Smokeball

5 / 5 22 reviews

Who Uses This Software?

Smokeball was designed for law firms that use PC computers. We are only compatible with PC computers due to our integrations with Word and Outlook.


Average Ratings

22 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $99.00/month/user
  • Pricing Details
    90 Day Money Back Guarantee
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Smokeball
  • www.smokeball.com/
  • Founded 2010
  • United States

About This Software

Smokeball is ideal for solo and small law firms with up to 15 people in a firm.Our cloud-based case management software comes with over 6,000 automated forms so you can get more work done every day. Smokeball is tailored to your practice area and integrates with MS Word and Outlook for easy email and document management. The mobile app allows you to work from anywhere.


Features Checklist

  • Billing & Invoicing
  • Calendar Management
  • Case & Client History
  • Case Management
  • Client Management
  • Client Portal
  • Conflict Management
  • Contact Management
  • Contract Management
  • Document Management
  • Email Management
  • Financial Management
  • HR Management
  • Library Management
  • Records Management
  • Task Management
  • Time Tracking
  • Trust Accounting

Product Reviews

An essential part of our office

Mar 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: As a longtime Smokeball user, I can't imagine not using it! It's made so many parts of our practice easier, from keeping track of all our files, contacts, clients and documents.

Every suggestion we've made has been considered (and I'm happy to say most, if not all, were integrated into the program). Support is top notch.

Once you get everything set up the way you like it, it saves us so much time- I don't know where we'd be without it!

I cannot recommend it enough!

So happy I invested in Smokeball

Mar 16, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: File storage, email storage and automation.

Overall: Smokeball has streamlined the process of a paperless office. It is well worth the money in time saved. The file management and document automation are priceless.

Saves time!

Feb 13, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: The customer service is A+!
Easy to use and easy to learn. Helps with the mundane things we have to do everyday!

Smokeball is a great asset to my solo practice

Feb 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: The customer support and its user-friendly design.

Cons: That it doesn't have email workflow capabilities (not campaigns, but workflows based on a client's status or stage in the process).

Overall: It's easy to use - the fields are layed out in a way that makes sense.

The support is phenomenal - I usually get a response within a couple hours.

It helps me track data - it has all the key data points I need.

It helps me stay on top of tasks - I set up dates/reminders with ease.

Recommendations to other buyers: No.

Smokeball Makes It Easy

Jan 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have used Smokeball for about four years. There are a lot of positive parts to this program - the ease of using Word documents; the templates for the various practice areas; the speed of finding documents, correspondence, and emails to name a few.

Recently I was representing the sellers of a Chicago condominium. For some reason the attorney, lender, and both real estate brokers found emails easier than phone calls. An issue arose about seven days prior to closing which caused a flurry of emails (17) to be exchanged in about 35 minutes. Smokeball grouped and filed these emails in the proper client folder and allowed me to watch from the sidelines until the activity ceased. Once I saw that the parties had run out of responses, I reviewed the last email in the chain, initiated a conference call, and resolved the problem with a three minute phone call. Smokeball allowed me to keep an eye on developments while working on other pressing matters.

One last note. I have had judges comment on the Word documents I've used and how easy it is to read the insertions and presentations of documents like the Cook County Memorandum of Judgment and the Illinois business forms.

Great software!

Jan 16, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Helpful staff, many options, easy interface. Can automate almost anything, makes my job so much easier!

Smokeball is perfect for a small to mid-sized firm

Jan 09, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Easy to use. Covers all my primary needs.

Cons: Has some limitations. Ex. email marketing workflows based on customer type or where they are in the process.

Overall: As a former CRM Administrator, I had high expectations. There are some areas that should expand with this product over time, but it currently meets my needs and is easy to use and configure.

Smokeball Review: Great Software

Dec 30, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Cons: I would like to see some of the Statute of Limitation and Ante Litem notice changes I have mentioned in the past. Keep up with deadlines is the MAIN reason PI lawyers want case management software.

Overall: We are a small plaintiffs' firm and love the software. It's helping us get better organized. We look forward to further updates on the PI side of the software. I researched it before we signed on, and saw only good reviews. One techie gave it a 25 out of 25. So far, we are very pleased, and we only know how to use part of it. Looking forward to the Phase II training.

Recommendations to other buyers: Try it. But learn how to use it or you won't appreciate it as much.

Smokeball's Website Service

Dec 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: I recently signed up for Smokeball's case management service and discovered that they had wonderful web designers, who create professional mobile-friendly websites for attorneys who subscribe to Smokeball's service at no additional cost. My firm saved thousands of dollars and my website was up and running in under a week. They found beautiful photographs specific to my locality in the Hudson Valley and came up with a design that looked as great on a mobile phone as it does on a computer screen. The team was very helpful in understanding our marketing needs as a small firm and our desire to have a website that provides helpful information for both new and existing clients.

Best software EVER!

Dec 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We cannot imagine how we did things before Smokeball came along. What would have taken a dozen tedious steps before takes two clicks now with Smokeball.

For example, when we need to draft documents, we can prepare templates so the process is automated. When some matter detail changes (address has a typo, buyer's name changed), we can correct it in the matter and with two clicks we can have all our documents updated. In addition, Smokeball's workflow feature helps us ensure a file is progressing smoothly. The message function lets my paralegal take a call for me and the message is turned into a task in the file (to make sure I follow-up) AND I receive an email as well. There is truly nothing that Smokeball hasn't thought of to make our work easier.

Also, Smokeball keeps rolling out updates to make a great product even better and provide more functionality for law firms. Everyone at the company is always friendly and courteous and helps us when there are issues. We are proud to use Smokeball and rave about it to anyone who will listen.

Good Product, Good Customer Service and a Great Price

Dec 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I'm a recent user, and am completely happy with the software, the customer service and the price. I recommend Smokeball to any small law firm

Best case management software ever!

Dec 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Accessibility, great app, immediate customer support.

Cons: No billing feature yet! :)

Overall: We were fairly early users of Smokeball and we could not be more pleased. Their software makes it so easy to write letters (which can be done off templates) and create standard documents. It's very easy to send them out, and organize them per file. It even links to email so emails can be similarly organized. Accessibility is the best part, as you've always got all the paperwork at your fingertips as long as you have a smartphone. The app is fantastic and makes it easy to make calls, email documents, etc. customer support literally responds within minutes and are the nicest folks ever. It's a great company and we couldn't be happier.

Smokeball good for small law firms.

Nov 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Smokeball has made many advances in their software to help small law firms like our to succeed. We love that everything is contained in one module and we do not need to keeps switching between programs to do our work. We look forward to many more innovations from Smokeball.

Great if used right!

Nov 14, 2016
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Easy to use.

Cons: Doesn't have addin for adobe!

Overall: Smokeball representatives make the experience worth the chaos to change over! They will dedicate an unlimited amount of time to making the service work for your firm~

The best practice management software for lawyers

Jun 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been a Smokeball client for the last six months and am completely satisfied with the product and customer service. As a client, my account manager is available for questions on little or no notice and always has a pleasant attitude and thoughtful suggestions on improving my practice. I cannot say enough good things about this company.

I've tried the rest. Smokeball is the best.

Apr 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have tried Lexis Nexus Firm Manager, Clio, MyCase, Amicus, Abacus, Rocket Matter, Credenza, Houdini, Bill 4 Time, Time matters... you name it. Smoke Ball is the best.

Pros: The organization of information in one location is fantastic. The document automation works the way I had hoped the competitors' would work. The integration of Word and Outlook are amazing time savers. The new Ai feature is awesome.

Con: No time and billing BUT this feature is in the works.

Great software

Apr 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: My office has been using Smokeball for several months now. It makes a big difference in our organization and productivity. The customer service is excellent.

Smokeball Customer Service personnel are THE best!

Apr 14, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I'm a paralegal with a small/mid size law firm. We have been using Smokeball for approximately 6 months. I'm not real tech savvy, so the thought of learning any new software program is normally a nightmare for me. When I found out we were going to be using this new legal software, I was pretty anxious. However, much to my delight, I have found Smokeball to be relatively easy to use, and if I can't figure out how to do something on my own, customer service is always on it with lightning speed. The personnel at Smokeball are extremely knowledgeable and courteous. Phone calls and emails are returned promptly, and I never have to dread picking up the phone to ask for help, fearing someone will speak to me in an alien technical language! They explain things in terms that are easy to understand and are very pleasant to deal with.

Smokeball has transformed my law practice!

Apr 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I was initially hesitant to try Smokeball because there were so few user reviews available, other than those on their website. I have been using Smokeball for a little over three months and I LOVE it! I am not particularly tech savvy and it is incredibly easy to use. The customer service and support have been great. Right before I started with Smokeball I left my four attorney law practice to become a solo practitioner. Smokeball has been indispensable in helping me get and stay organized, catalogue documents and emails so that they're easily retrievable, and creating documents. The new "Activity Tracker" that just came out with Smokeball looks like it will be another great feature and will help me track my time to make sure I'm billing for the work that I do. If I could recommend only one product to a solo or small firm attorney, it would definitely be Smokeball.

Customer Service is excellent.

Apr 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We've been using the software for 3 months now. We couldn't integrate our old practice management software and decided to just start from scratch. The customer service provided to help us do so has been exceptional. No delays in responses and 'walk-through' for specific questions we've had were provided very quickly. We look forward to billing be added to the program. After that, it will provide everything we need for practice management, document production, Outlook and Word integration and use outside of the office. We've got 3 people in the office and it's been an easy installation process and learning process thus far.

Amazing Case Management Software!

Feb 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been using Smokeball now for a little over two months. I am absolutely in love. I am a solo-practitioner and it is saving me a ton of time in addition to keeping me incredibly organized. They helped me transition very seamlessly from another popular case management software. The integration with outlook and word is phenomenal. It has been a total game changer for my practice management and efficiency.

Smokeball Review

Feb 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I believe this is a fantastic law practice management software. We've been using it since October, 2015 and are very pleased with it thus far. We are a small to medium-sized law practice of 6 attorneys and 6 support staff. I was tasked, since I'm the IT person as well as the Office Administrator, Accounts Payable/Receivable and all-around Go-To person, with researching the various cloud-based Practice Management software available. The Pro that sold me as an IT person was the ease of being able to retrieve our client data files should we at some point decide to terminate our relationship with Smokeball. None of the other software I researched had that capability. Smokeball is very intuitive and appears so far to be extremely easy to pick up and implemented by our staff.