Average Ratings

4 Reviews
  • 2 / 5
    Overall
  • 2.5 / 5
    Ease of Use
  • 2 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Aderant
  • www.aderant.com

About This Software

Comprehensive suite of integrated applications that helps law firms service their clients, manage their operations, and maximize their profitability.


Features Checklist

Vendor has not completed this information.


Product Reviews

Limited Customization is the Biggest Problem

Apr 14, 2017
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use, customer service has definitely improved

Cons: Limited on customizations and software is definitely not made for mass tort.

Overall: We have used the software since 2010 and it was Client Profiles. When Aderant took over the company there have been some upgrades but not many. Some needed features were taken away and others that are not very useful were added. Our biggest issue is that there is little to no customization on the screens you need to customize and the things that need fixed take forever to get done in a patch which is unacceptable for clients to have to "live" with problems for months to a year. Another issue is that they provide you with a reporting system but when you need help with it, they charge you an expensive fee per hour to talk to you. You cannot provide a software for someone to use and just turn them loose with no training on it at all. They are currently revamping the software to a web-based version with many more customizations. We will see where this goes. I am optimistic

DO NOT SPEND YOUR MONEY-TERRIBLE CUSTOMER SERVICE

Oct 17, 2016
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Comments: There are other software programs out there. I am completely disappointed with the customer service I received. Waited almost a year for a phone call after several emails and messages in need of support and got no one.

I Wanted To Buy and Left 3 Voice Messages

Jun 13, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: I wanted Client Profiles and leaned they were bought out and renamed Aderant. So I visited their website, filled out the online form for a member of the sales team to call me and sell me their product. Ashley called and left a message. I've tried to call her 3 times and left two messages. I've tried to call the main number twice and get someone else, leaving a message once. All of this over a period of two weeks. No return calls. No effort to sell. And based on the review, I'm moving on. Good luck Client Profiles.

Truly an awful company

Sep 28, 2015
2/5
Overall
2 / 5
Ease of Use
1 / 5
Customer Support

Comments: We used the CP product before Aderant took it over. There customer service is horrendous. To quote my IT guy, "I have no idea how this company stays in business."