Knowledge Management Software Tools
119 solutions found. Filter these results to match your needs.
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Information availability is a critical tool in first contact resolution (FCR). With ever increasing product and service complexity and the attendant dramatic spikes in service request volumes, information management and a usable Knowledge Base are key requirements for today's service and support desks. Knowledge Management Software paves the way to increased First Call Resolution and call deflections through customer access to a self service knowledge base. [Learn more]
KMWorld 2011 Trend Setting Product, with three prior awards. Traction TeamPage makes it easy to communicate, work together, find what you need, and stay on top of what's happening in your business. TeamPage integrates action tracking, Twitter-style status, threaded discussion, collaboration, social networking, and deep search that work like the Web. You can work in one space or across thousands of customer, supplier, and internal spaces with permissions that are secure and simple to control. [Learn more]
Central Desktop is an award winning online collaboration platform for business teams to efficiently share knowledge and communicate both inside and outside the firewall. Central Desktop provides a flexible, turnkey service so that business users can quickly and easily set up team or department intranets, customer service extranets, manage projects or build a knowledgebase. Customers include Netflix, CBS, WD-40, The Humane Society and Harvard University. [Learn more]
SmartSupport is a Knowledge Management solution - a single platform application for connecting people with answers. Our software is intuitive, easy to integrate into any web-based environment, and offers advanced tools for managing a knowledge base: easy real-time editing and authoring, agent templates and work-flows, community forums and comments, and full access to our world class knowledge management team. Most importantly, it is cost effective - expect an ROI within six months or less. [Learn more]
KBPublisher is a web based knowledge base application that can be pretty much anything you want it to be. Use it to share knowledge with others. Publish and manage articles, white papers, user manuals, business processes, FAQs, online help, APIs and any other type of information. All your users would need to access your information is a standard web browser and an internet connection. [Learn more]
IntelligenceBank's knowledge management platform integrates document & image management, media monitoring, collaboration, product profiling and charting tools within a single, easy to use platform. IntelligenceBank enables its users store, manage and share corporate intelligence, staff knowledge and external data from primary sources via RSS feeds and API's. IntelligenceBank is specifically designed to be so easy that end-user training is not required. Full implementation services available. [Learn more]
EnterpriseWizard provides a complete solution for Knowledge Management and Customer Service, integrating your important data and business processes in a single system. With superior search capabilities, including full text indexing of attached files, users can find any kind of information quickly. Built in reports, rules and workflow automation, a flexible data model, and fine grained permissions give complete control. 100% Web-based, scalable, available for SaaS or in-house installation. [Learn more]
Let your project team work simultaneously on one singular document, no check-in or check-out. Give management full control of workflow and deadlines. No more late nights battling with the formatting of your documents, XaitPorter automatically takes care of formatting, layout and numbering according to your corporate guidelines. Our clients reports of up to 70% time saving on documents such as reports, proposals and manuals. [Learn more]
Gives organizations the opportunity to effectively manage knowledge centrally so employees can acquire, create, share and apply knowledge within their organization. [Learn more]
Used in Call Centres and Help Desks,globally, Universal Search enables users to locate answers accurately and efficiently, using a self learning technology this enhances the users experience when searching for information. Integrated with numerous CRM and ITSM applications enables a seamless transfer of knowledge to both agents and end users alike. The "Ask the expert" functionality enables organisations to identify gaps in their information and to act swiftly to fill them. [Learn more]
Parature Knowledgebase software provides easy access to the answers your end users need most. This central information repository offers your users 24/7 customer support, reducing your service requests while improving your support team efficiency. Organize the content any way you wish - even invite your end users to get involved by helping to identify the most valuable content. Try Parature Knowledgebase NOW! [Learn more]
BMC Remedyforce Service Desk is a robust help desk system that is delivered through a software as a service (SaaS) model. It serves as a single point of contact to meet objectives of both users and IT. [Learn more]
Whether your focus is on safety and incident management, corporate sustainability, GHG reporting, comprehensive EHS management or all of the above, the KMI EHS Software Suite is a feature rich system that is unmatched in design, performance, flexibility and ease of use. Add to this the commitment, creativity and deep industry experience of our team and you get a best-in-class EHS software system that is tailored to meet your specific organizational goals. [Learn more]
Safeharbor has been providing knowledge management assistance to small and Fortune 500 companies for over a decade. Let us help you maximize your knowledge management ROI and align your contact center metrics to reduce your support costs. Our Knowledge Engineers work directly with your teams to help with some or all of the following: Content assessment, Content creation and testing, Analysis and reporting, Contact center alignment, Taxonomy, Best practices [Learn more]
Comprehensive, modular and easy to use web-based customer care and knowledge sharing software suite. The Fuze Suite emables you to quickly and affordably extend multi-channel self-service and assisted-service support to your customers, partners, staff and other stakeholders, Think of it as eSupport, community and social business software combined. [Learn more]
Allows you to quickly and easily begin to capture and provide departmentally secured access to your organizational knowledge. [Learn more]
Alloy Navigator Express is a tightly integrated Help Desk / Asset Management solution for Small & Medium Businesses. It offers everything you need to manage your help desk tickets and hardware/software inventory in an intuitive and easy to configure environment. Alloy Navigator Express is the solution for IT organizations looking to improve their efficiency and streamline help desk operations. * Help desk ticketing * Network inventory * Knowledge base * Automatic email notifications [Learn more]
Advisor is a web-based problem solving tool that utilizes artificial intelligence technology to assist customers as a live help desk employee would. The software poses a series of questions and possible solutions to the customer until problem resolution. Using AI, the system learns from the customer's responses to provide better and better advice over time. If it is unable to satisfactorily respond to a customer query, it auto-transfers them to live help. [Learn more]
All Knowledge Management Software
119 Solutions Listed
360Hubs - 360Affinity Hub
Web 2.0 solution based around online collaboration, web content management, social networking and knowledge asset management. [Learn more]
Acquired Intelligence - Acquire
Aids in the creation of knowldge bases that build rules and user interfaces, link objects, resolve conflicts, etc. [Learn more]
Active Data Online - Active Data Online Search Engine
Hypertextual search engine, comprising a Windows Forms crawler, indexer and management console, and an ASP.NET search engine. [Learn more]
adenin TECHNOLOGIES - IntelliEnterprise
Intranet suite including portal, content & document management, 2.0 collaboration, dashboards, search and workflow modules. [Learn more]
AHG - Absolutely! - Corporate Wiki Style KMS
Traditional KMS with the collaboration and engagement of wiki and social networks, as well as the ability to use rich media [Learn more]
Akiva - WebBoard Knowledge Base
Real-time community and support applications including chat, live events, queued help and instant messaging. [Learn more]
Alfresco - Enterprise Content Management
Open source out-of-the-box portal integration and full content control with integrated document management and workflow. [Learn more]
Help Desk support software, IT Infrastructure and asset management with comprehensive inventory. [Learn more]
Alto Imaging Technologies - UltraWare Suite
Scalable solutions for capturing, manipulating, storing, retrieving, and publishing digital content based on customer requirements. [Learn more]
Archivd - Archivd Research
2 reviewsSave, organize, and present detailed research from the web as easily as bookmarking. Share work securely with colleagues and clients. [Learn more]
Asp.Net Faq Manager - Asp.Net Faq Manager
FAQ management software that helps you more effectively manage your online archive of frequently asked questions. [Learn more]
Astute Solutions - RealDialog
Intelligent, Interactive Solution for Knowledge Management, Web Self-Service, and Search. [Learn more]
Atlassian - Confluence
Enterprise wiki that makes it easy for your team to collaborate and share knowledge. [Learn more]
Attivio - Active Intelligence Engine
Information access platform that delivers enterprise search, business intelligence, data warehousing, process automation and analytics. [Learn more]
Benchmark Technologies International - FirmCover
1 reviewProvides a controlled environment for efficiently updating your internal controls, policies, procedures and training manuals. [Learn more]
Bitrix - Bitrix Intranet
3 reviewsHigh-end solution designed for effective collaboration, communication, social networking, and workflow and knowledge management. [Learn more]
Bitsmith Software - Personal Knowbase
Organize free-form information using keywords, archive and easily find documents while saving disk space. [Learn more]
BizStream - BizStream Portal
An online Intranet for your company streamlining business productivity through a collection of powerful tools. [Learn more]
Bloxware - Lessons Learned Server
A simple effective multi-user server based software that enables you to capture knowledge within your organization. [Learn more]
Gives you out-of-the-box processes for incident management, self service, and inventory tracking for your help desk. [Learn more]
BMC Software - BMC Remedy Knowledge Management
Provides service desk analysts with a knowledge base of easy-to-find solutions and gives users self-service search options. [Learn more]
BrainKeeper - Enterprise Wiki
A wiki tool that allows everyone in an organization to contribute to a single knowledge base. [Learn more]
Brainware - Globalbrain
Globalbrain is our enterprise search solution, allowing you to scan through full document text in a fraction of the time it used to take. [Learn more]
Simple to use web collaboration tool to manage projects, coordinate tasks, build knowledge wikis, and more. [Learn more]
Chadha Software Technologies - PHPKB Knowledge Management Software
1 reviewLeading web based knowledge management software. Enables your organization to locate, capture and share information. [Learn more]
Civerex - CIVER-MANAGE
A free-form knowledgebase builder that enables organizations to create and graphically manage thousands of information items [Learn more]
Comintelli - KnowledgeXChanger
Search-based application for Competitive Intelligence, Content Delivery, Enterprise Search and Knowledge Management. [Learn more]
ComponentOne - ComponentOne Response
Reduce inbound calls and provide support via the web and email. [Learn more]
Connotate - Agent Community
Intelligent agent software for data mining, monitoring, and extraction from web, desktop and enterprise sources. [Learn more]
Consona - Consona Knowledge Management
Intelligent customer experience software applications that reduce service costs, increase revenues, and improve customer satisfaction. [Learn more]
Cynapse - Cyn.in
A service that allows groups to manage, organize, store, version, search and collaborate on any kind of information. [Learn more]
Datawatch - Monarch Professional
Extract data from all types of existing reports, customize, analyze and visualize data in a variety of views, and more. [Learn more]
Web based, self service CRM tool that transfers to live help if needed, provides statistics and Q & A functionality. [Learn more]
Dieselpoint - Dieselpoint Search
High-speed search, navigation and info retrieval solutions for structured and unstructured data. [Learn more]
Browser based knowledge base solution that is highly searchable and can be used for just about anything - FAQs, online help, APIs, etc. [Learn more]
DoyleSoft - DoyleSoft Knowledge Base
Simple, effective, and affordable knowledge management software for small businesses. [Learn more]
ECATTS - ECATTS
A secure web-based education and monitoring tool. A real-time LMS customized to meet your requirements. [Learn more]
eGain Communications - eGain Service
Email management, live web customer service, service fulfillment, knowledge management and self-service. [Learn more]
Enage - KMS
Provides a function of knowledge creation to systematically manage information required for work and make them more valuable. [Learn more]
A top-rated web-based automation solution for external customer support, helpdesk, asset tracking, and business process management. [Learn more]
Enwisen - AnswerSource
Dynamic employee portal that provides up-to-date communications and decision support tools for the entire workforce lifecycle. [Learn more]
Epazz - BoxesOS
Enterprise portal solution designed to maximize communication and functionality for key stakeholders. [Learn more]
Exact - Synergy Enterprise
Web-based solution that includes e-documents, e-CRM, e-logistics, e-project, e-HRM, e-financials, and e-procurement. [Learn more]
Financial Services - CoreShare
Web based application featuring paper elimination, workflow automation, eforms, real time reporting, audit tracking etc. [Learn more]
Comprehensive, modular and easy to use web-based customer care software suite. [Learn more]
Gaddis Consulting Group - POC Link
A web-based software system that allows people within organizations and associations to work more effectively. [Learn more]
GroupSystems - ThinkTank
E-collaboration software to enable workgroup success by combining technology, methodologies, and expert services. [Learn more]
iCentera - iCentera Enterprise Edition
Exchange, develop and manage key information between internal employees, external partners, suppliers and customers. [Learn more]
IGLOO Software - IGLOO Online Communities
Social software solutions to improve productivity, increase operational efficiency and build trusted and loyal connections. [Learn more]
Imunin Software - PeerAware
KM software with group chat and document sharing indexed by content and made searchable in an enterprise-wide knowledge network. [Learn more]
InfoStreet - StreetSmarts Knowledge Base
A repository for frequently asked questions available 24 x 7 x 365 with only an Internet connection and a web browser. [Learn more]
Inmagic - Inmagic Presto
A web-based enterprise application designed to manage multiple collections of information in diverse formats. [Learn more]
Inova - Inova Suite CONNECT
Helps users manage and interact with partners. [Learn more]
InQuira - Knowledge Management Platform
Industry leading proven technology that is easily implemented, extensible and has a high rate of customer success. [Learn more]
InstantASP - InstantKB.NET
Knowledge Base solution that includes self-service customer support, assigned user accounts and secure admin area. [Learn more]
An online information management service, integrates document management, collaboration and business intelligence in a single platform. [Learn more]
Intellitek Systems - Service Suite
Intellitek Systems is a leader in full service enterprise software. [Learn more]
International TechneGroup - ITI ProjectView
Project and knowledge management software for manufacturing/product development, medical, construction, education and government. [Learn more]
Interspire - Interspire Knowledge Manager
1 reviewKnowledge management system used by thousands of companies/universities with full workflow support, versioning and on the fly creation. [Learn more]
Intrallect - intraLibrary
Digital repository and learning content management system. [Learn more]
kManager - kManager
Knowledge management repository including discussion forums, file sharing, organization charts, multilingual support, etc. [Learn more]
It is a feature rich system that is unmatched in design, performance, flexibility and ease of use. [Learn more]
Speeds an organization's data retrieval and includes access rights, searching capability and an "ask the expert" feature. [Learn more]
Knowledgeone - Knowledgeone
Allows you to manage information, emails, electronic documents, records, images & documents. [Learn more]
Kryloff Technologies - Subject Search Suite
Software for automatic intelligent multi-lingual searches as well as categorizing, summarizing and translating documents. [Learn more]
Listopica - FAQ Manager
Web based customer support tool to create and maintain a searchable archive of frequently asked questions and knowledge base for ASP.NET sites [Learn more]
Luit Infotech - LuitDox Platinum
Collaborative web based document management and knowledge management tool to securely share, track and collaborate. [Learn more]
Lumo Research - Lumo Flow
A real-time stream of knowledge from discussions, documents and tasks in a shared workspace with syndicated content from the web. [Learn more]
ManIPulate Systems - ManIPulate
Complete management solution for a corporate Intellectual Knowledge portfolios. [Learn more]
MarkLogic - MarkLogic Server
Unlocks the value of XML content by letting you convert, query, manipulate, and render content. [Learn more]
MicroStrategy - MicroStrategy 9
Web-based business intelligence platform that delivers a full range of analytical and reporting capabilities. [Learn more]
Moxie - KnowledgeBase
Find the right information quickly and easily to achieve increased productivity, improve customer satisfaction, and reduce costs. [Learn more]
Effectively manage knowledge centrally so employees can acquire, create, share and apply knowledge within their organization. [Learn more]
Nomadesk - Nomadesk
Virtual fileserver that enables both online and offline document management built specifically for small businesses and consultants. [Learn more]
Allows you to quickly and easily begin to capture and provide departmentally secured access to your organizational knowledge. [Learn more]
Numara Software - Numara FootPrints
The Service Desk Management Solution with Unequaled Time to Productivity. [Learn more]
Nuospace - Nuospace
An enterprise wiki powered by document management features offered as a web based service or as a standalone intranet installation. [Learn more]
Omnex Systems - Problem Solver
Designed to be a single repository of all customer and internal problems issued by the organization. [Learn more]
Omnistar Interactive - Omnistar Kbase
Dynamic knowledge base software system that empowers you to create dual repositories of searchable and useful information. [Learn more]
Optimus Prime - FIRST KM
Integrated library, reference and knowledge management software package. [Learn more]
Oracle - Oracle Beehive
A secure collaboration and communication platform for conferencing, instant messaging, email, calendar, and team workspaces. [Learn more]
Ovitas - Total Knowledge Access
Access knowledge from any source to drive efficient support and customer self-service. [Learn more]
Pandell - Lessons Learned
Lets you capture, analyze, and share knowledge from real-life projects, training or exercises. [Learn more]
Panviva - SupportPoint
Electronic performance support with role-specific user documentation for enterprise applications, processes, policies and products. [Learn more]
Get an online support portal to manage and deflect up to 80% of your incoming service inquiries. [Learn more]
Powerful, affordable customer-support and help-desk solution built on Microsoft industry standards. [Learn more]
PpcSoft - PpcSoft iKnow 2009
Manage information overload and increase your productivity with PpcSoft iKnow [Learn more]
RightAnswers - Unified Knowledge Platform
Provides multiple channels of access so that users can get the information they need in a manner that they choose. [Learn more]
RightNow Technologies - Knowledge Management Software
Offers a consistent application across all customer interaction points including web, email, chat, phone and voicemail. [Learn more]
rivusglobal.com - iScribe.NET
Captures, stores, manages, and distributes informational assets and employs categorization, search, and retrieval. [Learn more]
RulesMapper - RulesMapper
Innovative Solutions for Information Governance: Inventory, Retention, Privacy and Security. [Learn more]
Let us help you maximize your knowledge management ROI and align your contact center metrics to reduce your support costs. [Learn more]
Web Self-Help / Knowledge Management [Learn more]
Secutor Solutions - Lessons Learned Database
A database for storing and searching for lessons learned and best practices. [Learn more]
Sense Software - CommonSense
Web based knowledgebase, document & content management and repository, security and management module. [Learn more]
Skywire Software - Answer Suite
Knowledge management and Web self-service application in a hosted environment with issue tracking and reporting features. [Learn more]
Soft As It Gets - Surfulater
Save selected text & images, complete web pages, clipboard & files to your personal knowledge base. [Learn more]
Spigit - Innovation Spigit
Community software focused on evaluating contributions and feedback from your employees to drive innovation and bottom line growth. [Learn more]
SumTotal Systems - Social Collaboration
Allows employees to get information from company experts and organizations to capture the knowledge transfer for future reference. [Learn more]
SydneyPLUS - SydneyPLUS KM
Maximizes efficiency, helps reduce costs and offers seamless enterprise access to internal and external resources 24/7/365. [Learn more]
Tacilent - eKM
Provides the framework for a broad range of configurable application solutions across any market and program initiative. [Learn more]
Tacit Software - ActiveNet
Enables employees throughout the organization to share information and connect with one another on key topics. [Learn more]
Talisma - KnowledgeBase.net
Customizable enterprise software streamlines document management, customer support, reporting, etc. [Learn more]
Topiary Communications - PersonalPro
Creates knowledge bases that generate self-service applications to improve help desk & customer service. [Learn more]
Enterprise blog software that goes beyond blogs and wiki's - secure, scalable web based communication and collaboration. [Learn more]
Transbit Technologies - tBits KMS
Helps you capture and manage organization wide knowledge seamlessly. [Learn more]
Trigent Software - Knowledge-Based Support
Enables companies to provide the right information, to the right people, at the right time, cutting across organizational boundaries. [Learn more]
TWIKI.NET - Certified TWiki OnSite
An enterprise wiki, which serves as a collaboration platform and knowledge management system within any business or organization. [Learn more]
Union Square Software - Workspace
A suite of applications to integrate all aspects of your organisation by capturing, storing and retrieving your entire knowledge base. [Learn more]
Vanguard Software - The Vanguard System
Captures management estimates and company know-how from individuals throughout your organization. [Learn more]
Vialect - Noodle
Corporate intranet software with document, data, and content management available as hosted or installed product. [Learn more]
Vicisoft Technologies - ViciDocs
Document Management System with rich features for archiving, managing, indexing and retrieving documents. [Learn more]
Vodium - MediaMosaic Video Library
Enables viewers to search every spoken word of your video content and instantly pinpoint areas of interest. [Learn more]
Web-Site-Scripts.com - Knowledgebase Manager Pro
Enterprise class AJAX driven knowledge management software built with Web2.0 technologies to easily manage and share your knowledge. [Learn more]
Webanywhere - SchoolAnywhere LMS
Open-source learning environment to enhance your school's teaching methods and provide you hundreds of ready-to-use online resources. [Learn more]
Workflow Central - Workflow Central
Free online workflow software for SME's (Small to Medium Enterprise) where business owners, managers and staff can work together. [Learn more]
Tool for co-writing and automatic publishing that offers significant advantages over traditional word processor creation. [Learn more]
Xpert Technologies - XPERT Knowledge
Document and Knowledge management system that will help your company track, quantify and manage the flow of knowledge. [Learn more]
Zendesk - Zendesk
Zendesk is a modern help desk system in a hosted environment, ideal for today's agile IT organization. [Learn more]
About Knowledge Management Software
Knowledge Management software offers ways to optimize the utility of intellectual capital and intangible assets by capturing, preserving and organizing institutional knowledge in a measurable format. Knowledge Management solutions allow successful strategies to be transferred and replicated throughout an organization. Implementation can be inwardly focused on faster learning, new knowledge creation, and innovation or directed outwardly, providing a self-guided service path for customers. Knowledge Management software is related to Business Intelligence software and Document Management software.
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