CasetrackerLaw

CasetrackerLaw

5 / 5 21 reviews

Who Uses This Software?

Collection Law Firms, Collection Agencies, Corporate Offices, Medical Offices, Government Facilities, Car Dealerships, Auto Service Centers, Office of Inspector General, Tenant Management & Sales.


Average Ratings

21 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • CasetrackerLaw
  • www.casetrackerlaw.com/
  • Founded 2004
  • United States

About This Software

CasetrackerLaw is cloud based, user-friendly, customizable, transparent & affordable. In operation since 1996 with over 16,000 users around the world. Administration monitors all system users, customizes user screens, runs & generates reports, create generate & print legal documents & demand letters, import thousands of claims with a click of the mouse, forward claims to outside attorneys for suit. Calculates interest, fees, collection rate & costs to the balance.


Features Checklist

  • Billing & Invoicing
  • Calendar Management
  • Case & Client History
  • Case Management
  • Client Management
  • Client Portal
  • Conflict Management
  • Contact Management
  • Contract Management
  • Document Management
  • Email Management
  • Financial Management
  • HR Management
  • Library Management
  • Records Management
  • Task Management
  • Time Tracking
  • Trust Accounting

Product Reviews

Long time user

Apr 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Extreme ease of use, provides clients easy access and transparency.
Clients regularly comment how database is very clear and easy to find information and navigate system.
Support staff very helpful, answers all questions within less than 24 hours.
Customization is easily done. Daily reminders are fantastic.
Productivity, profitability and other reports are quick and easy to create and run.

I have been a very satisfied client for over 10 years-- I would highly recommend the company to any one.

Vendor Response

by CasetrackerLaw on May 10, 2016

Thank you for the awesome review Karen.

Swift and Responsive

Dec 15, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've been using Casetracker for approximately 2 years. In that time, as my business has grown and changed, I've been able to work quickly with the Casetracker team to resolve the few issues which appeared and to work with them to plan and modify my system to handle new challenges and projects for my company

Vendor Response

by CasetrackerLaw on April 06, 2016

Thank you Bradley for your wonderful review.

Casetracker Law Collection Program

Feb 08, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We recently switched over to Casetracker Law. Prior to the switch, it would take our company hours to do simple tasks such as statements and progress reports. Now it takes minutes, plus we can send out a professional looking statement that gives a full breakdown of what happened during the previous month.

The screens are very easy to navigate. In fact, I havent even had to use there tutorial tapes even once.

There support staff has been very easy to work with. With the previous company, everythig was handled by E Mail. With case tracker, I can pick up my phone and just call, and the best part its free. Prior to that, even with E Mails, if I needed someting, it would cost.

The safety features thay have built in gives me great assurance no one else can have access to our files. Everything is password driven and each employee is given access only to what they should have access to. I assure you , this did not happen with the previous company.

Since we have only been on the program for 3 months, I really havent found any cons as of today date. If you knew the program we were using and compared it to Casetracker Law, you would know why at this time i cant be critical of anything.

In closing, I would recomment their software to any agency that is looking to switch.

Should you need any other information, please call or E Mail.

Casetracker's monitoring platform for clients

Sep 12, 2014
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Our casetracker system empowers our clients to remain informed and engaged in our collection process, and to generate the kind of reports they need to make their jobs easier. The staff at Casetracker are responsive and attentive, and over our relationship have become more open to our ideas for improvements to the system.

Vendor Response

by CasetrackerLaw on September 09, 2014

Thank you for the product review. We listen to our clients when they have ideas to improve the current system. B. Smith

Priceless and Top-Notch Software

Sep 07, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This software is so manageable and effortless to use.
Make my job as Credit Manager more efficient and reduces our bad debt write off's.
The staff does their do diligence and exceeds expectations.

I would highly recommend this product to the fullest

Vendor Response

by CasetrackerLaw on September 04, 2014

Thank you for this wonderful review. B. Smith

Product Rewiew

Nov 27, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Casetracker is a cutting edge program used for case management of our collection files.
It is easy to use and customizable to your personal needs.
You can access Casetracker from the internet 24/7 and your clients can also have access from the internet to review their files 24/7.
It is already loaded with over 100 features that come in handy in any collection environment.
It is very cost effective for file management in a volume business.

Keeps me on track

Sep 01, 2014
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: I work for a law firm in Omaha Nebraska and I handle the litigation collections for the firm. This product has been my lifesaver for keeping on track of all my cases. I am able to keep all the cases desginated to me under control. This product tracks the status of every matter that is assigned and I can pull and create reports to fit any request from our clients. If Casetracker could get the court costs to link to the pleadings generated.........it would make it the perfect case management system!! I have been very happy with all my interactions with the staff and any time that I have had any issues the response and has been prompt and resolution comes quickly.

Vendor Response

by CasetrackerLaw on September 02, 2014

Thank you for the wonderful review. B. Smith

My Personal Experience Using the Casetracker Collection Software

Aug 31, 2014
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been using CasetrackerLaw's Casetraker collection software for approximately 4 years. As operations manager at a retail/commercial collection agency for 3 years and for almost 1 year at my own collection agency.

The software is very comprehensive, relatively easy to use, very reasonably priced and the team at CastrackerLaw are willing to customize options that may not be considered "within the normal realm of daily collection activities". When my partner and I decided to open our own agency last year, we didn't consider going with any other software for those reasons. Being a web-based system our clients value the ability to login to Casetracker at any time to monitor their accounts, statuses, payments as well as many other aspects of all business they have placed with us. THAT IS A HUGE SELLING POINT FOR ANY AGENCY'S SALES-STAFF.

I have been in the collection business for over 30 years and used several different collection software systems and in my opinion Casetracker more than holds it's own in comparison to any system available on the market today.

Vendor Response

by CasetrackerLaw on August 28, 2014

I would like to thank Dennis for the wonderful product review. We truly value our clients. B.Smith

Unbelievable Sales Tool

Aug 27, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: CasetrackerLaw Sales Tool has made my life easier. I originally used it for my Collections business and two years ago started using it for my Financial Services business. It keeps track of my clients, prospects and recruiting activity. I never have to worry about missing a follow-up call.

Vendor Response

by CasetrackerLaw on August 25, 2014

Thank you Mark for the wonderful review of our sales tool. B. Smith

Great Services, Great Program

Aug 25, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I highly recommend this software not only because is helpful, easy to learn and to keep track of clients also because customer services team is amazing , they are always there for you helping you with any question or concern that you may have.

Vendor Response

by CasetrackerLaw on August 22, 2014

Thank you for the wonderful review. We appreciate our clients. B. Smith

Great collection software

Aug 24, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I think Casetracker is a great collection software; and a collection software that has really changed with the times (used it since 2005) and client requests. Tom and his team have a great product and it has been instrumental in the growth of my collection practice. It has allowed me to service large clients even when my office staff was small. My staff and clients really depend on the casetracker and its capability.

Vendor Response

by CasetrackerLaw on August 22, 2014

Another fantastic product review from a VIP client, we strive to make all our clients happy. B. Smith

Above & Beyond

Aug 24, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I don't know where to begin. I came to Tom, at Casetracker, from a software that was offering no help. None. It was nothing but broken promises. When Tom heard of my situation, he immediately jumped into action.

The staff at Casetracker have been nothing but the BEST! They are prompt in their responses to requests for help. They are able to customize reports to the need of myself and my clients. They are ALWAYS available to walk through something on the phone or via GoToMeeting. They almost literally bend over backwards to make sure I have what I need to succeed. I cannot believe that I have FINALLY found a company that is true to their word!

Vendor Response

by CasetrackerLaw on August 22, 2014

Thank you so much for the wonderful review. We take pride in our customer service. B. Smith

The Reason I Started My Own Business

Aug 23, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been in business going on 9 years. The Casetrackerlaw system is why I began in the first place. Having an extensive background in the Credit/Collections Industry, when introduced to this system, the lightbulb went off. I could start my own business and be successful by using all the features Casetracker had to offer. It's been a great 9 years!

The efficiency and simplicity of this system allows business to flow easily. I highly recommend this product and company. The ease of use, thoroughness of they system and support from the Casetracker staff, will no doubt increase your production levels and bottom line.

I'm happy to give this endorsement and wish you all the best in your collection business.

Vendor Response

by CasetrackerLaw on August 20, 2014

Thank you so much for the fantastic review. It has been a pleasure working with your company. B. Smith

CasetrackerLaw web site

Aug 30, 2014
5/5
Overall
5 / 5
Ease of Use

Comments: We have been using CasetrackerLaw for a number of years and although we have been solicited by others that have what they claim to be a 'similar' product, we have found the CasetrackerLaw platform to be superior in every way. It is quite user friendly and can adapt to virtually any situation the client requires.

Vendor Response

by CasetrackerLaw on August 04, 2014

Thank you very much for your review.

Makes my day easier!

Aug 02, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've been using Casetracker for a total of 5 years now. It really does make my day easier. As a solo practitioner, I have plenty to do on any given day. This software tracks everything I need it to and then some! I have the ability to review my staff's work and client love that they can see what is going on in real time. The client facing tool has been a great sales tool!

I know I should list pros and cons - but right now, I don't have any cons. The team at Casetracker is fantastic. They keep the system ever-evolving and quickly implement all my new ideas.

It's a great tool regardless of the areas you practice.

Vendor Response

by CasetrackerLaw on July 30, 2014

Thank you for the wonderful review.

CasetrackerLaw Makes My High Volume Practice Easy to Manage

Aug 02, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been using CasetrackerLaw 's web= based software application since 2009. Over the years, I have used other collection software but, have found this software product by far the easiest to manage, train my staff and grant my clients secure access to their files.

Customer service and support is always readily available. The program has many training videos for my staff and new hires to learn how to use the system. The system is also customizable and the support team has been able to add custom features that are unique to the way I wish to manage my practice.

I do not have any hesitation in recommending this application to any business in the credit and collection industry whether it be a law firm or a collection agency.

If you want to speak with me directly, I will gladly share my experience with CasetrackerLaw in more detail.

Stephen B. Gebeloff, Esq. (561)953-4600 steve@gebelofflaw.com or www.floridacollectionattorney.net

Vendor Response

by CasetrackerLaw on July 30, 2014

Thank you for the wonderful product review.

Review for CasetrackerLaw

Jul 31, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have used CasetrackerLaw for 3 years. This software works great for any company that has Accounts receivable and needs to collect them. This Software gives you Online Access 24/7 from any location on the web
Allows for a quick review of all accounts past due.
You can monitor the number and collection percentage of all accounts placed
Review collectors notes on each file in real time
Clients can Place new accounts for collection directly in your system
Update claims and your profile, add attachments and much more
I recommend this software program highly.
www.amscollects.com

Vendor Response

by CasetrackerLaw on July 28, 2014

Thank you for your review.

Awesome CRM for Sales and Debt Collection Software

Jul 26, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Like the title says, "Awesome CRM for Sales and Debt Collection Software". Both my sales staff, collection staff and clients are able to access and manage their files with ease..... I also like the fact that everything is in one place, I don't have collectors on one system and sales on another.
Best of all whenever I need changes made or customizations Becky and Tom are always ready to help with whatever I need. In short Casetracker is a fine example of how business should be done!

Vendor Response

by CasetrackerLaw on July 23, 2014

Thank you Mike for an awesome review.

Casetracker123

Jul 26, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: 100% satisfied with the choice I made to use Casetracker123. Becky and Tom have been great to work with and would recommend Casetracker123 to anyone without reservation.

Vendor Response

by CasetrackerLaw on July 23, 2014

Thank you for your review.

Customer Review of Casetracker Law Software

Mar 06, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Casetracker Law is a wonderful, user-friendly collections software that contains many great features. My customers , thoroughly enjoy their capability to go online to monitor their judgment assignments. Its ability to calculate settlement payments is awesome. The software's Reminder, To-Do Lists and Payment Reminder features totally organize my collection actions. I highly recommend this software as a great collection tool. I have no complaints about any of its features.

Great cloud based solution for law firms

Feb 14, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I used CasetrackerLaw in debt collection law firms for @ 5 yrs. in the mid to late 2000's. We used an early version of the product but the functionality was good. I'm certain there have been many features added from the version I used - but the biggest factors for us in choosing the software were the fact it was a cloud-based solution and the interface was very intuitive. New employees could be trained in basic functions and become productive very quickly yet the program was robust enough that it had most features present in more expensive server-based case-management solutions.

Another factor in it's favor was the the company behind the product. CasetrackerLaw communicated very well with my staff and was very responsive to any problems that arose.