Top Live Chat Software Products

2,000+ businesses use Capterra each week to find the right software.

FEATURED PRODUCTS

Great Teams Use HipChat - A group messaging app built and designed for team communication and collaboration. With HipChat, you can do video chat, send group messages, create searchable persistent team chat rooms, send 1:1 messages, share files and integrate with over 80+ products, and more. View Profile

LiveChat

by LiveChat Software

Premium Live Chat and Help Desk Software for business. LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using LiveChat - join over 16,000 companies from over 140 countries and try LiveChat now! View Profile

Provide live customer support chat with Desk.com, the all-in-one customer support software for fast growing companies. Desk.com collects and organizes all of your customer conversations (Facebook, Twitter, Gmail, chat) into a prioritized actionable list, and gives your business simple tools to effectively respond to your customers. Take control of your customer support! Request a demo with one of our experts to learn more or sign up for a Free trial to get started. View Profile

Freshdesk's live-chat solution helps you engage with users on your website proactively, and chat with them real-time so you can offer help even before they reach out to you. You can convert these chats into tickets, and transfer them to other agents in your team to better help those customers. Back in Freshdesk, you can look at correspondence from customers on other channels like email, phone and social media, along with your chat tickets. Sign up today - Freshdesk is free for 3 agents forever! View Profile

LiveHelpNow is a customer service software suite with multiple help-desk features including: live chat, email ticket management, a knowledge base, and call management. LiveHelpNow allows you to engage with the visitors on your site, increasing sales, and offering superior support. Use LiveHelpNow on the go and even integrate with your company twitter account. View Profile

Hassle-free live chat software re-imagined for business growth. Convert your website visitors into happy paying customers. Increase the ROI on your content, SEO, Adwords and email marketing efforts. Get started now with our forever free plan. View Profile

Whatdesk

by Ekaltel

Whatdesk is a conversational commerce platform that helps small and medium businesses reach their customers via Chat, SMS & Telegram. The platform has a built-in CRM, an integrated ticketing systems and can handle payments via messaging. The solution provides also an easy way to purchase and manage phone numbers, so you can setup your SMS numbers and start chatting with your customers right away. Besides that, you have smart routing across agents and full reporting capabilities. View Profile

HelpOnClick team does its best to create the software that helps merchants easily talk to their website visitors. Simple and intuitive live chat and help desk allow customers to concentrate on the main points - increasing sales and improving customer support. The HelpOnClick Live Chat software includes the following main features: Real-time traffic monitoring Virtual chat agent Customizable icons and texts Integration with Facebook Integration with major CRM, CMS, Help Desk systems View Profile

HappyFox Chat is a powerful live chat software for business, that helps you provide the best customer support and convert more sales. HappyFox Chat's high-performance technology stack is built ground-up for ultra-fast performance. HappyFox Chat offers an amazing user experience and integrates with third party apps that you already use. 7500+ companies over 40+ countries are using HappyFox Chat. Sign-up today and impress your customers with an ultrafast customer support. View Profile

Simple customer service software that scales with your business. Kayako makes it easy to deliver an unrivalled customer support experience. Kayako is the world's leading multi-channel customer support platform, trusted by more than 30,000 organizations worldwide. Whether over email, the web, tickets, live chat, calls or self-service, your customers' support history is tracked in one place and can be accessed from anywhere. View Profile

With Five9 Customer Service and Support solutions, you can feel confident that you have the right tools to deliver exceptional customer support. Agents can chat live with customers through multiple touch points including mobile applications, your website, and mobile websites. The Five9 multichannel applications work together seamlessly, allowing you to move discussions into the preferred channel. Contact Five9 for more info or ballpark pricing. View Profile

DontGo isn't another live chat. DontGo is an artificial intelligence chat software that increases leads! DontGo senses when a website visitor is disengaging & launches a chat window to initiate a conversation. Our AI chat responds to questions 24x7x365, in real-time, & guides visitors to click or call. DontGo feels like a real person but doesn't require any staffing. DontGo programs, optimizes & compiles weekly status reports to continuously improve results. Sign up for a 30-day free trial! View Profile

Velaro is website live chat software built to support the needs of the enterprise. Leaders in e-commerce, higher education, health care, pharmaceuticals and more turn to Velaros integrated platform to optimize sales, deliver stellar service and improve rep productivity. Only Velaro offers Performance Management, a suite of in-depth analytics and reporting tools designed to drive agent excellence and customer satisfaction. Get real-time feedback, find coachable moments and improve constantly. View Profile

LiveAgent

by QualityUnit

LiveAgent helps businesses thrive in customer service. Create a customer community, increase customer satisfaction and succeed! View Profile

Live chat for website and mobile support. Help your customers when it matters, where it matters. View Profile

Contact At Once!

by Contact At Once!

Contact At Once!, a LivePerson company, provides chat, text and mobile messaging solutions for automotive, multifamily and Real Estate. View Profile

Online live chat platform between your agents and customers for quick, satisfactory and efficient service View Profile

WebGreeter

by LiveAdmins

LiveAdmins is a leader in providing multilingual live chat solutions and services. View Profile

FocalScope

by FocalScope

Web-based live chat and help desk software with personal and group email management and email threading. View Profile

It's a mobile friendly solution for client contact. Features include offline messaging, multilingual support, & customizable interface. View Profile

Pure Chat

by Pure Chat

Generate more leads & drive sales with Pure Chat. Add live chat & visitor tracking software to your website to engage more prospects! View Profile

Web based solution that provides one place for your entire business to communicate with customers. View Profile

Group chat widget facilitating real-time interaction between members of online communities. View Profile

Smartsupp is FREE live chat with visitor recording View Profile

SnapEngage

by SnapEngage

Chat solution for sales and support teams that pulls data from social media accounts and CRM systems to provide full customer view. View Profile

Live help chat and website monitoring solution for online customer support. View Profile

HelpCrunch

by Help Crunch

Customer communication platform for mobile and web businesses with features such as lead management, CRM, and increased engagement, View Profile

Subiz

by VietnamBiz

An on-site live chat tool make your passive website become a real store with the impact of human touch in real-time View Profile

Web based live chat solution with features such as call recording, file sharing, video call, screen sharing and analytics. View Profile

A live chat application for your website with Video+Voice+Text chat options with co-browsing for engaging live visitors. View Profile

Callmaker

by Callmaker

Get up to 50% more incoming sales calls from your website with automated callback in 25 seconds. Wow effect is guaranteed! View Profile

Conversity

by Aumenta Global Services

Add Live chat to your mobile apps to increase customer engagement. View Profile

Crowdstream

by Crowdstream

Live chat software + real-time analytics + CRM. Chat to visitors to capture leads, close sales and create happy customers. View Profile

Communication app that drives faster customer acquisition with live web chat, and increases retention with in-app messaging. View Profile

LiveCall

by LiveCall

Get more inbound sales calls. LiveCall allows to talk by voice with people, who are currently visiting your website. View Profile

TocToc

by TocToc

Live VideoChat and Web App for business. Improves your Customer service and your Web Marketing campaigns, It satisfies Customers always View Profile

Chataroo

by Chataroo

Chataroo is an all around solution that helps manage customer support with live chat, ticketing help desk, and visitor tracking. View Profile

Live chat tool with behavioral analytics capabilities that help online businesses pinpoint best performing website pages and keywords. View Profile

VisitLead

by VISITLEAD

Web based solution for Live Chat and Sales Enablement. Real Time Monitoring, Live Chat, Co-Browsing, Heat Map, Exit Intent, ... View Profile

ActiveHelper Live Chat

by Mentat Technologies

ActiveHelper Live chat software for joomla, wordpress and drupal. Talk to your visitors in real-time through your desktop and mobile. View Profile

Applozic

by Applozic

Applozic powers real time messaging across any device, any platform & anywhere in the world with easy to integrate mobile native SDK View Profile

Add live chat on your web site watch visitors on your web site in real time and chat with them. Free 15 days Trial View Profile

Chatrify

by Chatrify

A live chat software for your customers that comes with over 100 features, including reporting and visitor labeling. View Profile

Comm100 Live Chat is an enterprise-grade live support solution that enables businesses to engage their website visitors in real time. View Profile

IMsupporting

by IMsupporting

IMsupporting provide live chat software and support software solutions to websites across the globe. View Profile

Track your website visitors in real time, Invite them for chat online. View Profile

My LiveChat

by CuteSoft Components

Simple, clean, fast and most user-friendly live chat solution. View Profile

Ongair

by Ongair

Ongair enables businesses to perform great customer care on WhatsApp, WeChat and other popular Instant Messaging platforms. View Profile

Proonto

by Proonto

Proonto is a live support solution which includes an advanced live chat software and qualified sales associates to staff it. View Profile

RumbleTalk

by RumbleTalk

A group chat service for your business's website. Provide your visitors with text, video, and audio content. View Profile

Sugester

by Sugester

Sugester is a cloud helpdesk, time and task management solution. We put all your info in one place and improve your business. View Profile

WebsiteAlive

by WebsiteAlive

WebsiteAlive is a online communications provider dedicated to creating an innovative and customized live chat experience. View Profile

BoldChat

by LogMeIn

Live chat software that helps you better engage your website visitors. Large emphasis on excellent customer service. View Profile

Chatwaylive

by ChatwayLive

Chatwaylive is a free online chat tool to interact with customers 24/7. View Profile

REVE Chat

by REVE Systems

Multi-Channel Live Chat software with web chat, voice/ video calls, queuing, proactive chat and visitor analytics for sales and support View Profile

Salesforce

by Salesforce Service Cloud

With help desk solutions, you can streamline your support operations to provide 24x7 global support that is cost effective View Profile

Crowdio

by Crowdio

Chat solution offering a variety of features to automate customer communication. We are also pioneers in crowdsourcing for live chat... View Profile

LiveEngage

by LivePerson

LiveEngage makes it easy to connect with your visitors whenever they need you. Improve customer experience and increase sales via chat. View Profile

123 Live Help

by TopCMM Software

Offers full-featured software or hosting service for your sales rep./supporter to 1-to-1 chat with website visitors. View Profile

360Video

by Customer360

An online solution that allows you to connect with your customers via video chat and screen sharing. View Profile

ABC Live Chat

by ABC Live Chat

$48 / Yr = Live chat Software. ABC Live Chat is leading Live chat software for businesses to chat with their customers. View Profile

ActivEngage

by ActivEngage

Web-based chat solution for car dealerships. Offers shopper response pre-reading, lead form auto-filing, website and chat analytics. View Profile

Ameyo Engage

by Ameyo Engage

Grow your business by gaining customer loyalty with a world class customer contact center software View Profile

Astute SOS

by Astute Solutions

Instant web assist and click to voice & video for e-commerce websites. Live chat software proactively engages customers. View Profile

Banckle.Chat

by Banckle

Multi-lingual online chat widget with features like visitor monitoring and instant chat session translation. View Profile

BizChatBox

by BizChatBox

Free Live Chat software. Add to your site and start chatting! View Profile

Boldchat

by Bold Software

Live chat and visitor monitoring software to manage sales leads, inbound emails and support issues. View Profile

CafeX

by CafeX

Software that makes it simple for companies to transform online customer engagement and mobile workforce collaboration. View Profile

CareCall

by Intellial Solutions

Live chat solution with offline message management, customization, archives, and internal chat for customer support. View Profile

Chat

by KeyReply

Simple live chat widget for site owners to connect to site visitors via email, sms, and any messaging app. View Profile

Chatkoo

by Chatkoo

Solution that lets business manage customer service and support through Instant Messagers. View Profile

Chatnox Live Chat

by Chatnox Live Chat

See who's on your website, send targeted proactive messages and chat with website visitors. Convert web visitors to happy customers. View Profile

Chatra

by Chatra

Cloud based solution designed to improve customer care. Features include dashboards, conversation history, and multi-browser support. View Profile

Chattalooga Live Help

by TechnoMax Software & Systems

Web-based, ASP model help desk software; knowledgebase integration, crm support, simple installation & more. View Profile

Click4Assistance

by Click4Assistance

The Click4Assistance Live Chat Software Toolbox is designed for all organizations regardless of size or industry. View Profile

CommuniGate Pro

by Stalker Software

Allows organizations to consolidate thier email and calendaring, instant messaging, VoIP, and web conferencing. View Profile

Crisp

by Crisp

Live chat and live support for startups to enhance customer service and drive growth. View Profile

CroplaChat SDK

by Technoduce

CroplaChat is buyer-seller chat SDK for any marketplace website. It allows buyer and seller to chat, share files, images, and videos. View Profile

cSupport

by cSupport

Live chat solution for small businesses and entrepreneurs that works on smartphones, android and ios devices... View Profile

CustomerIcare Live Chat

by CustomerIcare

Live Chat by CustomerICare is a free software allowing online businesses to text, audio and video chat with website visitors. View Profile

eGain Superchat

by eGain Communications

Offers the next-gen of chat (text, audio & video chat), chatbot, cobrowse, click-to-call for seamless real-time experience. View Profile

Engage

by Engage

An online, real-time sales management platform. It enables sales professionals to be available for immediate, web-based sales. View Profile

Focus Chat

by Focus Telecom

The fastest-growing sales and customer care channel, chat allows you to proactively engage your customers when they browse your website View Profile

GoToAssist

by Citrix Systems

Citrix GoToAssist offers market-leading remote support and ITIL-based service desk management to enhance IT operations and reduce cost View Profile

Helloumi

by Hello Umi

Platform that helps companies engage their users, via instant messaging for customer service and conversational commerce. View Profile

Help.com Chat

by Help.com

Help.com makes live chat software designed for growing companies. Our Chat comes with unlimited logins and scales with your business. View Profile

HeyBiz

by HeyBiz

HeyBiz is a messaging and engaging mobile application for users and businesses. Users can connect, follow, chat, and get their queries. View Profile

HeyBubble Live Chat

by HeyBubble

Target, engage, chat with your visitors in real time, and provide help to create real relationships with your customers. View Profile

Howazit

by Howazit

A simple, end-to-end customer communication platform that ensures your brand is delivering on its promise. View Profile

iAdvize

by iAdvize

Real-time customer engagement platform (Click to Chat, Click to Call, Click to Video, Community messaging, social media). View Profile

In the Chat

by In the Chat

One platform brings all the digital channels to your contact center. View Profile

Infantry.io offers 24/7 managed web chat for any business with our team of awesome native english speaking support agents. View Profile

Inforobo

by Brainasoft

An automated information assistant system which provides all in one solution for marketing automation, customer service, live chat etc. View Profile

INSIDE

by Powerfront

Cloud based live chat and customer engagement platform that delivers real-time, personalized engagements on your website. View Profile

Intercom

by Intercom

A fundamentally new way to communicate with your customers. View Profile

K2C Chat

by Klick2Contact EU

Suite that consists of Web Chat, Instant Call-Back, Email, SMS, Knowledge Base, Social Media and Workflow. View Profile

Klets

by Klets

A mobile-friendly live chat solution that allows you to connect with consumers and business contacts. View Profile

Lime Talk

by Lime Inspirations

Easy to use live chat software for your website. Affordable prices, mobile support. View Profile

LinkedChat

by LinkedChat

Live chat with your website visitors from Slack and Telegram. View Profile

Live Chat

by Inteliwise

Live chat & virtual chat assistant, for self-service & help portals. View Profile

Live Chat Business

by JAKWEB

Beautiful, simple live chat software for business - get closer to your website visitors. View Profile

Live Help Messenger

by Stardevelop

MySQL & PHP based live help customer support solution with visitor statistics, offline messaging. Android/iPhone mobile apps available. View Profile

Live Support Software

by GotLiveChat.com

Live chat software for business sites. Real-time monitoring of visitors to your site. View Profile

Live800

by GoldArmor

Live chat software that allows you to dig out more potential clients, cut down operational costs, increase the working efficiency. View Profile

LiveOps

by LiveOps

With LiveOps, brands have a 24/7, 360-degree ability to connect with consumers faster, better and cost-effectively. View Profile

LiveSupporti

by LiveSupporti.com

Free live support chat software with multiple agents support, proactive chats, statistics tools, offline and auto messaging, no popups. View Profile

LiveZilla

by LiveZilla

Live chat software with multi-website support, visitor monitoring, and offline messaging functionality. View Profile

MessageUs

by MessageUs

Unified messaging platform for business to enhance engagement with customers. View Profile

MobiChat

by MobiChat

We help you generate more mobile leads from existing traffic with live chat and our RealCapture technology. View Profile

Netrox SC

by Netrox

Live chat solution with fully customizable widgets, powerful engagement system and flexible integration engine (CRM, Helpdesk, ...) View Profile

Live Chat Software for sales and support that integrates with Gmail and Google Talk View Profile

Olark

by Olark

Live chat solution with CRM and Help Desk integration and powerful reporting capabilities. View Profile

OnetoOnetext

by OnetoOnetext

Multi-operator live chat support tool. The tool enables you to instantly communicate with potential customers visiting your website. View Profile

Online Live Chat

by Online Live Chat

Mobile live chat solution that supports SMS and text messaging chats. Can be easily embedded on your website. View Profile

OnlineChatCenters

by Motava

Low cost web-based chat solution that offers customizable chat windows and dashboards statistics. View Profile

onWebChat

by onWebChat

Live Chat service easy to install and fully customizable. We offer a free plan for ever plus 2 low cost plans from 5 / month. View Profile

P3chat

by P3chat

Live chat with proactive initiation capabilities, canned responses and special control features. View Profile

PHP Live Helper

by Turnkey Web Tools

Provide real-time customer support and visitor communication directly on your site. View Profile

PHP Live!

by OSI Codes

Open source live chat for eCommerce, education, and non-profits. Powered by PHP and MySQL. View Profile

PHP Online Chat Script is an online live customer support software designer for php based websites. View Profile

ResponseQue

by Zvendor Solutions

Customer service software that combines the accessibility of live chat support, with the indexing capabilities of a knowlegebase. View Profile

SendBird

by SendBird

Completely packaged in-app messaging solution, including SDK, front-end UI, backend and powerful admin tools. View Profile

SightMax Chat

by SmartMax Software

Real-time live chat and live site monitoring application that is a true, server-based solution. View Profile

SkyHistory

by Scand

A chat history manager for Skype that stores and manages conversations regardless of the Skype client settings. View Profile

SYNCRO is a website chat software that uses your phone's SMS to chat directly with visitors coming to your site. View Profile

Talkative

by Talkative

Helps you to communicate with your customers through your website/app, using voice, video, text and cobrowsing. View Profile

Teckst

by Teckst

We text-enable enterprise 800-numbers and short-codes, then seamlessly integrate with CRMs like Zendesk, Desk, and Help Scout. View Profile

TextUs

by TextUs

Two-Way text messaging for sales and support teams. Used by leading staffing firms, healthcare companies, and SaaS businesses. View Profile

Tokpod

by Tokpod

Web based solution to integrate click to call API in websites, in less than 5 minutes. Talk to your customers before they leave. View Profile

ValueChat

by 1WTM

Interactive chat response software with real-time traffic and chat monitoring, chats recording, and unanswered questions saving. View Profile

VeriShow

by HBR Labs

Solution made to increase conversion rate and build customer loyalty. Features include chat, VoIP, Video, content-share and co-browse. View Profile

viCloning

by Viclone

viCloning is a sophisticated business tool that combines the power of an intelligent multi-channel virtual agent and intelligent chat. View Profile

Watcheezy

by Visiofair

Live chat with integrated behavioral targeting. Receive alerts when potential buyers are online and start a chat with them. Save sales! View Profile

Web Chat

by Etech Global Services

ICE Chat is a feature filled solution to meet the standard needs covering all the operational aspects while having a rich web based GUI View Profile

WhosOn

by Parker Software

An all-in-one solution for live web statistics, visitor chat, proactive visitor engaging, prospect detection, web analytics and more. View Profile

Zopim

by Zopim Technologies

Zopim lets you monitor and chat with visitors surfing your store in real-time. Impress them personally and ease them into purchasing. View Profile

Filter Results (136)

Product Rating

Number of Users

Deployment

Features

Brought to you by
The Top 20 Most Popular

Live Chat Software

Live Chat software allows you to talk directly with your customer base and resolve issues in real time. Chat functions are growing in popularity, and becoming a preferred alternative for many to phone and email support. Below is a look at the most popular options as measured by a combination of their total number of customers, users, and social presence. To see a comprehensive list, please visit our Live Chat Software Directory.

  • Customers
  • Users
Vendor Size
    • Customers
      120,000
    • Users
      600,000
    •  Likes
      65,998
    •  Followers
      754
    •  Followers
      5,348
    1
    • Customers
      20,000
    • Users
      500,000
    •  Likes
      4,939
    •  Followers
      6
    •  Followers
      140
    1
    • Customers
      45,000
    • Users
      243,000
    •  Likes
      1,832
    •  Followers
      65
    •  Followers
      1,015
    1
    • Customers
      47,000
    • Users
      235,000
    •  Likes
      1,537
    •  Followers
      35
    •  Followers
      484
    1
    • Customers
      16,000
    • Users
      80,000
    •  Likes
      1,109
    •  Followers
      1,634
    •  Followers
      2,428
    1
    2
    3
    • Customers
      14,000
    • Users
      70,000
    •  Likes
      3,040
    •  Followers
      1,161
    •  Followers
      2,133
    1
    • Customers
      12,500
    • Users
      52,000
    •  Likes
      15,528
    •  Followers
      793
    •  Followers
      9,237
    1
    • Customers
      11,000
    • Users
      55,000
    •  Likes
      4,423
    •  Followers
      606
    •  Followers
      5,708
    1
    • Customers
      11,000
    • Users
      55,000
    •  Likes
      854
    •  Followers
      83
    •  Followers
      1,323
    1
    • Customers
      16,500
    • Users
      18,600
    •  Likes
      520
    •  Followers
      12
    •  Followers
      68
    1
    • Customers
      10,000
    • Users
      50,000
    •  Likes
      1,736
    •  Followers
      333
    •  Followers
      2,658
    1
    • Customers
      10,000
    • Users
      30,000
    •  Likes
      14,222
    •  Followers
      370
    •  Followers
      4,122
    1
    • Customers
      10,000
    • Users
      50,000
    •  Likes
      601
    •  Followers
      197
    •  Followers
      1,288
    1
    • Customers
      10,000
    • Users
      50,000
    •  Likes
      2,324
    •  Followers
      563
    •  Followers
      2,045
    1
    • Customers
      18,000
    • Users
      90,000
    •  Likes
      23,665
    •  Followers
      18,143
    •  Followers
      1,019
    1
    2
    3
    • Customers
      6,000
    • Users
      30,000
    •  Likes
      649
    •  Followers
      113
    •  Followers
      1,373
    1
    • Customers
      7,873
    • Users
      15,000
    •  Likes
      433
    •  Followers
      4
    •  Followers
      343
    1
    • Customers
      1,000
    • Users
      5,000
    •  Likes
      6,844
    •  Followers
      206
    •  Followers
      19,834
    1
    • Customers
      1,000
    • Users
      5,000
    •  Likes
      797
    •  Followers
      50
    •  Followers
      2,842
    1
    • Customers
      5,000
    • Users
      6,000
    •  Likes
      213
    •  Followers
      4
    •  Followers
      64
    1

Chart Key

Total Customers
Customers Rank
+
Customers Score
Total Users
Users Rank
+
Users Score
Vendor Size
# of Employees*
200+
51-200
1-50

Rankings and bar segment lengths are determined using a weighted scoring system that awards points for total metrics (e.g. total customers) and rank within a data set (e.g. ranked 1st in customers).

The Top 5 By Total Customers

120 k
1
Zopim
47 k
45 k
20 k
18 k

The Top 5 By Total Users

600 k
1
Zopim
500 k
243 k
235 k
90 k

Total Followers By Vendor Size

Published by on

Read more about how we performed our research: Top 20 Most Popular Live Chat Software Solutions

Did we miss someone? Email us at softwarelab@capterra.com to tell us which software you think should be considered for the next update.

Embed this infographic on your site: