User Reviews

( 6 customer reviews )

Pros

This surevy is flawed in that it does not identify is 1 the best or is 5 the best!

Cons

Customer support

Overall

The product is a good product. However presently the system for customer is lacking when there are issues.

Pros

* It offers everything a chain of finance companies would want and needs.
* Connection to branch offices are live.
* ASP IBM Remote Server is an option.
* The company can controll the loan approval authority and every other aspect of the branches' daily operation.
* Reports are unlimited.
* Credit Reports are a built-in option.
* As the Credit Reports are generated, the Customers' installments and outstanding balances are populated into the application and financial statement.
* All documents are printed on plain paper, both legal and letter.
* All Checks are printed on check paper stock and does not need to be pre-printed.
* Built in General Ledger, CheckBook and Bank Reconciliation

Cons

* An additional very astute Corporate Office Employee must be fully trained on the Encompass System to resolve the problems and issues of the branch offices.
* Corporate Office upper-management oversight is labor intense.
* Branch errors are not contained within the branch and sent to a catch-all Branch 99.
* Cash Drawer errors are numerious.
* Customer Support is handeled at Compass' discreation, not when needed.
* One day delay on General Ledger updates
* ASP Remote Server Report generation is very slow during the day and extremely slow at month-end.
* Compass Technologies is not willing to modify the Encompass program for individual company needs.

Overall

I personally recommend the Encompass Loan Program to a small chain of finance companies. However, several areas of the program needs attention with a better Support Staff.
I would suggest that Compass-Technologies have a presence at the Louisiana Finance Association Conventions each year.