# Best Knowledge Management Software 2026 | Capterra > Find the top Knowledge Management software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs. Source: https://www.capterra.com/knowledge-management-software/ --- # Best Knowledge Management Software Last updated on July 21, 2026 Verified Insights Provider data verified by our Software Research team and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) [4.5 (29)](https://www.capterra.com/p/167289/Hub/reviews/) Create a single source of truth with HUB. Connect your teams, tech and resources in one digital workplace, for a smarter way to work.  [Learn more about Hub](https://www.capterra.com/p/167289/Hub/) Knowledge Management features reviewers most value Access Controls/Permissions Alerts/Notifications Collaboration Tools Commenting/Notes Content Management Document Management Full Text Search Knowledge Base Management Text Editing [4.4 (4086)](https://www.capterra.com/p/164283/Zendesk/reviews/) Zendesk offers a smart knowledge base for self-service that integrates seamlessly into it's help desk software. [Learn more about Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Knowledge Management features reviewers most value Access Controls/Permissions Alerts/Notifications Collaboration Tools Commenting/Notes Content Management Document Management Full Text Search Knowledge Base Management Text Editing 0.0 (0) An effective eLearning authoring and publishing tool, that allows for collaborative JIT training creation [Learn more about The Generator](https://www.capterra.com/p/148200/The-Generator/) Knowledge Management features reviewers most value Access Controls/Permissions Alerts/Notifications Collaboration Tools Commenting/Notes Content Management Document Management Full Text Search Knowledge Base Management Text Editing Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. [4.6 (93)](https://www.capterra.com/p/83211/HappyFox/reviews/) A knowledge management help desk software that helps you remove clutter and manage your customer support queries easily. [Learn more about HappyFox Help Desk](https://www.capterra.com/p/83211/HappyFox/) Knowledge Management features reviewers most value Access Controls/Permissions Alerts/Notifications Collaboration Tools Commenting/Notes Content Management Document Management Full Text Search Knowledge Base Management Text Editing [4.5 (20)](https://www.capterra.com/p/162694/Lighthouse-Desktop/reviews/) KMS Lighthouse is a leading provider of cutting-edge knowledge management solutions. [Learn more about KMS Lighthouse](https://www.capterra.com/p/162694/Lighthouse-Desktop/) Knowledge Management features reviewers most value Access Controls/Permissions Alerts/Notifications Collaboration Tools Commenting/Notes Content Management Document Management Full Text Search Knowledge Base Management Text Editing [4.7 (104)](https://www.capterra.com/p/130533/Helpjuice/reviews/) Knowledge Base Software Designed To Reduce Support. Fully brandable, includes Analytics, Instant Intelligent Search, Multiple Languages [Learn more about Helpjuice](https://www.capterra.com/p/130533/Helpjuice/) Knowledge Management features reviewers most value Access Controls/Permissions Alerts/Notifications Collaboration Tools Commenting/Notes Content Management Document Management Full Text Search Knowledge Base Management Text Editing 91% recommend this product [4.5 (88)](https://www.capterra.com/p/129326/Axero/reviews/) [Capterra Shortlist](https://www.capterra.com/knowledge-management-software/shortlist/) Unlock your company’s knowledge by centralizing files and platforms in one integrated knowledge management software. AI-powered search. [Learn more about Axero](https://www.capterra.com/p/129326/Axero/) Knowledge Management features reviewers most value Access Controls/Permissions Alerts/Notifications Collaboration Tools Commenting/Notes Content Management Document Management Full Text Search Knowledge Base Management Text Editing [4.4 (254)](https://www.capterra.com/p/131501/Bloomfire/reviews/) One platform for trusted, sourced answers from AI-ready, continuously verified organizational knowledge.  [Learn more about Bloomfire](https://www.capterra.com/p/131501/Bloomfire/) Knowledge Management features reviewers most value Access Controls/Permissions Alerts/Notifications Collaboration Tools Commenting/Notes Content Management Document Management Full Text Search Knowledge Base Management Text Editing [4.7 (292)](https://www.capterra.com/p/177031/Document360/reviews/) [Capterra Shortlist](https://www.capterra.com/knowledge-management-software/shortlist/) AI-Powered Knowledge Management for seamless knowledge transfer and reduced information silos.  [Learn more about Document360](https://www.capterra.com/p/177031/Document360/) Knowledge Management features reviewers most value Access Controls/Permissions Alerts/Notifications Collaboration Tools Commenting/Notes Content Management Document Management Full Text Search Knowledge Base Management Text Editing 90% recommend this product [## Slack](https://www.capterra.com/p/135003/Slack/) [4.7 (24149)](https://www.capterra.com/p/135003/Slack/reviews/) Slack is cloud-based software that unites people, projects, and tools, helping teams work efficiently with productivity & AI features. [Learn more about Slack](https://www.capterra.com/p/135003/Slack/) Knowledge Management features reviewers most value Access Controls/Permissions Alerts/Notifications Collaboration Tools Commenting/Notes Content Management Document Management Full Text Search Knowledge Base Management Text Editing 86% recommend this product [## Wix](https://www.capterra.com/p/169007/Wix/) [4.4 (10732)](https://www.capterra.com/p/169007/Wix/reviews/) Wix is a leading AI website platform for SMBs and individuals to build and manage websites without coding. [Learn more about Wix](https://www.capterra.com/p/169007/Wix/) Knowledge Management features reviewers most value Access Controls/Permissions Alerts/Notifications Collaboration Tools Commenting/Notes Content Management Document Management Full Text Search Knowledge Base Management Text Editing [## monday.com AI Work Platform](https://www.capterra.com/p/147657/monday-com/) [4.6 (6074)](https://www.capterra.com/p/147657/monday-com/reviews/) Create a dynamic informational database your whole team can contribute to while they work with flexible knowledge management software. [Learn more about monday.com AI Work Platform](https://www.capterra.com/p/147657/monday-com/) Knowledge Management features reviewers most value Access Controls/Permissions Alerts/Notifications Collaboration Tools Commenting/Notes Content Management Document Management Full Text Search Knowledge Base Management Text Editing [## Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) [4.4 (5451)](https://www.capterra.com/p/1167/SharePoint/reviews/) [Capterra Shortlist](https://www.capterra.com/knowledge-management-software/shortlist/) Content management solution that helps businesses with desktop sharing and viewing, text annotations, instant messaging, and whiteboard [Learn more about Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) Knowledge Management features reviewers most value Access Controls/Permissions Alerts/Notifications Collaboration Tools Commenting/Notes Content Management Document Management Full Text Search Knowledge Base Management Text Editing [## Connecteam](https://www.capterra.com/p/153140/Connecteam/) [4.6 (5301)](https://www.capterra.com/p/153140/Connecteam/reviews/) Knowledge Management for Frontline Teams - Policies, Guides, Manuals & Resources [Learn more about Connecteam](https://www.capterra.com/p/153140/Connecteam/) Knowledge Management features reviewers most value Access Controls/Permissions Alerts/Notifications Collaboration Tools Commenting/Notes Content Management Document Management Full Text Search Knowledge Base Management Text Editing [## Confluence](https://www.capterra.com/p/136446/Confluence/) [4.5 (3702)](https://www.capterra.com/p/136446/Confluence/reviews/) [Capterra Shortlist](https://www.capterra.com/knowledge-management-software/shortlist/) Confluence makes information accessible company-wide. Capture, organize, and share key updates so everyone stays informed. [Learn more about Confluence](https://www.capterra.com/p/136446/Confluence/) Knowledge Management features reviewers most value Access Controls/Permissions Alerts/Notifications Collaboration Tools Commenting/Notes Content Management Document Management Full Text Search Knowledge Base Management Text Editing [## Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) [4.5 (3463)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.  [Learn more about Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Knowledge Management features reviewers most value Access Controls/Permissions Alerts/Notifications Collaboration Tools Commenting/Notes Content Management Document Management Full Text Search Knowledge Base Management Text Editing 82% recommend this product [## Notion](https://www.capterra.com/p/186596/Notion/) [4.7 (2779)](https://www.capterra.com/p/186596/Notion/reviews/) [Capterra Shortlist](https://www.capterra.com/knowledge-management-software/shortlist/) Notion is the only knowledge management software that connects your wiki, notes and projects in one tool. [Learn more about Notion](https://www.capterra.com/p/186596/Notion/) Knowledge Management features reviewers most value Access Controls/Permissions Alerts/Notifications Collaboration Tools Commenting/Notes Content Management Document Management Full Text Search Knowledge Base Management Text Editing 87% recommend this product [## Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) [4.5 (2213)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) With Zoho Desk, create Multi-brand SEO friendly knowledge base articles on cloud for each of your brand to answer your customers FAQ's. [Learn more about Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Knowledge Management features reviewers most value Access Controls/Permissions Alerts/Notifications Collaboration Tools Commenting/Notes Content Management Document Management Full Text Search Knowledge Base Management Text Editing [## LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) [4.7 (1787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Start for free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes. [Learn more about LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) Knowledge Management features reviewers most value Access Controls/Permissions Alerts/Notifications Collaboration Tools Commenting/Notes Content Management Document Management Full Text Search Knowledge Base Management Text Editing 88% recommend this product [## Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) [4.2 (997)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Bitrix24 is a leading free social knowledge management and collaboration platform used by over 15 million companies worldwide. [Learn more about Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Knowledge Management features reviewers most value Access Controls/Permissions Alerts/Notifications Collaboration Tools Commenting/Notes Content Management Document Management Full Text Search Knowledge Base Management Text Editing [## TeamSupport](https://www.capterra.com/p/87908/TeamSupport/) [4.5 (848)](https://www.capterra.com/p/87908/TeamSupport/reviews/) Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships. [Learn more about TeamSupport](https://www.capterra.com/p/87908/TeamSupport/) Knowledge Management features reviewers most value Access Controls/Permissions Alerts/Notifications Collaboration Tools Commenting/Notes Content Management Document Management Full Text Search Knowledge Base Management Text Editing 82% recommend this product [## Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) [4.5 (825)](https://www.capterra.com/p/136189/Salesforce/reviews/) The worlds #1 customer service platform, empowers every service employee with the innovative tools, and unified data. [Learn more about Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/) Knowledge Management features reviewers most value Access Controls/Permissions Alerts/Notifications Collaboration Tools Commenting/Notes Content Management Document Management Full Text Search Knowledge Base Management Text Editing [## Microsoft Viva Engage](https://www.capterra.com/p/227175/Yammer/) [4.2 (819)](https://www.capterra.com/p/227175/Yammer/reviews/) Revolutionize internal communications by bringing together all employees inside a private and secure enterprise social network. [Learn more about Microsoft Viva Engage](https://www.capterra.com/p/227175/Yammer/) Knowledge Management features reviewers most value Access Controls/Permissions Alerts/Notifications Collaboration Tools Commenting/Notes Content Management Document Management Full Text Search Knowledge Base Management Text Editing [## JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) [4.5 (770)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service & collaboration. [Learn more about JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) Knowledge Management features reviewers most value Access Controls/Permissions Alerts/Notifications Collaboration Tools Commenting/Notes Content Management Document Management Full Text Search Knowledge Base Management Text Editing [## Freshservice](https://www.capterra.com/p/132997/Freshservice/) [4.5 (762)](https://www.capterra.com/p/132997/Freshservice/reviews/) Empower self-service and deflect routine requests with Freshservice’s AI-native knowledge management and unified search.  [Learn more about Freshservice](https://www.capterra.com/p/132997/Freshservice/) Knowledge Management features reviewers most value Access Controls/Permissions Alerts/Notifications Collaboration Tools Commenting/Notes Content Management Document Management Full Text Search Knowledge Base Management Text Editing 84% recommend this product Page 1 of 11 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (501) Products: Sort By: Featured Partners * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews Access Controls/Permissions Activity Dashboard AI Copilot Alerts/Notifications API Catalog Management Collaboration Tools Commenting/Notes Content Management Customizable Branding Customizable Templates Data Import/Export Discussions/Forums Document Management Full Text Search Generative AI Knowledge Base Management Reporting & Statistics Self Service Portal Surveys & Feedback Text Editing Third-Party Integrations Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Portal Software](https://www.capterra.com/portal-software/)[ITSM Software](https://www.capterra.com/itsm-software/)[IT Service Software](https://www.capterra.com/it-service-software/)[Service Desk Software](https://www.capterra.com/service-desk-software/)[Issue Tracking Software](https://www.capterra.com/issue-tracking-software/)[IT Documentation Software](https://www.capterra.com/it-documentation-software/)[Logbook Software](https://www.capterra.com/logbook-software/)[IT Ticketing Systems Software](https://www.capterra.com/it-ticketing-systems-software/)[Help Desk Software](https://www.capterra.com/help-desk-software/) Table of Contents - [1\. What is knowledge management software?](#1-what-is-knowledge-management-software) - [2\. The benefits of knowledge management software](#2-the-benefits-of-knowledge-management-software) - [3\. Typical features of knowledge management software](#3-typical-features-of-knowledge-management-software) - [4\. The cost of knowledge management software](#4-the-cost-of-knowledge-management-software) - [5\. Considerations when purchasing knowledge management software](#5-considerations-when-purchasing-knowledge-management-software) - [6\. Relevant knowledge management software trends](#6-relevant-knowledge-management-software-trends) ### 1\. What is knowledge management software? [Knowledge management software](https://www.capterra.com/knowledge-management-software/) is a centralized, searchable repository of digital documents such as PDF, docs, spreadsheets, presentations, audios, and videos. It allows users to capture, preserve, organize, and share business information, strategies, and ideas. It offers a self-service portal for sharing information internally and externally with customers or clients. Organizations can use the software for various activities such as training, inculcating best practices for processes and projects, and creating FAQs. * * * ### 2\. The benefits of knowledge management software Knowledge management software allows organizations to preserve the knowledge that employees have gained with time and experience, as well as share it with others. Here’s a list of the benefits of using this software: - **Improve employee training:** The solution helps businesses document information such as industry knowledge, employee skillsets, and best practices. Storing this data on a self-service portal makes it easy for employees to learn from peers and industry leaders as per their convenience. The tool can also onboard new hires quickly as they’ll have all the training resources at their disposal.  - **Speed-up access to information:** The comprehensive knowledge base would make it easy for employees to quickly find answers to their queries. You can also share the database with customers and clients in the form of an FAQ portal. The software would ensure that answers are consistent, accurate, and the response time is short.  - **Troubleshoot queries more efficiently:** The software allows you to track and monitor trends in customer and employee concerns/queries. These trends can help you eliminate problems, ultimately saving you time and money in the long run. * * * ### 3\. Typical features of knowledge management software - **Knowledge base management:** Create and store documents in a centralized database that works as an organized repository for knowledge retrieval. - **Full text search:** Search for specific keywords in entire documents, not just limited sections. - **Access controls:** Define access levels for different files and folders. Assign different permissions to users within the organization. - **Cataloging:** Organize documents based on similar tags and keywords. - **Collaboration:** Work together on projects by sharing information with colleagues in real time. - **Content management:** Create, deliver, and govern information in multiple formats, within a collaborative environment. - **Discussion boards:** Ask questions and share ideas via online forums or groups. - **Self-service portal:** Access the knowledge base, discussion boards, and supporting tools, such as a messaging service and ticket tracker, on a single platform.  - **Text editor:** Allow users to edit text from within the application via a built-in editor. * * * ### 4\. The cost of knowledge management software Most products in the market are priced on a “per user per month” basis, and can be divided into the following three pricing tiers based on their starting price. **Price ranges\*:** - $4 - $12 - $12 - $54 - Above $54 _\*The pricing included is for the entry-level/lowest-priced offering that was found on vendor websites on May 14, 2019. These ranges correspond to the 25th, 75th, and 100th percentile of the pricing information gathered from vendor websites of sample products._ The above list summarizes pricing for the base plans of most products. An enterprise, or premium product, which is priced higher, may include some additional features such as more number of users and increased storage space. * * * ### 5\. Considerations when purchasing knowledge management software - **Aligning business objectives:** Each vendor offers different features for distinct business needs. While some solutions are designed to be customer helpdesks, others are designed as collaborative tools to manage ideas and projects. Before purchasing a solution, list your business needs and match those to the software’s features. Also, create a roadmap to integrate the software into your processes and information systems. - **Ensuring data security and privacy:** This is vital, so check where your data will be hosted and the security measures to protect it. You can choose to deploy on the cloud (where the data is hosted on third-party/vendor servers) or on-premise (hosted on your own servers). Review the measures for both options and assess which option would suit your business. Also, verify the security provider’s compliance certifications. - **Assessing the total software costs:** The price of the software can vary from free to a few hundred dollars. To avoid overpaying for or underusing the software, ensure that the pricing plan you select has all the features to meet your basic needs. You may not need some of the advanced features or the full suite, which will reduce the software cost. Also, participate in free trials and demos to better assess the solutions you shortlist. * * * ### 6\. Relevant knowledge management software trends - **Increasing use of AI to filter information:** Knowledge management software providers are leveraging [AI to autotag content](https://bloomfire.com/blog/artificial-intelligence-fundamentally-changing-knowledge-sharing/) as per categories, making search indexing more efficient. They are also using AI to [auto recommend content](https://www.getguru.com/why-guru/no-search/) when users type queries into the built-in search bar, live chat, or email. This helps them discover relevant information at the right time.  - **Compatibility with mobile devices:** [Sixty percent](https://www.tristatetechnology.com/blog/20-essential-enterprise-mobile-apps-statistics-infographic/) of employees use mobile apps for work-related tasks, and 71% spend more than two hours a week accessing company information on mobile phones. Based on this trend, knowledge management software vendors are offering mobile apps for [Android](https://www.getapp.com/collaboration-software/knowledge-management/os/android/) and iOS devices, to ensure that users can access information on smartphones without having to compromise on the experience. * * * **Sources** Products evaluated for the pricing calculation were taken from [Capterra’s directory page](https://www.capterra.com/knowledge-management-software/). The pricing ranges exclude freemium versions of the products. The features highlighted were identified based on their relevance and the percentage of products in [Capterra’s directory](https://www.capterra.com/knowledge-management-software/) that offer them. The following sources were used for this document: - [Software Advice Buyer’s Guide on Knowledge Management Systems](https://www.softwareadvice.com/help-desk/knowledge-management-comparison/) (Date accessed: 14th May, 2019)  - 5 Free Knowledge Management Software Solutions (Date accessed: 14th May, 2019)  - Offer Self-Service Customer Support With These 3 Knowledge Base Software Solutions (Date accessed: 14th May, 2019)  - What is Knowledge Management? A Guide for Customer Support (Date accessed: 14th May, 2019)  - [15 Hot Knowledge Management Trends for 2019](https://axerosolutions.com/blogs/timeisenhauer/pulse/344/15-hot-knowledge-management-trends-for-2019) (Date accessed: 14th May, 2019)