Capterra is committed to protecting the privacy of our visitors' personally identifiable information. To better protect your privacy, and so that you can understand our privacy practices, we provide this notice explaining our online information practices and the choices you can make about the way your information is used by Capterra.
Information We Collect and How We Use It
To enable visitors to take advantage of Capterra's services, we collect certain types of personally identifiable information from both software vendors and software buyers.
Software Vendors' Personally Identifiable Information
We may collect the following types of personally identifiable information from vendors to enable them to list their company and product information on our site: company name and a company contact's name, e-mail, and telephone number. In addition, we collect certain non-personally identifiable information about the vendor's company including location of headquarters and number of employees and customers.
The information that we collect from software vendors enables them to offer buyers opportunities to learn about products and services and to facilitate enterprise software transactions.
Software Users' and Purchasers' Personally Identifiable Information
We do not require visitors to register in order to do research using Capterra's website. However, if a visitor chooses to fill out a request for help finding software, we collect personally identifiable information including name, company name, email address, and phone number. We pass this information on to software vendors when the visitor has requested us to do so.
If a visitor fills out a review form, we collect personally identifiable information including name, company name, and email address. When a review is submitted, we pass name and company name to the software vendor. When a review is confirmed by the visitor, we display name and company name on our website. We share the visitor's email address with the software vendor upon request, on a case-by-case basis.
We also share your personally identifiable information with our Capterra Affiliates in accordance with the terms of this Policy. In all cases, we collect, use and share your personally identifiable information in a lawful manner for relevant and appropriate business purposes. We retain your personally identifiable information only for as long as is necessary for the purpose(s) for which it was collected.
Non-Personally Identifiable Information
We may collect certain non-personally identifiable information about our visitors when you visit many of our web pages such as the type of browser you are using, the type of operating system you are using, and the domain name of your Internet service provider.
We use the non-personally identifiable information that we collect to improve the design and content of our site and to enable us to personalize your Internet experience. We also may use this information in the aggregate to analyze site usage.
Capterra and Capterra Affiliates may contact software vendors and site visitors who have sent requests to us through forms on our website. If you prefer not to receive information from this site, just let us know by responding directly to the email.
Updating Your Information
If, at any time, your contact information changes, or you would like to verify or change the information we have in our records concerning you or your company, please contact us at email@example.com.
Additionally, we use Google Analytics cookies to track visitor behavior on our site. We may use the data stored in these cookies to apply interest-based advertising techniques, including remarketing, affinity audiences, in-market audiences, similar audiences, demographic and location targeting. Google Analytics advertising features also allow us to report on impressions of Google Display Network advertisements, such as when users view our banner advertisements and/or YouTube videos. We do not facilitate the merging of personally-identifiable information with non-personally identifiable information collected through any Google advertising products or features unless the user affirms their information by opting-in to receive communications from Capterra. You may opt out of interest-based ads in Google by updating your Ads Settings at www.google.com/settings/ads , or by visiting Google Analytics' currently available opt-outs for the web.
Collection of Information by Third-Party Sites and Sponsors
Our site contains links to other websites (e.g., sites that provide information on specific software categories) whose information practices may be different than ours. Visitors should consult the other sites' privacy notices as we have no control over information that is submitted to, or collected by, these third parties.
We sometimes may offer promotions that are sponsored by or co-sponsored with identified third parties. By virtue of their sponsorship, these third parties may obtain personally identifiable information that visitors voluntarily submit to participate in the promotion. Capterra has no control over the third-party sponsors' use of this information. The particular promotion will provide you with reasonable notice of the third party sponsor(s) who will obtain such information at the time the personally identifiable information is requested.
We use reasonable technological, physical and other measures to keep your information protected from unauthorized access. Due to the nature of the Internet and related technology, we cannot guarantee the security of your personal information and Capterra expressly disclaims any such obligation.
Capterra.com is not intended for use by children. Children are not eligible to use our website and we ask that minors (under the age of 18) do not submit any personal information to us. We do not knowingly collect personally identifiable information from children under 13. In the event that we learn we have collected any personal information from a child under the age of 13, we will delete that information from our database.
If you have any questions regarding this statement or would like more information on our privacy practices, please contact us at firstname.lastname@example.org.
Last Updated: December 2015