PracticePanther Legal Software

5 / 5 65 reviews

Who Uses This Software?

Thousands of solo practitioners, virtual, small, & medium sized firms worldwide who don't want to sit through hours of training videos and webinars. Surprisingly simple software for the modern lawyer.


Average Ratings

65 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $49.00/month/user
  • Pricing Details
    Only $49/month/user billed annually (or $59 month to month).
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • PracticePanther Legal Software
  • www.practicepanther.com
  • United States

About This Software

The only legal software with an UNLIMITED FREE TRIAL for your first 3 clients and cases. Thousands of firms in over 25 countries use PracticePanther to automate their firms, and get more done in less time. Work from anywhere, on any device, with the mobile apps. Get world-class support by phone, email, or live chat. It's simple, user-friendly and intuitive. Now you can spend less time managing your firm, and more time making money. Try it free, no credit card needed.


Features Checklist

  • Billing & Invoicing
  • Calendar Management
  • Case & Client History
  • Case Management
  • Client Management
  • Client Portal
  • Conflict Management
  • Contact Management
  • Contract Management
  • Document Management
  • Email Management
  • Financial Management
  • HR Management
  • Library Management
  • Records Management
  • Task Management
  • Time Tracking
  • Trust Accounting

Product Reviews

This is best law firm management software we have ever used.

May 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The customer service experience might be the best I have ever seen. These guys are young, energetic, and also willing to listen to their customer's suggestions.

Fabulous! They made our transition easy, fast, and convenient.

May 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I cannot say enough good things. There are so many Pros! Seamless integration with Box, Quickbooks, LawPay, and Office 365 (Outlook, Word, Excel, etc.). Transferring/Uploading client & matter information was easy and amazingly fast. We were up an running after only a few hours from creating our account. Our clients appreciate the Client Portal including being able to securely upload documents, send secure messages (rather than using email), receive invoices, and pay online.

We left another law firm management program, Rocket Matter, after only 2 weeks due to poor integration and non-stop headaches. I was worried Practice Panther would end up being much of the same, but I could not be happier we decided to jump to Practice Panther. Their tech support team strives to find solutions rather than simply telling us "no." Every time I wonder whether Practice Panther has the ability to do something, their team finds a way to make it happen. We are extremely happy with platform.

Cons: A few of the features were not immediately intuitive, but as we use it more and learn about all its features the happier we are with our choice.

Overall: Seamless integration with Office 365, Box (and Dropbox), Quickbooks, LawPay, and more. We are capturing more of our billable time and the client portal has decreased the time between invoice and payment resulting in higher collection rates. They also have a wonderful support team that really cares about making your user experience the best it can be.

Best Practice Management system I've used!

May 16, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Everything is arranged logically in the software, making it very easy to use. In addition, they are constantly making improvements and adding features.

Cons: The trust accounting has greatly improved, but still leaves a bit to be desired. The only other complaint I have is that while we can add multiple time entires (up to ten), there's no way to start a timer on the lines on that screen (although I haven't suggested that yet), and if I log in from my phone or another computer before saving that list, I lose the information on the screen.

Practice Panther has helped my office stay organized and is very easy to use.

May 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Cost, ease of use and that it always accessible (online, phone app, table app). Customer service is very helpful and quick to respond to problems. PP is always adding new capabilities and services as well.

Cons: Sometimes can be slow and take awhile to load pages. They do need to add some templates that you could use for certain practice areas so your not inventing the wheel. By that I mean common templates that a personal injury attorney would need in a given matter or form. Practice Panther does allow you to create templates that you can use again, but it would be helpful to have an already created template for certain areas of practice.

Switched from a very popular platform to this and haven't looked back

Apr 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: In a previous firm, we used Clio. Clio was an awesome upgrade from Time Matters in ease of use. However, when I started another firm, I looked around and did more research. I found Practice Panther and it is the next level up (many levels!!!). We probably don't use 75% of the functionality of Practice Panther but what we have it doing is amazing. Our prospective clients fill out their forms online and we use that information to do their estate planning documents AUTOMATICALLY. We see how much money we have brought in as a firm and for each client. We see what money we have sitting out there. We have linked to LawPay so invoicing is super easy and convenient for us and the client. It does everything Clio does plus alot more and the price is amazing.

Great product

Apr 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Very good software for managing all aspects of practice. Invoice, time, billing, contacts. Highly recommended.

good product!

Apr 19, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The calendar is very helpful to me. I am able to have access to everyone's calendar with this software, unlike our old software only certain people's calendar could be available for me to view.

Cons: Possibly a temporary problem, but at times our office has problems connecting to box sync through practice panther.

Overall: I taught myself on this system, and i is basically very simple. Importing documents from our old system into the new is very easy and self-explanatory! The prompts tell you what to do.

Automating your Law Office

Apr 17, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ability to use client information directly transferred into legal forms

Cons: Not a lot of flexibility to customize invoices

Overall: Before we had Practice Panther we had Rocket Matter as our software management system and they increased our fees significantly after the 1st year of our subscription. Practice Panther has fixed rates. Before we were doing a lot of things manually and spending a significant amount of time finding information about clients, and copying and pasting descriptions of time for billing. Now we have easy access to client information and don't have most of those issues. Also, the templates and inputs are awesome for routine legal forms! The custom fields and custom groups are increasing effectiveness and efficiency and quality of the our practice because of less mistakes and less of the problem of finding old client's names in forms that you might miss. Once created, the templates also makes it easier to find the permanent form for the specific area for your practice. Practice Panther added the ability to bill your time right from the calendar soon after we subscribed which is a huge time advantage. Also, Practice Panther is mobile with a great iphone app and ipad app you can take in the court room or on the road. My receptionist and legal secretary can make appointments which immediately show up on my remote apps and vice versa, and the calendar and billing time also works great on those apps. I researched many legal software management programs before deciding on Practice Panther and I have not been disappointed. It is an excellent software management system for the small to medium size law firm.

Recommendations to other buyers: The Practice Panther team has been very responsive to any issues or questions we have had about using the software at no additional cost!

A Legal Lifesaver

Apr 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The template feature is invaluable.

Cons: Currently, the software allows for email template to alert them of a an invoice and to remind them to pay the invoice. I wish there was an ability to create more email templates.

Overall: The software is simple to use and intuitive. As a small firm attorney, the software has reduced the time I spend on non-legal work so I can concentrate on the important aspects of lawyering.

Recommendations to other buyers: Take advantage of the intake and template feature. Those two feature will free up a paralegal or assistant.

Great Product!

Apr 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Great tools, great automation, great customer support

Cons: There are continuing areas that we could further automate to make the product even more amazing.

Overall: I recently switched to PracticePanther after 20 years using different version of Amicus Attorney. While Amicus helped me to keep my practice moving for years, the lack of continuing support for the product and meaningful changes caused me to start looking at alternatives. After researching the current crop of practice management programs and downloading several demo's, I ended subscribing to the PracticePanther team. The first reason I chose PP was the fact that I was able to create "workflows" that automate a ton of the tasks required for several practices areas. For example, a new misdemeanor criminal case can have the misdemeanor workflow that I created applied and all of the steps for the cases are automatically generated. The scheduling of the first client meeting, initial hearing, filing of our appearance, requesting discovery, sending discovery, attending the pretrial conference, plea meeting with client and change of plea hearing all become tasks or calendar events with just the touch of a button. My assistant then just needs to coordinate the dates for all of the auto-generated tasks or events in order to have the file completely organized. The workflow also assigns the responsibility for completion of tasks automatically to me or my staff so we all are reminded of what needs to take place next. The second selling feature for me was the automated email and text-message reminders that can be generated to the client (and to staff if desired). I like that I receive a text reminder from my dentist's office and wanted something similar. For all events that I create within the workflow, I can assign the reminder details. This has significantly lowered the number of no-shows that I have for office meetings and court hearings and reduces the staff time that was spent before calling to remind clients of court dates and meetings. The third key feature that I really wanted was the secure client portal feature. The portal allows me to hand incoming clients an Ipad to have them fill out their intake information that we would need to create a new client file. Once the client has completed the information on the Ipad, it automatically creates a new contact within the PP system and we can then easily generate a new matter if we are hired. For clients that we choose to work with, they are also sent an email invitation to open their secure portal, thus allowing them access to their online file within the PP system. Clients love it.

Recommendations to other buyers: Just that it's a great piece of software with the potential to be practice-changing!

Small Law Firm gets Big Results

Apr 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The ability to assign and track tasks

Cons: There are a lot of features that take a little while to learn

Overall: Before using PracticePanther, everything was done manually which was time consuming and it allowed things to "slip through the cracks". Now, with using PracticePanther, things are better organized and nothing is getting lost. Not everything is completed on schedule, but at least we can now see what is and is not being completed and reprioritize as needed. PracticePanther has been a huge boost in tracking tasks and their state of completion.

Recommendations to other buyers: Not at this time

Vendor Response

by PracticePanther Legal Software on April 03, 2017

Thank you so much Fred. So happy we can help save you time and automate your firm.

Perfect for my needs

Mar 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I like just about everything about this software and have put most of my likes in my review.

Cons: It is hard to find a least like in this software, and if there ever is it get addressed and fixed. For example I had difficulty setting up my invoices but after contact with their support and granting them temporary access it was fixed in minutes

Overall: I have been using PracticePanther for my small law firm for a little over a year now. It has proven to be extremely valuable and has made my practice more productive. I have been able automate a variety of functions that I use every day to be more productive and expand my business. The software is extremely easy to customize and set up for my practice. Billing, intake forms, templates, workflows, calendar management and client relationship management, cloud storage, client portals with secure messaging are all integrated into the software. No hidden costs. Everything is included and no upcharges. Support is very responsive with several ways to contact them right within the program. They are also very responsive to suggestions and they have quickly integrated requested features. While I am not sure how many people work at PracticePanther, I imagine there a lot. However, I feel like I get the support of a local business and that my business matters.

Recommendations to other buyers: no

Fantastic software that will change your practice. Amazing customer support.

Mar 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: After spending months researching, and receiving demonstrations on, dozens of case management software options (using Capterra as a starting point), I finally decided on PracticePanther. We are now in the process of fully integrating all aspects of our practice into this software and we are continuing to find new features that will make our office more efficient. This and the customer support continually prove to me that I made the right choice.

PracticePanther is easy to use and incredibly customizable. In that it is web-based, it is accessible from any computer or device with an internet connection. We use it to store all pertinent case information and contacts, and to calendar appearances, tasks, court and internal deadlines and reminders. We use the feature which allows you to create workflows so that we don't have to reinvent the wheel every time we want to establish/calendar the same set of tasks on a new matter. PracticePanther makes it easy to track time spent and expenses on all of our cases. Also, it allows all users to view and track the activity of other all other users, which minimizes the need to constantly follow up with other members of the firm regarding status of task completion.

PracticePanther integrates with Box.com. So if you house your case files within Box.com you can access them directly through PracticePanther. Because of this, we are now integrating all of our files with Box.com so that we can use this feature. The prospect of having all case information, calendaring, AND the case file accessible from any device anywhere, is very exciting.

There is a great feature that allows you to create fully customized intake questionnaires that can be sent to potential clients via a link. Once the potential client fills out the information it is automatically uploaded to PracticePanther.

There are great demonstration videos and articles on their website which really help you to familiarize yourself with the product, although it's very easy to figure out on your own as it is extremely intuitive.

However, the greatest part of PracticePanther is its customer support. It is always easy to get a hold of someone to answer your questions. Best of all is that they listen to your feedback and use it to improve upon their product with regular updates. I have seen many of my suggestions come to life in a short amount of time. They truly want to hear what you have to say in order to make their product better!

Truly a Top Tier Practice Management Solution

Mar 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to Use, Tons of Features, Easy Billing and Invoicing, Great Trust Accounting, It looks really nice

Cons: It doesn't connect to as many third-party apps as other options. For example, for storage you are limited to Box and DropBox, but can't use Google Drive.

Overall: I opened my own solo law practice recently. In preparation for that I spent a considerable amount of time testing different practice management products. I went through about 8 different products before settling on Practice Panther. It does everything I wanted and it looks really nice while doing it. It absolutely stacked up against the most well-known players in the game and exceeded them in some respects. For example, adding billed time is so easy in Practice Panther and can be done from anywhere. Some other practice management solutions didn't let you turn any task or activity into a billed entry. I'm still learning how to maximize the software for my practice, but I would highly recommend giving it a try if you are looking. It's a great team with incredible customer service. It is 100% as good as any other practice management software on the market. I was pleasantly surprised.

Recommendations to other buyers: At first I didn't understand the trust accounting, but once I spent a little time with it I figured out how great it is. Utilize their free training to have them walk you through anything you don't understand.

Vendor Response

by PracticePanther Legal Software on March 28, 2017

Thank you so much Geoffrey! We're definitely working on more document management integrations in the near future.

Best Case Management I have used

Mar 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: So easily to manipulate this software to cut down on time in running a practice. Any issues or queries are dealt with by great customer service team who are so helpful in explaining, demonstrating or even changing parts of the programme to make sure it is the best case management it can be for the end user. Would highly recommend it

The best product we could find to manage our data and billing.

Mar 27, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: We wanted to use a practice management software for all the reasons one wants a practice management software but in addition we wanted two things that really were not easily available anywhere else. 1) to database our practice with custom fields, so we kind keep track of important information about the clients that we would need, sometimes on several occasions, but did not have a database to find it. Like how many cases is a GAL on, or what is the 4th kids birthday? 2) to be able to both use our mac based office on dropbox with native direct access to the files in the same intuitive way that we always have and without down loading or accessing the practice management software keep it updated automatically, and to be able to do the opposite, stay in the practice management software like on an iPad pro, make changes to the documents in the management software and on dropbox. This does the trick.

Vendor Response

by PracticePanther Legal Software on March 27, 2017

Thank you so much Joseph! Glad we can help run your Mac-based law firm with even more efficiency.

So easy, so fun, best customer service

Mar 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: All the features, ease of use

Overall: Easy to use and they have the best support team I've ever come across. Makes working fun.
Responsive to their customers, have helped me run a professional practice.

Best attorney software - and I've tried them all.

Mar 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I've used Amicus for 7 years, Clio for 3 years and Mycase for 2 years. Practice Panther beats them all. It's ease of use and intuitive interface saves me a bunch of time.

Vendor Response

by PracticePanther Legal Software on March 27, 2017

Thanks Regina, greatly appreciated. We will continue working hard to make it even easier and more intuitive so you can get more done in less time.

Practice Panther Review

Mar 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ability to keep time and create invoices from those time inputs.

Cons: The fact that I can't color coordinate the calendar once I sync it to my gmail, it all appears in one color.

Overall: Thie software is very easy to use and makes many tedious task much easier and time efficient. The only thing I would change would be a way to personalize invoices a little more.

Vendor Response

by PracticePanther Legal Software on March 27, 2017

Thank you so much for the positive feedback Lauren! We are actually going to release that feature very soon, so your color-coded events in PracticePanther will match the same colors in Google Calendar. Keep the feedback coming, we love hearing from you!

Great Service. Better than RocketMatter

Mar 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: faster update cycle, quicker response from support, more flexible platform

Overall: They update the features and functionality much quicker, and their support is better/quicker responses. I really like companies that invest so much in their service. Plus it costs less.!

Recommendations to other buyers: their intake form feature is really cool and works

Vendor Response

by PracticePanther Legal Software on March 22, 2017

Thank you so much Jeremy! Happy you love the recent updates, there are many more coming soon!!

Perfect app for medium sized law firms

Feb 03, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: it's affordable and easy to use

Overall: Practicepanther has it all: practice management, templates, billing, taking notes, box-integration, gmail agenda integration, client portal; and it's easy to use! and affordable!

Recommendations to other buyers: give it a try!

PracticePanther ticks all the boxes for our law firm

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use

Cons: Client and Matter numbers are not automatically inserted. I want the numbers automatically put in, in numerical order.

Overall: We sell Australian legal documents online. We needed state of the art legally compliant practice management system. PP is addictive, fun and easy for my lawyers to use.

Best secure client portal

Jan 06, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: secure client portal, intuitive interface

Cons: No internal email client (This is a MAJOR MAJOR con...) and the corresponding lack of streamlined lead to fulfillment process, lack of user-defined lead to fulfillment reporting (pipeline),
panther branded client login (should be my logo!)

Overall: I tested four different solutions looking for a secure client portal for messaging and file sharing and a reasonably intuitive interface for my tax practice. It was evident from the get-go that PracticePanther did both of these things well. My experience with customer service and senior management thus far (yes, even the suits!) gives me confidence that this cat is able and willing to keep on innovating to deliver a constantly improving experience.

Recommendations to other buyers: integration of a strong form-builder to create client organizers and other forms would be useful to my tax practice. I now use www.cognitoforms.com...

Excellent Software for my firm

Jan 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use, text message appointment feature.

Overall: I love that the software puts all management aspects of my firm into one place. I no longer have to have a bunch of different systems that don't communicate easily. I am really happy I used the software. It has already paid for itself many times over and made my life a whole lot easier.

Recommendations to other buyers: Get it!

Great software

Jan 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: easy to use.

Cons: nothing bad about it

Overall: Practice Panther is great. It has taken a lot of my long spent searching CRM's away. It has everything I need all in one.

Recommendations to other buyers: use it love it

Practice Panther is perfect for our firm!

Dec 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We've been extremely thrilled to have found a case management software for our firm that offers all the features that Practice Panther does. With the ability to pick and choose features as our practice evolves and seamlessly integrates with other software we use, Practice Panther has become part of our workflows with minimal to no disruption and an immediate exponential increase in productivity. It helps us realize the promise of the convenience of technology without the grief of having to learn and adapt to non-intuitive software. We couldn't have asked for more. And if we do, we're grateful that Practice Panther gives new features as part of the subscription.

Great Legal Practice Management software that is not expensive

Aug 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: There are many things I like about the software. The main ones are:
- The search function. This makes searching for contacts or matters very easy. This is available on many of the screens as well as the dashboard.
- The price is very reasonable for a sole practitioner, and cheaper than the other software I have investigated
- Easy to create templates
- The screens are easy to understand and its a joy to use the software
- its relatively easy to import contacts (which i did from my gmail)
- billing is really good
- the client portal is amazing (you can even see when your client's read their invoices)
- it is improving all the time - there are regular weekly and monthly updates
- I find the relationships tab really useful to keep all my contacts related to the matter together for each of use
- there are many other pros about this software - try it and see for yourself

Cons: - the software is not perfect - it would be good if viewing emails from external email (e.g. gmail) could be improved so that they are more readable
- secure messages could be improved to allow attaching multiple files without the need to zip
- greater connection with Box so that Box's sharing could be linked to a contact without the need to manually enter the contacts email address when you are inside the contact's matter

Overall: I'm a sole practitioner and I was looking for legal practice management software that was easy to use and reasonably comprehensive. Previously I had recommended ActionStep to my previous colleagues in a 4-5 lawyer lawfirm. This was also a good product, but PracticePanther in my view is better in many ways. For cloud storage I use Box, and this connects easily with PracticePanther so that I can see all the documents that relate to a matter. PracticePanther uses a simple tab structure for each matter so that you can easily and quickly look at notes, activities, time records, payments, invoices etc. I'm really quite impressed with the software and would recommend it to anyone. It is very easy to see what you have been paid in a given period, what you are owed, and what you have to bill. I'm only one user, but you can have many users and each can see this from the dashboard screen. I'm a bit of a techie person and I've spent many hours investigating the different legal practice management software systems. PracticePanther comes a clear first, for my needs.

Vendor Response

by PracticePanther Legal Software on August 22, 2016

Thanks for the glowing review Hamish! Happy you enjoy the software, we're improving every week and love your constant feedback.

Great and improving all the time!

Jul 06, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Beautiful layout, easy to use, functions as a basic CRM, matter and time management, and billing program all in one.

Cons: Flat fee billing is not well thought out, and the billing module presents clients with a reckoning of my operating account as well as their trust account. (I understand Panther may have made the operating account info optional by now, or that is in their near term plan.)

Overall: This is an update to a previous review I made.

The folks at Panther are impressive. They've taken recommendations I and others have made and implemented them; they've quickly addressed issues I've had; and they are always courteous and responsive. The overall layout has vastly improved since my first review, and looks downright beautiful. We live by the search feature and it now works on custom fields. Custom fields can now also be listed in reports. You can now group custom fields so that you may show only those fields in a matter or contact that pertain to their specific situation. We have structured Panther so we can use it as a basic CRM...which is an immense work-flow savings for us. We asked for Dropbox integration and what they produced is perfect (considering the limitations of Dropbox). Time keeping is a snap and reachable from any screen. We asked to be able to a log call without assigning it to a matter, and they changed that so now we can. The tasking feature and its integration with the calendar is fantastic, I could not service so many clients without it. And the Panther folks have taken it on themselves to make some minor changes that have made the workflow of using the program much faster than in my previous review.

I now can answer the question I posed in my earlier review of whether I love or hate Panther: We love it. I admit that it's not perfect (a couple of basic features in billing need to be addressed before I am willing to use that portion of the program), but Panther saves us many hours a week. I tried many firm management products before settling on Practice Panther, and I am glad I stayed with them. It's already better than the others, and it keeps getting better all the time thanks to their team. You cannot go wrong choosing Practice Panther.

Final note: To my surprise one lawyer told me Panther seemed expensive. Really?! It seems well priced to me, and if you try to save a few dollars a month with some inferior product you will pay dearly for that choice in lost time.

Recommendations to other buyers: The learning curve for Practice Panther is very quick. You can be productive with the software in a matter of hours. But the main thing to settle on right up front is this: Will your clients be companies or persons? Figure that out first, then stick to your decision to make your future life be easier.

Easier and faster retrieval of client information

Jun 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: PracticePanther has enabled me to have one unified system for case management and billing. This allows easier and faster retrieval of client information and billing, thus saving a large amount of time on a daily basis.
The ease of use. Other legal management programs seem so complicated, but PracticePanther has created such a useful and natural software.

The Practice Panther user interface is the best of any cloud based practice management software

Mar 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Before Practice Panther, my staff and I used a variety of cloud-based solutions to track leads, clients, matters and invoicing. Practice Panther has allowed us to consolidate each of those functions into one comprehensive solution. Now we don¿t have to have multiple tabs open in our browser or juggle several different workflows. I have no doubt that Practice Panther is saving my firm time and money nearly every day.
The Practice Panther user interface is the best of any cloud based practice management software. I demoed each of large competitors and found them all clunky and difficult to use. Practice Panther is very intuitive and my staff identified it as the best option within minutes of starting the demo.

With Practice Panther, I have every matter neatly organized into its own world.

Nov 19, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Prior to Practice Panther, I kept track of all of my matters in individual folders on my desktop, created separate folder in Outlook for emails, and created a spreadsheet for billing and costs. It was time-consuming, frustrating and often I made many mistakes. With the use of Practice Panther, I have every matter neatly organized into its own world. I can track costs, time, events, files and emails with ease. Being able to have all of the resources for my matters in their own dedicated areas, I have saved so much time and headache.
Practice Panther has the ability to keep everything easily organized and having Outlook automatically synch my emails into each matter that has the relevant contact associated with it.

PracticePanther offers a program that has already anticipated my needs.

Nov 17, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Before PracticePanther I was tethered to my mini-MAC (Apple) with an app for billing. I had to be sitting in my chair at work to log time. It was a billing program not designed for lawyers, especially lawyers with a blended hourly and contingency practice. I wanted to record my time on contingency cases, but I didn¿t want to bill. I had to come up with a work around to do that with the program. PracticePanther has solved the problems of having to come up with work arounds to fit my practice billing needs. Instead, it offers a program that has already anticipated my needs. There¿s options for billing hourly, contingency, and for billing less on different matters.
My favorite thing about PracticePanther is the ease of keeping track of my time.

PracticePanther continues to enhance its software to make everything very streamlined.

Jul 23, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Before PracticePanther I felt that I did not have systems in place to organize my firm. I was looking for a practice management tool but everything was so expensive for a solo firm who was just starting out. I joined GLSA and ARAG, legal plan providers, and was given a mentor, Aastha Madaan. She introduced me to PracticePanther. Now I have everything I need to operate my firm at my finger tips for an affordable price. PracticePanther is very user friendly and helps me feel organized. I can now spend more time marketing my firm to help it grow rather than worrying about practice management. Thank you PracticePanther!!!

I am loving the fact that it is very easy to use.

Jul 20, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I just have to say my representative David B. is awesome. I love the fact that I send an email out and I get a quick response. He deserves a raise.

Compatibility and User Friendly

Apr 14, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This software is compatible with all my devices and the layout morphs to fit each device without changing too much. I am definitely a fan of cloud base services, so that is always a plus. What I think really sold me on the software was the ease in which my paralegal picked up the program. It is definitely user friendly. I'm a start up firm so I don't have the time or money to train and this program practically needs none.

Finally paper free!

Mar 30, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: As in-house counsel, one of my main tasks was making our department paper-free. I am happy to announce - the day has finally come thanks to PracticePanther!

By reducing the amount of clutter and paper, we're able to work significantly faster and collaborate more efficiently with our team. Anyone can find any document by simply searching our Box.com database inside the software. We can even send contracts out for electronic signature right from the program - big time saver! Thanks to the team, we are finally paperless.

A simple solution for practice management

Mar 25, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Practice Panther has a very intuitive set up that allows me to bill my clients with ease. The report functions allow our firm to track productivity and easily keep up with our accounting. The software developers have been responsive and addressed any issues we encountered. Customer service has been phenomenal. I have used other practice management software, and have been very pleased with my switch to Practice Panther.

Vendor Response

by PracticePanther Legal Software on March 25, 2015

Thank you so much Hilary and thank you for the incredible feedback and feature suggestions along the way!

Amazing customer service

Mar 25, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Easy to use software with amazing customer service. Quick, knowledgable, and always available.

Vendor Response

by PracticePanther Legal Software on March 25, 2015

Thanks Brenda, happy we can help!

Secure and encrypted.

Mar 24, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Security is the number one priority for our firm. With PracticePanther's security features that blocks users from certain parts of the software, as well as their military standard of encryption, our firm is much more protected then using an internal server. We needed to be HIPAA compliant and their Box.com integration allows our files to be hosted securely according to the HIPAA standards. All around great, easy, and safe.

Friendly and personable service and support

Feb 10, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: All around friendly and personable company with excellent service whenever needed. After my initial demo, I was assigned an account manager to help with any questions and he is always extremely quick and responsive.

Pros would have to be:
1. Social feeds
2. Trust accounting
3. Nice design, easy to use
4. Secure and encrypted
5. Ability to work on my iPhone and track time
6. Great service when needed