User Reviews

( 5 customer reviews )

Pros

WebWork is very user friendly. Our staff have many different levels of computer literacy. We have found that all our staff, no matter what level of computer knowledge they have, have found that WebWork is very easy to function in. This has proven to be very valuable because our staff are not intimidated by the software due to its ease of use.
At Snake Lake we chose the web-based software and WebWork servers have proven very effective and have never failed us with system crashes. Data filters and report generating are very easy and quick.
As we have used WebWork we have recognized certain requirements in reports or work orders that may meet our specific needs. WebWork staff/support staff have the ability to make their software meet our specific needs. Many times we have called in and they were able to accomodate our requests.
From a financial perspective, their prices for services and software have proven to be very competitive and fair.

Cons

No 'cons' at this time.

Overall

We would recommend WebWork to all contractors/companies who are trying to manage assets and attempting to control any number of items i.e. - inventory, assets, labour, timecard entry, etc.

Pros

We have reports that we have to do quarterly. Webwork allowed me to export the data I needed and work with it to generate the reports.

Cons

We had to have a few things tailored for our specific needs, and it was expensive, by educational standards.

Overall

I have recommended the program to others.

Pros

WW is very easy to use. I have feedback from many staff members (from computer-savvy to tech-challenged) is that it is a great product. With a week's worth of training, most users were able to immerse themselves into the software. The ASP version has been extremely fast with no lags.

The fact that there is an auditing trail for every input/edit to the database is a great plus, and while the security/permission settings for the individual users took us a little while to figure out, it has been extremely valuable because any changes to the data can be tracked to the user, and permissive rights can be modified quickly so there are no outwardly obvious ways to harm the data. And we all know, the content is worth much more that whatever price you paid for the software.

Reports are highly customizable, and if you know what you want you can pull it out; the data is exportable or at least you can copy and past to Excel to run customized queries and pivot tables.

Cons

Currently you can only view one screen - if you want to jump from module to module you lose your place in the first screen. To counter this shortcoming, I use the worklist feature extensively. WW remembers the recently viewed POs, Equipment numbers, WOs, etc., and store them in separate buffer lists that you can quickly pull back into your work screen. But again, you will lose your place in the module you were in.

Although reports can be created for culling data from many of its internal tables, it helps if you have working knowledge of SQL strings, or if you have done programming in the past. Otherwise pay Tero to create custom reports.

Overall

Overall, the staff at Tero has been very supportive and timely in responding to bug fixes and addressing our needs, from the President of the company to their tech support. In our instance, our installation was somewhat unique because we requested new additions to meet our accounting needs, such as account payable, invoicing, exporting to a general ledger software from a 3rd party. Tero has been working with the accounting and IT staff to extensively.

Although WW rolled out in my company with some glitches, the problems were small compared to the overwhelming support from its users. No matter what CMMS you end up with, there will be teething pains and tweakings that must be done to suit your needs. There are other EAM software that can do way more, but their price tags are also north of the $500,000 range; they are much more complex to implement (e.g., taking 1 year to roll out one module out of many), compared to what is a mid-range price for WW.

Pros

Web works is very user-friendly & a useful tool to capture cost associated with the schools and centers.The system is set to give limited access to each user group.The equipment module provides information on various equipment & vehicles which assists to capture cost & support budget planning.The procedure module and preventative maintenance program to insure proper operation on equipment & to winterize facilities & sport centers.The vendor module allows the location,inventory items & contact information to be accessed.The work order system will capture hours & all the material cost associated with the school & equipment.The purchasing module allows input of each item purchased & receives the inventoried items to the cost center.The reports module is a useful tool in capturing: work performed,actual hours,material cost,number of work orders & purchase orders Reports are published to superivors,data entry, & upper management to check cost variance,cost efficiency and for budget planning

Cons

I would recommend more conferences and trainings in the surrounding areas close to where the system is used...
The online trainings are a great way to communicate and for reviews.
I would prefer more hands on --- one on one training.

Overall

The Huntsville city schools highly recommend the Tero Web Work order System. We can capture much needed information about our schools and equipment and in return this information helps us to maintain our schools and centers to proper working conditions for our students and staff.
The support team at Tero is a great staff to work with. They are knowledgeable and informative. They answer all our request and questions in a timely manner.

Pros

We purchased Web Works hosting service and were very happy with the speed and service.

Cons

This is a big system with more features than we needed.

Overall

Really liked the service we got from Tero.