Who Uses This Software?

We serve all businesses who need to share information with customers, employees, and other groups online. We particularly love small businesses, startups, SaaS orgs, government, and non-profits


Average Ratings

193 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $49.00/month/user
    See pricing details
  • Pricing Details
    $49/mo for 1 kb & 1 user. Extra users $20/user/mo. Extra kbs $30/kb/mo.
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • KnowledgeOwl
  • www.knowledgeowl.com/
  • Founded 2015
  • United States

About This Software

Clean, simple and intuitive, KnowledgeOwl takes the complication out of building and maintaining a knowledge base for your customers and employees. No distractions or cumbersome setups - just no-nonsense knowledge base software, ready to improve knowledge retention and customer satisfaction. And if you do need us, our friendly support team are always here to help you get the most out of your KnowledgeOwl subscription.


Features Checklist

  • Cataloging / Categorization
  • Collaboration
  • Content Management
  • Data Management
  • Discussion Boards
  • Document Management
  • FAQ
  • Full Text Search
  • Guided Problem Solving
  • Self Service Portal
  • Self-Learning

Product Reviews

Just Great!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I'd recommend Knowledge Owl to anyone. The functionality is great already but they are always looking for new ideas to improve it. The Customer Service is always friendly and helpful, couldn't ask for more.

Great customer service

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Knowledge Owl's Marybeth and Pete co-design and troubleshoot any foreseen issues. They are immensely valued and responsive. Their backend is great and intuitive - which makes training staff simple and fast. I would recommend them to anyone.

Pros: The backend editor is simple and intuitive. The customer service is incredible.

Cons: N/A. Everything is amazing.

Recommendations to other buyers: Nope. They're the knowledge gods they say they are.

Amazing customer service

5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I use this software to create lessons for internal and external viewing. It is really easy to use and creates really user friendly and professional guides.

Pros: -Ease of use -The owl favicon! -The fun element

Cons: That images don't enlarge when you click on them - I have spoken to Marybeth about this and it is something that will likely be added soon - so not really a con!

Simple Yet Powerful & Amazing Support

5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I use Knowledge Owl for a number of inter-connected knowledge bases, and I love how easy it is to maintain them. Not only am I able to use the same article in multiple sites, and have those articles update by updating just one of them, I'm able to insert custom content into one or more without affecting the rest. It allows me to create a custom experience without maintaining multiple versions of essentially the same information.

The platform is very easy to use, but powerful. And I cannot say enough about the tremendous support we've received getting up and running with Knowledge Owl. The answers are quick, complete, friendly and right on the money. No matter what I'm asking, even if it's filling a gap in my HTML skills, I always get quick help with a solution.

Pros: Knowledge Owl is easy to use but isn't restrictive, and the customer support is top notch.

This is the perfect solution for accessing information

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We are using this software to manage our technical information for our customer service and tech support team. There couldn't be an easier software to manage and use than Knowledge Owl. The software is getting better all the time, with smart and innovative features. Their support has been second-to-none when we need help or have questions.

It offers the analytic's we need to keep advancing our library. Thanks Knowledge Owl.

Great platform and Customer Service

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: For the most part, this software is easy and intuitive for a non-technical person to use, although it may require a little Googling if you haven't dusted off your HTML skills in recent years. Most of the design is point-and-click; images are uploaded and there is a nice visual editor, similar to Wordpress.

One of my favorite features is the option for the software to "fetch" the colors from whatever web address you enter. This enables the Knowledge Base to basically design itself, all you really need to do is decide where the colors are used and select a layout.

Our initial help center was created using our ticketing software, which seemed like natural thing to do. Except the end result was an outdated flashback, and like most fads from the past, unpleasing to the eye. Anything I did was just putting lipstick on a pig, so that being said, it wasn't going to take much to impress me.

Unfortunately, I ran into formatting issues so I was tasked to call technical support. It seems like a non-issue and for the normal person, it probably is...but I loathe technical support. I would rather go to the dentist than call technical support.

After a few days of trying to figure it out, I was told to stop "procrastinating" and make the call. That was harsh because even though *maybe* I was procrastinating a tiny bit, I was mostly ambitiously learning to make myself a more valuable asset in the future. However, that went awry when I did something that made our help center absolutely horrific. I frantically slammed CTRL-Z over and over again but to my dismay, our help center continued to look like a freak show.

Defeated, I hung my head and picked up the phone.

But, luckily for me, this technical support was not what I have experienced in the past - it was actually a pleasant experience. The errors of my ways were quickly erased into non-existence and our help center bloomed into what it was supposed to look like this entire time. Not only were my failures undone, but issues that I wasn't even aware of (yet) were fixed, too.

I am a writer and its reassuring to know that I have someone technical who can help me so that I can spend my time writing instead of banging CNTRL-Z. It's more efficient than the whole "ambitiously learning" thing.

A brilliant Knowledge Management Tool with a Splendid Customer Service!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We use KnowledgeOwl for our internal knowledge management and it changed our processes and efficiency a lot. We transfer knowledge a lot better and the team uses it on a daily basis. The customer service is superb with answers and feature requests. I recommend KnowledgeOwl more!

Easy to use, powerful and exceptional customer service

4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been conducting an extensive trial with Knowledge Owl and have chosen it as the preferred software for our new help center. Working with the staff at Knowledge Owl has been a great experience. Their customer service has been second to none; their follow up prompt and friendly. So far, our staff have found the product very easy to learn. And the guys at Knowledge Owl have been helpful in importing our existing legacy documentation into our new knowledge base.

Excellent

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Can't say enough about Knowledge Owl and their staff. They have gone above and beyond my expectations. Our organization had some specific issues that we were encountering with our tiered access and the information in our knowledge base our customers were able to see. Though at the time the capability wasn't yet available through Knowledge Owl they worked with us to develop it as an ongoing service instead of simply saying no we can't do that. That is a testament to a great company that will go above and beyond their call of duty for their customers needs. Knowledge Owl is a must for creating a dynamic and comprehensive knowledge base that will assist your company with its ability to easily navigate your support documentation and reduce call-to-action support requests.

Thanks you Knowledge Owl!

Trial customer who is making quick progress in setting up the software

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Directions on how to set up the software for maximum effectiveness and customer insight are clear.
Responsiveness and support from Knowledge Owl staff has been consistent from the start.

Easy-to-use CMS

4/5
Overall
3 / 5
Ease of Use
3 / 5
Customer Support

Comments: This platform is extremely easy to set up and use. As someone with no experience with coding, I was surprised how quickly I took to it. The Documentation page has pretty much everything you need to know about setup and use. It could be more user-friendly--for example, uploading images is a muli-step process. Why can't you just add an image to an article like you would on, say, MS Word? Modifying tables is a little cumbersome, but once you get a hang of it, it's no big deal.

Great product but need to be more simplified

4/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support

Comments: Great product but sometimes there could be too much information and could be harder for user to get information quickly.

overall really good - great cusotmer service :)

5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Best product on the market for our uses anyway! Easy to use and when we have had questions support has been good.

Excellent customer service and easy to download and use free trial

4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Super easy to download free trial and get started. The customer services is fantastic.

This software was so easy and effective that my Vice President was stunned (in a good way)

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I am a complete novice, to the point that I'm not even sure what a knowledge base is. That being said, I described what I needed to do in an email to Knowledge Owl, and, within that same day, I was contacted. Marybeth listened while I basically described a whole mess of things I wanted, understood what I needed and then immediately helped me set up our first news site. After my normal labor-intensive task of gathering articles and editing outside of the site, I found that setting up my categories and posting my articles took next to no time at all. I showed my Vice President, who is the owner of the news site. He was so thrilled, he could not stop showing people. We have gotten rave reviews and people love that they can access and review the site on their mobile devices easily. I look forward to a long, successful relationship with Marybeth and company.

Works well

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've not used other commercial Wikis before, but certainly compared to the open-source wiki our development group was using prior, KnowledgeOwl is much easier to use and keep things organized. We've been using for over a year and are happy with it so far.

lots of features!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: KnowledgeOwl is an excellent solution as a knowledge base for our software. It is user friendly and customer service is great!

Makes our lives easier!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've used KnowledgeOwl for a client. They needed to be able to create an intranet that was password protected and easy to update. The KnowledgeOwl went above and beyond helping us create the perfect intranet and even trained the client on how they can update it themselves.

I love using the product and the support can not be beat!

Knowledge Owl is the BEST tech experience I have had!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Knowledge Owl is easy to use, intuitive enough that even the not-so-tech-savvy can set up nearly everything in ONE DAY, and Marybeth's title, "Knowledge Goddess / Chief Executive Owl," is the best description of who she is and what she so enthusiastically does. We are so happy we are working together on a project that will change our approach to educating and training thousands of educators.

Customer service second to none!

4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I needed a hosted knowledge-base solution for our customers that wasn't just a feature of a help desk / ticket tracking system. KnowledgeOwl fit our needs as close as you can get without developing a custom website.

I ran into a few hiccups in the product, but the customer service has been absolutely remarkable. Not sure I've ever found support for any product that comes remotely close. Quick answers and work-arounds, even on the weekends and outside of normal business hours.

I went from zero to having a customer-presentable site in an afternoon.

A quick, easy solution to compiling corporate knowledge!

4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Knowledge owl is extremely simple to set up and populate with data in an organized, searchable fashion. It is where we keep all of our corporate 'answers' up today, published and relevant. It is ideal for our business which has units spread all throughout the continental US.

Intuitive and User-Friendly

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: In working with KnowledgeOwl, I've found that the interface is very easy to use, and the structure and setup of the sight is very intuitive. It is easy to upload and organize information, and manage who has access to that information. Overall, it is one of the best platforms I've seen in working on the UW-Eau Claire Knowledge Base.

Easy to use and great customer service

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This software is a great tool! It is very easy to use and understand and we were able to start adding content to our knowledge base with no training. This has helped fill a need in our organization in a quick, inexpensive and easy way.

The customer service is outstanding and they are willing to help with demos, training and any questions we have.

I highly recommend KnowledgeOwl for anyone looking to update their help documentation to a more modern, online version.

Fantastic Customer Service

4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've been working inside KnowledgeOwl for the past six weeks straight, and whenever something erroneous occurs, I know that Marybeth and her team are ready to help. It's an easy-to-use program, and really does well linking the different bits of content together.

Easy to Use

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Knowledge Owl is easy to use and allows for a range of setup. All pages can go through an internal review process before they are live for your customer. All pages can be tracked as far as number of reviews, what's most popular, etc. Each page can also be linked to other pages that are similar or relevant. Knowledge Owl is a great tool for in app help.

Customer service is great.

4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The API was easy to use but most of all the customer service from both the CEO and CIO was prompt and so far they've full filled all of our requests.

KnowledgeOwl is very easy to use and navigate.

4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: KnowledgeOwl offers a feature set and an ease of use that is better than it's competitors. Other systems are complex and can be overwhelming. With KnowledgeOwl, I was able to jump right in and begin creating content with no training; it was very intuitive and easy to learn!

There are many features I like about KnowledgeOwl. I can single source screenshots so they get replaced quickly and easily through the articles, I can create snippets to help save time and effort with repeating content, I can add synonyms to keywords to assist with search capabilities and I can publish multiple outputs.

The need for responsive design arose as new devices with differing screen sizes and resolutions appear. KnowledgeOwl address this need and I consider responsive output as a significant feature!

There isn't much I don't like. There is opportunity for improvement with formatting capabilities and adding an import existing content feature.

The tech support is fantastic. They are quick to respond and provide excellent guidance and assistance to ensure my questions are answered or my issue is resolved in a timely manner.

KO user/article writer

4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: First, I want to point out how amazing the customer service is at Knowledge Owl. All questions are answered quickly and in such a friendly manner. I believe that this is the most important feature of any product!

Secondly, the software is very easy to use and needs little to no training (which is super important and efficient when working in a fast paced environment). There are some quirky things that could be improved with the interface and its' usability, but with some growth, this product has such great potential! I see a true winner here :)

Best knowledge base software

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: KnowledgeOwl has a great name + symbol -- because Marybeth (Customer Support Goddess) is amazingly knowledgeable, not just about customer service, but your use case and application. They're also incredibly supportive in trying to figure out development of new features to help support your use case. They helped me upload Microsoft Word documents for ease of transferring knowledge base articles. Their software is incredibly easy and intuitive to use for first time users or users used to wikis. All of my reader/users were incredibly impressed with how quickly we were able to update and interact with the KnowledgeOwl software. Great job, guys, and keep up the good work!

All of our user documentation has been created using KnowledgeOwl. Great tool!!

4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: We like the ability to link documents to allow articles in multiple categories while providing a single location for updates. Easy to use and functional, it allowed us to create an entire Quick Start Guide for our clients within a few months.

User Friendly, Reliable and Useful

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: pros: easy to read screen, intuitive, clean cut, and useful for business articles

cons: there are no cons besides wishing it were easier to paste videos directly in the article

Great tool to post information for staff.

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We use this tool as the "Hub" to help staff have instant access to important organizational information such as our policies, procedures, training classes and District information. We have been able to incorporate other software/systems within KnowledgeOwl so staff can sign-up for training classes and take surveys.

Central repository for all pertinent information.

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We use KnowledgeOwl for our "hub" of information relating to employees right and responsibilities with the park district. KnowledgeOwl provides 24/7/365 access to all policies, procedures, training calendar, forms and links to other relevant sites. This has eliminated having to go to multiple sources and unnecessarily printing handbooks.

Customer Service is worth the cost by itself

4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We're still new to the KnowledgeOwl system, but so far the experience has been entirely positive. We spent weeks researching which product would best suit our needs and budget, and KnowledgeOwl met both. What really sold it for us was how responsive they were to emails and questions. We're looking forward to a long relationship with KnowledgeOwl and know that the product will have a significant impact on our business.

Great option for Self service Knowledgebase provider

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Knowledge Owl offers a great product that is easy to use, maintain content, is intuitive and looks great. You do not need to know code to use this software.

The Support and Customer Service is Fantastic. I highly recommend Knowledge Owl.

Amazing software with a even more amazing customer service

5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: easy to use, pleasant to watch, amazing helpdesk, nicely done!

cons: can't come up with something.. maybe integration in our own website?

Using it to setup internal and external knowledge bases for my organization

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Knowledge Owl is VERY easy to use and very easy to get started. It is flexible and simple to setup. Their customer service has always been extraordinarily responsive and eager to partner and implement suggestions from clients. I particularly love the ability to be able to link content across different 'databases'.

The only minor 'issue' is with inserting images. You are required to upload them instead of being able to copy/paste into the document directly. So this increases the time to write articles a small amount.

A great knowledge base!

5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Knowledgeowl is great for our company's knowledge base. Pages are easy to edit and manage, and as a designer, I really enjoy going through the code to make my own design !

Amazing customer service !!! Anytime you have an issue, they will always be happy to help you and very fast to answer. Marybeth is a lifesaver ! Thank you so much for this excellent tool !

Our business uses Knowledge Owl (KO) as our platform for sharing knowledge across our workforce.

4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: We find KO super easy to use - which we love. It allows our various users to create varied content in a way that is intuitive. The fact it works on any device is also crucial to our field resource.
The cool additions of things like spellchecking make KO a no-brainer for us!

Easy to use, easy to style and links in lovely with our system

5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros:
Looks good
Easy to setup articles
Good customer support

Overall, this looks great linked into our system and has given us a cost effective way of providing a knowledge base to our users quickly and easily

Amazing customer service, realiable tool, a real SaaS product

5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I use KnowledgeOwl on a daily basis is a great software to share information among teams. We like the variety of features from SSO, third party integrations to tags. Knowledge Owl support team has been outstanding and we really appreciate their ability and willingness to tailor ( or provide clear guidelines) for our needs. You can custom the overall look and feel of the platform.

Quick, Easy, Effective

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Knowledge Owl was super easy to set up and get started with.

The user interface is simple but effective and the support staff were brilliant at responding to any and all of our questions.

Very impressed

Great organizational tool with easy to use UI

5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Knowledge Owl perfectly suited our needs as a small company to start creating documentation to share between departments as our business continues to grow.

The UI is intuitive and easy to pick up from the beginning , the customer service has been great, and maintaining the documentation along with being able to control the visibility of who can see what categories and articles has made this the only service we need to manage our our information. The only downside has been the inability to organize uploaded files. A great product that I cannot recommend highly enough!

Everything to date has gone extremely smooth.

5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: So far i have had only a positive experience.

Excellent Tool

5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros, Cons - I don't encounter anything. Excellent Tool

Fast, Stable & User Friendly

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I had introduced this software to my peer, which was not having strong IT background. However, after an hour session with her, she can manage to upload all the articles, and launch in-house knowledge base, without much help from IT side.
Strongly recommended software.

I love the ease of working with Knowledge Owl

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been using Knowledge Owl for around a year now and I really only had a very brief introduction to it. I have managed to be able to navigate around it quite easily without any real help. It's also a great tool to be able to communicate effectively with a large number of people.

Easy to use

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros
- The product is very easy and intuitive to use.
- Customisable to give the company look.
- Accessible from any device.
- Great price.

Cons
- None really that I can think of.

Easy Guide, Easy Life

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have only used KnowledgeOwl for a few months and I feel that I've been able to easily put together what I need in my role at my company because of the ease of use of the tool and the help resources have also been helpful. Thank you!

KnowledgeOwl - Great tool and excellent customer service

4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Moving all our internal and external guides on to KnowledgeOwl has transformed our ways of working and hugely reduced the amount of time we devote to one-to-one support.

KnowledgeOwl includes a great range of functionality, enabling the creation of everything from very simple 'PDF' style guides to complex resources integrated into other systems. We are still discovering more capabilities and our knowledge base resources keep getting better because of them.

Pros:
Straightforward interface, easy to produce impressive resources with little previous experience, very customizable, lots of great advanced features, keeps improving, fantastic customer service.

Cons:
As part of the on-going evolution of the product, parts of the user interface change, which can result in a bit of re-learning how to do some things on occasion (a small amount of pain for the associated system improvements).
Exported PDFs do not maintain the fonts used in the on-screen knowledgebase.

KnowledgeOwl rocks!

4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: KnowledgeOwl is very easy to get started with and use. There are many great features for online documentation, etc. Some of my favorites things are versioning, drag and drop organization of pages, last updated feature, and the PDF option.

Overall it's great, the PDF for the entire site option isn't entirely intuitive at first, but once you understand it has to be manually generated it's all good. The visual styling could use some improvements, but in all fairness I haven't dug deep into it yet to see what's possible.

An easy-to-use, flexible, and almost infinitely customizable documentation server

4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We use KnowledgeOwl to host our software product documentation, and it has been a far superior experience to that which our previous hosting service gave us.

Pros: Easy to upload HTML files to, simple and clear back-end editing, flexible possibilities for TOC creation, very malleable site layout and page layout, support for a wide range of device screen sizes, excellent and sophisticated text search on the front end, support for Javascript and jQuery, etc.

Needs: Improved editing experience in source view, site-wide find-and-replace, more flexibility in allowable content in the TOC pane, more powerful and scalable image server.

Customer Service: Unparalleled. The enthusiam and dedication of KnowlegeOwl's support team has made it especially enjoyable and instructive to work with them.

Documentation for Customer Service Use

4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've used Knowledge Owl for creating documents for our customer Service desk. These documents are used for quick reference guides for the employees to lookup answers. I've found it easy to use, only a few slight formatting issues to work around when creating documents. Employees have found it easy to use.

KnowledgeOwl--Easy to use, very cost-effective

4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: KnowledgeOwl is very easy to use and has allowed me to quickly format and publish high-quality knowledge bases. The output can be easily modified depending on your needs and the final product looks very professional. So far, it seems to meet all of my needs for knowledge base software. The customer service is responsive and friendly. The documentation needs a bit of editing, but otherwise I would recommend KnowledgeOwl without reserve.

Great Product!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Very easy to use!

¡Super easy and super useful!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We are a company that deals with around 150,000 different clients with all sorts of specific situations (we are a courier company) and they contact us on our e-mail, phone, chat, Facebook, Whatsapp and our 50 branch offices. There's only one way to keep up and to keep our team synced up: Knowledge Owl.
The security features allows us to restrict the access so that our customer care agents and the staff on site can both access the information safely.
The interface is so easy to use that our Marketing Department can add the latest offers on it and inmediatey the whole team can communicate this information to our final clients.
We love Knowledge Owl and are planning to keep using it and expanding it for years to come!

KnowledgeOwl rocks!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We reviewed several options when looking to update our help systems. Some of these options were several tens of thousands of dollars annually. We landed on KnowledgeOwl because of their responsiveness and ability to execute on promises quickly and efficiently! We have been able to customize the interface to match our branding and populating it has been a breeze! As an IT department we rarely, if ever, have seen responsiveness at this speed and usefulness! Kudos to KnowledgeOwl for understanding that people still make the difference in the tech segment!

Super simple knowledgebase software

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We'd signed up for KnowledgeOwl (then HelpGizmo) to use as a white-label manual for a product we resell. It's fit very well into that role, since we can customize the help center to only show information related to the product and disassociate it completely from our branding, which has helped a lot for marketing.

The software itself is very easy to use, way easier than something like MediaWiki. The rich text editing and easy image uploads (did I mention they host your media? No hotlinks!) makes writing articles with video/pictures super easy. It's also really easy to update articles, I went and overcomplicated myself when all I have to do is drag and drop the resource I want.

Support has always been wonderful, Marybeth, Pete, and the team are great at communicating changes (like the DNS shift from helpgizmo to knowledgeowl), answering questions, implementing fixes, and basically just being all-around great.

Customization is quick and easy, there are several features we haven't needed to explore but really do make KnowledgeOwl a great drop-in solution for other CRM or ticketing tools. Plus, users can download PDFs of your articles which makes distributing printable documentation even easier.

KnowledgeOwl is a great piece of software that does exactly what it needs to do, and nothing more. It's thoughtless to the point of never being in your way, allowing you to focus on writing and managing articles instead of spending time messing with options and configurations. Plus, it allows users to configure multiple KBs on the same account, so I can manage customer-facing documentation on one KB and have internal, staff-only documentation on another. Yatta!

KnowledgeOwl has become my go-to recommendation for a fast, easy, smart, professional knowledge base system. Give it a shot, I'm sure you'll feel the same way too!

Love the Finished Product, Back-End Lacking

3/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: I like the way everything looks on the front-end and think the search feature is awesome (could populate options a little faster though). The finished product looks polished and is really effective in helping to make organizational info widely available. I also like the "suggest an article" feature and the rating/feedback option for other articles. The overall layout/look is intuitive and easy to navigate.

On the back-end, the format for writing articles could be way better. For example, when editing articles, it's hard to tell what the font is. The roundabout way to add pictures is also inconvenient. Copy/Pasting from another source is also difficult. When you've been inactive for a period of time, Knowledge Owl will kick you out without saving your work which can be very detrimental. The addition of Auto-Save would be amazing!

Back end could use some work but otherwise amazing tool

4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: There are a few issues on the back end that make creating and editing articles a bit tedious, but overall KnowledeOwl is a terrific tool and service.

Copying articles, adding photos, and restricting articles to specific groups works wonderfully. This is an absolute step up from our previous Learning Center without breaking the bank.

The customer service is second to none. Very responsive and helpful when it's needed.

As beginners the software is easy to use, improves our customer service and efficiency.

4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: This software puts your organization knowledge at your finger tips. As a customer service department we need to provide quick and accurate information to our users, KnowledgeOwl allows us to do this.

We are still beginners at using this software and stumbled a little bit, but KnowledgeOwl has the best support team I have ever worked with. They go above and beyond to assist and fix problems you create. They are also eager to make improvement based on the issues encounter. They are extremely quick to respond and you feel like to a friend that help and encourages you to succeed with your business process through the use of their software.

I highly recommend KnowledgeOwl to any one looking to improve or create a knowledge base.

Phenominal service!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Being in the customer service field, I pay attention to how companies treat their customers. After reviewing the Knowledge Owl knowledge base software, I noticed a couple of things that our company needed that was not in the software. I mentioned it as a future suggestion and, to my surprise, within 7 days it was implemented. I have nothing but good things to say about the software and support. I would recommend this to anyone!

Implementing a knowledgebase to the company

5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have from the very beginning experienced a wonderful coopoeration with the KnowledgeOwl team. they have listened to our problems and did everything in their power to solve them. Best of all is that the solution usually come the next day, which is very important for us.
The customer service team is one of the best support team that I have experienced. They are very competent and polite! 5 stars!!
Regarding the program I really like the interface. And beeing the Company admin of our KB it is very important that the maintenance of site is easy and does not take up to much of my time. It is easy to use and not some complicated. 4 stars!!
/Erika Skoglund

Great way to organize and share instructional content

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our team organized on-line instructions for our software platform. What we really liked was Knowledge Owl was simple to use and organize content in preparation for sharing with our customers. Now that we've launched the knowledge base, I personally love the search and that we can show all of our users the popular content.

Additionally, we really appreciate the security options available & that the Knowledge Owl team answered all of our questions thoroughly, making this an easy choice for us.

Fantastic, Customer, and Reader Friendly, improvement in Admin Features expected

5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Fantastic and easy for readers to find and refer to what is needed. Love that it is responsive to whatever screen size you are accessing with. Robust editor. Adopted quickly by users and readers. Low barriers to entry.

Administration of documents can be a little tedious. Looking forward to some of the features currently on the roadmap!

Using KnowledgeOwl is very easy to use and they are always willing to help!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: KnowledgeOwl is easy to use. There customer service is great and they are quick and wiling to help in any way they can. They have been great to work with!

Fast and knowledgable customer service, easy to use website

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The website layout, design and navigation are very professional, effective and easy to navigate. With no coding skills required and almost zero learning curve, it allows you to create a knowledge base, manual, handbook, or portal quickly and easily. It's extremely powerful, affordable, and customizable documentation software.
We have been using their services for several years and very content and happy about it. Any questions are answered fast and with detail. Customer service people are very professional, smart, detail oriented and patient. They are always ready to solve our problem and really know how to treat their customers. Overall very trustworthy and pleasant to work with. Because of them our new Help System looks awesome and easy to navigate.

A Great Solution

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: An easy fix for document sharing, especially for smaller companies that don't have a lot of manpower. So simple to set up and keep updated.

Great Experience

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I love using knowledge owl. It makes it so easy to document need to know information and creat quick one page tutorials for our agency. Our documents always look clean and professional and are sorted nicely.

KnowledgeOwl has been amazing, easy to use software that has empowered us to document our system.

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: It's easy to use, mobile friendly and one of the best choices we've made in our software suite. The price is great as well!

Affordable, easy to use, outstanding customer service

4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our organization is using Knowledge Owl, from the recommendation of another agency, as an affordable and easy-to-use solution for national accreditation standards and documentation. This included managing responses to 151 standards, complimented hundreds of documents (many with multiple standards) and policies. We are also using for our agency policy manual so that all employees have access to current policy at their fingertips. Knowledge Owl is easy to use and the customer service is extremely responsive, usually within 15 minutes. The ability to download into pdf or Word is a fantastic tool. Having unlimited readers is a key feature for us. The only downside to KO is the inability to link an uploaded document to multiple knowledge bases. I would give Overall rating 4.5 stars if I could.

Simple UI + Rocking Customer Service = Amazing Product!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The first thing to know about the KnowledgeOwl product is that the team behind it is really dedicated and extremely responsive. Whenever I've had an issue, they have been right on top of it and that's worth a lot.
Combine this with a really simple and rock-solid product, and you have a real winner. We deployed a new product knowledgebase in less than 30 days from start to production with KnowledgeOwl. When we needed tweaks to the mobile view, they were able to immediately help. When we suggested new features, they were quick to give us a delivery date and put them in queue.
The product is very easy to set up, even simpler to maintain, and (most importantly) it is stupidly simple to use. Simplicity is key as far too many other products we evaluated had a lot of legacy UI or other complexity which served as a barrier to entry for the end-user.
If there was any difficulty it's with uploading images to be used. The files are uploaded to a library and then transferred to the website through an automatic process. Usually this is instantaneous, but if you upload a file with the same name or do something else weird then it can take several minutes to straighten out. That's a fairly minor concern in a product that can do so much with such a responsive staff.
Our technical team uses the knowledge base every day. What more can you ask of a product?

Gtreat Product! Very Easy to Use!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Great product to create an online searchable knowledgebase for any purpose. What makes this product stand out - is that you can download every article to a PDF as part of the standard setup (which you can turn off too) and you also have the option to publish all of the articles in a combined in a PDF document with a table of contents. This is very helpful for operating procedures or any use case where you need that kind of functionality.

They also listen to the feedback from their customer base and add on features to make their product better. Customer support has always been top-notch!

Awesome......!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: With us being a company who need to deliver technical documentation to both our in house staff and clients, we desperately needed to have a knowledgeable base up and running. We initially thought the process would be daunting but it's been a piece of cake, after a few days we had everything the way we wanted and it was populated with a whole library of documentation. Mary Beth has been a huge help in getting this started and is always on hand to answer questions, Knowledge Goddess certainly rings true in her case.

Ticks all the boxes. Super easy to use but still powerfull enough to suit our needs.

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros:
Multilevel categories, oddly enough missing on all other cloud based alternatives.
Extremely simple to edit.
SSO support.
Easy to modify look and feel.
Fantastic customer support (best I've ever experienced)
Permalinks
Multiple instances
PDF generation of pages

Cons:
Sometimes it's a bit tricky to get the HTML in the correct format. But compared to other online WYSIWYG editors it's not a major issue.

A wikipedia style knowledge database for my company

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We looked for a way to create a Frequently Asked Question database (FAQ) for our sales team that would allow everybody to read FAQs but only specific persons to add and edit those. It should allow to work with a Word style editor and should be cloud-based for the quick read on the road by smartphones. It should be searchable, expandable both in the amount of data and the number of users . Last not least it should not require big upfront payments as we wanted to test and grow it organically. We had a few questions wich were answered immediately.

KnowledgeOwl fulfills all of our requirements, the business model is fair and we are happy that we found that solution.

Positive-feedback-only zone!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We're well into the process of obsoleting and migrating components of a large set of hard-to-maintain legacy docs and Helps, and implementing a more nimble approach that allows us to provide our customers and dealers with the information they are asking for. KnowledgeOwl is proving to be a robust and easy-to-use authoring tool that lets us generate and deploy critical information quickly on an as-needed basis and then continually improve and expand on the topics as time and resources allow. As the sole writer at my company, I really appreciate the ease (and enthusiasm) with which non-writers can dive right in and start generating content, allowing me to focus on editing, writing overview and bridge topics, adding links and keywords, assigning new topics to subject matter experts, and so forth. The KnowledgeOwl authoring environment is intuitive, easy to use, and feature-rich. The UI is straightforward---it's all right there in front of you. KnowledgeOwl is saving us time and effort and aggravation, and it's very rewarding to be able to respond so quickly to requests for information.

Super duper customer support team and a terrific tool

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: KnowledgeOwl is a very deep tool, yet user-friendly.

Customization of almost everything, along with standing features. Customer support is very helpful.

Great customer service

5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: The product is easy to use, looks good, has good documentation and offers plenty customisation.

Best however has been the awesome personal customer support.

Fantastic Tool & Great Support

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I work for a small start up and we needed a simple to use tool that would allow us to build an internal knowledgebase. I looked into Desk and Zendesk, but the tools were large, expensive or just didn't offer the things I needed. After stumbling across KnowledgeOwl I started testing it out. Even during the trial period, the CEO herself did custom coding for me and helped me dig through bugs and issues to make sure their tool worked for my needs. Since then my entire department is now using KnowledgeOwl on a daily basis and it's become a center-point for training and resources on how my guys do their work. You honestly won't go wrong with this product. They will go above and beyond to help make sure you get what you need at a great price!

Very good experience so far with very few issues.

4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pro: Easy to use for basic functions

Con: Hard to find additional information online for more specific functions (i.e. Codes)

Wonderful knowledge base software

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We are a small accounting firm and needed a knowledge base product that is easy to use and reasonably priced. KnowledgeOwl fit the bill perfectly.

We identified a couple of "tweak" to the authors and they worked with us to incorporate them into the product. Excellent service indeed!

Gold standard support and easy to implement

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We looked at a range of software products to fulfil the role as our new Knowledge Base. Knowledge Owl was by far the easiest to use and quickest to implement. The support we were offered and then got to help us integrate with our web site was amazing.

We were very quickly able to show that the software could do what we needed, and getting our data into the tool has been simple too.

Now we're live supporting our ever-growing user base worldwide, and we haven't had a single glitch with it at all.

Just what we needed! Worth every penny.

Useful product. Does the job well. Could be a little easier to use

4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Very satisfied overall. It would be good if the text entry functionality was a little easier to use.

Easy to use KB with great customer service!

4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We just started using Knowledge Owl and are super impressed by all of its capabilities-- the backed is just as easy to use as the front end, the customer service is out of this world, and the features are already improving. I can't wait to make our prototype site live for all of our users!

Every feature we could want!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: KnowledgeOwl has every feature that we could wish for from a Knowledge Management Software. We had previously been using a big name brand - and KnowledgeOwl blew them away in terms of features and especially in terms of responsive customer service. We're incredibly happy with the product here and I can't wait to see what comes next.

Great software!

4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Very easy program to use and a very useful tool. Some functions could be improved for article writing in terms of the breadth of what Knowledge Owl can allow you to do i.e. copy-pasting formatted text, inserting/manipulating images, etc. However, we have only had a small number of problems with uploading items and each time we have faced a problem with the program Marybeth from Knowledge Owl has been extremely helpful and quick with providing solutions. Overall a good user experience.

OMG THIS SERVICE IS GREAT!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Thanks for helping me whip my team into shape. We're not quite there but the team is slowly starting to come around. Slow and steady.

Knowledge Owl makes me look good!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been using Knowledge Owl for 2 years now and it was my first time using html. The support team has been incredibly helpful, knowledgeable and patient! They never made me feel like my questions were invalid and have not only been prompt but very comprehendible with their responses.
I am now the person in the office that everyone goes to for their questions on the Knowledge Base and it makes me look good!
Thank you Knowledge Owl.

We have used the software for over a year

4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We are very happy with the tool as it has a very simple user interface where even non advanced users can add articles to the knowledge base.
We will continue to use the software as it solves our problems.

overall, great experience!

4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I found this software program to be a great asset! Its a great platform to easily share information with our owners. The customer service is exceptional as well! Their team is always eager to help and seem to go out of their way to ensure the best experience for their customers.

KnowledgeOwl is great for technical and non-technical people to use. Very customizable & top knotch!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The customer service is AWESOME. Always helpful and available to answer questions. I would recommend them to anyone.

Knowledge Owl Helps Our Team Stay Organized

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been looking for a knowledge base solution for internal processes and procedures. Many of the tools out there today cater more to client facing KB's. This platform does both and is very easy to use and just gets the job done. If you want an easy to use system for keeping your team (or clients) up to date on FAQ's, How To's, etc. then this is great selection.

Great functionality and responsive technical support!

4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: We are creating a user's manual of our products based on KnowledgeOwl service. Our users are very satisfied with the service because it is very easy to find the right information.
As for us it is very easy to structure the information and restrict user access. Restriction of access is important for us as some articles have to see only the employees of our company.
Also want to add that technical support is quick to responds and solves problems.

Thank you!

Great product and even better service!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The guys at Knowledge Owl are, as their job titles say, Customer Service Gurus. It's a pleasure to deal with a company who is so focused on the usability of their product and the service they provide - it makes things so much easier. The product is great and easy to use, it's become an essential tool within our business. Any cons are as a result of my own IT failings, and Knowledge Owl are always there to help me with that.

Excellent software, very user friendly.

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The software was very easy to learn. We had our Knowledge base up and running in no time. Excellent customer service when it comes to tech support.

Easy to use and great for a small knowledge base for the price

4/5
Overall
5 / 5
Ease of Use
3 / 5
Customer Support

Comments: Pro: The tool is pretty intuitive and easy to learn. It did not require any significant amount of training.

Cons: Some things do not sort (snippets) and there is no filter making it hard to find things, some HTML knowledge is needed to get pages to look the way you might want them.

Since there are only a couple of employees, it is hard to reach someone when you need help but they do call back and are very helpful and professional.

KnowledgeOwl wins on customer responsiveness & functionality implementation

4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: As someone coming from the high-end CMS authoring tools of Madcap Flare, RoboHelp, and HelpStudio, KnowledgeOwl has a lot more of the features that I expect to see from a CMS system with the additional bonus of having a team willing to go the extra mile to implement tweaks for their customers.

It's a perk, especially compared to the stand-alone systems, where "can I do this?" usually returns a response of "you get what you get and LIKE it. Oh, we also just rolled out a $1500 update. Go buy that, it has that little tweak you want. Kind of. But not really. Oh, and you should spend eight hours tracking down a solution to the problem you're having in our forums, because what you want to do isn't part of this release. That's in the next release. We promise."

Not that I'm bitter.

That doesn't seem like much when you're working on a sedate development environment. Having the time to sit down and really chew on some Javascript is part of it, but when your only free time to breathe or do a little research on the site interface issues is during your morning bus commute, it's a huge impact to your daily work routine.

When you're trying to slam out content that changes on a daily basis, not having the time to implement a backend code tweak for your site while keeping up with your dev team's amazing ability to crush deploy deadlines like empty Red Bull cans makes it hard to get those tweaks to your backend integrated in a timely manner. But KnowledgeOwl has been responsive, helpful, and reasonable - to the point where I don't mind waiting a day or so to get an answer back or telling my team "I asked KO about it, they're figuring out a fix for that."

I am not a huge fan of CMS hosting apps and sites from a purist's standpoint, but KnowledgeOwl makes me think I may become a convert.

Robust and user friendly

4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We've only used KnowledgeOwl for a couple of months but have been very happy with our experience thus far. The fact we have so much control over the system is a big plus for us and the analytics give us the data we need on the back end to make changes and understand how our students are using the system. We were able to get our database set up quickly and available to our 12,000 + students. Any questions we've had have been answered by the support team quickly and incredibly friendly.

Simple to use, Affordable, Does everything it promises!

4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We've been using KnowledgeOwl for almost a year now to serve as a knowledge repository for our contact centers. We looked at lots of solutions that cost a great deal more, but in the end, we just couldn't justify the cost. KnowledgeOwl allowed us to get the information our associates needed quickly and without tons of overhead or complicated management screens. Sure, there are more feature rich products, but simple knowledge management without a lot of hassle, this tool fits the bill perfectly.

KnowledgeOwl is ACES!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Requirements for our new company Knowledge Base included clean importation of legacy (Word) documents, easy of use to support non-technical administrators, and enough flexibility to adapt to sophisticated use cases.

Many products met one or two of these requirement, but an exhaustive search left KnowledgeOwl as the sole product standing.

Additionally, the pricing structure allows us to deploy multiple Knowledge Bases without the need to manage different users groups.

During our trial, the support given by KnowledgeOwl's staff allowed me to deploy a proof of concept in under an hour.

Fully featured, easily deployed, affordable, well supported . . . all of requirements were met. You should add KnowledgeOwl to your list of potential vendors.

Best customer service I've experienced with any supplier

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Love these guys. So so helpful, very friendly and a good sense of humour to boot! Thanks again for all your help in improving our knowledgebase and going above and beyond anything we ever expect of you.

Enjoyable and Productive

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros:
- Great user interface. Clear, concise and easy to use!
- Great support/customer service
- Plenty of optional customisations

Cons:
....

I entered an organization who had selected Knowledge Owl as their knowledge base.

4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: At the forefront, the customer service should be identified as a model for how to practice. Each question I have had has been sufficiently addressed. The knowledge base is a simple enough once you have the know-how which leads to the only flaw that I have found which is in training. Some learning modules or voiced-over presentations would provide the potential for immediate answers when you may have misplaced some notes from a service call.

KnowledgeOwl ticks all our boxes

4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The first thing you notice about KnowlegeOwl is awesome service. Some people talk about being customer centred and others just do it. These guys do it and it is reflected in their product and how responsive they are to user needs and suggestions.

We were able to easily get a up and running, migrate our content and start to benefit from a level of content management capability you get with KnowledgeOwl that you need for a large KB. Being able to quickly create multiple custom versions of the same KB is a huge plus and we look forward to the ability to easily share content across multiple KBs as KnowledgeOwl built that capability.

We have been able to easily integrate with our service desk and will soon start to realise the broader benefits of the other API integrations that are available to us.

What a team!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Not only is the software great but the best thing is the support team behind the software.
They are always quick to respond, personable and really care.
I would say the best customer service experience I have ever had.

Highly Recommended

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Using Knowledge Owl has allowed us to provide a fresh platform for users to easily find needed information with clean, clear articles. This new platform positions FSP to be more agile in maintaining the currency of the information and sport-specfic content. With a lighter interface and some handy features, including the ability to download any article as a PDF, Knowledge Owl has allowed FSP to provide a straightforward and easy on the eye support site.

Knowledge has been easy to use and the customer service has been outstanding.

Excellent!!!

5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've only be using the software for a short time - but the quick response time for customer service questions and the ease of use has been stellar. The price is very affordable and the program meets our needs completely. We have sent several other agencies your way.

A great KB software for SME's

4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We chose KnowledgeOwl because out of everything on the market, it offers the most bang for your buck and lowest barriers to getting started. Customer service is friendly and extremely responsive, and we were up-and-running in no time at all. It also offers more in-depth customization and organization features than many other products on the market at a much better price point. The simple, intuitive interface for adding articles makes onboarding very easy.

The reason it gets 4 overall stars and not 5 is that adding your own CSS can be a pain. It's possible to write your own CSS for your site, but you have to dig into the pre-baked CSS inside the theme and override it piece-by-piece. There also isn't any documentation about their classes, so this can be time-consuming to figure out. If they offered a "blank slate" template that just gave you the basic elements of a help site (navigation, search bar, article content) then let you style them yourself from the ground up, it would be an easy 5 stars.

Easy to use

4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: Very easy to use, the only thing i would add is the ability to resize and crop images when posting something.

Love our KnowledgeOwl Help Portal!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We build and maintain all of our SaaS's help documentation in KnowledgeOwl.

The site makes it easy to focus on creating great documentation for our users.

Help, when I've needed it, is super fast.

Love the branding options as well!

KnowledgeOwl has been easy to use and work with. The customer service is amazing!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our office was searching for an extranet product that could serve two groups, with some crossover of users. KnowledgeOwl met our needs. It is easy to work with and configure to meet our needs.

The customer service is amazing! I typically got a reply within the hour and they have been very helpful in finding solutions to ideas of how information was presented and used by the end user.

KnowledgeOwl is a fantastic product; the KnowledgeOwl team is the best!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: My company was once described by a client as the most response company they had ever worked with. That was great to hear. Now I get to pay it forward by stating the KnowledgeOwl is THE MOST responsive company WE have ever worked with.

We love their product for its power, beauty, flexibility, and ease of use. Our customers love KnowledgeOwl because it is so easy to find what they need in our knowledgebase, and it integrates seemlessly with our Zendesk ticketing system.

But we really love their people because of their personal attention and highly professional support whenever we need it.

I am happy to recommend KnowledgeOwl with enthusiasm! Give it a try!!

Excellent Customer Service!

4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: KnowledgeOwl is a great product and their Customer Service is excellent!

Excellent Program

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Working with knowledge owl has been a wonderful experience. We've been in the process of transferring our user manual from a pdf, unsearchable, database to knowledge owl and though there have been kinks and quirks with making the change over the customer service team has been awesome meeting our needs. I can't imagine how challenging this would have been without the Knowledge owl team! The feedback we've gotten from our team has been predominantly positive (there's always nay-sayers and people afraid of change) and it has been an excellent transition.

Awesome Sauce!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Love the product and support is always fast to reply and helpful! Keep up the great work!

The KnowledgeOwl platform is worth it for the Customer Service alone

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using KnowledgeOwl for almost a full year now. Many of Knowledge Owl's features make the task of building out a useful, easy to navigate, and well branded Knowledge Base simple and manageable on the scale we need it to be. The platform is simple to use and build content on but also customizable enough to meet our needs. On top of this their great customer service makes it easy to get answers and help on any of the more expansive options that we were having trouble with. Our organization has been thrilled with the platform since the start.

Sensational service and high quality product- Not to mention excellent value!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: KnowledgeOwl is a fantastic KM solution. When researching different products in the market we had a long list of requirements, I couldn¿t believe how many KnowledgeOwl was able to tick right out of the box. Its intuitive, easy to use and excellent value for money.

From our perspective KnowledgeOwl is by far the most cost effective KM solution available. It was also super easy to implement with relatively no support required from our IT department. Information stored on the platform is backed up daily and the level of customer support that has been offered to us to help tailor the platform to our specific needs has been second to none (especially considering the fact we¿re in completely different time zones).

Utilising KnowledgeOwl has assisted our business unit to achieve immediate efficiencies and tangible cost savings. The best part is, it just keeps getting better and better with upgrades occurring to the platform on a regular basis. If you¿re looking for a highly effective KM solution I couldn¿t recommend this knowledgebase highly enough!

Very pleased

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We're very pleased with KnowledgeOwl. Extremely customizable and easy to use. The support we received in designing our knowledge base was outstanding. Highly recommended!

Fantastic and Human Support; Solid Product

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We transitioned to KnowledgeOwl from a competitor's product, and the change has been fantastic. Not only do they give us the features we need (and, in some cases, have built things upon request), but they were absolutely a delight through our evaluation process, which seemed to drag on interminably. Marybeth is truly the queen of support, and I can always email her with a totally random question and get quick feedback. The functionality continues to develop in ways that align with our needs, and the API structure is enabling us to integrate knowledge base content in our own app, increasing our own customer satisfaction.

Great team supporting flexible and easy software

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: My experience so far with Knowledge Owl has been great, it is an easy software to learn & navigate through. The team has been very helpful to make any changes we require plus being open to any enhancement suggestions and they always reply to support tickets we send promptly with clear & easy instructions.
Even though all our correspondence has been via email I feel that we have been able to establish a friendly & reliable relationship with the team.

It is amazing and would recommend to anyone in need of a KB

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: There are a lot of pros particularly their customer service.

Honestly havent seen a con yet.

Great product with fantastic customer service

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Knowledge Owl has proven a great asset for our university. Not only is the product affordable, the software is easy to use and administer as well. Perhaps most importantly, we've been thoroughly impressed with the high level of customer service Knowledge Owl has provided us. The staff is friendly and responsive regarding our general how-to questions, advice for best practices, or making customizations that fit our needs. I would recommend Knowledge Owl to anyone.

I use or visit KO daily and am very pleased with my experience.

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros: Very easy to use. Has been a great knowledge management and resource hub for our organization.

Cons: As an article writer and editor, back end tools are not the most intuitive or easy to use, i.e. formatting pages, modifying fonts, etc.

Overall: very pleased with the product. Has allowed us to be flexible in the spaces where we need to be.

A feature rich alternative to cumbersome alternatives

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: When I was asked to launch my company's Knowledge Base one of the first things I did was look for a different product. We had been spending a small fortune on a competitors product but the support we received was lacking at best. The learning curve was also a major setback so even though the groundwork had been laid before I came on board we still had not launched it to the public.

Once we switched to Knowledge Owl we were able to migrate out pages and launch within the month.

Another thing to consider is the support, we don't really consider it in the equation until things happen and you need it. I had some issues with article versions and the team at Knowledge Owl worked with me until the issues was resolved.

Knowledge Owl is, simply put, the best web-based help center platform I could find

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I found KnowledgeOwl after joining a tech startup as the lead technical writer. At the time, the company didn't have any formal user documentation -- but we did have a support team fielding many repetitive questions, and users who could benefit from formal instruction. Given that we have a single product and it's fairly simple, products like MadCap Flare (which I had used at the previous company I worked for) offered much more than we needed -- and at a much different price point.

I evaluated several other options and ended up selecting KnowledgeOwl given its straightforward pricing plan, easy-to-use interface and immediate publishing abilities. If you need something simple to use and build that offers fairly attractive basic theme choices, then KnowledgeOwl will suit you just fine. It may not offer several hundred output options, but as the world continues to move away from print manuals towards greener, online manuals, in my opinion that factor wasn't important.

The best part about KnowledgeOwl, though, is the customer service/support. I can't imagine any company matching its service/support level. The first few weeks required a lot of customization given the look and feel that my company was going for, and the team over at KnowledgeOwl was with me every step of the way as far as customizing code and so on, in some cases even doing the customization for me as I was in over my head with that level of CSS code! Highly, highly recommended.

Easy to use and great support

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have built multiple KBs for our organization and each time that we have run into an issue we contact support. They are always great about responding to our questions and supplying us with the best workaround or fix for our situation.

Using KnowledgeOwl as a repository for proposal/ RFP and sales related content.

4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using KnowledgeOwl as a knowledge base for the past 6 months where essential information has been captured for the purpose of reuse among staff in day-to-day activity. Our staff can easily access information, in a central location that contains, accurate, relevant and important topics to maximize productivity.

It it a tool I use everyday that helps me build comprehensive responses to RFPs/RFIs/RFQs. The UI design and search capabilities are two of the things I love most!

I could also always rely on the KO Team to reply quickly to questions that came up¿ the replies often included suggestions how to best achieve what it was I needed. This is just one of the reasons I believe their customer service is world class.

Great software and amazing customer service

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We had literally just started the free trial when we asked the support if a particular function would be possible. They said it was possible yet but proceeded to build a custom code for us to use. Great customer service.

Solid product, excellent customer service

5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I use this product to manage a knowledge base website that is both customer facing and used internally as a way to share product knowledge.

I am not a web designer, but with a little help from that staff at KnowledgeOwl I have been self sufficient to get my job done quickly and efficiently. Whenever I do have a question, they respond promptly and have resolved every issue.

At one point, I made a mistake that meant 70 articles had to be corrected. The staff made the corrections on the backend to all 70 articles, which saved me a lot of time.

Very satisfied customer here.

Great solution for all of our Knowledge Base needs

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I run a small software business, and we needed a way to put documentation, manuals and training resources online so they are more easily accessible, and more easily adaptable as we update and develop our software. Knowledge Owl has been an excellent solution for us. I checked out a lot of options when we first started with KnowledgeOwl, and they were the best solution by far.

The software platform does everything we need to create professional-looking, easy-to-use kb resources and keep them updated. It has all of the features that we need without being overly complex, and they add new capabilities all the time.

Their customer service is excellent. Any time we run into something we need to do and can't figure out, they respond quickly and get us sorted out.

Great group, great product, highly recommend.

Easy-to-use & flows seamlessly with our website - great customer service!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We tried a lot of different solutions before settling on Knowledge Owl for our company's knowledge base. The biggest reason we chose this platform was the ability to customize the look and feel to flow seamlessly with our website. While we did run into a few customization issues, the customer support was fantastic. We worked with Mary & Pete directly to solve some of these problems, and the one-on-one attention was phenomenal. They fixed some of our custom CSS & HTML so elements would work as intended, and even created a custom solution to enable our Google Custom Search Engine to work with the search in the system. Since we rolled it out, it's been easy to use, update, and monitor. The only downside is it does not have an option for an integrated "community forum" so if we do decide to launch this in the future, we would need yet another platform.

Awesome right from the start

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: As a structural engineering firm, we use KnowledgeOwl as an internal knowledge base for our engineers and other staff in multiple office locations. After reviewing many other platforms, we are very happy we landed on KnowledgeOwl. It provides an awesome balance of flexibility and structure, and is easy to edit for beginners while also features powerful tools for more savvy users. We initially had a couple hiccups with page load times, but Marybeth and the support team were very quick to help and resolve the problem. They consistently set the gold standard in customer support.

Great customer service, wish there were more capabilities

3/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Overall, the software does what it says. It's a great start to get your product's documentation out there. But some basic wiki capabilities are missing. Tags are still new and have a sort of "Phase 1" usefulness about them right now. There is no way to organize the image library, but I see on their product roadmap that this is on their radar. I'm also looking forward to the Glossary feature that is mentioned on their product roadmap, but not yet a capability of the system.

Most importantly, I would LOVE to have a way to link to a specific point in a different article, like you can with some knowledge bases.

The initial setup of the knowledge base is incredibly easy - super user-friendly. When trying the product before buying, I had a tiny test knowledge base up and running in minutes.

Documentation is a little lacking, but the software is intuitive enough that I find I don't have to refer to the documentation very often anyway.

The customer service there is excellent. We have had nothing but the best since day 1. Overall, I'd say our company is happy with Knowledge Owl and are looking forward to the enhancements that will round it out.

system seems to be user friendly

5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: from a data entry point it is easy to use although a little slow on backing from page to page. I have not really used it yet from a street standpoint

A great product made even better by outstanding customer service!

5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: This was the perfect product to help our agency develop our self-assessment for accreditation. It gave us the ability to upload extremely large files and link them to specific areas in the self-assessment. These files would have been too large to email and we had to find a way to share all of the information contained in the self-assessment. Getting started was a small hurdle but it quickly became easy due to the quick responses provided by customer service. Absolutely superb!

Easy to use with fast and very capable support

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We use KnowledgeOwl for documenting processes, procedures, and troubleshooting steps for a company that builds automated packing machines. We wanted a KB solution that had a simplified back end to allow multiple authors to simultaneously create content.

The KnowledgeOwl back end is easy to use and requires very little experience/exposure to HTML/CSS to successfully write great looking articles. If you ever have a question on how to accomplish something the documentation is easy to find - but if you're like me and sometimes ask before looking Marybeth and the rest of the support team @ KnowledgeOwl are very quick and attentive, and always have the answers. On top of this the modular pricing schemes are well priced and efficient. I would absolutely recommend KnowledgeOwl to anyone who needs an immediate and effective KB solution.

Perfect Pure-Play Knowledge Base Tool for Help and Beyond

4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: The Knowledge Base team has focused on doing one thing right: Providing a cloud based tool for knowledge base for Help and beyond.

If you've found the perfect help desk (ZenDesk, ServiceNow, etc.) and are looking for a separate knowledge base because those guys don't really do it right, you will have a hard time finding a product that isn't tied to help desk software.

These guys have focused on all the key features that a heavy user of knowledge base products would look for. A lot of them are the differentiators that keep me in the app.

Customer service is great-- we hear back from them right away There are some features they will need to add as they scale and to make the product truly complete, but for now, I consider them best of breed vs the one-off competitors who limit us too much on styles, structure, etc. It takes very little to get up and running, so if you have any doubts, give them a try.

Easy to use, great customer service

4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been using Knowledge Owl since my organization migrated to it from another provide. I've found the product very easy to use and to set up "out of the box"; however, I would love to see more options in the settings that would enable users to customize it on their own via the UI. On the other hand, KO Support has been truly exceptional in answering all of our questions, coming up with solutions, and working with us every step of the way.

Extremely Satisfied with KnowledgeOwl Solution!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Overall, we're very satisfied with KnowledgeOwl as a Knowledge Base solution. During an extensive evaluation process to provide an up-to-date KB for our customer base , we found that KO had most functionality we needed/wanted as an organization right out of the gate. It is user-friendly and customizable with many of its feature sets. KO has repeatedly added requested features with a quick turnaround time, and are constantly adding new features/improvements requested by other clients as well. Our internal employees and customers have benefited from using this solution. Their customer service is stellar, as they are responsive, helpful, & savvy regarding requests.

Top Quality Support

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: My company has been using KnowledgeOwl to build our own custom knowledge base, and the KnowledgeOwl team has been supportive and helpful at every step! In our use of KnowledgeOwl, my team has encountered a few issues with setting up our specific knowledge base, but the KnowledgeOwl team have always been there to help us out, offering a number of custom-fit resolutions to make our knowledge base work. I'm definitely impressed by their level of attention to detail, and I would recommend them to anyone looking for a high quality system.

Super Fast Response Time

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've been a customer and user for a long time. Their response time is above average, especially compared to other organizations I've worked with.

Good

4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: It would be nice if when you're in a topic and hit the enter button, if the page would not jump to the bottom.

Vendor Response

by KnowledgeOwl on March 25, 2016

Thanks, Nancy! I just emailed you about the behavior you are seeing. I'm not sure where that is happening for you but we will see if we can get it fixed! -Marybeth

Data entry, set up

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Software has been easy to learn and is extremely functional. The support team has been amazing. They are prompt and have helped immensely as we have taken our project from the ground up.

Vendor Response

by KnowledgeOwl on March 25, 2016

We're happy to hear that, Marialice! Thanks for the great review!

It is a new format for underwriting guides. Very impressed!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: It's much more organized and user friendly than our previous format.

Vendor Response

by KnowledgeOwl on March 25, 2016

Thanks, Kathie! That's great to hear!

We love it- it's awesome!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Marybeth has been awesome to work with and the publishing tool has been super easy to learn and navigate through- even for those of us who don't have IT degrees and that was something that was very important for us!

Vendor Response

by KnowledgeOwl on March 25, 2016

Thanks, Stacey! You're awesome! -Marybeth

Love it! Best Software!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This software is so easy to use which makes for a great work day!

Vendor Response

by KnowledgeOwl on March 25, 2016

Thanks, Anne Marie! I love this feedback; makes my work day great! -Marybeth

Currently utilizing this software to update/maintain our guidelines/policy etc

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: we have excellent customer service in regards to this software. Anytime we have any questions or issues very quick to come up with a resolution etc.

Vendor Response

by KnowledgeOwl on March 25, 2016

Thanks, Christina!

This Software is Amazing!

5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Cannot say enough good things! Love working in Knowledge Owl, and Mary Beth Alexander has been truly wonderful!

Vendor Response

by KnowledgeOwl on March 25, 2016

Thanks so much, Lisa! I'm glad you love working in KnowledgeOwl. That makes me very happy :) -Marybeth

Love KnowledgeOwl

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Marybeth Alexander is the best. Best customer service I have ever received.

Vendor Response

by KnowledgeOwl on March 25, 2016

Yay! I'm happy to help :) -Marybeth

Comprehensive Knowledge Base platform

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have a very positive experience with KnowledgeOwl so far (using for 6+ month now). We are expanding our documentation very quickly, thanks to the intuitive web site and editors. We have a team of editors, and the ability to provide a group based reader accounts to our customers makes it easy to create customer specific areas. Something we were looking for a long time.
The support is quick to reply and there are more features in development. My favorite is ability to use REST API to get a list of suggested articles by a keyword, and show that inside of our own web application to help our users. I'm looking forward to the Word document import (on their roadmap), so we can accelerate porting our old documentation.

Vendor Response

by KnowledgeOwl on March 24, 2016

Thanks for the awesome review, Alex! I'm glad you've had such a positive experience, and I definitely want to help keep it that way. Import from Word will be HUGE, but we do have the ability to bulk import Word files on the backend right now. I'll shoot you an email and see if we can help get your old docs ported over now :) P.S. The API is so much fun, isn't it?

GREAT customer service, outstanding product

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This has been a great product for our department. I has enabled us to add more content to a centralized location. When we have an issue, they are right on it and keep us informed as they fix the problem. I would highly recommend the product and company. It is refreshing to have this level of customer service.

Vendor Response

by KnowledgeOwl on March 24, 2016

Thanks, Jeffery! We love to help! -Marybeth

I really like it, gives great overview and is easy to use.

4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I like how easy it is to create a very organised datebase. There are only few things that could be better, but overall I recommend this software to everyone!
1) it isn't possible to move several articles together into a new sub-category, which could save time when reorganising;
2) over time it's annoying that you need to save your changes in articles and that the default is always "draft". I have to save 2 times to be able to get it into the database. If you do many entrees that takes time.

Vendor Response

by KnowledgeOwl on March 24, 2016

Thanks for the feedback, Barbara! We really like you too! It would be great to be able to bulk move articles. I'm going to put in a feature request for it and I'll keep you updated. Your articles shouldn't be defaulting back to draft, and I think you might have been running into a bug which should be fixed now. I'll reach out to your separately to make sure we get that resolved. Thanks for sharing your KnowledgeOwl experience and recommending us to everyone; we appreciate it! -Marybeth

Excellent

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We evaluated several knowledge management systems when moving our customer & technical documentation from a wiki. We initially chose another product and quickly found that it could not meet our needs: enter KnowledgeOwl. We've been using KnowledgeOwl for a year now and have been very pleased. It is a well-designed, intuitive system that allowed us to get our content published in a few short weeks. And the customer service has been top-notch. Every request, whether a how-to or feature request, has been met promptly and with a smile. Our customers are equally happy!

Vendor Response

by KnowledgeOwl on March 22, 2016

Thanks for the awesome review, Colleen! We happy both you AND your customers are happy. Happiness all around!

Great flexibility, great service.

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The Knowledge Owl team is consistently providing the space for iteration and brainstorming to integrate new features, functionality, and improve usability. They're willing to pick up the phone any time we need help, have ideas, or just have questions about the limits we can push our own website. For instance, I needed help figuring out how to track autocomplete searches within Google Analytics reports, and they went ahead and set up event tracking for us.

Knowledge Owl provides the support and structures to allow for growth and scalability for our organizational needs. I feel like they provide the platform that will adapt to the chaos of non-profit work at any given moment. From styles, themes, reporting, article writing, user permissions, tagging, and editing, Knowledge Owl's knowledge bases will be able to pivot alongside our own ever changing work.

Vendor Response

by KnowledgeOwl on March 22, 2016

Thanks, Kelly! We love growing and evolving with you, iMentor, and the Learning Center. We appreciate all the feedback and brainstorming to help make both your site and our product better! -Marybeth

Excellent Customer Service

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The Knowledge Owl team has been incredibly responsive in helping us set up our custom knowledge base for our franchisees. The Knowledge Owl product is a cost-effective way to store and distribute memos and documents throughout our organization.

Vendor Response

by KnowledgeOwl on March 22, 2016

Thanks, Monica! We love helping!

Immediate Support and Customization

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We were looking for an option to create an internal Knowledge Base of regulations and requirements for SMS messaging in different countries. For this need, we had some very specific features that we needed to implement - including some that were outside of the standard offerings listed.

The Knowledge Owl team has been outstanding at working with us to build a system that meets our needs, including custom coding and integrating our comments into their future builds. I can count on them to get back to me immediately and with thoughtful and helpful answers.

The bottom line is that within a month, we were able to launch our internal database to great reviews from our team, and we now have a dynamic platform to continue to add countries/regulations moving forward.

Vendor Response

by KnowledgeOwl on March 22, 2016

Thanks for sharing your experience, Richard! We love helping! -Marybeth

Very good platform, Rapidly evolving, and always ready to help

4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been actively working with the nice folks at KnowledgeOwl since September 2015. We selected them after an extensive evaluation process conducted over the previous summer. As with any evaluation, you have to find the right balance between features, support, and price and we felt that KnowledgeOwl, overall, had the best marks over all three categories.

Implementing a solid knowledge base is a TON of work - even if we don't want to believe that at the outset. We have found the steady progression of improvements and ever present support to make a huge difference with us getting our knowledge base up and running.

I am quite confident that as they grow and expand, they will continue to improve the product and be a great resource for how best to implement a knowledge base.

Vendor Response

by KnowledgeOwl on March 22, 2016

Thanks, Peter! We appreciate your help in continuing to improve and evolve the product. Your feedback is invaluable and helps us make KnowledgeOwl better for everyone. You are awesome!

Exactly what we have been looking for

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been looking for knowledge management hosted solution for our product - NumXL - documentation for a while now. The solution must be SEO friendly, easy to use, fast, customizeable, scalable, integrate with helpdesk solution, affordable, and must support mathematical equation, after all, NumXL is a statistical and econometric solution. Knowledgeowl met all our criteria and more.

Over the past couple of months, we have started using KnowledgeOwl with a pilot project for the SDK, documentation. We had a great success, and the support has been excellent.

We have been using Knowledgeowl only for couple of months, and, so far, it has been great experience, so I can speak of any cons.

Vendor Response

by KnowledgeOwl on March 19, 2016

Thanks for taking the time to write such a thoughtful review, Mohamad! If you do think of any cons, please let us know. We are happy to help any way we can! -Marybeth

Knowledge is Power

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros -

Incredibly intuitive
Highly customisable
Strong customer service ethos
Detailed reporting
Huge creative space
Up time - is excellent

NO CONS!

We've been with Knowledge Owl since 2014, and have thoroughly loved every day spent with them. We use their product to deliver incredibly important user guides, top tips FAQ's and other general information about our products and services, directly to our customers.

All of this is done through three separate knowledge bases, for three separate products.

The fact that we allow our products to be supported by Knowledge Owl across three separate KB's should indicate to you that we're serious when we say that their product is excellent.

In addition to giving us the creative space and freedom to impart knowledge onto our clients, their customer service has been excellent since day one. I am the person that contacts Knowledge Owl to deal with any situations that may arise around the knowledge bases, but in all honesty - I could probably count on one hand the amount of times I've had to request assistance. The times I have needed to, have been fast and very professional experiences, which is pretty incredible considering we are based across a sea and time zone from them.

As a manager the reporting tools and functions behind the scenes in Knowledge Owls KB's are invaluable. The statistics I am able to gather gives us as a company the ability to see what's - working, trending, missing and important to our clients.

As a long time user, I would have no problem at all recommending their product to another business or nominating them for an award in excellence.

Vendor Response

by KnowledgeOwl on March 17, 2016

Thanks, David! You've been with us since the beginning, and we're so happy to have you as a customer. We greatly appreciate the amazing recommendation; you are the best! -Marybeth

IN a word: AWESOME

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Such a simple system yet so effective iat what it does. Flexible enough to apply it to many different needs and circumstances, and so easy to use that even the most technophobic in our office are all over it. Thank you helpgizmo for helping us run our business better and communicate a thousand times more effectively

Great Product/Service!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I was assigned a task at my company to create a help guide for a new product we have coming out. This was the first time I did something like this. Help Gizmo made it so easy for me to go in and navigate the system and educate myself on how to complete the task. When I did have a question, the team and Marybeth especially was BEYOND helpful! I got an answer almost instantly when I emailed or called with a question despite me being on the east coast. What I also appreciated immensely was that Marybeth walked me through things and never lost patience with me. I always felt completely comfortable asking her any questions I had. We even chatted about our love for our pets! I would recommend HelpGizmo to anyone!

Review of HelpGizmo

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: It was very easy to create especially since I am not tech savvy. We have created a knowledge database for our employees that looked very professional. I absolutely love this site.

Just what we were looking for!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Finally, someone who understands that publishing consistant content throughout an organization is just as important as breathing to a small/medium size business. The layout is simple, yet gives us the ability to develop from within, so we can use OUR strengths along side of HelpGizmo's, which makes it the perfect match for our company. Customer Service has been available immediately every time and they easily understand the features we are looking for and desire to make the product attractive to all users on multiple levels. We've needed something like this for a long time!

Great Service, Easy to Use!

4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: When looking for a knowledge base tool for our external clients, Help Gizmo met 99% of our criteria at a fraction of the cost of their competitors. Most of the time you can fall into a "you get what you pay for" scenario, however the product and the service offered by Help Gizmo has met or exceeded our expectations. Implementation was a breeze. We utilize the reporting tools to help monitor use and understand how to optimize our content. I do wish there was a way to use "labels" or "key words" to assist in searching - some of our users search for words or terms that are not included in the article (intentionally), and those searches do not yield any results.

Intuitive, easy to use

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I haven't been using HelpGizmo for very long, but it was immediately easy to use. There was no learning curve involved at all with getting familiar with the way it works and how to navigate. I enjoy using it. It makes my life simpler!

Easy to use Knowledgebase

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: PROS:
- Clean and Elegant Front End
- Easy to use Editor for adding content
- Lot of options for organizing content categories
- Granular Permissions
- Excellent Customer Support

Wish to have:
- Better video integration (Current option is to integrate using iframe)
- Better Document Integration (Current Option is to upload the document and put the link in Article)

HelpGizmo is GREAT!!!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: A while back we were in need of a solution to quickly put up a comprehensive, easily accessible knowledge base. After shopping the market, we found HelpGizmo. The product is fabulous and their customer service is the greatest.

Great Product, Amazing Customer Service!

4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Happened to stumble upon HelpGizmo while we were looking for an LMS to integrate into our software. Tinkered with the free trial and found it to be very customizable, powerful, and simple to use. The pricing structure is affordable, and we didn't even think twice when signing up with their service.

We managed to setup our entire architecture in less than 1 day with the help of their amazing customer service team. They really made the entire setup process painless, and we definitely appreciate their attentiveness to the issues that we faced.

One little feedback is to improve the rich text editor to be more precise, allow support for more fonts & features, and to output cleaner HTML. For some reason, we can't get our pasting from word to look the same in the tool. Using the built-in features in the editors didn't help either, as it skewed the bulleting a little bit and we just can't get them to match our word doc. Luckily, we have HTML programmers in house, and were able to complete everything in a breeze. But, other people might not have that luxury.

It is Awesome!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Very Easy to use. Customer service is great!

Everything you need in one package with incredible technical support!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: MaryBeth and her team helped me all along the way in a very prompt an professional manner. They even went out of her way to incorporate design changes I needed for password management.

I would recommend this product to anyone looking for an all-in-one package at an affordable price.

Best tool for the best price.

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: HelpGizmo is amazing. Not only is the tool itself incredibly functional, but the HelpGizmo staff really knows how to treat their customers. They always listen to any ideas and will either implement features for your personal sites, or if it seems popular enough, globally for all HG users. What is provided for the price is like nothing else out there. They are incredibly flexible with any requirements you may have to make the site your own. I demo'd this KB to the CEO of the company I work for (a very large outsourced contact center) and he loved it so much that I am now in the process of building one for every project in the company.

great product, phenomenal service!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I spent at least 6 months looking for software to manage our many internal manuals, policies, and procedures, but struggled to find a tool that would solve our problems (without creating a new set of workarounds to manage) at a price that we could afford. HelpGizmo met both qualifications with flying colors when we signed up with them a little less than a year ago and has at least tripled the number of available features since then.

The best part about the software is how intuitive it is to use. It required zero training on the part of the users, and only a minimal overview with co-workers who were going to be managing the knowledge bases. I've been so impressed with the software and all of the possible uses that we've upgraded from one knowledge base to three in order to incorporate it into other projects.

All of this is possible because of their staff, who offer some of the friendliest and most responsive customer support I've ever witnessed. Both MaryBeth and Pete were incredibly helpful during the roll-out of the program to our staff. And when I had a last minute request before creating a report for our Board, they were there to make a quick customization to save the day.

No Complaints!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This is by far the best data storage site I have used so far. It allows me to post important information and updates for my employees to review and reference without having to fill their inboxes! I would and will most certainly recommend this site to anyone.
Thank you.

Great Tool with Even Better Support

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: HelpGizmo is by far the easiest to use and modify Knowledge Base service I've seen. You can easily export the entire KB or articles as PDFs, modify the HTML, and customize the styling.

On top of the great features, HelpGizmo's support crew are always available to help out with questions and requests. I'd recommend to anyone looking for a Knowledge Base solution.

Standard operating procedures are taken for granted

5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: ...but HelpGizmo provides the greatest platform for creating, editing and publishing it. Excellent features (like being able to edit the CSS) combined with fantastic UI make HelpGizmo the best knowledge base software in the game (and we've tried a few).

Also the team has been so great about responding to suggestions for features that have saved us a few times.

Highly recommend this software!

Excellent help/documentation tool for SaaS product

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Its simple really: we have a very complicated and super-generic product that is, to put it mildly, a real challenge to provide clear and useful help documentation for. We evaluated many, many options, and in the end chose HelpGizmo. It has provided just the perfect level of power, customisability, and ease of use. Perhaps best of all, however, has been the stellar customer service we have received - always prompt, friendly, and the solutions almost always go above and beyond our expectations. We've only been live with our documentation for a little while, but have already received glowing feedback from our customers, specifically on the documentation.
In terms of product recommendations, this is the easiest choice I've had in a long time!

Vendor Response

by KnowledgeOwl on April 03, 2015

Yay! I'm so happy you've gotten glowing feedback from your customers - this made my day. Thanks so much for the review, Kevin!

Best product for building a knowledge base

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: There was a need to create a knowledge base for our product IDENT. Long sought a suitable service. And among the free and among paid. The main requirements are simplicity and functionality to fill and viewing. HelpGizmo I liked at first sight and intuition did not deceive me. An additional advantage was excellent technical support, which began to help me before I paid the money first. I am very pleased with this product and highly recommend it to anyone who wants to structure the knowledge about your product and nice to show them to their employees and customers.

Vendor Response

by KnowledgeOwl on April 03, 2015

Thanks, Boris! We're so happy you are pleased with the product and the technical support - we love helping!

Very user friendly

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Easy to use and if I do hae a question or issue customer service responds right away.

Vendor Response

by KnowledgeOwl on March 25, 2015

Thanks, Dan!

Don't be afraid, What ever you could think drop them an email and ask

5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Hi,

When i first found their web side from a good reference on the web i past only a few second on there. What they had to offers was not what i was looking for so i past.

But i didn't found what i was looking for on the web and i was continue to read good review so i decided to send them email with no expectation.

I was surprise to discovers that they respond and did everything to help and find a solution.
thank to them. It is feel good so discovers company that really want to help their customer. And i'm very sensible on that because i own a technical service company.

Vendor Response

by KnowledgeOwl on March 24, 2015

Thanks, Jonathan! We really appreciate you sharing your experience with others. I'm glad you reached out to us! -Marybeth

HelpGizmo have been our Heroes!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've not yet had a bad experience with Helpgizmo. Always extremely accommodating, understanding and able to fix my problems as soon as they have been reported. We've taken the original Helpgizmo product and made it into a programme that completely reflects our company brand and values.
Marybeth and Pete provide the best customer service I've received as a customer in a long time. It's nice to work with people who treat you like a human and not just another number and I couldn't possibly recommend anyone else above them.

Vendor Response

by KnowledgeOwl on March 24, 2015

Wow! Thank you so much, Cat. We love being your heroes! -Marybeth and Pete :)

Love our HelpGizmo Experience so far!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Being in customer service makes you really appreciate other companies who also value positive interactions with clients, and HelpGizmo's got that one down. Quick responses, helpful tips, an awesome live chat feature, and some down-to-earth conversations with real people have given me a great experience so far!

Vendor Response

by KnowledgeOwl on March 23, 2015

This made our day! Thanks, Kristi :)

Fallen from the sky

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: their ease of use and great design, we allowed convey exactly what we wanted for our customers

Vendor Response

by KnowledgeOwl on March 23, 2015

Thanks, Juan! We are happy to hear it :) Let us know if we can help in any way!

HelpGizmo is the best knowledge-base solution!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Helpgizmo is easy to use. Organizing our knowledge base contents was easy with just drop and drag, plus you could easily edit or add pages with just a few clicks. I was able to make changes to our knowledge base on my first login!

Not to mention their customer support is the best! They have very reliable and enthusiastic customer service who are willing to help you out (even if it seems the issue is from your end). If 5 is a perfect score for support, this team deserves a 10!

Helpgizmo is already packed full of excellent features and we look forward to using their platform in the next few years.

Vendor Response

by KnowledgeOwl on February 22, 2015

Thanks so much, Nesa!

Easy to use and great customer support

4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: It is such an intuitive solution to manage a knowledge base. Unlike most of the products in the market, it is so easy to use that you don't even need a user guide for it. We use the solution to share information within organization and with our customer, it has made our life so much easier in term of customer onboarding, UAT and also employee onboarding. Our HelipGizmo account became the greatest source of information for inside and outside.
In additional, customer support is excellent. They helped on personalized our knowledge based without additional fees. Whenever we have an question/problem, they were always there.

Stop looking and use HelpGizmo!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We were using Zendesk for our knowledge base because they were also our ticketing system, but I got frustrated with slow development timelines for some features core to our organization. We reached a tipping point and needed an alternative solution. After looking into over a dozen options, I discovered HelpGizmo.

Not only did they already have the core features we needed, they were genuinely interested in building the best product possible and asked about the other pain points that existed with our previous service. They were willing to iterate on their product quickly and excellently to make it something even better than the great product I had discovered.

It was such a different experience to see how quickly they responded and rolled out really great features that create a lot of value. Best yet, we still use Zendesk for ticketing but HelpGizmo is now our knowledge base and since Helpgizmo integrates with Zendesk we get the best of what each company offers. It made switching such an easy decision for our organization.

And you will not find a better customer service team. They are friendly, responsive, and always looking to make their product better. That is probably the most impressive "feature" you'll be getting when you go with HelpGizmo.

Going with HelpGizmo was a great decision and working with their team has been a true pleasure. Highly recommend!

AMAZING!!!

5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: HelpGizmo is an amazing product. It has allowed us as an organization to effectively streamline all of our employee training into an interactive and engaging environment. The days of the paper manuals are a thing of the past with HelpGizmo.

The Pros:

The tool is very intuitive, yet very robust.
The support staff is hands down the best support staff that I have ever encountered. They are friendly, knowledgable, and expedient in all questions and comments that you have.
Custom Branding Options.
Flexible to meet the needs of your organization.

The Con's:

To be honest with you, I cannot think of anything.