User Reviews
Firmwater LMS by Firmwater
USER REVIEWS - All reviews
Purchased Date: March 01, 2010
Manager eLearning, Shepell fgi
July 26, 2010
close
Pros
Excellent Customer Service, Willing and knowledgeable staff, robust system capable of supporting English and French, Flexible pricing structure (per course start or per person model)
Cons
The first organization set up takes a bit of getting used to but once you have an understanding of the flow it is great.
Overall
I've had the opportunity to work with Firmwater as an LMS provider and have found the team to be quite helpful; the system provides great reporting with great additional features. I would not hesitate to recommend them!
Purchased Date: March 01, 2010
faculty, Vision Education Seminars
July 18, 2010
close
Pros
Although a instructor and author for many years, this was my first time use of online education format. Firmwater provided really outstanding customer support. They take a personal interest in your success and provide support above and beyond.
The very reasonable per-course-start pricing structure allows one to market courses directly to consumers rather than agencies.
Easily access and complete set of reports.
Intuitive user interface for students- I received no service requests on how to access courses.
Cons
Uploading multiple SCORM files into a single course requiresd customer support. Although CS is prompt in responding to this need, this still caused some delays.
There is a need to post an optional threaded discussion associated with each course offering.
Overall
Highly recommended for providing self-study type courses directly to individual consumers.
Purchased Date: March 01, 2009
VP, Lactation Education Resources
July 12, 2010
close
Pros
The Firmwater LMS is easy and simple for our students to navigate. It delivers full motion video without a hitch and has proved extremely reliable. It is also easy for our staff to navigate with fast search functions and easy setup of new students and new courses. The pricing structure allowed us to get started easily and maintain competitiveness in our market.
Cons
There really are none.
Overall
The Firmwater team is dedicated to providing an excellent experience for our students and for the administrators. The customer service is fast, reliable and personal and they have been willing to meet our special needs as they have arisen quickly.
Purchased Date: August 01, 2009
EVP Training & Development, Channel Enablers Pty Ltd
July 09, 2010
close
Pros
The Firmwater LMS solution was the best choice for us because they focus on providing functionality to a business like ours. We are a global training provider and want our clients to perceive the LMS as belonging to Channel Enablers. We also wanted to establish seperate secure LMS sites for each of our major 'downstream' customers. Only Firmwater could do this for us. The payment gateway solution also suits our needs.
Although we had expertise in e-learning we were new to SCORM and new to LMS. Firmwater helped us deploy our courses and shielded us from a lot of the complexity.
Pricing flexibility was important - Firmwater offer us options on a pay-per start or pay per number of users basis that suits our business.
Overall - a good solution at a reasonable cost.
Cons
The system is still developing - we look forward to additional ease of use improvements and improved user access security funcationality over time. None of these has been a show stopper.
Overall
An expert company that is willing to listen and adapt to meet client needs. Happy to be a reference for them.
Purchased Date: September 01, 2005
EVP, Product Development, TPC Training Systems
June 30, 2010
close
Pros
TPC maintains the largest industrial skills training library with over 640 hours on online content and many more hours of offline training material. We currently have over 200 online clients and are adding 3 to 5 new clients per month to our TPC Online (Firmwater LMS).
The Firmwater LMS makes administering so many clients and managing content between them easy. The LMS was designed from the ground up to support content publishers and handles complex tasks with ease.
From our clients perspective, the Firmwater LMS hides all complexity behind a straightforward interface making it simple to register users, create training assignments, manage users, and run reports.
Cons
It's difficult to think of any Cons regarding the Firmwater LMS.
Overall
I highly recommend the Firmwater development team and the Firmwater LMS to any content developer/training provider that needs a solution to deliver online training content. The LMS was designed with content vendors in mind. With the Firmwater LMS you can concentrate on your training content and let Firmwater handle the rest.
Purchased Date: June 01, 2010
Marketing Administrator, EKO Group, Inc.
June 30, 2010
close
Pros
Firmwater's LMS is very easy to setup and use. It is easy for us, as a training company, to add new clients, get them setup with an administrative account, show them the basics, and then let them do what they need to do. I like the customization options that we can provide to each new client (custom domain, company logo, etc.) with just a few clicks of the mouse.
Firmwater is able to effectively run and track the content that we upload (typically Articulate created elearning programs) with excellent accuracy and immediate response time. The multitude of reports on each user and piece of content is a great feature for us.
The cost of Firmwater's LMS is what really set them apart from other LMS providers that we researched. Their pricing structure allows us to maintain low overhead costs and remain ultra-competitive with our own pricing structures.
Cons
One feature that I wish was available within Firmwater was the ability to email users or send users reminders that their training needs to be completed by this date. As it stands currently, we have to generate reports and then export those reports to get a list of email addresses that have not completed a program.
I know that new features are constantly in development and the Firmwater team works hard to put out their best product possible, and I hope that this feature gets implemented somewhere down the road.
Overall
Overall, I would strongly recommend Firmwater to any small - medium sized business looking for a simple and effective LMS. This LMS is fantastic for training companies such as our own that resell training programs to other businesses. Firmwater provides a great service to our company.
> Vendor Responses
Our #1 customer enhancement request is for automated email notifications. The initial functionality is now available and added functionality will be available later in the year.
07/25/2011 by Firmwater
Purchased Date: January 01, 2008
President, Red Giraffe Strategic Sales & Marketing
June 30, 2010
close
Pros
Great system that lets me easily do all the task necessary to run a learning center for my clients.
I love that is is straight forward and easy to set up users, add a variety of materials and assign those resources. Staff has been able to set up new programs with little training.
Cons
None so far.
Overall
This is an excellent product for anyone wanting to have a LMS for their organization.
