Reply

Reply

5 / 5 27 reviews

Who Uses This Software?

Reply is developed for sales and recruiting specialists that need to contact lots of prospects and want to both save their time and increase their reply rate in order to scale sales.


Average Ratings

27 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $20.00/month/user
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Reply
  • replyapp.io
  • Founded 2014
  • United States

About This Software

Sales automation software that puts your outreach on autopilot, while still making each communication personal. Reply enables scaling sales with no extra hiring needed by automating sending personalized cold emails and follow-ups. It delivers replies right into you inbox every day and allowing you to focus time and energy on speaking with real live prospects, instead of making cold calls or manually messaging your prospects.


Features Checklist

  • Activity Tracking
  • Campaign Management
  • Lead Capture
  • Lead Distribution
  • Lead Nurturing
  • Lead Scoring
  • Lead Segmentation
  • Pipeline Management
  • Prospecting Tools
  • Source Tracking

Product Reviews

I love this tool

Dec 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: Reply app is a very good tool for B2B prospection. You will save time an energy with this tool. So don't hesitate to pay for this tool.

Great for campaigns!

Nov 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: I use it to quickly get my messages out to multiple people.

Cons: I think the free plan is great, but the next tier up seems like a pretty steep jump for more messages.

Overall: I like using Reply for simple email campaigns. It allows me to upload and import contact lists to easily set up outbound newsletters and updates.

A Must Have Outbound Marketing Tool

Sep 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Easy to use and extremely effective. Their integration with custom SMTP servers and GMAIL accounts were critical for us - and it works flawlessly.

Cons: It can be a tad slow to load sometimes. But hey - that's probably because they are becoming so popular! I'd say the price is expensive but it's very competitive with other software and easily pays for itself 5x over.

Overall: Reply has been a critical component of our marketing outreach campaigns. It's extremely easy to use, effective and had all the features that we desired. We previously looked at several other tools and kept coming back to Reply. It's now been about 6 months since we first signed up and will continue to be customers for a very, very long time.

Great for Following Up

Sep 25, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Very easy to set up campaigns and steps, as well as preview emails before sending.

Cons: Workflow requires clicking through several parts of the site, I'd like to get everything done on the campaigns page.

Overall: ReplyApp is a great tool for automating emails and follow ups. It's great to see the open rate of your emails as well. There are some features that require more steps than I'd like- for example pushing contacts to campaigns, rather than adding contacts on the campaign page. Customer service team is great and very helpful in understanding how to use ReplyApp.

Recommendations to other buyers: When adding contacts not all of them will appear if there are more than a certain amount- can't wait for ReplyApp to have an endless scroll for that instead of clicking through pages to add contacts from a large list.

Exceptional Product & Team

Sep 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: UX and features, and most of all Customer Support

Cons: nothing yet!

Overall: There are few startups that i've met that actually LISTENED to my feedback..and implemented it. This is one of them. Their app is essential to our growth and it has been performing incredibly well.
They've really thought it through nicely. And now with their latest major release the UX is astounding.

Awesome service, awesome support

Sep 19, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Everything is awesome. I especially love their customer support and client success divisions. Great people, always willing to help when we need. Learning curve is perfect!

Cons: Some minor features are still missing, but I'm a very demanding client. For example everytime you upload contacts and some of the contacts are skipped, the app should notify why.

Overall: I started using Reply around 4 months ago to manage cold sales emails. It is the main tool I use not only to monitor the whole activity but also to improve our process. The statistics interface is so simple yet so rich in information, that we can easily look at it and understand the bottlenecks of our process and what we need to improve. Moreover it is very easy to use, with a very intuitive interface and a very nice flow. In the rare occasions when I was in trouble using it, the people behind live chat support didn't take more than 10 minutes to answer my questions! Customer support and client success divisions are not worried if you renew your subscription or not, they just want you to succeed, and help you do that!

Recommendations to other buyers: Take the free trial and you will understand that this is a great product, the best value for money!

Good product

Sep 16, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: Good customer service, easy to use. Gets the job done. Product integrates with SF, and automates emails.

Simple and user-friendly tool

Sep 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: Initially, we planned to use Reply just for one campaign, but after two months, we recognized that current service is one of the most suitable for our needs and now several sales departments of our company use Reply every day.

Amazing product

Sep 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Works perfectly.

Cons: I'd like more flexibility in user targeting.

Overall: Amazing product and great customer support. We were very hard to deal with, but they gave us great service even during the free trial

Usefull tool

Sep 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: Nice tool that I use every day. The team is very ready to help and they are concerned about our requests

The Better Email Analytics: The Better Engagement

Aug 28, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Pros: The best thing about Reply is its detailed analytics that enables you to exactly know what happens to your emails. It can track delivery, open, click, and reply rates.

Cons: I haven't experienced any con so far.

Overall: I have a wonderful experience with Reply. With this application, I¿m able to put my outreach on autopilot. It is an easy-to- use application, and you don¿t have to be a tech geek to use it optimally.

GAME CHANGER!

Aug 18, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: I recommend it to my startup friends, and literally go out of my way when I hear them complaining about following up and people not responding.

Overall: I am a bootstrapped startup with limited resources. I couldn't keep up or remember everyone I was reaching out to. I researched different products but this one seemed seamless. People got back right away and the support is great via a chatbox. It literally is worth a whole sales person. I tried having a sales person do this and they couldn't even follow up the way replayapp can. It saves hours, its a must for startups and communication. And, they are actively adding features, to make it easier. The pricing is on point also.

Recommendations to other buyers: Seriously, its a game changer!

Email automation made hassle free

Aug 12, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: Replyapp makes email automation super hassle free. The features are pretty awesome and the team is always ready to reply to any queries/clarificartions that we need. It makes life so much more easier.

Awesome email automation tool

Aug 07, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Easy to learn and use.
Very strong dashboard and friendly user interface.
Allows replying email over dashboard

Cons: Only import excel csv .
At times page takes a while to refresh I.e cant display all imported names at one go.

Overall: Was easy to adopt this tool and the dashboard was powerful to track and monitor campaigns. With the correct template and steps both open rate and reply rate are high.

Recommendations to other buyers: Test the free account before signing up advance users might want.something more sophisticated as replyapp.io is a little more rigid in customization

Best growth hacking tool on the market

Aug 07, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Pros: Personalized e-mail
E-mail tracking

Overall: By using Reply, our start-up was able to sell $ 10,000 in 3 months time by setting up an effective Direct Mail campaign. those who believe e-mail is dead, try this tool and you will experience it by yourself. The most important factor is the quality of your e-mail database and your lead generation . Once you established a strong database of potential prospects, the Reply software let's you track individually each prospect. The tool is powerful because it allows you to send a personalized e-mail. For those who have doubts, just try the Trial version and you will be surprised.

Great for reaching our to LinkedIn contacts!

Jul 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Pros: It allows me to mass send normal looking emails to my network and keep them updated about my latest research in a personal way. Best of all it's super fast to use, tracks replies, and allows me to split test various notes.

Cons: It only works with IMAP emails (not POP), so I had to upgrade my email service.

Overall: I was looking for a way to leverage my extensive LinkedIn network when I found the Reply App! I exported my LinkedIn contacts and imported them into Reply (a very simple process). I now have an email drip campaign going out, that looks like a personalized email to an individual. Brilliant!

Recommendations to other buyers: It's great software if you want to mass email a list. That's all it does, and it does it very well.

Made my outreach a walk in the park!

Jul 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: It's easy to setup, easy to use, easy to customise each email and you can get a small preview of how it looks. And the automation part is quite powerful with reporting as well as lead qualification. I liked those parts the most + you can test some variations for every email in the journey. I would say they encompassed all the features for a simple and a complicated users (the most essential, valuable ones, at least)

Cons: It's hard to organise lists, and list management is a bit strange. Pricing is high per number of contacts, although it didn't bother me as we sent it to smaller lists.

Overall: I came in contact with Reply as I was looking for a tool to streamline and optimise my sales outreach. We don't do mass cold mailing, rather research each lead and personalise the emails. And we personalise the follow-ups if they don't respond right away. We personalise them using a template, so we can do mail merge when we send emails (a bit more complex than usual, but it still works). The ideal tool would have the options of a simple CRM, with personalisation lines, a way to send emails and to automate follow-up emails. The reason we chose Reply, and why I'm quite happy with it, because it has all of the features I required + multi-variate testing and most importantly, a great way to do reporting (I love they have a way to qualify the leads as well based on their responses, quite good when you're analysing the results). Customer support is quite responsive and they were quite interested in discussing some probable new features, which I quite like. The pricing is a bit high for a low amount of emails, but as we focus more on qualifying the cold leads, it wasn't an issue on my end. For mass mailers on huge lists, it may be. But again, this isn't a tool for spammers, rather for those that want to do smart outreach. To put some proof in it, we had a 55% average open rate for our cold emails, and a 40% reply rate. Which is quite high for cold campaigns.

Recommendations to other buyers: Yes. This tools works perfectly if you're doing cold outreach the right way. If you're spamming lists in hopes of getting sales, this app isn't for you. The value of this app rises as you focus on quality leads and trying to reach to them. I'd definitely recommend it, especially for people who love optimising their campaigns (the data feature really is great!)

Very Helpful Team

Jul 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Comments: Flexible pricing plans, helpful customer service staff. I found them to be better than other similar services.

Vendor Response

by Reply on August 07, 2016

Hi Matthew, thanks for the review!!

Best automated email product available

Jul 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: The emails appear that they are sent from me personally and combined with my email copy and sequence, I'm getting 70% open rates and 45% reply emails on my best campaigns. In fact, I've intentionally made my email copy MORE sales related to reduce the reply emails to help manage the calls.

Another big pro is the email is connected directly to my IMAP email.

Cons: Could use better filtering on email list. I have a hard time segmenting list based on how the filter works.

Overall: Replyapp.io is designed perfectly for generating reply emails that turn into qualified leads that turn into business.

Vendor Response

by Reply on August 07, 2016

Hi Marc, thanks for the review!

Great SDR Platform!

Jul 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Pros: The ability to assume any team members' account to create drips, add people to current campaigns, and view statistics without the need for that member to log in. Second, the platform's ability to recognize when a person is already part of a drip and blocking duplicate sends is great! Third, the Zapier intergrations make using Reply automated and even more valuable.

Cons: Lack of full campaign sharing between team members. Right now we are able to share individual email templates into team/public shared categories. That then requires each team member to build a campaign from scratch, even if its the exact same as another team member.

The crm is a bit lacking in filtering capabilities and segmentation. The most visible filtering option is to filter by upload file name, which is cool, but being able to categorize and group people by custom fields that we create within the platform would be much more valuable and useful.

Overall: We've been looking for a way to improve our pipeline development and needed an automated email platform to help us develop our SDR (Sales Development Resource) strategy. We have a small team of sales representatives and they focus primarily on building and deepening existing relationships, as well as closing open deals. So new relationships are hard for them to create.

Reply has allowed us to keep our team the same size, and build an SDR role, that uses Reply to start new relationships for our sales representatives. Its been an improvement in pipeline without increasing overhead.

Vendor Response

by Reply on August 07, 2016

Hi Daniel, thanks for the review!

Getting leads automatically so you can focus on other aspect of the business!

Jul 11, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Pros: - Saving time
- Easy to use
- Affordable, while if done well the possibility to get really good returns.

Cons: - I look forward Reply to expand into deeper Emailing capabilities

Overall: Reply is the tool you need if you want to get leads automatically while doing almost 'nothing'. The tool works on its own, by automating the cold emailing process. You just need to collect the leads as they come. Very handy and saved a massive amount of time for us.

Recommendations to other buyers: Just try it!!

Vendor Response

by Reply on August 07, 2016

Hi Raphael, great review! Thanks!

Great email productivity tool for outbound sales

Jul 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Intuitive and responsive UI. Great support. All the features you need for automated email campaigns. Integrations to major CRMs which allows further automation and seamless overview of stats and managing campaign subscriptions based on user input or marketing automation in CRM (ie, prospect downloads an ebook - sequence in Salesforce changes the lead scoring as a result, Reply app can automatically remove them from a sequence). Reply tracking on steroids; they not only remove someone from a drip when they reply but can detect whether the reply is an indication of interest, a request to follow up at a later time, and out of office, a forward to a colleague, etc. Good and easy reporting. A/B testing. Auto-detection of prospect's timezone based on State/Country

Cons: They don't support html for "format" intensive marketing email....pretty much the only thing I'd like to be able to do with Reply that I cannot at the moment.

Overall: This product fits all of my requirements. I've tried many of their competitors and have yet to find an app as well rounded and that has a good UI like Reply.

Vendor Response

by Reply on August 07, 2016

Hi Jay, Great review! Thanks!

Want to 10x your sales efforts? Use this app!

Jul 09, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Increase your productivity: set your campaign and forget it. Add bulk contacts or add contacts as you need. You can send 10 emails with the effort of sending 1. Does away with manual data entry tasks (a godsend for any sales rep using antiquated CRM software!)

Simple to use. Easy to build campaigns and add contacts to them. Very helpful for sending targeted messaging to prospects.

It just works. Emails look slick and they're completely personalized.

Zapier integrations work really well. For example, you can set a Zap to stop sending emails to a prospect when they 'close' in your CRM, ensuring there is no overlap in communication.

Cons: Just some design/aesthetic things that could use improvement. For example, the ability to archive campaigns or collapse folders. However, they are working on design improvements. The design improvements have no impact on app functionality, it works incredibly well.

Overall: We started using Reply a few weeks ago and the ROI is obvious. $70 for 1000 contacts and we DOUBLED our monthly sales. The app is fairly intuitive and can be learned quickly. The support team is really responsive for any questions that do arise. It's been an awesome experience so far and we're looking forward to buying more contacts as our sales team scales. However, we haven't had the need to scale yet because Reply allows each member of the team to 10x their efforts!

Recommendations to other buyers: I'd recommend this app to ANYONE. This is a no brainer for any sales rep, especially in the start up environment where you need to maximize your productivity. Set your campaigns and watch the sales roll in :)

Vendor Response

by Reply on July 07, 2016

Thank you!

Blows Competition Out of the Water!

Oct 15, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: From my initial sign-up, my experience with Reply has been nothing but excellent. Instantly I was able to explore the product - it was both intuitive and feature-packed.

By comparison, it took me almost a week to get a demo of what I think are the closest rivals - Sendbloom/Outreach IO/Persist IQ. Persist IQ never even got back to me about scheduling a demo, Outreach IO turned out to be prohibitively expensive for a small startup like mine, and I couldn't explore any of these products without scheduling a demo first.

The entire process was really frustrating - exacerbated by the fact I was on a different timezone to their support teams. When I finally got a demo, I found competitors did not match up to Reply (in particular, Reply has an API which is an absolute must-have as I intend on using this for inbound as well as outbound emails).

Overall an excellent product with outstanding customer service - the team has been prompt and helpful with their replies and I look forward to working with them for a very long time.

Reply helped us reduce number of cold calls and increase number of closed deals

Sep 08, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We¿ve been using Reply for months now and the results were great. We¿ve been able to reach 50% reply rate throughout most of our campaigns. Our initial email is generating 15% replies, while all the rest is gained due to automatic follow ups with this sales automation. Usually we use about 3-4 follow ups to achieve this rate.

Pros: easily customizable email copies, ability to clone existing campaigns without repeatable data entry, it¿s also nice that everything is coming via our own mailbox. They are also very receptive to any suggestions we have to improve the product.

Cons: there were some things we didn¿t like that much in the old version, but the new one is quite enjoyable.

Top Notch Customer Service

Aug 26, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Since I just started replyapp.io just a few days ago, I cannot evaluate results from its automated marketing program, although my first test worked great. This review is about their top notch customer service, of which I was in need during my test set-up.

During the set-up of my first campaign, I was unable to open the log-in page after signing in. I was in desperate need for help, since I wanted to get my campaign started right away. After having most of a Friday with no accessibility to the website and no solution, I got in touch directly with the owner, Oleg, who responded immediately. After sending him the source code for the unresponsive web page, he replied with an answer and solution by very early Saturday morning. Although he stated that it would probably be Monday before he might have a solution due to the upcoming weekend, I woke up the next day with an email from Oleg stating that his developer found the error and source of my problem. I was able to access the website right away.

After being a brand new customer for just over a day into my free trial period, I felt like Oleg and his team made me feel like their most important customer. Not every company does this, and I commend replyapp.io for doing so. I will recommend replyapp.io to anyone and look forward to using their system in my recruiting efforts.

Great tool to automate sales outreach

Jul 31, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Before trying Reply we have evaluated other most popular tools for automation outbound sales. Since we have our own email server for sending, only Reply was able to work with it, while other vendors were only telling us that they do not support custom email servers.

All in all, my experience with both software and company is very positive. We have a team of five using Reply at our company and it helps us set up 8-10 appointment per sales rep per week. Up to date, our outbound process is fully done with Reply and it accounts for 10% of our monthly revenue growth, adding on average 5K in MRR per month. So, the number speaks for itself.