AbacusLaw

3 / 5 42 reviews

Who Uses This Software?

The Abacus products & services portfolio is flexible and dynamically scalable to support a legal professionals from solo practitioners to enterprise law firms.


Average Ratings

42 Reviews
  • 3 / 5
    Overall
  • 3 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Abacus Data Systems
  • www.abacusnext.com/
  • Founded 1983
  • United States

About This Software

AbacusLaw is a turn-key, fully integrated law practice management solution. Founded in 1983, AbacusLaw works for firms of any size in every industry. Features include rules-based calendaring, document / form automation, matter management, conflict checking, contact management, document and email management, time tracking, billing, balance, accounting, trust accounting and more. AbacusLaw is also available in our private cloud for a complete disaster-proof solution.


Features Checklist

  • Billing & Invoicing
  • Calendar Management
  • Case & Client History
  • Case Management
  • Client Management
  • Client Portal
  • Conflict Management
  • Contact Management
  • Contract Management
  • Document Management
  • Email Management
  • Financial Management
  • HR Management
  • Library Management
  • Records Management
  • Task Management
  • Time Tracking
  • Trust Accounting

Product Reviews

Disappointing

Apr 01, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Repeating events feature.

Cons: Too many to state all. The worst are lack of knowledgeable technicians and when the issue is referred to upper techs calls are at odd hours and you call back to a voicemail. There are glitches with the time stamp, printing reports, adding on going notes etc.

Overall: Forced upgrade after ten years with Amicus Small Firm and Now have glitches tech support can't resolve. Am considering legal action for breach of contract. So dissatisfied. Loved my Amicus Small Firm but the upgrade has compromised our work. Worse part is the boilerplate response to unsolved problems.

Recommendations to other buyers: The monthly fee is too much considering the many unresolved glitches and lack of knowledge of the first level techs you encounter.

Vendor Response

by Abacus Data Systems on April 04, 2017

Hi Yolanda, Providing our clients with best-in-class software and support is vitally important for us, and we're thankful you took the time to write this review. Our team will be reaching out to you shortly to better understand and address the issues you are facing.

Running practice on AbacusLaw for a year now - no complaints

Feb 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use with lots of features, integrated into Microsoft Outlook

Overall: We've been using AbacusLaw since January 2016 and things are going smoothly. I primarily use the system for client management, notes and calendaring.

Abacus made even better by excellent customer service

Feb 23, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: It can do everything we need from case management to accounting

Cons: it has glitches and quirks that are sometimes difficult to work around

Overall: I wanted to touch base with you to let you know that your employee, Our point of contact at Abacus, has been wonderful during our upgrade and subsequent cutover to the Abacus Private Cloud. Support staff is always promptly responsive and willing to go above and beyond to get the job done. I would like to thank you for allowing him to work with us in this massive undertaking, his assistance has made the process far easier and facilitated a relatively smooth transition. Thank you.

Finally got organized with the help of Abacus

Feb 23, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I like that I can access AbacusLaw on anything, MacBook, phone, and see my files and use AbacusLaw like I'm at work. The program itself has some automation I have really needed, rules and form fills. Reporting in a dashboard.

Cons: It's pretty comprehensive and I wish I had more time to learn about it. I just use what I use today.

Overall: Our firm is small (10 staff). We aren't tech savvy, use mostly MACs with a few PCs. We've been "functioning" without a real system for collaboration- a mix of online web services (Clio), software (Microsoft Office) ad hoc of course, your typical office. We all agreed a few months back that we HAD to change, pick one system that worked for everyone. At a bar event I learned Abacus. Their demos convinced us, we moved everything into their private cloud with AbacusLaw. AbacusLaw is desktop software, like an application you would run on your own desktop, but, they 'put' it into a cloud that you can log into from any computer or mobile device, even a phone, and use Windows. It's hard to believe it works as seamless as it does. There was a learning curve using their software, at least for me, and we had a remote trainer teach us all the basics and how to input everything into matters. The calendaring is wonderful. I feel like even after training we only use 10% of what the software has, so I am looking forward to learning more. Overall it wasn't painless moving, nor is this a cheap setup, but, I'm glad we did, I feel like we really improved how the practice runs, and would do it again. Hope this helps you.

Recommendations to other buyers: Make sure to get a demo, and also let them know that you will be importing from another software app. Our team used a few different products before, Clio and some others, it all imported fine .

Great Program for the 1970s law firm - Garbage if you are practicing law in present era!

Jan 17, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
4 / 5
Customer Support
1 / 5
Value for Money

Pros: Nothing. It is complete garbage. It is outdated and shouldn't be on the market.

Cons: Poor design, simple tasks are overly complicated, they force an over-priced subscription model, doesn't integrate with other programs, does not integrate directly with phone calendars, created duplicate entries for contacts, cannot migrate data.

Overall: Forced subscription model on an outdated program. The program had difficulty with a 4-person law firm. There were numerous issues with duplicate contacts, duplicate emails, multiple scheduling issues, and failed to easily integrate with other applications such as Outlook 2016. We also were forced onto a subscription model, costing approximately $300/month. We received zero updates during that time, despite numerous complaints to the sales team. We purchased a high-end server ($4,000) to run Abacus, thinking the hardware was the cause of the latency issues. This solved nothing.

At the end of our contract, our salesperson told us that the software would continue to function, but support would be terminated. This was a lie. The software was restricted to read-only mode and we were locked out of our data. We were then given the option of paying a $275 reinstatement fee, plus increased monthly fees to get the software up and running on our own server again. This was the last straw and we migrated to a much better solution.

Abacus is an outdated system that requires significant upkeep. The hardware requirements are not included in their pricing model. Their hosted solution was also garbage, as it failed to integrate with the local programs. Their software is incredible slow and simple tasks (such as printing an invoice) takes 5-10 minutes to accomplish.

I would stay away from this product at all costs. One final warning, because their system is so outdated, once you start entering data, it cannot be exported to be migrated to a new system. Their poor design forces you to remain on their system or feel the pain of a weeks long migration system. Again, stay away from this outdated system at all costs.

Recommendations to other buyers: Do not purchase this software. Their database cannot be migrated. The system will crash and you will lose data. There are numerous other solutions that are available at much cheaper costs.

Vendor Response

by Abacus Data Systems on January 24, 2017

Capterra is a distinguished platform for users to share reviews of software products, and we respect the forum as a place for serious technical reviews made without self-interest or aggrandizement. The tone and tenor of your review indicates that you are very unhappy with our product, and while we would love to have you stay with us, we want you to make the best decision for your firm. We would be happy to help remedy your situation. At your earliest convenience, please contact us at 858-882-1794F. Cheers, Abacus

Good Product

Jan 05, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I've been using AbacusLaw for 6 years now and I am generally satisfied with the product. It is not the most user-friendly but it is very customizable, which is the reason I went with it. It is capable of really automating your practice if you take the time to learn to use it and setup the forms.

Very disappointing experience with Abacus

Dec 08, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money

Pros: At this point, nothing.

Cons: APC is a problematical environment to have to work in all day. Abacus Law and especially Abacus Accounting are primitive, highly inefficient.

Overall: Abacus Law in the Abacus Private Cloud is the 4th practice management software that I have used over the past 20 years. Far and away is the worst experience that I have had with practice management software. Many everyday functions take multiple steps where they need only take one. Some features, especially search features, just don't work. In two years I have seen no meaningful improvements in the software. Abacus makes its real money selling you their cloud services and once you commit to putting your data on their Cloud, it gets very hard to move away. I considered transitioning to Amicus Attorney because Abacus has recently merged with Amicus and I was assured for months that a migration was doable, only to learn months later that Abacus will not provide migration to Amicus. The two camps definitely have not gotten on the same page.

Recommendations to other buyers: Don't get into a contract with Abacus.

Vendor Response

by Abacus Data Systems on January 17, 2017

Capterra is a distinguished platform for users to share reviews of software products, and we respect the forum as a place for serious technical reviews made without self-interest or aggrandizement. The tone and tenor of your review indicates that you are very unhappy with our product, and while we would love to have you stay with us, we want you to make the best decision for your firm. We would be happy to help remedy your situation. At your earliest convenience, please contact us at 858-882-1794. Cheers, Abacus

Migration from Credenza to Abacus a bust!

Nov 22, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: I am unable to use it effectively because my data from Credenza has yet to be transferred.

Cons: Support is unsupportive.

Overall: Sometime in August 2016 I received an "end of life" notice for the credenza practice management program. This program supported by the makers of Abacus would end and of course you are prompted to buy Abacus Law and Abacus would migrate your data to the new platform. Well, I jumped on board in October 2016 and its been a nightmare ever since. My years of time keeping, billing and notes did not move completely over to the new program and Abacus has yet to resolve the problem. Moreover and equally frustrating, Credenza is disabled not just because the Abacus technician disabled it but also because the what notes I can discern on my computer indicate that the "add-in" will crash my system. I have been without a working practice management system for almost a month and Abacus can't seem to take the time to make my small law practice whole. Billing is behind and that is not a good place to be in for any business let alone a small one. I remain hopeful that my data is somewhere in my computer system. At this point, I am less than hopeful that this company cares enough to help me. Unbelievable!!

Recommendations to other buyers: I would not recommend it.

They are pricing me out

Nov 15, 2016
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Performs essential function and is modifiable.

Cons: Has become too expensive.

Overall: I began using Abacus over 20 years ago. As the years wore on and the company got bigger they began increasing their price going from a purchase product to a license product and now they seek to require a monthly payment per user. The cost is becoming prohibitive for a smaller firm such as mine (5 lawyer firm). I will be looking for an alternative.

Recommendations to other buyers: No

Old, Dated System

Oct 15, 2016
2/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Home screen is nice. Some graphics are nice. Time keeping is good if a bit cumbersome.

Cons: Lacks functionality of many newer systems. Software is incredibly buggy for such an established system. Needs to be completely revamped to be good.

Overall: Not a good value. It is old, incredibly buggy and barely adequate. Frequent crashes that cannot be fixed. There are better products for the money. Lots of features that could be good with a revamp.

Recommendations to other buyers: They have the right idea if they would revamp their system and modernize it. Most features are not attorney friendly.

Not bad, but I'm on the lookout for something better

Aug 03, 2016
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Fairly user friendly and customizable.

Cons: Recent updates have changed features for the worse. The company is pushing their cloud based software now that they just got venture capital funding and they seem to be slowing breaking down their desktop version.

Overall: I've used Abacus for over a decade. I've gotten pretty comfortable with the Law software and think it does a pretty good job, though it has many error messages and weird windows that open that you have to click through. It overall works okay. Accounting, however, really sucks. Accounting allows for certain functions (like batch invoicing) that just don't work very well. The customer support is local but they can have a bit of an attitude or will sometimes tell me that the software isn't perfect and I shouldn't expect too much.

I feel like I was misled--Abacus Private Cloud has issues

Jun 03, 2016
1/5
Overall
1 / 5
Ease of Use
2 / 5
Customer Support

Comments: I first purchased the gold edition of Abacus two years ago and installed it locally. It had its quirks, but we were satisfied overall. A few months in, though, it started crashing frequently during billing and time entry--every 4-5 time tickets and every 3-4 bills rendered. We spent more time re-starting the software than it took to render all of our bills. Abacus IT couldn't figure it out. Then it started to 'forget' the database location and we had to be on the phone with Abacus IT about once a week so they could fix it remotely.

When Abacus couldn't figure out why it kept crashing, they guessed it was an incompatibility issue with our brand-new server and suggested we move to Abacus Private Cloud. Sounded fine. They housed and maintained the hardware and we didn't need server IT. Of course, the price went up by 200%. Seemed like a fair trade-off at first.

Despite the representations as to stability and savings, it got worse. Our first billing run on APC crashed the software more frequently than it had on our own server. The next billing run was worse. It crashed after nearly every generated bill. At best the software would crash fewer than two dozen times during a billing run, no matter what IT tried to do. Finally, they just blamed it on us. It hasn't been fixed entirely to this day.

To add insult to injury, we were told out of the blue that our virtual server was running low on storage space. We removed everything we could think of that we'd put on it and it still ran low. Abacus billed us for additional storage space despite our efforts, without explanation as to where the issue lay or any attempts to help. E-mails to IT were met with silence.

Barring some sort of miracle, I cannot wait until our contract is up so I can cancel the agreement. It's ludicrously expensive for what it is and how often it fails to work, and all of the time spent with IT has cost more work hours than I want to admit. It's clunky, quirky, crashes frequently, and the software is unstable no matter which platform or hardware is in use. And buyer beware--Abacus doesn't guarantee the software will work and the cancellation penalty is essentially the equivalent of the value of your remaining contract.

I am extremely unhappy with Abacus and feel like I was misled on the initial purchase, and misled again when told that switching everything to the cloud would improve stability.

real technology was paper

Apr 06, 2016
1/5
Overall
1 / 5
Ease of Use
2 / 5
Customer Support

Comments: The reality seems to be that to ensure continued profits monthly service fees were created. Very little benefits to consumers of the product came to life. More problems and less productivity. More costs less benefits. Not that long ago - 10 years I worked in a firm that insisted on continued use of DOS. The amazing benefit is it always worked. Since going to the monthly program Abacus has never worked correctly. I don't have the time to always call and make it work like it is supposed to. I get a lot less than when i simply bought the program. I do want it to work but it does not. 40 minutes with tech support and unfortunately the tech really has no idea what to do. Instead of working i am inputting this on my other computer while hearing words that make no sense. Good luck to this tech. It must be frustrating for him as well.

Vendor Response

by Abacus Data Systems on April 11, 2016

Dear Mr. Whitworth, We understand that technical issues may portray a less than satisfactory experience. Our user experience is our gold, and when we are presented with any technical concerns, we commit ourselves to achieve full resolution and satisfaction. We hope that you will consider giving us a chance to work together to get your workflow running perfectly. At Abacus, it is our ongoing mission to provide our clients with secure, reliable and cutting-edge technology to help enable their success and secure their future. Sincerely, The Abacus Team, 1-800-726-3339

Difficult to use, rude customer service and outrageous cancellation fees when you give up.

Feb 25, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: I used Abacus for over 15 years. I used their old CD based system with no problems for Case Management, but not billing or accounting. When they would no longer support the CD version, they forced me to go to their web based version. The price increased exponentially and was prohibitive for my solo practice. However, having used it for so many years, I was hesitant to give it up and lose the ability to access old client records on all computers. Their billing software is awful. Clients could not understand the bills and we received numerous complaints of its trust accounting reports on the bills. We had to stop after three months.

When we called in for support and finally got a call back, the technician was rude and actually insulted my office manager. They were no help at all and they actually told us that they were more interested in their new ventures into cloud computing than law firm case management.

We had to give up and now they have turned me over to collection asking for over $5000.00 in early cancellation fees.

Vendor Response

by Abacus Data Systems on March 16, 2016

Thank you for taking the time to provide us with details about your experience with Abacus. We can assure you that we take levels of service very seriously and are committed to ensuring the long-term success of all our clients. We apologize for the service you received, and further apologize if you felt forced to purchase anything from anyone on our team. We ultimately want to enable the success of our clients, so in addition to offering on-demand training videos, we also offer live webinar training and customized training programs on a firm-by-firm basis. We value you as a client and would love an opportunity to retain your business. Please contact us if you would like to set something up. Best, The Abacus Team 1-800-726-3339

Abacus Training-Awesome Customer Service

Jan 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been working with Abacus the past 15 years in the legal field. Abacus is a great legal software and I am sure for any other organization. I like many aspects of the software and the one I would like to speak of is its Customer Service. I work now with a non proffit organization so not your typical legal setting and I still have many questions, especially for reporting and queries. I would like to say that Dean Hileman is awesome!! He is always there and and always responds quickly and always follows up with me to ensure I am happy with the system. I would recommend Abacus to any organization whether legal or not.

Vendor Response

by Abacus Data Systems on January 13, 2016

Thank you for taking the time to provide your feedback, and thank you for being one of our valued clients. We have learned from our most successful clients that it takes much more than a simple software product to build and grow a successful Law Firm. We value your insight, and are committed to providing all of our clients with a comprehensive suite of fully managed legal technology products and services to help guarantee the integrity and security of their sensitive data, as well as to enable their success and ultimate performance. Best, The Abacus Team

Fantastic

Jan 04, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: Everyone really has been incredibly helpful to me! I appreciate all the efforts ABACUS has made to help our firm. I do, however, think that you overcharge.

Vendor Response

by Abacus Data Systems on January 13, 2016

Hi Stacey, thank you for taking the time to provide your feedback. Instead of offering cookie-cutter technology products and services, Abacus caters to specific business applications, technology and budgetary requirements to help you increase revenues, reduce costs and maximize efficiencies. To that end, Abacus Private Cloud is on a 'pay-as-you-grow' structure for customized plans and pricing for firms of all sizes. We value you as a client and would love an opportunity to build a custom plan for your business. Please give the Abacus Team a call at 800-726-3339 and we can work with you on building a customized APC plan.

Help received

Dec 30, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: To whom it may concern,
I just had to take a moment to send an email to thank Dean for his invaluable, over and beyond customer service, he is a true asset to your company, and I hope that Abacus customer service management knows what a devoted, knowledgeable employee you have.

I attended Dean's webinar on Mail Merge in Abacus on Wednesday on 12/16/2015, which was great, and a real informative webinar, that was well planned, easy to follow, and full of useful information. However, I am writing this email to acknowledge what Dean did for me afterwards. After the webinar, I had emailed Dean asking if he could help me create a query to generate a client list, (past, and current), that have an email address, with their phone number's and if he could help me make a excel spreadsheet with this information, which was not something my employer had paid for, but we desperately needed. She had been asking me to generate this list for the past two weeks, and despite my endless attempts, I could not figure out how to generate a query that would do this correctly. Within minutes Dean had generated a query, showed me how to use it, how to modify it, and how Abacus could assist our office in the future to generate letters, emails and help turn potential leads into paying clients. I was amazed, and so completely grateful, I joked with him that he single handily may have saved my job!

I had to take this time to send this email because it is not often that I come across someone that is so good at their job, not to mention completely dedicated, with such excellent customer service skills. I will be recommending to the attorney I work for that we attend more webinars, and utilize Abacus and all its features for her practice, and as a tool to run a smooth, successful law firm.

Again, thank you Dean, I cannot express my gratitude to you for going over and beyond to help me help my employer!!! Have a great holiday, and a Happy New Year!

Vendor Response

by Abacus Data Systems on January 13, 2016

Thank you for taking the time to provide us with details about your experience with Abacus. Our team is committed to providing the highest levels of customer service to our clients, and we are happy to hear that that was the service you received. Thank you for the opportunity to serve you, we wish you much success!

THE BEST SETUP

Dec 15, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: As a PI lawyer, it's the best setup I've found to keep my practice running smoothly. I'm mobile and organized. There's a learning curve to get the hang of the program, but they have training and support to get you started. Great automated calendar.

Vendor Response

by Abacus Data Systems on January 13, 2016

Mr. Harris - We are thrilled to hear you use AbacusLaw specifically for your PI practice. Our PALS - Practice Area Legal Solutions - are designed for just that! If you ever need personalized training and support, we offer on-demand training videos, and live webinar training. Always feel free to reach out to the Abacus Team at 800-726-3339, and we can schedule a convenient time for you to receive personalized training sessions. Thank you for being a valued Abacus client!

Absolutely Fantastic Products!

Dec 09, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Abacus Law and Abacus Private Cloud are godsends. I don't have to mess with IT anymore, and the enitre firm is secure and mobile. Our firm runs on Abacus!

Vendor Response

by Abacus Data Systems on January 13, 2016

Mr. Black, we are happy to hear that you have fully automated your practice with AbacusLaw and Abacus Private Cloud. Thank you for being one of our valued clients, we wish you much success!

Use it EVERYDAY in my Practice - I am SOLD!

Dec 08, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Having been a solid Abacus user since 2007 (and used it to do a multi-state practice), I took the plunge the moment Abacus Private Cloud came on line. As one of the folks on the "maiden voyage" there were some initial rough seas --- which now (speaking from the past 18 months of cloud occupancy), have totally smoothed out. I CANNOT and will not be without this software.

Anyone attempting to be a "virtual lawyer" needs this program and this platform. My office is anywhere I have wifi. My multi-state, multi-county, multi-circuit practice is possible because of this piece of technology. I can walk into a courtroom with 10 cases in a row to do, and not carry a piece of paper - everything is organized in my Abacus... if the Judge forgets what happened at the last hearing, the case notes and prior Order are there at my finger tips. Press another key, and the order or memo gets sent to everyone's tablet, computer or phone in the courtroom. It makes me look smarter - and more organized -- that I am.

All this would be for nada if not for the customer service (I work late, and weekends... and they answer calls at that time). Also, having forms tailor-made for my niche practice is a professional service they offer, much cheaper than I can train staff to do it. I have so much more I can be doing with Abacus that i don't do (trust accounting, calendar causing forms to generate at proper times, mass mail merges, etc), but I'll get to it in time. BOB

Vendor Response

by Abacus Data Systems on December 09, 2015

Mr. Noone, thank you for taking the time to leave your feedback, and for being a valued Abacus client. We have recently optimized AbacusLaw for use within Abacus Private Cloud, so we are happy to hear that you have been successful in automating your practice with our fully managed solutions. It is our goal to help businesses take the next step in their journey to the Cloud, and glad you are one of them! Thank you for the opportunity to serve you, we wish you great success!

ABACUS PRIVATE CLOUD - A GREAT COMPUTING PLATFORM FOR LAWYERS!!

Dec 04, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: For the last 20 months my entire law office has been run on Abacus Private Cloud. It has worked flawlessly, with great, responsive, USA-based tech support (for set up issues and as needed thereafter).

APC enabled me to put my entire law office into a private cloud environment, in an industrial data center custom-built solely for this purpose, dedicated to the legal profession, and managed by top-notch professionals in the data center industry; this is something I could never have achieved on my own, or through another vendor.

The benefits to my law practice from Abacus Private Cloud are:
- - My data is secure and safe in the Abacus Private Cloud data center. No more local data backups, because all data is on the private cloud server, and is backed up there.
- - My local equipment costs are drastically lower than before I switched to a private cloud. I eliminated the three desktop computers that I was previously accessing remotely.
- - I don¿t need costly application software on each local access device. All law office applications can be run on the private cloud server, not on local hardware. The local devices are there simply to display and interact with the private cloud server.
- - My private cloud server can run any software, whether related to Abacus or not. Therefore, I can run the application software that my meets the specific needs of my law practice, regardless of the vendor.
- - My local IT and tech support costs are $0.
- - My staff and I have become totally mobile, without sacrificing efficiency. This means that each employee, as needed, can work on their own schedule, and from any location with cell phone coverage, electricity, and an Internet connection. This creates a flexible, modern, and dynamic work environment, resulting in a better quality of life, happier attorneys and staff, and a better work vs. life balance for all involved.
- - All law office applications and data are accessible 24×7 for each user via any device: desktop computer, laptop, tablet or smartphone.
- - Private cloud technical requests (e.g., email configuration, remote access from a new device, etc.) are promptly resolved by the Abacus Private Cloud support staff.
- - System reliability (uptime) is outstanding.

In sum, this is a truly great product, at a reasonable price, with great customer support. I highly recommend you get it!! Thanks.

Vendor Response

by Abacus Data Systems on December 09, 2015

Mr Farr: Thank you for being a valued Abacus client. We're glad that you have fully automated your practice Abacus Private Cloud, and enjoy your virtual workplace environment. We are committed to providing our clients with a comprehensive suite of fully managed legal technology products and services to help guarantee the integrity and security of their sensitive data, as well as to enable their success and ultimate performance. Thank you for the opportunity to serve you, we wish you much success! Best, The Abacus Total Care Team

LOVE IT!

Dec 04, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I couldn't practice without it! I made the switch from My Case to Abacus Law, and started using their cloud service as well. This is a much more in depth program and it can handle everything I need it to. It took a while to learn, but they have amazing training and support. Now that I have the hang of it, and got it setup, it's a breeze. It's integrated with everything I need and I'm totally mobile. LOVE! LOVE! LOVE!

Vendor Response

by Abacus Data Systems on December 09, 2015

We're happy to hear that you have fully automated your practice with AbacusLaw and Abacus Private Cloud. We are committed to providing our clients with a comprehensive suite of fully managed legal technology products and services to help guarantee the integrity and security of their sensitive data, as well as to enable their success and ultimate performance. Thank you for being one of our valued clients, we wish you much success!

Better than the Reviews Would Suggest

Dec 03, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: As a user for over 10 years I think the software is great at what it does. If a matter centric system isn't how you practice this software is not for you. Correct if your practice is client centric you will be frustrated and it will not work for you. In terms of accounting I have abandoned the payroll module and still have days when I wish they would integrate with Quickbooks.
Customer service is great with most issues solved in minutes by letting the tech access the system and fix it. Still change is slow, still waiting to integrate with google calendar. Abacus and outlook play well together as long as you use 32 bit and not 64 bit.

Vendor Response

by Abacus Data Systems on December 09, 2015

Mr. Brown: We value your insight, and are committed to providing all of our clients with a comprehensive suite of fully managed legal technology products and services to help guarantee the integrity and security of their sensitive data, as well as to enable their success and ultimate performance. We are always working to enhance our system with new features and integrations. Thank you for taking the time to provide your feedback, and thank you for being one of our valued clients. Best, The Abacus Team

Not for Small Firm

Nov 09, 2015
1/5
Overall
1 / 5
Ease of Use
2 / 5
Customer Support

Comments: Maybe you can't teach an old dog new tricks, cause this old dog has had it with Abacus. I'm sure it's a great program if you have in-house IT staff and your attorneys and staff have loads of free time to learn this user-unfriendly program. I also was hesitant to switch to my I phone, but love it since it is "intuitive" and you can figure out many features on your own. Abacus is counter-intuitive and I wasted lots of Staff and Attorney time trying to integrate it into my practice.

Vendor Response

by Abacus Data Systems on November 12, 2015

Hi Mr. Carroll, Thank you for taking the time to provide this valuable feedback. Our number one goal is to provide easy-to-use, intuitive solutions that enable our clients to save time and maximize efficiencies without needing to have in-house IT staff. We value you as a client and would love an opportunity to retain your business. In addition to personalized training and support, we offer on-demand training videos, and live webinar training to help set our clients up for success. Please contact us if you would like to set something up. Best, The Abacus Team 1-800-726-3339

Love the software

Oct 17, 2015
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: 1. Most difficult software to learn. But it's everything that I love---after I learned it.
2. Too expensive to upgrade to the Cloud version. :(
3. Keeps me organized and couldn't run without it.
4. With the growth in my business and the need for a Cloud version, I am shopping around for a new company. (I really wish I could stay with Abacus, but the cost is too much)

Vendor Response

by Abacus Data Systems on December 09, 2015

Thank you for taking the time to provide your feedback. Instead of offering cookie-cutter technology products and services, Abacus Private Cloud caters to specific business applications, technology and budgetary requirements to help you increase revenues, reduce costs and maximize efficiencies. To that end, Abacus Private Cloud is on a 'pay-as-you-grow' structure for customized plans and pricing for firms of all sizes. We value you as a client and would love an opportunity to retain your business. Please give the Abacus Team a call at 800-726-3339 and we can work with you on building a customized APC plan.

Eight years and going strong

Jul 21, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: With 250,000 users they must be doing something right! I suspect that those of us without issues don't bother to comment. It makes sense that if you have had a problem then you squawk about it. I know I do!

Our firm has been using this product for over eight years. In recommending it to another firm I came across these reviews. I could not disagree more. Like any system it takes some training. We hired an outside instructor to come in for two days to train. Once we got the basics down we grew with it. The nice feature it comes with is that every time you log in, it gives you tips for the day that expand your knowledge or remind you of something you may have fogotten.

The features that I appreciate most are linking your emails from Outlook to the matters file. That is an enormous time saver. The notes file is likewise extremely useful in refreshing your memory on things that have transpired. Both come with a preview of the content similar to your email.

It makes life easy and certain with the current forms embedded for civil matters and court forms.
The home screen might not be as pretty as some but it is very simple to understand and use. Documents get scanned and saved to the matters file with ease. Overall there is nothing about our personal I jury cases I can't put my hands on quickly. And remotely when I am out of the office.

Some have complained about customer service. I guess that is a universal complaint we all have with almost software company. But honestly, when our IT guy gets on the phone with them and they speak the same language, we have never had a problem.

I could not run our firm without Abacus.

Vendor Response

by Abacus Data Systems on December 09, 2015

Hi Mr. Robinson, Thank you for taking the time to provide your feedback, and thank you for being one of our valued clients. With over 30 years of service, we¿ve learned from our most successful clients that it takes much more than a simple software product to build and grow a successful Law Firm. We value your insight, and are committed to providing all of our clients with a comprehensive suite of fully managed legal technology products and services to help guarantee the integrity and security of their sensitive data, as well as to enable their success and ultimate performance. Best, The Abacus Team

Long Time Usee

Jul 20, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I love AbacusLaw. I couldn't get through my day without it. Everything is integrated and I upgraded to Cloud so now I'm totally mobile.

Vendor Response

by Abacus Data Systems on December 09, 2015

Thank you for being one of our valued clients! We are thrilled to hear you have fully automated your practice with AbacusLaw running on Abacus Private Cloud, and we wish you much success! Best, The Abacus Team

They are very shady and dishonest.

Jun 23, 2015
2/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: First, beware the hidden fees. Second, beware the horrible customer service. Be prepared for big promises with no delivery. It's not worth the headache. Beware the longterm contract. All the case management systems worth their weight require no longterm contract. User interface is terrible.

Vendor Response

by Abacus Data Systems on December 09, 2015

At Abacus we take levels of service very seriously and are committed to ensuring the long-term success of all our clients. With over 30 years of service, we recognize that every firm does things a little differently. To this end, in addition to offering on-demand training videos, we also offer live webinar training and customized training programs on a firm-by-firm basis to meet specific goals, timelines and budgets. We strive to offer clients the tools they need to succeed for no additional costs. If we can answer any questions about our products and services, please feel free to reach our dedicated Total Care Team at 800-726-3339.

I like the program, particularly for a solo, but customer service is horrible

Jun 07, 2015
3/5
Overall
4 / 5
Ease of Use
1 / 5
Customer Support

Comments: I am a very frustrated customer. I like the program. It is easy to use. I have had no problem integrating it with outlook calendars. However, I am a monthly auto credit card payer. My credit card info hasn't changed in months. I have received repeated unpaid notices and suspension notices over a $63.00 monthly fee that was simply never auto debited by AbacusLaw. I have called at least 6 times. I have emailed the billing department. I have never gotten anyone to answer any of any of the telephone numbers and no one has ever returned my call. I am on auto pay and my account info has not changed and my account has always had more than sufficient funds. Now AbacusLaw has suspended my account and demands another $250.00 to get it reinstated because no one will answer the phone or return my call. I can't begin to tell you how frustrating this is.

Vendor Response

by Abacus Data Systems on June 08, 2015

We can assure you that we take level of service very seriously and have recently taken measures to scale up our internal capabilities to deliver the levels of service our clients expect, and deserve. With the exponential growth from Abacus Private Cloud, we've recently opened a brand new, 5,300 square foot facility and have augmented our leadership team with top-tier technology and legal professionals. By no means is this an excuse, bu please know that we recognize our levels of service have suffered recently and we're doing everything in our power to scale up as quickly as possible to help our valued clients. We highly value your business and thank you in advance for understanding in this matter.

the late greats

May 31, 2015
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: 20 years ago, this was a cutting edge, full feature case management powerhouse. over time, it has become bloated, buggy, and well, just plain bad. outlook integration is a joke. one of the ugliest interfaces in the industry. customizations? great when they work. when they work. customer support? good luck with that. a firm that once catered to law firms and their needs now is laser focued on what works for abacus (engage a business partner like hotdocs or the bat or uptime at risk of abandonment a year or two down the road) . clients be damned abacus will lead its customers down countless false paths and leave them hanging/unsupported. good luck with that.

cannot recommend this to anyone

(ok, maybe archivists chronicling the evolution of legal tech).

avoid.

Vendor Response

by Abacus Data Systems on December 09, 2015

It is our ongoing mission to provide our clients with secure, reliable and cutting-edge technology to help enable their success and secure their future. Recently, we optimized AbacusLaw for use within Abacus Private Cloud to meet the demands of the ever-changing legal technology landscape. This comprehensive suite of system enhancements offers legal professionals the mobility, security, privacy and instant communication they need to remain successful. Not only is AbacusLaw optimized for use within Abacus Private Cloud, but we manage the entire virtual server for our clients, offloading frustrating IT burdens. Please contact us at 800-726-3339 if you would like to learn more about AbacusLaw and Abacus Private Cloud. We look forward to serving you in the future.

Abacus system has to many ways to input information and Customer Service is horrible

Apr 14, 2015
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: Abacus program has many different useful functions in its program. Unfortunately, the program does not work how it presented and is difficult to use. The training videos were also not helpful in learning how to use the system. There is also so many different ways you can input the same information which causes problems when each avenue of inputting the information does not require you to put in the same information. This leaves files, names, cases with missing information one to another and are not uniformly the same . So we had come up with one way to do it so all the clients and cases had the same information. In addition to just about every day someone in the office has an error with the program that shuts the entire program down. We have called customer support multiple times, each time we are on the phone with them for a minimum of 30 minutes in addition to everyone in the office needing to shut down the program. Ultimately losing productivity, not being able to see our information we have saved to the program and wasting our time. Customer Support just wants to blame our systems and won't take any responsibility for their program. I would not recommend this product to anyone.

Vendor Response

by Abacus Data Systems on May 01, 2015

At Abacus we take levels of service very seriously and are committed to ensuring the long-term success of all our clients. With over 30 years of service, we recognize that every firm does things a little differently. To this end, in addition to offering on-demand training videos, we also offer live webinar training and customized training programs on a firm-by-firm basis to meet specific goals, timelines and budgets. As internal network configurations vary from office to office, and since Abacus does control or manage our clients¿ networks, we cannot guarantee that the configurations of our all our clients¿ systems will be compatible with AbacusLaw. For this reason, and for increased security, mobility and reliability, many of our clients choose to utilize AbacusLaw within Abacus Private Cloud, our virtual office solution. Not only is AbacusLaw optimized for use within Abacus Private Cloud, but we manage the entire virtual server for our clients, offloading frustrating IT burdens.

Functionally Rich But Poor Company to do Business With

Feb 18, 2015
2/5
Overall
4 / 5
Ease of Use
1 / 5
Customer Support

Comments: From a functional perspective this software has a number of bells and whistles that any law firm would desire. The product has issues running over a wide area network so if you have multiple offices and want a common database beware, performace is marginal at best.The con is the company itself and how they deal with customer. Specifically they tell you one thing, take your money, and then do not follow through on their commitment. Once they have you they you are stuck unless you pay to get away from the company. Not a company that we choose to do business with after being a good customer for over18 years.

Vendor Response

by Abacus Data Systems on May 01, 2015

At Abacus, it is our ongoing mission to provide our clients with secure, reliable and cutting-edge technology to help enable their success and secure their future. Due to the rapid pace of technology innovation and changing regulatory requirements, like all software applications, older Abacus products and services periodically reach End-of-Life milestones. To mitigate the risks of using outdated technology, including security vulnerabilities due to incompatibility with newer operating systems, hardware and software applications, many AbacusLaw clients choose to join our VIP membership program which guarantees real-time and seamless updates, system enhancements and new version releases with unlimited ongoing support. For clients seeking increased mobility, collaboration, security and flexibility, we recommend Abacus Private Cloud¿, a turn-key virtual office solution. We take customer service very seriously and highly value the patronage of all our clients.