Advisor
by Dezide
Advisor is a web-based problem solving tool that utilizes artificial intelligence technology to assist customers as a live help desk employee would. The software poses a series of questions and possible solutions to the customer until problem resolution. Using AI, the system learns from the customer's responses to provide better and better advice over time. If it is unable to satisfactorily respond to a customer query, it auto-transfers them to live help.
- Cataloging / Categorization
- Chat Functionality
- CRM Integration
- Custom User Interface
- Customer Service Integration
- Customizable Fields
- Customizable Functionality
- Customizable Reporting
- Data Import/Export
- Data Integration
- Dynamic FAQ
- Guided Problem Solving
- Legacy System Integration
- Mobile Access
- Performance Metrics
- Process Management
- Reporting
- Request Escalation
- Search Functionality
- Self Service Features
- Workflow Management
Available on the following platforms: Windows, Web Based
Support available: Regular Business Hours, Online/Self Service
About Dezide
Year Founded: 2001
Location: Denmark
Number of Customers: >10
Industries Served: Telecom, Manufacturing, Defense, etc.