User Reviews
FieldAware by FieldAware
USER REVIEWS - All reviews
Purchased Date: January 01, 2012
General Manager, Cooling Services LLC
March 07, 2012
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Pros
FieldAware ROCKS! Since day one signing my contract I have been nothing but impressed with this company's SAAS and their employees. The software has streamlined our business and made us much more efficient. We are even thinking about expanding into other territories -- something we couldn???t have imagined before. The people behind the scenes are knowledgeable, responsive and simply a pleasure to work with. I cannot say enough about this group. If you have a business that needs to be mobile and professional, then this is the service for you!
Cons
Even the cons arent really cons, simply opportunities for the support team to do what they do...and they are very good at what they do!
Overall
Overall I am proud to recommend Fieldaware to any company needing this typre of service. If mobility, accountability, efficiency and professionalism are important to you, then this group can provide it for just a small monthly fee. 5 star service with a young company that gets better with each release. I'm looking forward to seeing what else these guys can do, im sure i will be impressed.
Purchased Date: April 01, 2011
Operations Director, Cross Group
December 13, 2011
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Pros
Easy to use for both office staff and field engineers.
It has a flexible workorder.
Available anywhere/anytime via browser or smartphones.
Reasonably priced with no upfront costs.
Cons
No blackberry version.
Overall
We're a specialist refrigeration and a/c contractor with 7 engineers in the field doing preventative maintenance and ad hoc service calls.We wanted a field service automation system that was proven in the field, had mobile apps that would work regardless of connectivity, and would allow us to adapt our work order to suit individual client needs without custom development.
Fieldaware ticked all the boxes.We used their free trial and tried the system for 2 weeks before we decided to proceed .
Fieldaware helped us to load all of our data into the system, and with online training we were up and fully functioning within a week.The system has been everything we hoped it would be.
One of our engineers was on a Blackberry, but he got a droid phone and is loving it.
FieldAware helps us make informed decisions about our service business--based on our service business!
I would have no hesitation in recommending FieldAware to another service company.
