, standing appointments and the report cards being in the top two. We are very satisfied and the way the software works you can tell that they have had experience in the industry as so many of the features I was looking for we're ready and waiting for us to jump in and get to work.

Gingr has enhanced our company with their great software, and excellent customer service!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Customer service has been incredible! They helped us tremendously while getting our feet wet with the software. They answered questions, and were open to suggestions for improvement. Since they are constantly updating the software and adding new helpful tools, they take our needs into consideration and keep improving. Gingr honestly seems to get better and better each time I log in. This software has made keeping track of all aspects of our company so much easier. From financial reports, to pet feeding and medication schedules, Gingr has it covered. We highly recommend Gingr!

Amazing customer service!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We are new to the Gingr family and have been blown away with the customer service we have received since signing up. We have had a lot of questions and needed tons of support as we go through the set up process and everything has been responded to immediately and with good cheer. We are so excited to be working with the Gingr team to take our business to the next level!

Not only is this software superb in its' coverage, customer service is beyond all expectations!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Three months ago our business owner and professional trainer made the decision to expand into retail, grooming, boarding, day care and pet sitting. One of our first decisions was to purchase a POS and calendaring system. Unfortunately we did not know about Gingr at the time and while the POS worked very well, the calendaring system was awful. After only 4 weeks we made a move to a new system, Gingr. The transition was easy, quick and smooth given the fact that this business was still very young. Set up of Gingr fell squarely on my shoulders, and I can say that due to the dedication, professionalism and integrity of the staff at Gingr, the set up process has been a thoroughly pleasant experience, and exciting to see the various pieces fall into place. While Gingr is an outstanding program, it pales in comparison to it's founders and staff! Their dedication to getting you up and running is like no experience I have ever had ; their turn around time on a question or problem is nothing short of unbelievable; and while helping with all of this, they continue to address users ideas or issues with new features regularly. There might be another "ok" system in this industry, but I am absolutely confident there is not another that can stand up to the program features and benefits of Gingr, and no other customer service team that can play on the same field with these folks! Join Gingr and you gain a whole new team on your side!

Pleasure To Use, Full of Features and Future Proof

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I am co-owner of K9 Loft, a multi-location daycare, boarding, grooming and pet supply business in Los Angeles. I also handle the IT for K9 Loft. When it comes to POS software for this industry, I've tried it all and this is my takeaway:

If you want to be stuck in the 90's and take your chances with a legacy product, there are dozens of options. But if you want a sleek, full-featured offering with new features and well thought out execution coupled with terrific support, then you will want to try Gingr.

It is hands down the best I've seen. It resides in the cloud and therefore handles multiple locations with ease and provides us with assurance that our data is safe as opposed to spinning on a solitary hard drive at each location. I've had hard drives fail in the past. Even with backups, it is not a fun experience to restore and get back up and running. Gingr takes that potential risk away for good!

Have you been to the Apple store? Do you want to offer your customers that type of experience? Gingr will allow you to do just that - have your staff check customers in and out with a tablet or iPod touch and get them away from behind the registers and engaging with your customers. Or, if you want, use a desktop/laptop. Both options work beautifully.

Other great features include integrated credit card processing, PCI compliant credit card storage and tokenization, emailed receipts, customer signatures on a tablet or iPod touch, no more paper receipts (unless you want that!). If you're a business owner, you know how important these things are and how they can make your day to day operations so much smoother.

For the busy grooming shop that is constantly on the phone calling customers to let them know their pet is ready for pick up, Gingr offers text/email notifications to customers with a simple click. No more missed phone calls or full customer voicemails.

Gingr also does the basics extremely well: grooming commission reports and many more, daycare package tracking, holiday rates, boarding black out dates, reorder reports for inventory, incident reports, feeding/medication logs, vaccination logs, specialized rates for customers, deposit tracking, and so much more.

I realize this is a long review, but I write this because I know what it's like to struggle with the current software offerings and am so happy I found Gingr. Maybe you will read this, try out Gingr, and it will be the beginning of a new start to your business.

Easy to use, time saving!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Having everything located in one place makes it so much faster and easier to check-in/out clients.
Automatically counting the amount of clients and types of bookings per day, allowing owners to book through the Gingr app, allowing owners to view report cards and invoices through the app, allowing staff to access the software though any computer, are just a few of the many reasons why this product is so awesome!
Very impressed and so happy we have finally found the right kennel software for us!!!

I have tried every software on the market and this one is without a doubt the best.

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I am the owner of K9 Loft, a doggy daycare facility with three locations in Los Angeles. We have been in business since 2007 and have always struggled to find a good software to manage our business. K9 Loft offers the following services: Daycare, Grooming, Boarding and Pet Supplies, so it has always been a struggle to find a software which could adequately manage everything. We have tried every software on the market and they have always let us down. Either it was too confusing to use for our employees or it just wasn't robust enough. Every year we would attend all the trade shows hoping to find a new software that could meet all of our needs but we were always disappointed by what we saw on the market.

Finally a few months ago we came across Gingr and decided to give it a try. Given our past experience we were not very hopeful. When I tried out Gingr's software I realized in the first few minutes that this was definitely a superior product. I noticed immediately how user friendly the software was. I was able to navigate it intuitively on my own and figure it out without any instruction. With all of the other software programs I needed several hours of tutoring and still struggled to figure it out. But with Ginger everything just flowed effortlessly.

I can't recommend this software enough. If you have a kennel, grooming shop or retail store you need to try this software. Its hands down the best one on the market.

Alex

Fresh and NEW with AMAZING Customer Service!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Being open for 6 years now, and GINGR being our 3rd program to use and I am so happy that we found them. They are the program that I dreamed of. Although this is our first week of actually using it - we are already in love. The customer service is amazing and the organization of the team astounds me. They are top notch and respond immediately. As a starter program, i can already tell they are going to be the best system out there! With their passion, drive and always 'yes' attitude - this is the one you should trust upon! All our staff are happy - and the time saved - is god send!! Can't wait to post more about the awesomeness of it!

Great software for anyone who has a dog daycare, boarding or grooming facility!! Gingr is a must!!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been in business for the last six years. Six months ago I met the founders Lee and Aaron and two weeks before Thanksgiving (our busiest season), we switched to gingr! Lee and Aaron spent time at our facility training all of my staff and answering millions of questions that week via text, email and phone! Since then, they have continued to improve an already great product and more than anything else, they LISTEN to us!! Our clients love that they can get report cards to see how their pups are doing, they can make reservations, they can even upload vaccines and pictures for us to see!! Thank you gingr for making my business run a little smoother!!

The best by far - highly recommended!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: A definite 5 star review. As a newer and quickly growing daycare/training/overnight care facility, we did a tonne of research on all of the the daycare/boarding management products available and are very happy we chose Gingr to help us manage and grow our business.

Gingr offers pretty much everything any doggy daycare/boarding/auxiliary service facility could ask for. Online booking, new client reservations, package tracking, group classes - so many man hours saved from our old manual system. It's fast, intuitive (read: easy to use once you get the basics) and any question or issue that we've had has either been answered or fixed super quickly or a good work around has been provided. The customer service is top rate - and FAST! The Gingr team is also very open to feedback and hearing what their clients need and want as they continue to develop and improve this already fantastic program.

On the client end, the user interface is well designed and our clients have all raved about the ease of registration and making reservations - even our not so computer savvy folks were easily able to get themselves set up and appreciate being able to make a reservation without the back and forth of phone calls/voicemail etc.

If you are considering making a switch, definitely sign up for a webinar to see what they offer - you wont regret it!

TIME, MONEY HOURS SAVED:

The best reservation system!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have found Gingr to be an awesome program. It has just about every feature that we need and is very user friendly. It was very simple to learn and navigate through all day for all our employees. Also, the customer service with the team who designed the program is awesome. They are always very quick to respond to any issues and questions and work diligently 7 days a week to make sure we are always taken care. They really know what they are doing.

remote monitoring

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Initially I was reluctant to switch over to Gingr from the vast assortment of programs I had cobbled together for use over the past decade, but now that we're several months in, I don't even know that I could put together a comprehensive list of all the programs and apps Gingr has replaced for us. But beyond being a one-stop go-to for dog daycare/boarding businesses, it has also provided us with uses I had not imagined... Photo and video report cards easily generated and emailed/texted; remote monitoring of dog census at my two businesses; accepting payments and making reservations over smart phones while away from the business computer, tracking our "big-spenders" and auto-couponing clients we haven't seen in a while; auto-notifications of soon to be due vaccinations. Plus, the app is constantly being updated with new helpful features generated at least in part by ideas from business owners and employees!

Gingr is perfect for our dog daycare!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We started using gingr for our dog daycare/boarding facility this year. We went from a paper calendar to this software. It is very user friendly, and easy to learn. It looks good, and is straight forward. Our customers love that they can schedule online, and that they can update their dog's information, see report cards, upload pictures, and add their own notes! The online scheduling saves us a great deal of time, instead of a long phone call, making a reservation is literally one click of the mouse! The best thing about gingr is the customer service! Aaron and Lee go above and beyond to quickly help with any problem, and are continually adding great new features. This is a new product, and there are some hiccups here and there, but any of them are solved almost immediately. We are excited to grow with gingr, and think this product is perfect for any dog daycare, from a home based small business, to a large warehouse!

Excellent and efficient

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've worked in the kenneling industry for quite a few years now, and each reservation system has a few key useful aspects, and then about double the amount of critical flaws. Gingr is different, and excellent, because it was written by savvy folks who KNOW THE INDUSTRY from first hand management experience. They fully understand the flexibility we need to have for our customers (as this side of the of animal care industry IS hospitality, so flexibility to meet the demands and needs of customers is everything), and they also understand that the greatest utility of a reservation system is convenience for staff to use, anywhere in the facility. The software works wonderfully on all of our mobile devices we use for a variety of day to day business apps and communication. It logs everything real-time, so saving updates to guest profiles, health notes, appetite, incident reports, etc., is simple and headache free. It's also very fast to load and access. The built-in report card feature is a huge boon in communicating with our customers, which helps us build the trust with them that makes for a healthy customer-service relationship. We can send great and detailed updates to customers directly through the app, which takes out the extra steps of going through the email system, or the tedious hassle of trying to organize handwritten report cards for each dog. Overall, it's been an excellent choice of software for our facility.

Thoroughly Impressed

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I switched from one of the large kennel software companies to Gingr in January 2015. I had been using my other software for 8 years and was looking for something more feature rich. I would consider my facility fairly busy, averaging about 120 dogs per day.

Gingr has been amazing for its simplicity and intuitiveness. Not only did I make the switch with software, I hired two new receptionists in January. They both picked up the program in a day.

I love the fact that it's one click to check clients in and only a few to check them out. In a fast paced environment, that's priceless. That my clients have their own online portal to manage their information and reservations is life changing. I couldn't be happier.

Switching to relatively new application has not been without hiccups. This scenario never would be completely perfect. But the staff at Gingr has been so receptive and accommodating to my requests. I am hard pressed to think of a company that is more of a pleasure to do business with. I email daily with requests or suggestions and, no matter how trivial my idea, the support staff of Lee and Aaron are always prompt to reply and to help with my needs. I cannot say enough about them.

I would say that I am completely pleased with my decision to utilize Gingr. I can't wait to see what amazing things the future holds with this company!