Tracker
by PhaseWare
PhaseWare is a company dedicated solely to customer service & support software - providing a powerful, flexible solution that manages the complete customer service spectrum from Help Desk to Self Service. PhaseWare is the most effective way to serve, support, retain and maximize the value of every customer. An affordable solution that reduces the overall cost of customer support while enhancing the customer's experience and adding value to your products/services/company.
- Boolean Search
- Browsable Directories
- Cataloging / Categorization
- Chat Functionality
- Collaboration Management
- Contextual Search
- CRM Integration
- Custom User Interface
- Customer Service Integration
- Customizable Fields
- Customizable Functionality
- Customizable Reporting
- Data Import/Export
- Data Integration
- Data Management
- Discussion Board
- Document Tagging
- Dynamic FAQ
- Email Integration
- Expertise Location
- Full Text Search
- Help Desk Integration
- Legacy System Integration
- Natural Language Search
- Performance Metrics
- Performance Support
- Project Management
- Reporting
- Request Escalation
- Search Functionality
- Search Preview
- Self Service Features
- Self-Learning
- Software Development Kit
- Subscription Services
- User Access Controls
- XML / RSS
Available on the following platforms: Windows, Web Based
Support available: 24/7, Regular Business Hours, Online/Self Service
About PhaseWare
Year Founded: 2004
Location: Texas - United States
Number of Customers: 75
Industries Served: Software, Medical, High-Tech, and IT Services
FREE QUOTE / DEMO
Request more information from PhaseWare.