EnterpriseWizard provides a complete solution for Knowledge Management and Customer Service, integrating your important data and business processes in a single system. With superior search capabilities, including full text indexing of attached files, users can find any kind of information quickly. Built in reports, rules and workflow automation, a flexible data model, and fine grained permissions give complete control. 100% Web-based, scalable, available for SaaS or in-house installation.
Product Features
- Automatic User Profiling
- Boolean Search
- Browsable Directories
- Cataloging / Categorization
- Chat Functionality
- Contextual Search
- CRM Integration
- Custom User Interface
- Customer Service Integration
- Customizable Fields
- Customizable Functionality
- Customizable Reporting
- Data Import/Export
- Data Integration
- Data Management
- Discussion Board
- Document Management
- Document Tagging
- Dynamic FAQ
- Email Integration
- Expertise Location
- Full Text Search
- Guided Problem Solving
- Help Desk Integration
- Legacy System Integration
- Mobile Access
- Multi-Currency
- Multi-Language
- Natural Language Search
- Performance Metrics
- Performance Support
- Process Management
- Project Management
- Reporting
- Request Escalation
- Search Functionality
- Self Service Features
- Self-Learning
- Software Development Kit
- Subscription Services
- User Access Controls
- Workflow Management
Show More Product Features
Product Details
- Platforms:
- Windows, Web Based, Mac, Linux/Unix, Other
- Support:
- 24/7, Regular Business Hours, Online/Self Service
About EnterpriseWizard
- Year Founded:
- 1991
- Location:
- California - United States
- Number of Customers:
- 250
- Industries Served:
- Financial Services and Banking, Software Services, Software Products, Education, Technology Services
- Stock Symbol:
- Not Available
- Annual Revenue:
- $2-10 Million
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