Featured Software
Unprecedented in its ease of implementation and configuration, Numara FootPrints is the most comprehensive and flexible Service Desk Management Solution on the market today. Numara FootPrints is designed to help companies: align their service desk management functions with the needs of the business [more]
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PhaseWare is a company dedicated solely to customer service & support software - providing a powerful, flexible solution that manages the complete customer service spectrum from Help Desk to Self Service. PhaseWare is the most effective way to serve, support, retain and maximize the value of every [more]
Comprehensive Directory
95 Solutions Listed
360Hubs - 360Affinity Hub
Web 2.0 solution based around online collaboration, web content management, social networking and knowledge asset management. [more]
Target Market: Small - Mid
Acquired Intelligence - Acquire
Aids in the creation of knowldge bases that build rules and user interfaces, link objects, resolve conflicts, etc. [more]
Target Market: Mid
Active Data Online - Active Data Online Search Engine
Hypertextual search engine, comprising a Windows Forms crawler, indexer and management console, and an ASP.NET search engine. [more]
Target Market: Small - Large
Knowledgebase/ FAQ solution for site visitors to easily search through articles in order to find answers to their own questions. [more]
Target Market: Small - Mid
adenin TECHNOLOGIES - IntelliEnterprise
Intranet suite including portal, content & document management, 2.0 collaboration, dashboards, search and workflow modules. [more]
Target Market: Mid - Large
Akiva - WebBoard Knowledge Base
Real-time community and support applications including chat, live events, queued help and instant messaging. [more]
Target Market: Small - Large
Alfresco - Enterprise Content Management
Open source out-of-the-box portal integration and full content control with integrated document management and workflow. [more]
Target Market: Small - Mid
Alto Imaging Technologies - UltraWare Suite
Scalable solutions for capturing, manipulating, storing, retrieving, and publishing digital content based on customer requirements. [more]
Target Market: Mid
Archivd - Archivd Research
Save, organize, and present detailed research from the web as easily as bookmarking. Share work securely with colleagues and clients. [more]
Target Market: Small - Mid
Asp.Net Faq Manager - Asp.Net Faq Manager
FAQ management software that helps you more effectively manage your online archive of frequently asked questions. [more]
Target Market: Small
Astute Solutions - RealDialog
Intelligent, Interactive Solution for Knowledge Management, Web Self-Service, and Search. [more]
Target Market: Large
Atlassian - Confluence
Enterprise wiki that makes it easy for your team to collaborate and share knowledge. [more]
Target Market: Mid
Bitsmith Software - Personal Knowbase
Organize free-form information using keywords, archive and easily find documents while saving disk space. [more]
Target Market: Small
BizStream - BizStream Portal
An online Intranet for your company streamlining business productivity through a collection of powerful tools. [more]
Target Market: Small - Mid
Bloxware - Lessons Learned Server
A simple effective multi-user server based software that enables you to capture knowledge within your organization. [more]
Target Market: Mid
BrainKeeper - Enterprise Wiki
A wiki tool that allows everyone in an organization to contribute to a single knowledge base. [more]
Target Market: Mid
ComponentOne - ComponentOne Response
Reduce inbound calls and provide support via the web and email. [more]
Target Market: Mid - Large
Intelligent agent software for data mining, monitoring, and extraction from web, desktop and enterprise sources. [more]
Target Market: Mid - Large
Consona - Consona Knowledge Management
Intelligent customer experience software applications that reduce service costs, increase revenues, and improve customer satisfaction. [more]
Target Market: Mid - Large
Convera - RetrievalWare
Secure, highly scalable platform for mission-critical search & categorization in the enterprise. [more]
Target Market: Mid - Large
CustomFAQs Solutions - WebQA Knowledgebase
Flexible, Scalable, Powerful and Easy to use, CustomFAQs provides a complete suite of online customer support solutions. [more]
Target Market: Small - Large
Web based, self service CRM tool that transfers to live help if needed, provides statistics and Q & A functionality. [more]
Target Market: Mid
Dieselpoint - Dieselpoint Search
High-speed search, navigation and info retrieval solutions for structured and unstructured data. [more]
Target Market: Mid - Large
Double Jade - KBPublisher
Browser based knowledge base solution that is highly searchable and can be used for just about anything - FAQs, online help, APIs, etc. [more]
Target Market: Small - Mid
DoyleSoft - DoyleSoft Knowledge Base
Simple, effective, and affordable knowledge management software for small businesses. [more]
Target Market: Small - Mid
Eedo Knowledgeware - ForceTen
Connects employees with organization's knowledge base via e-learning, software simulation and knowledge sharing tools. [more]
Target Market: Mid - Large
eGain Communications - eGain Service
Email management, live web customer service, service fulfillment, knowledge management and self-service. [more]
Target Market: Mid - Large
Enage - KMS
Provides a function of knowledge creation to systematically manage information required for work and make them more valuable. [more]
Target Market: Small
Epazz - BoxesOS
Enterprise portal solution designed to maximize communication and functionality for key stakeholders. [more]
Target Market: Small - Mid
Exact Software - Synergy Enterprise
Web-based solution that includes e-documents, e-CRM, e-logistics, e-project, e-HRM, e-financials, and e-procurement. [more]
Target Market: Mid - Large
Financial Services - CoreShare
Web based application featuring paper elimination, workflow automation, eforms, real time reporting, audit tracking etc. [more]
Target Market: Mid
Firstalign - Firstalign Enterprise Suite
Web-based solution to align individuals with organization goals, track certification and compliance activities, and more. [more]
Target Market: Mid
Fused Solutions - KnowPlex
Efficient and comprehensive method for managing all forms of inbound customer care. [more]
Target Market: Small - Mid
Gaddis Consulting Group - POC Link
A web-based software system that allows people within organizations and associations to work more effectively. [more]
Target Market: Mid
GroupSystems - ThinkTank
E-collaboration software to enable workgroup success by combining technology, methodologies, and expert services. [more]
Target Market: Mid - Large
HelpDesk - Help Desk Software Suite
Web based customer service solution for your website to manage support requests and publish self service knowledge bases. [more]
Target Market: Small - Mid
iCentera - iCentera Enterprise Edition
Exchange, develop and manage key information between internal employees, external partners, suppliers and customers. [more]
Target Market: Small - Mid
Imunin Software - PeerAware
KM software with group chat and document sharing indexed by content and made searchable in an enterprise-wide knowledge network. [more]
Target Market: Small - Mid
Infinity/Civerex - CIVER-MANAGE
A free-form knowledgebase builder that enables organizations to create and graphically manage thousands of information items [more]
Target Market: Small - Mid
InfoStreet - StreetSmarts Knowledge Base
A repository for frequently asked questions available 24 x 7 x 365 with only an Internet connection and a web browser. [more]
Target Market: Small - Mid
A web-based enterprise application designed to manage multiple collections of information in diverse formats. [more]
Target Market: Small - Large
InstantASP - InstantKB.NET
Knowledge Base solution that includes self-service customer support, assigned user accounts and secure admin area. [more]
Target Market: Small
International TechneGroup - ITI ProjectView
Project and knowledge management software for manufacturing/product development, medical, construction, education and government. [more]
Target Market: Mid - Large
Knowledge management system used by thousands of companies/universities with full workflow support, versioning and on the fly creation. [more]
Target Market: Small - Mid
Intrallect - intraLibrary
Digital repository and learning content management system. [more]
Target Market: Small
Intuit - QuickBase
Puts all data in one easy-to-access place and allows you to get control of your projects, customers and workflow. [more]
Target Market: Small - Mid
kManager - kManager
Knowledge management repository including discussion forums, file sharing, organization charts, multilingual support, etc. [more]
Target Market: Small - Mid
Knowledge Base Solutions - KnoweldgeBase.net Enterprise Edition
Knowledge management solution that promotes one-time article publishing, making articles readily available. [more]
Target Market: Mid - Large
Knowledge Powered Solutions - Universal
Speeds an organization's data retrieval and includes access rights, searching capability and an "ask the expert" feature. [more]
Target Market: Small - Mid
Knowledge Systems Solutions - episTree
A powerful productivity tool that helps you organize your information so you can easily find and reuse it. [more]
Target Market: Small - Mid
Knowledgeone - Knowledgeone
Allows you to manage information, emails, electronic documents, records, images & documents. [more]
Target Market: Small - Mid
Kryloff Technologies - Subject Search Suite
Software for automatic intelligent multi-lingual searches as well as categorizing, summarizing and translating documents. [more]
Target Market: Small - Mid
Listopica - FAQ Manager
Web based customer support tool to create and maintain a searchable archive of frequently asked questions and knowledge base for ASP.NET sites [more]
Target Market: Small
Luit Infotech - LuitDox Platinum
Collaborative web based document management and knowledge management tool to securely share, track and collaborate. [more]
Target Market: Small - Mid
Lumo Research - Lumo Flow
A real-time stream of knowledge from discussions, documents and tasks in a shared workspace with syndicated content from the web. [more]
Target Market: Small - Mid
ManIPulate Systems - ManIPulate
Complete management solution for a corporate Intellectual Knowledge portfolios. [more]
Target Market: Large
Marketplace Software - e-manage
CRM, contact management, customer support, customer web portal, lead management, human resources, help desk. [more]
Target Market: Small - Mid
MarkLogic - MarkLogic Server
Unlocks the value of XML content by letting you convert, query, manipulate, and render content. [more]
Target Market: Mid - Large
MicroStrategy - MicroStrategy 8
Web-based business intelligence platform that delivers a full range of analytical and reporting capabilities. [more]
Target Market: Large
Nevant - metoCube Methodology Manager
A 100% web process and methodology documentation and management system with a central data repository. [more]
Target Market: Mid
Nosco - Information Exchange
Aggregates employees' diverse knowledge into a single and powerful forecast for better business decisions. [more]
Target Market: Mid - Large
The Service Desk Management Solution with Unequaled Time to Productivity. [more]
Target Market: Small - Large
Nuospace - Nuospace
An enterprise wiki powered by document management features offered as a web based service or as a standalone intranet installation. [more]
Target Market: Small - Large
Omnistar Interactive - Omnistar Kbase
Dynamic knowledge base software system that empowers you to create dual repositories of searchable and useful information. [more]
Target Market: Small - Mid
Optimus Prime - FIRST KM
Integrated library, reference and knowledge management software package. [more]
Target Market: Mid
Oracle - Oracle Beehive
A secure collaboration and communication platform for conferencing, instant messaging, email, calendar, and team workspaces. [more]
Target Market: Mid - Large
Ovitas - Total Knowledge Access
Access knowledge from any source to drive efficient support and customer self-service. [more]
Target Market: Mid - Large
Pandell - Lessons Learned
Lets you capture, analyze, and share knowledge from real-life projects, training or exercises. [more]
Target Market: Mid - Large
Panviva - SupportPoint
Electronic performance support with role-specific user documentation for enterprise applications, processes, policies and products. [more]
Target Market: Mid - Large
Get an online support portal to manage and deflect up to 80% of your incoming service inquiries. [more]
Target Market: Small - Large
Powerful, affordable customer-support and help-desk solution built on Microsoft industry standards. [more]
Target Market: Small - Large
QuestWare - myKBHelp.com
Simple, effective way to provide support to your customers. Build your Knowledge Base and Help Systems to empower your customers with myKBHelp! [more]
Target Market: Small - Mid
RightNow Technologies - Knowledge Management Software
Offers a consistent application across all customer interaction points including web, email, chat, phone and voicemail. [more]
Target Market: Large
rivusglobal.com - iScribe.NET
Captures, stores, manages, and distributes informational assets and employs categorization, search, and retrieval. [more]
Target Market: Mid - Large
Secutor Solutions - Lessons Learned Database
A database for storing and searching for lessons learned and best practices. [more]
Target Market: Mid - Large
Sense Software - CommonSense
Web based knowledgebase, document & content management and repository, security and management module. [more]
Target Market: Mid
Skywire Software - Answer Suite
Knowledge management and Web self-service application in a hosted environment with issue tracking and reporting features. [more]
Target Market: Mid
Soft As It Gets - Surfulater
Save selected text & images, complete web pages, clipboard & files to your personal knowledge base. [more]
Target Market: Mid
SumTotal Systems - TotalCollaboration
Allows employees to get information from company experts and organizations to capture the knowledge transfer for future reference. [more]
Target Market: Mid - Large
Tacilent - eKM
Provides the framework for a broad range of configurable application solutions across any market and program initiative. [more]
Target Market: Mid
Tacit Software - ActiveNet
Enables employees throughout the organization to share information and connect with one another on key topics. [more]
Target Market: Mid - Large
Talisma - KnowledgeBase.net
Customizable enterprise software streamlines document management, customer support, reporting, etc. [more]
Target Market: Large
Topiary Communications - PersonalPro
Creates knowledge bases that generate self-service applications to improve help desk & customer service. [more]
Target Market: Mid
Traction Software - Traction TeamPage
Enterprise blog software that goes beyond blogs and wiki's - secure, scalable web based communication and collaboration. [more]
Target Market: Mid
Transbit Technologies - tBits KMS
Helps you capture and manage organization wide knowledge seamlessly. [more]
Target Market: Small
Trigent Software - Knowledge-Based Support
Enables companies to provide the right information, to the right people, at the right time, cutting across organizational boundaries. [more]
Target Market: Small - Mid
TWIKI.NET - Certified TWiki OnSite
An enterprise wiki, which serves as a collaboration platform and knowledge management system within any business or organization. [more]
Target Market: Small - Mid
Union Square Software - Workspace
A suite of applications to integrate all aspects of your organisation by capturing, storing and retrieving your entire knowledge base. [more]
Target Market: Small - Mid
Vanguard Software - The Vanguard System
Captures management estimates and company know-how from individuals throughout your organization. [more]
Target Market: Mid - Large
Vialect - Noodle
Corporate intranet software with document, data, and content management available as hosted or installed product. [more]
Target Market: Small - Mid
Vodium - MediaMosaic Video Library
Enables viewers to search every spoken word of your video content and instantly pinpoint areas of interest. [more]
Target Market: Mid - Large
Web-Site-Scripts.com - Knowledgebase Manager Pro
Enterprise class AJAX driven knowledge management software built with Web2.0 technologies to easily manage and share your knowledge. [more]
Target Market: Mid - Large
Workflow Central - Workflow Central
Free online workflow software for SME's (Small to Medium Enterprise) where business owners, managers and staff can work together. [more]
Target Market: Small
Tool for co-writing and automatic publishing that offers significant advantages over traditional word processor creation. [more]
Target Market: Mid - Large
Xpert Technologies - XPERT Knowledge
Document and Knowledge management system that will help your company track, quantify and manage the flow of knowledge. [more]
Target Market: Small - Mid
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