User Reviews
Visual Lease by Visual Lease
USER REVIEWS - All reviews
Purchased Date: February 01, 2010
Vice President, Sevell Realty Partners, Inc.
June 07, 2011
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Pros
This is one of the easiest systems to understand and to operate once you start working with the system. The updates often reflect items that we have discussed with Visual Lease. The Training videos are very helpful and customer service has been outstanding.
Cons
Are usually taken care of in the latest update.
Overall
Visual Lease's professional and knowledgeable personnel from the first inquiry about the system to customer service are their greatest asset. The 24/7 accessibility of the system is extremely beneficial to real estate and operation professionals that are constantly on the move. The comfort of knowing that there is a daily backup of the system off-site and records can be easily retrieved should the need arise.
Purchased Date: February 01, 2010
Director of Corporate Real Estate, Source Interlink Cos.
April 15, 2011
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Pros
Customer Service is excellent, prompt and efficient.
The value given for the cost is very attractive; Visual Lease is very cost efficient
Cons
Whenever I have one, they find a way to solve it.
Overall
I would heartlly recommend this product to all corporate real estate departments.
Purchased Date: N/A
Coordinator - Global Facilities, Smith & Nephew, Inc.
April 06, 2011
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Pros
Great product! Support is fantastic, with knowledgable, easy-to-work with reps. Training has been offered with each software version update released.
Cons
For us the only con that I can offer is the need to send leases in for data entry and abstraction in batches of 10-20, but I totally understand this requirement.
Overall
Because we are trying to centralize the lease management process for our global company, we must obtain leases from a great many different people/locations. Our inability to translate some of these leases in-house is difficult. It would be ideal if Visual Lease could also provide translation services.
> Vendor Responses
06/07/2011 by Visual Lease
Purchased Date: May 01, 2004
Lease Analyst, Bingham McCutchen LLP
March 02, 2011
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Pros
We have been using VisualLease as our exclusive leasing program for almost seven years, and it has never failed to fulfill our leasing neeeds. Having all of our office leases easily accessible from anywhere by multiple users has allowed us to respond to every leasing question in a matter of minutes. The abstract function is extremely valuable in accessing quick information on specific topics, and the financial tracking function has cut our annual budgeting process time in half. I don't know how we'd manage our leases without Visual Lease. The best feature of VisualLease is the company's customer service. There is always a person available to respond immediately to every question and to find a solution to an issue in very short order. The new web version has virtually eliminated all technical issues, and new updates are frequent and well announced.
Cons
If there are any "cons," it might be that although the program is ultimately very user-friendly, it does takes some training at the begninning in order to learn all that the program has to offer. This is not really a "con" - it's just a simple learning experience which is to be expected with any new program.
Overall
I can highly recommend VisualLease with no qualifications. They listen to their customers, and frequent updates to the leasing program are largely in direct response to customer needs. The company is very reliable, and offers other leasing services in addition to administering the lease management program.
