User Reviews

( 10 customer reviews )

Pros

eWorkOrders is easy to use. The advantage of the product being web-based, over a stand-alone product installed on the users server or desktop computer, cannot be overstated. The ability to receive instant feedback from customers when a work order is closed out has allowed me to quantify and measure the new emphasis we have placed on an increase in quality customer service. I have many lessees in city-owned buildings that never before had access to the city Intranet based work request system and were forced to place a work request through e-mail, the telephone or a verbal request to a passing maintenance worker. With eWorkOrders, all my customers now can enter work requests that I am able to respond to immediately, receive feedback, measure and develop reports from a single database.

Cons

As with any system, eWorkOrders works best with internal admin support. However, we have been able to utilize it well with intensive training of the maintenence staff; with all entries being made by the maintenance workers themselves.

Overall

I conducted extensive research of web-based Computerized Maintenance Management Systems (CMMS) looking for the best product available for an entity with a limited maintenance budget. eWorkOrders won hands down! The support staff is one of the best I ever encountered! An example is when I have asked for additional reports to be designed for my use, they first researched their extensive report library and sent me an existing report or modified an existing report to fit my needs. They did this without a charge, when they could easily have just created a new report and sent me an invoice for payment. You will have to spend many thousands of dollars to get a product with more bells and whistles than eWorkOrders. I highly recommend this product and the people behind it!

Pros

The program is extremely user friendly with a such a wide variety of functions and features there has never been a report or query I could not generate. Any information we need is always only a few clicks away and the data is always consistent. Jeff Roscher of Information Professionals has always been incredibly attentive and supportive any question is answered or addressed quickly and correctly. He always understands exactly what I am trying to accomplish and ensures that I get exactly what I need.

Cons

The program has no cons in my opinion. I would love to be able to customize the color. A nice lavender would be lovely. :-)

Overall

We at Celgene Facilities Department are very pleased with the eWorkOrders system and appreciate Jeff Roscher for all of his amazing support.

Pros

Eworkorders is a dream-come-true for our company as it has saved us much time and money. Not only does this system allow us to organize our maintenance requests and preventive maintenance lists efficiently, but it is also fast and easy to use. This system is ever changing with new updates and improvements that help my business. It is also very flexible and allows us to custom design its features to the needs of my company. What's more is that the technical support service is unbeatable. My questions are answered completely to my satisfaction and any changes that need to be made are done almost immediately.

Cons

nonethat I can think of

Overall

Whenever my company has contact with Eworkorders, it has always been a pleasant and satisfying experience. We are very pleased with Eworkorders as a company and would highly recommend them to anyone who believes in productivity and efficiency.

Pros

The product is very easy to use and extremely customizable. With very little training we were up and running. We even use this product in ways we didn't anticipate due to its flexibility. The few times we have had questions, the support team has been EXTREMELY responsive. We love it!

Cons

Would be good if clicking on column headings could sort the worklist.

Overall

I would totally recommend this product.

Pros

Eworkorders is an exceptional product. From demo to install to supportive services, this is the best work order program I have utilized. We have not had any technical or user problems since the installation of this product. Support services are excellent. Very pleased with the product. Cost savings is tremendous compared to other systems I have used.

Cons

None at this time...excellent product and services.

Overall

Highly recommended. Have not had any techical problems with this system. We have approximately 50 - 75 people that enter work orders i have received no complaints or issues. The 6 site users and myself have not had any issues with the product since the installation in 2006. Very user friendly. Support staff/vendor are competent and detail oriented. Excellent customer service.

Pros

Very simple to use system. Support is very responsive. Requests for new reporting is met with enthusiasm and created very quickly. Suggestions for changes/ improvements are considered and acted upon quickly. I am very glad I chose this system for the museum.

Cons

Would like to see an inventory component interlaced into the system.

Overall

I would absolutely recommend this system as a plug and play application that is very intuitive. I have used other CMMS' in the past, and I can tell you that I spend little to no time with application problems; this web-based system is the way to go. Let the experts maintain the foundation while I focus on my business.

Pros

Prior system was very cumbersome. E-Workorder system proved to be very user friendly; inventory, add/delete/revise services provided were being implemented by our staff. The ease of our tenants to access without their prior cumbersome log-in process was welcomed by all. Additionally, their ease of use has increased our user volume and have found our tenants to be extremely satisfied with their ability to enter their request, automatic notification of their request status and completion. All in all, it has improved our overall performance and tenant satisfaction. Great Job!!!!

Cons

We have not experienced any problems or difficulties as of yet. No cons to report.

Overall

Highly recommend to any tenant occupied building.

Pros

It is easy for anyone to use no matter what their computer skill level is, our IT dept. really likes that it is a web based program, all I have to do is send customers the link and they are able to submit work orders easily, We enjoy the email notification to customers when a work order is closed out as well as the customer feedback link. It helps us reduce our paper use, the what's new feature is terrific much better than getting emails, it is quite a flexible program and our tech support has been awesome

Cons

would like to be able to look up work orders by number

Overall

eWorks has been a great tool for us to begin to get a handle on our work orders, no special software is required which our IT dept. loves. Our customer communication has improved greatly. The ease of use has helped us with the transition from paper work orders to electronic. The reports help us to track our progress in many areas and we are better able to provide updates to management.

Pros

Could get it up and running same day
Very full-featured. Excellent support that understood not only the product, but also my real need for it. In other words, they tood the time to understand my business, not just shill their solution.

Responsive, easy to understand and easy to reach. Exceptionally good value. We have tried both the Timberline and MRI service management modules and we find this product 100x easier to use.

Cons

The graphics interface could be a bit "sexier". It's OK, but it's not as smooth and stylish as some.

Overall

It was hard to come up with "cons" for this product. We have been very pleased since we first started using it. Not only is the product very good, but the service is over the top good. I was trying to develop a custom solution with a programmer and wasted dozens of hours and thousands of dollars to get way, way less functionality than is delivered by this product.

Pros

This is a wonderful system. Extrememly user friendly. And the Customer Support is always available.

Cons

None that I can see.

Overall

I would recommend this system for anyone looking to implement a new work order billing system in their office.