Captorra

5 / 5 8 reviews

Who Uses This Software?

Captorra started focusing on personal injury and mass tort firms, but now offers a solution for bankruptcy, immigration and criminal defense as well.


Average Ratings

8 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Captorra
  • www.captorra.com
  • Founded 2012
  • United States

About This Software

Captorra is the go to intake solution for personal injury and mass tort firms in the marketplace. The system not only has logic based questionnaires, but offers a very comprehensive workflow solution for auto routing emails, automatically tracking activities and drip campaigns to potential clients. Captorra has a full blown referral management solution with a referral portal for external parties to easily access information. 17% is the average increase in conversion rate for Captorra clients.


Features Checklist

  • Billing & Invoicing
  • Calendar Management
  • Case & Client History
  • Case Management
  • Client Management
  • Client Portal
  • Conflict Management
  • Contact Management
  • Contract Management
  • Document Management
  • Email Management
  • Financial Management
  • HR Management
  • Library Management
  • Records Management
  • Task Management
  • Time Tracking
  • Trust Accounting

Product Reviews

Captorra! - Finally a product that helps.

Sep 07, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Captorra has streamlined our intake process and made our firm more efficient. We were struggling with understanding and truly grasping where our leads were coming from and if we were benefiting from our Marketing. It has greatly increased our ability to track marketing and we can better focus in the areas where our marketing is weak. The system is extremely user friendly and easy to learn. Customer service is excellent and knowledgeable. There is always a team member willing to help and guide you.

I've experienced Captorra with three different firms

Sep 02, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've seen Captorra utilized in many different ways. It is versatile and an asset for any law firm looking to modernize their intake system. It creates transparency, and makes the life of any person responsible for intake easier. The tools to convert leads are all there. Anyone who feels otherwise didn't take the time to learn what a powerful tool it is.

Captorra has streamlined our case intake department

Sep 01, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Captorra's automated features have streamlined our intake process and made our firm more efficient in handling high volume case intake. It also makes tracking marketing source production very easy. We appreciate the excellent customer service we've experienced with this company.

Glen Lerner Injury Attorneys LOVES Captorra!

Sep 01, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: PROS:
Accountability - Intake and Lead tracking is never easier. All users entries are easily documented and tracked. Entries are date and time stamped, with a very robust AUDIT function on each documented lead or intake.
Automation - Certain functions that allow for automation are fantastic. Welcome Letters, Client Information Packages -- all able to be customized to your Firm's specific needs, OR doesn't need to be utilized at all.
Compatibility - Works very well with other CRM software - Client Profiles in particular.
Web-Based Software - Accessibility for your employees is very high. Have an iPad? Smartphone? Tablet? As long as you have a device with access to the Internet, you have access to Captorra. Simply open any web-browser, go to the specific Captorra URL, and Log-in!

CONS:
- While accessible via mobile device, it does not yet have a Mobile App.
- Monthly cost of License.

EXPERIENCE: We at GLEN LERNER INJURY ATTORNEYS have had a wonderful experience working to bring Captorra to our Firm. We believe that the use of this software, particularly in a company that is experiencing growth like ours, has not only increased the effectiveness of our Intake Department; but has also influenced greatly our ability to teach using the analytics collected during the intake process. Information is the new Gold, and this software will give you your moneys' worth.
- Want to know who your superstars in your organization are with Clients?
- Want to know (if appropriately collected) what advertising you use is most effective?
The information you collect is all on the Front Line of your business: from the Clients themselves. How you analyze and utilize that information is up to you and your business.

ADDITIONALLY: The people at Captorra really care. They are trying to bring innovation to the Legal industry, and I believe they will not stop with just Captorra. Even the CONS we have listed are being addressed, and probably won't be in the Cons list much longer. They are open and willing to listen to your needs and concerns, and will help you find a solution that best fits your Firm.

Captorra is ESSENTIAL to my firm!

Aug 31, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Captorra runs our law practice. It has enabled us to integrate everything together and automate all our previously manual processes so we can focus even more on serving our clients. Since implementing Captorra our new case sign ups have increased by over 60%. Additionally, their custom software, specialized knowledge of legal intake, and dedication to our success is what makes Captorra a valuable business partner.

Vendor Response

by Captorra on August 31, 2015

Thank you for the kind words Josh! It is a pleasure working with your firm.

Outstanding and Seamless Solution

Aug 31, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Selecting Captorra software provided an outstanding and seamless solution for our call center customer service team to provide exceptional service to our clients. The Captorra service and support team provided constant support during our transition and continues to works closely in monitoring any needs that arise.

Vendor Response

by Captorra on August 31, 2015

Thank you for the kind words Bonnie! It is a pleasure working with your firm.

Increases sign ups!

Aug 31, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Using Captorra is a no brainer. I started signing up more cases immediately.

Captorra is dedicated to my success!

Aug 31, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Captorra provides me the analytics I need to run my business. They provide customized dashboards and reports that allow me to know exactly how my marketing dollars are performing and where to best direct them moving forward. I also have direct insight into my conversion rates for each case type, marketing source and intake staff member.