Top Live Chat Software Products

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Great Teams Use HipChat - A group messaging app built and designed for team communication and collaboration. With HipChat, you can do video chat, send group messages, create searchable persistent team chat rooms, send 1:1 messages, share files and integrate with over 80+ products, and more. View Profile

Provide live customer support chat with Desk.com, the all-in-one customer support software for fast growing companies. Desk.com collects and organizes all of your customer conversations (Facebook, Twitter, Gmail, chat) into a prioritized actionable list, and gives your business simple tools to effectively respond to your customers. Take control of your customer support! Request a demo with one of our experts to learn more or sign up for a Free trial to get started. View Profile

LiveAgent is live chat software that fits all kinds of businesses, no matter how small or big they are. Being the 3rd largest smartphone manufacturer of 2015 brings a lot of responsibility, thats why Huawei decided to rely on LiveAgent as their customer support solution. We hold ourselves to highest standards with satisfaction level of 98,6 percent. LiveAgent includes 170+ help desk features including live chat, voice and social media. Contact: +1-888-659-6550 (USA) & +421 2 33 456 826 (EU) View Profile

Freshdesk's live-chat solution helps you engage with users on your website proactively, and chat with them real-time so you can offer help even before they reach out to you. You can convert these chats into tickets, and transfer them to other agents in your team to better help those customers. Back in Freshdesk, you can look at correspondence from customers on other channels like email, phone and social media, along with your chat tickets. Sign up today - Freshdesk is free for 3 agents forever! View Profile

Simple customer service software that scales with your business. Kayako makes it easy to deliver an unrivalled customer support experience. Kayako is the world's leading multi-channel customer support platform, trusted by more than 30,000 organizations worldwide. Whether over email, the web, tickets, live chat, calls or self-service, your customers' support history is tracked in one place and can be accessed from anywhere. View Profile

With Five9 Customer Service and Support solutions, you can feel confident that you have the right tools to deliver exceptional customer support. Agents can chat live with customers through multiple touch points including mobile applications, your website, and mobile websites. The Five9 multichannel applications work together seamlessly, allowing you to move discussions into the preferred channel. Contact Five9 for more info or ballpark pricing. View Profile

LiveChat

by LiveChat Software

Premium Live Chat and Help Desk Software for business. LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using LiveChat - join over 14,000 companies from over 140 countries and try LiveChat now! View Profile

LiveAdmins is a leader in providing multilingual live chat solutions and services that enrich online visitor experience, customer satisfaction and the bottom line of businesses of all sizes. Our solutions are fully customizable, easy to set-up and always online, catering to over 10 industries across 8 time zones. View Profile

FREE live chat with visitor recording. Use our Free package with UNLIMITED number of agents forever. Smartsupp increases conversions by up to 500 % (measurable in Google Analytics) and improves customer loyalty. With Smartsupp you see a video with screen, mouse movement and clicks of each visitor. Your customers are on your website right now. Chat with them and see what they do. View Profile

Live chat for website and mobile support. Help your customers when it matters, where it matters. View Profile

Online live chat platform between your agents and customers for quick, satisfactory and efficient service View Profile

Pure Chat

by Pure Chat

Generate more leads & drive sales with Pure Chat. Add live chat & visitor tracking software to your website to engage more prospects! View Profile

FocalScope

by FocalScope

Web-based live chat and help desk software with personal and group email management and email threading. View Profile

It's a mobile friendly solution for client contact. Features include offline messaging, multilingual support, & customizable interface. View Profile

Web based solution that provides one place for your entire business to communicate with customers. View Profile

SnapEngage

by SnapEngage

Chat solution for sales and support teams that pulls data from social media accounts and CRM systems to provide full customer view. View Profile

Group chat widget facilitating real-time interaction between members of online communities. View Profile

Live help chat and website monitoring solution for online customer support. View Profile

HelpCrunch

by Help Crunch

Customer communication platform for mobile and web businesses with features such as lead management, CRM, and increased engagement, View Profile

LiveHelpNow is a customer service software suite with help-desk features: live chat, email/ticket, knowledge base and callback. View Profile

Subiz

by VietnamBiz

An on-site live chat tool make your passive website become a real store with the impact of human touch in real-time View Profile

HappyFox

by Tenmiles

A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels. View Profile

A live chat application for your website with Video+Voice+Text chat options with co-browsing for engaging live visitors. View Profile

Conversity

by Aumenta Global Services

Add Live chat to your mobile apps to increase customer engagement. View Profile

Communication app that drives faster customer acquisition with live web chat, and increases retention with in-app messaging. View Profile

LiveCall

by LiveCall

Get more inbound sales calls. LiveCall allows to talk by voice with people, who are currently visiting your website. View Profile

Web based live chat solution with features such as call recording, file sharing, video call, screen sharing and analytics. View Profile

Chataroo

by Chataroo

Chataroo is an all around solution that helps manage customer support with live chat, ticketing help desk, and visitor tracking. View Profile

Live chat tool with behavioral analytics capabilities that help online businesses pinpoint best performing website pages and keywords. View Profile

VisitLead

by VISITLEAD

Web based solution for Live Chat and Sales Enablement. Real Time Monitoring, Live Chat, Co-Browsing, Heat Map, Exit Intent, ... View Profile

ActiveHelper Live Chat

by Mentat Technologies

ActiveHelper Live chat software for joomla, wordpress and drupal. Talk to your visitors in real-time through your desktop and mobile. View Profile

Add live chat on your web site watch visitors on your web site in real time and chat with them. Free 15 days Trial View Profile

Chatrify

by Chatrify

A live chat software for your customers that comes with over 100 features, including reporting and visitor labeling. View Profile

Comm100 Live Chat is an enterprise-grade live support solution that enables businesses to engage their website visitors in real time. View Profile

Contact At Once!

by Contact At Once!

Live chat software with photo greetings, automatic log in/out, dealer chat network, and group-level management for auto dealers. View Profile

IMsupporting

by IMsupporting

IMsupporting provide live chat software and support software solutions to websites across the globe. View Profile

Track your website visitors in real time, Invite them for chat online. View Profile

My LiveChat

by CuteSoft Components

Simple, clean, fast and most user-friendly live chat solution. View Profile

Ongair

by Ongair

Ongair enables businesses to perform great customer care on WhatsApp, WeChat and other popular Instant Messaging platforms. View Profile

Proonto

by Proonto

Proonto is a live support solution which includes an advanced live chat software and qualified sales associates to staff it. View Profile

RumbleTalk

by RumbleTalk

A group chat service for your business's website. Provide your visitors with text, video, and audio content. View Profile

Velaro

by Velaro

Click-to-chat software with robust reporting, total customization, and advanced security features. View Profile

WebsiteAlive

by WebsiteAlive

WebsiteAlive is a online communications provider dedicated to creating an innovative and customized live chat experience. View Profile

BoldChat

by LogMeIn

Live chat software that helps you better engage your website visitors. Large emphasis on excellent customer service. View Profile

Chatwaylive

by ChatwayLive

Chatwaylive is a free online chat tool to interact with customers 24/7. View Profile

Suite that consists of Web Chat, Instant Call-Back, Email, SMS, Knowledge Base, Social Media and Workflow. View Profile

Salesforce

by Salesforce Service Cloud

With help desk solutions, you can streamline your support operations to provide 24x7 global support that is cost effective View Profile

WhosOn

by Parker Software

An all-in-one solution for live web statistics, visitor chat, proactive visitor engaging, prospect detection, web analytics and more. View Profile

123 Live Help

by TopCMM Software

Offers full-featured software or hosting service for your sales rep./supporter to 1-to-1 chat with website visitors. View Profile

360Video

by Customer360

An online solution that allows you to connect with your customers via video chat and screen sharing. View Profile

Agendize

by Agendize

Agendize is the leading provider in online scheduling and CRM solutions, to connect small businesses to enterprises to their customers. View Profile

Applozic

by Applozic

Applozic powers real time messaging across any device, any platform & anywhere in the world with easy to integrate mobile native SDK View Profile

Astute SOS

by Astute Solutions

Instant web assist and click to voice & video for e-commerce websites. Live chat software proactively engages customers. View Profile

Banckle.Chat

by Banckle

Multi-lingual online chat widget with features like visitor monitoring and instant chat session translation. View Profile

BizChatBox

by BizChatBox

Free Live Chat software. Add to your site and start chatting! View Profile

Boldchat

by Bold Software

Live chat and visitor monitoring software to manage sales leads, inbound emails and support issues. View Profile

CareCall

by Intellial Solutions

Live chat solution with offline message management, customization, archives, and internal chat for customer support. View Profile

Chat

by KeyReply

Simple live chat widget for site owners to connect to site visitors via email, sms, and any messaging app. View Profile

Chatkoo

by Chatkoo

Solution that lets business manage customer service and support through Instant Messagers. View Profile

Chatnox Live Chat

by Chatnox Live Chat

See who's on your website, send targeted proactive messages and chat with website visitors. Convert web visitors to happy customers. View Profile

Chatra

by Chatra

Cloud based solution designed to improve customer care. Features include dashboards, conversation history, and multi-browser support. View Profile

Chattalooga Live Help

by TechnoMax Software & Systems

Web-based, ASP model help desk software; knowledgebase integration, crm support, simple installation & more. View Profile

Click4Assistance

by Click4Assistance

The Click4Assistance Live Chat Software Toolbox is designed for all organizations regardless of size or industry. View Profile

CommuniGate Pro

by Stalker Software

Allows organizations to consolidate thier email and calendaring, instant messaging, VoIP, and web conferencing. View Profile

Crisp

by Crisp

Live chat and live support for startups to enhance customer service and drive growth. View Profile

cSupport

by cSupport

Live chat solution for small businesses and entrepreneurs that works on smartphones, android and ios devices... View Profile

CustomerIcare Live Chat

by CustomerIcare

Live Chat by CustomerICare is a free software allowing online businesses to text, audio and video chat with website visitors. View Profile

eGain Superchat

by eGain Communications

Offers the next-gen of chat (text, audio & video chat), chatbot, cobrowse, click-to-call for seamless real-time experience. View Profile

Engage

by Engage

An online, real-time sales management platform. It enables sales professionals to be available for immediate, web-based sales. View Profile

GoToAssist

by Citrix Systems

Citrix GoToAssist offers market-leading remote support and ITIL-based service desk management to enhance IT operations and reduce cost View Profile

Help.com Chat

by Help.com

Help.com makes live chat software designed for growing companies. Our Chat comes with unlimited logins and scales with your business. View Profile

HelpOnClick Live Chat

by HelpOnClick

Set up live chat on your website in just 5 minutes. Talk to your website visitors from your PC, tablet or mobile phone. Increase sales! View Profile

HeyBiz

by HeyBiz

HeyBiz is a messaging and engaging mobile application for users and businesses. Users can connect, follow, chat, and get their queries. View Profile

HeyBubble Live Chat

by HeyBubble

Target, engage, chat with your visitors in real time, and provide help to create real relationships with your customers. View Profile

iAdvize

by iAdvize

Real-time customer engagement platform (Click to Chat, Click to Call, Click to Video, Community messaging, social media). View Profile

In the Chat

by In the Chat

One platform brings all the digital channels to your contact center. View Profile

Infantry.io offers 24/7 managed web chat for any business with our team of awesome native english speaking support agents. View Profile

INSIDE

by Powerfront

Cloud based live chat and customer engagement platform that delivers real-time, personalized engagements on your website. View Profile

Klets

by Klets

A mobile-friendly live chat solution that allows you to connect with consumers and business contacts. View Profile

LinkedChat

by LinkedChat

Live chat with your website visitors from Slack and Telegram. View Profile

Live Chat

by Inteliwise

Live chat & virtual chat assistant, for self-service & help portals. View Profile

Live Chat Business

by JAKWEB

Beautiful, simple live chat software for business - get closer to your website visitors. View Profile

Live Help Messenger

by Stardevelop

MySQL & PHP based live help customer support solution with visitor statistics, offline messaging. Android/iPhone mobile apps available. View Profile

Live Support Software

by GotLiveChat.com

Live chat software for business sites. Real-time monitoring of visitors to your site. View Profile

Live800

by GoldArmor

Live chat software that allows you to dig out more potential clients, cut down operational costs, increase the working efficiency. View Profile

LiveEngage

by LivePerson

LiveEngage makes it easy to connect with your visitors whenever they need you. Improve customer experience and increase sales via chat. View Profile

LiveHelp

by Sostanza

Live chat solution for customer engagement. Reply to your customers 24/7. View Profile

LiveOps

by LiveOps

With LiveOps, brands have a 24/7, 360-degree ability to connect with consumers faster, better and cost-effectively. View Profile

LiveSupporti

by LiveSupporti.com

Free live support chat software with multiple agents support, proactive chats, statistics tools, offline and auto messaging, no popups. View Profile

LiveZilla

by LiveZilla

Live chat software with multi-website support, visitor monitoring, and offline messaging functionality. View Profile

MobiChat

by MobiChat

We help you generate more mobile leads from existing traffic with live chat and our RealCapture technology. View Profile

Netrox SC

by Netrox

Live chat solution with fully customizable widgets, powerful engagement system and flexible integration engine (CRM, Helpdesk, ...) View Profile

Live Chat Software for sales and support that integrates with Gmail and Google Talk View Profile

Olark

by Olark

Live chat solution with CRM and Help Desk integration and powerful reporting capabilities. View Profile

OnetoOnetext

by OnetoOnetext

Multi-operator live chat support tool. The tool enables you to instantly communicate with potential customers visiting your website. View Profile

Online Live Chat

by Online Live Chat

Mobile live chat solution that supports SMS and text messaging chats. Can be easily embedded on your website. View Profile

OnlineChatCenters

by Motava

Low cost web-based chat solution that offers customizable chat windows and dashboards statistics. View Profile

onWebChat

by onWebChat

Live Chat service easy to install and fully customizable. We offer a free plan for ever plus 2 low cost plans from 5 / month. View Profile

P3chat

by P3chat

Live chat with proactive initiation capabilities, canned responses and special control features. View Profile

PHP Live Helper

by Turnkey Web Tools

Provide real-time customer support and visitor communication directly on your site. View Profile

PHP Live!

by OSI Codes

Open source live chat for eCommerce, education, and non-profits. Powered by PHP and MySQL. View Profile

PHP Online Chat Script is an online live customer support software designer for php based websites. View Profile

ResponseQue

by Zvendor Solutions

Customer service software that combines the accessibility of live chat support, with the indexing capabilities of a knowlegebase. View Profile

SendBird

by SendBird

Completely packaged in-app messaging solution, including SDK, front-end UI, backend and powerful admin tools. View Profile

SightMax Chat

by SmartMax Software

Real-time live chat and live site monitoring application that is a true, server-based solution. View Profile

SYNCRO is a website chat software that uses your phone's SMS to chat directly with visitors coming to your site. View Profile

Teckst

by Teckst

We text-enable enterprise 800-numbers and short-codes, then seamlessly integrate with CRMs like Zendesk, Desk, and Help Scout. View Profile

TocToc

by TocToc

Live VideoChat and Web App for business. Improves your Customer service and your Web Marketing campaigns, It satisfies Customers always View Profile

Tokpod

by Tokpod

Web based solution to integrate click to call API in websites, in less than 5 minutes. Talk to your customers before they leave. View Profile

ValueChat

by 1WTM

Interactive chat response software with real-time traffic and chat monitoring, chats recording, and unanswered questions saving. View Profile

VeriShow

by HBR Labs

Solution made to increase conversion rate and build customer loyalty. Features include chat, VoIP, Video, content-share and co-browse. View Profile

VEVO Chat

by VIP Live Chat

$6= Live chat Software. Vevo Chat is leading Live chat software for businesses to chat with their customers. View Profile

viCloning

by Viclone

viCloning is a sophisticated business tool that combines the power of an intelligent multi-channel virtual agent and intelligent chat. View Profile

Watcheezy

by Visiofair

Live chat with integrated behavioral targeting. Receive alerts when potential buyers are online and start a chat with them. Save sales! View Profile

Web Chat

by Etech Global Services

Live chat software for any type of business. View Profile

Zoho SalesIQ

by Zoho

Zoho SalesIQ helps engage site visitors in real-time to convert them into paying customers. SalesIQ has 100,000 users worldwide. View Profile

Zopim

by Zopim Technologies

Zopim lets you monitor and chat with visitors surfing your store in real-time. Impress them personally and ease them into purchasing. View Profile

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Number of Users

Deployment

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Top Live Chat Software

Live Chat software allows you to talk directly with your customer base and resolve issues in real time. Chat functions are growing in popularity, and becoming a preferred alternative for many to phone and email support. Below is a look at the most popular options as measured by a combination of their total number of customers, users, and social presence. To see a comprehensive list, please visit our Live Chat Software Directory.

The Top 20 Most Popular
Live Chat Software

Customers*

Users*

Vendor Size
  1. 1
    Customers
    120,000
    Users
    600,000
    Twitter
    5,348
    Facebook
    65,998
    LinkedIn
    754
    1
  2. 2
    Customers
    20,000
    Users
    500,000
    Twitter
    140
    Facebook
    4,939
    LinkedIn
    6
    1
  3. 3
    Customers
    45,000
    Users
    243,000
    Twitter
    1,015
    Facebook
    1,832
    LinkedIn
    65
    1
  4. 4
    Customers
    47,000
    Users
    235,000
    Twitter
    484
    Facebook
    1,537
    LinkedIn
    35
    1
  5. 5
    Customers
    16,000
    Users
    80,000
    Twitter
    2,428
    Facebook
    1,109
    LinkedIn
    1,634
    1
    2
    3
  6. 6
    Customers
    14,000
    Users
    70,000
    Twitter
    2,133
    Facebook
    3,040
    LinkedIn
    1,161
    1
  7. 7
    Customers
    12,500
    Users
    52,000
    Twitter
    9,237
    Facebook
    15,528
    LinkedIn
    793
    1
  8. 8
    Customers
    11,000
    Users
    55,000
    Twitter
    5,708
    Facebook
    4,423
    LinkedIn
    606
    1
  9. 9
    Customers
    11,000
    Users
    55,000
    Twitter
    1,323
    Facebook
    854
    LinkedIn
    83
    1
  10. 10
    Customers
    16,500
    Users
    18,600
    Twitter
    68
    Facebook
    520
    LinkedIn
    12
    1
  11. 11
    Customers
    10,000
    Users
    50,000
    Twitter
    2,658
    Facebook
    1,736
    LinkedIn
    333
    1
  12. 12
    Customers
    10,000
    Users
    30,000
    Twitter
    4,122
    Facebook
    14,222
    LinkedIn
    370
    1
  13. 13
    Customers
    10,000
    Users
    50,000
    Twitter
    1,288
    Facebook
    601
    LinkedIn
    197
    1
  14. 14
    Customers
    10,000
    Users
    50,000
    Twitter
    2,045
    Facebook
    2,324
    LinkedIn
    563
    1
  15. 15
    Customers
    18,000
    Users
    90,000
    Twitter
    1,019
    Facebook
    23,665
    LinkedIn
    18,143
    1
    2
    3
  16. 16
    Customers
    6,000
    Users
    30,000
    Twitter
    1,373
    Facebook
    649
    LinkedIn
    113
    1
  17. 17
    Customers
    7,873
    Users
    15,000
    Twitter
    343
    Facebook
    433
    LinkedIn
    4
    1
  18. 18
    Customers
    1,000
    Users
    5,000
    Twitter
    19,834
    Facebook
    6,844
    LinkedIn
    206
    1
  19. 19
    Customers
    1,000
    Users
    5,000
    Twitter
    2,842
    Facebook
    797
    LinkedIn
    50
    1
  20. 20
    Customers
    5,000
    Users
    6,000
    Twitter
    64
    Facebook
    213
    LinkedIn
    4
    1

Chart Key

Rankings and bar segment lengths are determined using a weighted scoring system that awards points for total metrics (e.g. total customers) and rank within a data set (e.g. ranked 1st in customers).

Vendor Size
Number of Employees*
200+
51-200
1-50

The Top 5
By Total Customers

120 k
1
Zopim
47 k
45 k
20 k
18 k

The Top 5
By Total Users

600 k
1
Zopim
500 k
243 k
235 k
90 k

Total Followers
By Vendor Size

Looking for Live Chat software?

Capterra helps people find and compare any kind of software for their business. Visit us at capterra.com.


*All customer and user numbers are estimates. Software companies typically provide their own estimated numbers, but when they cannot, Capterra generates our own estimates based on industry averages. Please refer to our blog for further insight into our research and methodology.

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Read more about how we performed our research: Top 20 Most Popular Live Chat Software Solutions

Did we miss someone? Email us at marketing@capterra.com to tell us which software you think should be considered for the next update.

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