Featured Solutions
Unprecedented in its ease of implementation and configuration, Numara FootPrints is the most comprehensive and flexible Service Desk Management Solution on the market today. Numara FootPrints is designed to help companies: align their service desk management functions with the needs of the business and automate business processes in multiple areas of the organization. Numara FootPrints delivers powerful capabilities at a price that other enterprise solutions cannot match.
More Links: Free Demo
ITI ProjectView is a web-based project and knowledge management software for manufacturing/product development, medical, construction, education and government. ITI ProjectView empowers your project team with collaboration, data sharing, and project management capabilities, even if they are spread out in multiple locations worldwide. Key features include the ability to store and share files with email notifications, publish your Microsoft Project plan to the web site, message forums and more.
Agent Community GEN2 is a complete solution for accessing, sharing and delivering business intelligence from Web and enterprise sources. Connotate's solution enables quick creation and sharing of wholly new data and applications that discern high value information, automate repetitive tasks, aggregate disparate content and deliver to an array of output devices. Connotate's clients include global publishers, financial services firms; pharmaceuticals; and government agencies.
More Links: Request Free White Papers Contact Connotate Sales
For Lotus Notes/Domino users: SWING DocPublisher lets you easily organize, publish, and maintain online documentation, such as policies and procedures, work instructions and knowledge bases. Turn your documentation (.doc) into e-manuals (.html) for company intranets or the Internet.
The Ovitas knowledge management solution lets users find what they are looking for, even if they do not know exact terminology or search syntax. Information from multiple repositories and in virtually any document or data format can be incorporated into a "virtual repository" - a single point of access with no need to migrate data or modify documents.
Inmagic Presto is a Web-based enterprise application designed for organizations where managing multiple collections of information in diverse formats and locations is of strategic importance. Information-intensive organizations that use Presto typically have high-value and dynamic content that needs to be centrally managed and made available 24/7 for efficient research by a wide audience - library automation and workflow are not their main concern.
Dieselpoint Search is search and navigation software for enterprise data including document collections, databases, and XML. Dieselpoint has developed industry-leading advances in search technology, combining advanced full-text and linguistic techniques with high-performance data navigation to yield intuitive user interfaces not possible with other approaches. Typical applications include large-scale product catalogs, website search, document repositories, intranet search, and OEM software.
Advisor is a web-based problem solving tool that utilizes artificial intelligence technology to assist customers as a live help desk employee would. The software poses a series of questions and possible solutions to the customer until problem resolution. Using AI, the system learns from the customer's responses to provide better and better advice over time. If it is unable to satisfactorily respond to a customer query, it auto-transfers them to live help.
Comprehensive Directory
71 Solutions Listed
Web 2.0 solution based around online collaboration, web content management, social networking and knowledge asset management.
Target Market: Small - Mid
Aids in the creation of knowldge bases that build rules and user interfaces, link objects, resolve conflicts, etc.
Target Market: Mid
Hypertextual search engine, comprising a Windows Forms crawler, indexer and management console, and an ASP.NET search engine.
Target Market: Small - Large
Knowledgebase/ FAQ solution for site visitors to easily search through articles in order to find answers to their own questions.
Target Market: Small - Mid
Scalable solutions for capturing, manipulating, storing, retrieving, and publishing digital content based on customer requirements.
Target Market: Mid
FAQ management software that helps you more effectively manage your online archive of frequently asked questions.
Target Market: Small
Enterprise wiki that makes it easy for your team to collaborate and share knowledge.
Target Market: Mid
Organize free-form information using keywords, archive and easily find documents while saving disk space.
Target Market: Small
An online Intranet for your company streamlining business productivity through a collection of powerful tools.
Target Market: Small - Mid
A simple effective multi-user server based software that enables you to capture knowledge within your organization.
Target Market: Mid
A wiki tool that allows everyone in an organization to contribute to a single knowledge base.
Target Market: Mid
Reduce inbound calls and provide support via the web and email.
Target Market: Mid - Large
Intelligent agent software for data mining, monitoring, and extraction from web, desktop and enterprise sources.
Target Market: Mid - Large
Secure, highly scalable platform for mission-critical search & categorization in the enterprise.
Target Market: Mid - Large
Web based, self service CRM tool that transfers to live help if needed, provides statistics and Q & A functionality.
Target Market: Mid
High-speed search, navigation and info retrieval solutions for structured and unstructured data.
Target Market: Mid - Large
Simple, effective, and affordable knowledge management software for small businesses.
Target Market: Small - Mid
Connects employees with organization's knowledge base via e-learning, software simulation and knowledge sharing tools.
Target Market: Mid - Large
Email management, live web customer service, service fulfillment, knowledge management and self-service.
Target Market: Mid - Large
Provides a function of knowledge creation to systematically manage information required for work and make them more valuable.
Target Market: Small
Enterprise portal solution designed to maximize communication and functionality for key stakeholders.
Target Market: Small - Mid
Web-based solution that includes e-documents, e-CRM, e-logistics, e-project, e-HRM, e-financials, and e-procurement.
Target Market: Mid - Large
Web based application featuring paper elimination, workflow automation, eforms, real time reporting, audit tracking etc.
Target Market: Mid
Web-based solution to align individuals with organization goals, track certification and compliance activities, and more.
Target Market: Mid
Efficient and comprehensive method for managing all forms of inbound customer care.
Target Market: Small - Mid
A web-based software system that allows people within organizations and associations to work more effectively.
Target Market: Mid
E-collaboration software to enable workgroup success by combining technology, methodologies, and expert services.
Target Market: Mid - Large
Web based customer service solution for your website to manage support requests and publish self service knowledge bases.
Target Market: Small - Mid
The power of enterprise-level knowledge, document and project management tools in a single hosted web-based application.
Target Market: Small - Mid
Content management software intended to help small businesses store, manage and protect documents and other data.
Target Market: Small
A free-form knowledgebase builder that enables organizations to create and graphically manage thousands of information items
Target Market: Small - Mid
A repository for frequently asked questions available 24 x 7 x 365 with only an Internet connection and a web browser.
Target Market: Small - Mid
A web-based enterprise application designed to manage multiple collections of information in diverse formats.
Target Market: Small - Large
Knowledge Base solution that includes self-service customer support, assigned user accounts and secure admin area.
Target Market: Small
Project and knowledge management software for manufacturing/product development, medical, construction, education and government.
Target Market: Mid - Large
Digital repository and learning content management system.
Target Market: Small
Puts all data in one easy-to-access place and allows you to get control of your projects, customers and workflow.
Target Market: Small - Mid
Knowledge management repository including discussion forums, file sharing, organization charts, multilingual support, etc.
Target Market: Small - Mid
Suite of Intelligent Customer Experience applications that reduce service costs, increase revenues, and improve customer satisfaction.
Target Market: Large
Knowledge management solution that promotes one-time article publishing, making articles readily available.
Target Market: Mid - Large
Speeds an organization's data retrieval and includes access rights, searching capability and an "ask the expert" feature.
Target Market: Small - Mid
A powerful productivity tool that helps you organize your information so you can easily find and reuse it.
Target Market: Small - Mid
Allows you to manage information, emails, electronic documents, records, images & documents.
Target Market: Small - Mid
Software for automatic intelligent multi-lingual searches as well as categorizing, summarizing and translating documents.
Target Market: Small - Mid
Collaborative web based document management and knowledge management tool to securely share, track and collaborate.
Target Market: Small - Mid
Complete management solution for a corporate Intellectual Knowledge portfolios.
Target Market: Large
CRM, contact management, customer support, customer web portal, lead management, human resources, help desk.
Target Market: Small - Mid
Unlocks the value of XML content by letting you convert, query, manipulate, and render content.
Target Market: Mid - Large
Web-based business intelligence platform that delivers a full range of analytical and reporting capabilities.
Target Market: Large
A 100% web process and methodology documentation and management system with a central data repository.
Target Market: Mid
The Service Desk Management Solution with Unequaled Time to Productivity.
Target Market: Small - Large
Integrated library, reference and knowledge management software package.
Target Market: Mid
Access knowledge from any source to drive efficient support and customer self-service.
Target Market: Mid - Large
Lets you capture, analyze, and share knowledge from real-life projects, training or exercises.
Target Market: Mid - Large
Electronic performance support with role-specific user documentation for enterprise applications, processes, policies and products.
Target Market: Mid - Large
Simple, effective way to provide support to your customers. Build your Knowledge Base and Help Systems to empower your customers with myKBHelp!
Target Market: Small - Mid
Offers a consistent application across all customer interaction points including web, email, chat, phone and voicemail.
Target Market: Large
Captures, stores, manages, and distributes informational assets and employs categorization, search, and retrieval.
Target Market: Mid - Large
A database for storing and searching for lessons learned and best practices.
Target Market: Mid - Large
Web based knowledgebase, document & content management and repository, security and management module.
Target Market: Mid
Knowledge management and Web self-service application in a hosted environment with issue tracking and reporting features.
Target Market: Mid
Allows employees to get information from company experts and organizations to capture the knowledge transfer for future reference.
Target Market: Mid - Large
A web-based policy and procedure / knowledge base management tool for Lotus Domino.
Target Market: Small - Large
Provides the framework for a broad range of configurable application solutions across any market and program initiative.
Target Market: Mid
Enables employees throughout the organization to share information and connect with one another on key topics.
Target Market: Mid - Large
Customizable enterprise software streamlines document management, customer support, reporting, etc.
Target Market: Large
Creates knowledge bases that generate self-service applications to improve help desk & customer service.
Target Market: Mid
Enterprise blog software that goes beyond blogs and wiki's - secure, scalable web based communication and collaboration.
Target Market: Mid
Corporate intranet software with document, data, and content management available as hosted or installed product.
Target Market: Small - Mid
Enables viewers to search every spoken word of your video content and instantly pinpoint areas of interest.
Target Market: Mid - Large
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