Who Uses This Software?

Law firms and non-attorney Social Security representatives


Average Ratings

2 Reviews
  • 3 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 3 / 5
    Customer Service

Product Details

  • Starting Price
    $65.00/month/user
  • Pricing Details
    One time fee $395 for set up
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    24/7 (Live Rep)

Vendor Details

  • Crocodile Solutions
  • www.crocodilesolutions.com/
  • Founded 2000
  • United States

About This Software

Crocodile Solutions, LLC develops general practice and SSD practice management tools that transform the way law offices of all sizes deliver their services. Their "Total Law Office" approach facilitates document creation & storage; notes, time & billing; tasks & to-do's; SSA forms; calendaring; extensive reporting and more. Available products: DS Wings secure, web-based software, and Disability Specialist and Case Partner computer-based software. Choose the version that best suits your needs.


15577

Features Checklist

  • Billing & Invoicing
  • Calendar Management
  • Case & Client History
  • Case Management
  • Client Management
  • Client Portal
  • Conflict Management
  • Contact Management
  • Contract Management
  • Document Management
  • Email Management
  • Financial Management
  • HR Management
  • Library Management
  • Records Management
  • Task Management
  • Time Tracking
  • Trust Accounting

Product Reviews

Great SS software

Nov 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: web based

Cons: a bit pricey

Overall: Have used this software in a 15 member law firm for over 6 years. We use the web based version.
The firm has made many improvements to the software over the years, actually incorporating some of our suggestions.

Recommendations to other buyers: test drive the competition...but this is a good one

Not Worth the Headaches!

Nov 19, 2015
1/5
Overall
3 / 5
Ease of Use
1 / 5
Customer Support

Comments: At first glance, DS Wings appears to be a solid platform tailored specifically towards social security disability. However, this image will quickly fall apart once you begin using their product, which locks you in with a year contract.

1) Painful Customer Service- Jessica Moore (the sole customer service rep) is friendly at the outset when you first purchase the product, but niceties fall apart if you have any major and legitimate issues with their software. There is a year contract that is non-negotiable. Normally this would not be a problem, except when you have:

2) Very Poor Software - The software is severely dated given the better priced alternatives available. Here are some examples of its poor performance:

a) It is spreadsheet-esq format where you fill in the boxes if they apply to you and leave them blank if they don't. This is easy to do, but you will find the information asked is often unnecessary and thus, becomes distracting.

b) Task creation is not intuitive. Once you create a task, it is calendared properly into their own calendar but there is no proper exchange or google calendar integration so you would have to log in to see your daily tasks or download the calendar and upload it into your exchange or google calendar each time a change is made. The calendar feels extremely outdated. Also completing a task requires going into the specific matter, into tasks, and manually entering the date that you finished the task. This could be avoided by having a main dashboard where you check off when a task is completed. Again, most other companies have this capability.

c) No Dashboard. This is a common and indispensable feature that is lacking in DS Wings. There is no at-a-glance dashboard for your tasks, your firms tasks, or any analytics on the home page.

d) Difficult to Navigate. The interface is difficult to navigate as without a main dashboard or integrated calendar, you are left having to log into each client's matter to determine what the status of the case is. This wastes time and makes larger caseloads impossible to manage.

3) No Integration DropBox etc... This is an industry standard.

4) No Mobile App.

Overall, DS Wings appeared to be tailored toward social security law, but the development and capabilities of the software is so minimal that it won't work for a majority of law firms or solo practitioners and is definitely not worth the hefty price tag and year long commitment.