Parature Knowledgebase
by Parature
Parature Knowledgebase software provides easy access to the answers your end users need most. This central information repository offers your users 24/7 customer support, reducing your service requests while improving your support team efficiency. Organize the content any way you wish - even invite your end users to get involved by helping to identify the most valuable content. Try Parature Knowledgebase NOW!
- Boolean Search
- Browsable Directories
- Cataloging / Categorization
- Chat Functionality
- Collaboration Management
- Contextual Search
- Custom User Interface
- Customer Service Integration
- Customizable Fields
- Customizable Functionality
- Customizable Reporting
- Data Import/Export
- Data Integration
- Data Management
- Discussion Board
- Document Management
- Document Tagging
- Dynamic FAQ
- Email Integration
- Full Text Search
- Guided Problem Solving
- Help Desk Integration
- Multi-Language
- Natural Language Search
- Performance Metrics
- Performance Support
- Reporting
- Request Escalation
- Search Functionality
- Self Service Features
- Subscription Services
- Workflow Management
Available on the following platforms: Web Based
Support available: 24/7, Online/Self Service
About Parature
Year Founded: 2000
Location: Virginia - United States
Number of Customers: 800+
Industries Served: Technology, Software, Associations, Gaming, Education, Interactive Media, Manufacturing, Services
