Mhelpdesk

by Mhelpdesk


Who Uses This Software?

Small-to-mid size field service companies that needs to keep track of jobs, work orders, invoice clients and create estimates.


Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

About This Software

Mhelpdesk is the all-in-one maintenance management software to help you manage your work orders, scheduling, assign jobs to field techs, create estimates and invoices, and take payment from the field.


Product Details

  • Free Trial
    Yes
  • Deployment
    Web Based
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Mhelpdesk
  • www.mhelpdesk.com
  • Founded 2000

Features Checklist

  • Asset Tracking
  • Calibration Management
  • Inventory Control
  • Key & Lock Management
  • Mobile Access
  • Planning Calendar
  • Preventive Maintenance
  • Process / Procedure Management
  • Purchasing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management

Product Reviews

Review This Product!
September 15, 2014

Issue with Font size in custom jobs

Overall
Ease of Use
Customer Service

Comments: I have been really impressed by the service we receive from MHelpdesk. Today I was creating a new custom form for our shop and Lauren had a solution to my problem within just a few minutes. Keep up the great work!


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Julian Partridge, Office Manager at Fixpc

September 11, 2014

Live Chat at Mhelpdesk

Overall
Ease of Use
Customer Service

Comments: Competent and Fun to work with during my chat! Couldn't ask for more...


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Jeff Keefer, President at Chimney Care Company

September 11, 2014

Excellent Customer Service Support

Overall
Ease of Use
Customer Service

Comments: I called into support today because i have a customer who needed a bill to be sent to a separate location. I didn't want to just change the Service Location address to accommodate this request, because it would effect any work orders i would need to make in the future. I saw a drop down box within the invoice that had the customer and a contact. I selected the contact who needed the invoice mailed to his address. Once i selected that i went to print the invoice and mail it out, only it was printing the main customer's address, not the selected contact address. I called into Support this morning and talked with Brittany, she quickly understood my situation and request and assisted me with modifying my template to include the "Bill to" field rather than the customer location field. Once i made that selection i was able to print the customers contact mailing address perfectly, just like i see in the invoice. My problem was quickly resolved in under 5 minutes.

Keep up the great work, Mhelpdesk!!


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Bill Demchuk, President at Superior Security Solutions, Inc

September 08, 2014

Confusion, frustration on the complications of program

Overall
Ease of Use
Customer Service

Comments: Very fast getting answers for my issues.


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Reed Norman, Owner at No Worries Lawn Care LLC

September 05, 2014

Chat with Lauren

Overall
Ease of Use
Customer Service

Comments: It was great. Very helpful and efficient


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Julien Blot at Total North Communications

September 04, 2014

Quick

Overall
Ease of Use
Customer Service

Comments: I appreciate that all chat inquiries are answered quickly. I am on the phone a lot so I love the Chat feature.


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Barbara Sample, Sales Coordinator at First Coast Contractors

August 27, 2014

Live Chat with Christine and phone call with Roel

Overall
Ease of Use
Customer Service

Comments: I am doing research for my husband's new company and talked with Christine on the LiveChat. She was very helpful with what I asked and scheduled me a phone call for a developer to help customize a plan for us that fits our needs. I chatted with another site just previous to this one and didn't get much attention.


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Melissa Selomi at NuMark Services

August 26, 2014

Great product and fantastic support

Overall
Ease of Use
Customer Service

Comments: As an MSP, I have used this product for around 3 years now since it's (early days). It vastly improved my workflow and saves us a ton of time and hassle. Will not perfect, in my search for a (and we did a lot of it), it was the best. Yes, there are products like ConnectWise, but I found them over complex and to expensive for a small MSP.


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Bobby WEITER at High Tech Solutions LLC

August 19, 2014

Great initial interaction

Overall
Ease of Use
Customer Service

Comments: I had a minor issue that I had a question about. I was able to get that answer within minutes due to prompt support and concise addressing of the problem.

Christine was very prompt and courteous in registering my issue. She immediately scheduled a team member to call and within a couple of minutes the phone was ringing. Omar assisted me with my issue and was able to offer a resolution immediately. If the initial service is any indication of what is to come, I will be looking forward to working with this great team!


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Jason Tidwell, Director of Operations at The Tech Service

August 15, 2014

Christine live chat

Overall
Ease of Use
Customer Service

Comments: quick and very nice!


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Adam Oakeley, Lab tech at Service Solutions

August 11, 2014

Demand Forse

Overall
Ease of Use
Customer Service

Comments: Got back right away with helpful answer.


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Rebekah Weiss, Marketing at CES

August 07, 2014

The Greatest Representative of MHelpdesk

Overall
Ease of Use
Customer Service

Comments: Despite the inconvenient, non communicated, changes made to the system, Brittany continues to over achieve within the challenges presented to her from my company. Brittany is the sole reason I continue to utilize the MHelpdesk system, as I know I have an excellent support system within Brittany. In today's market World Class Customer Service is the number one opportunity with most service oriented companies, however Brittany is at the forefront, providing assistance going above and beyond my expectations. If I would know of the changes MHelpdesk makes before hand, I would give 5 stars across the board. Also, the individual that takes care of my billing concerns along with Brittany is amongst the greatest as well. THANK YOU BRITTANY AND I WILL BE CALLING BACK FOR ASSISTANCE.


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David Lewis, Owner at C&R Service Solutions LLC

July 31, 2014

You have the best support staff. (Kaylea)

Overall
Ease of Use
Customer Service

Comments: I really appreciate all the help and time your staff spend helping people new to your software. I don't have a very large grasp on everything it does. I am still telling everyone I know to use it based on the helpful staff.


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Pat Garska, Slave at Computers Systemd Unlimited

July 31, 2014

Your customer rocks!!!

Overall
Ease of Use
Customer Service

Comments: I absolutely love your software. I no longer want to smack the techs!!!!


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Pat Garska, Slave at Computers Systemd Unlimited

July 22, 2014

Brittany is outstanding!

Overall
Ease of Use
Customer Service

Comments: This is a fantastic product. I'm realizing this more and more each day, as I gain more understanding of how best to utilize it in our organization.


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David Eversley, Senior IT Tech at Promotech Business Solutions

July 21, 2014

COULDN'T ASK FOR MORE!!!! GREAT COMPANY!!

Overall
Ease of Use
Customer Service

Comments: So far my experience with MHelpdesk has been amazing!! I can't tell you how helpful, patient and accommodating they have been! We were using another company for the same price and it had potential, but just wasn't as established, nor was the software itself nearly as current as MHelpdesk. One of the best "pro's" is that it has so much structure already set up and ready to jump into, but yet still soo customizable!
The service has been amazing! I can't thank Ryan Shank enough! For his sake, I only hope he doesn't have to bend over so far backwards for all his customers as he has been willing to for us!
Thank you MHelpdesk!


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Jeanette Steager, Operations Manager at Xtreme Clean Mobile Detail, LLC.

July 17, 2014

Great Service Management Software with Excellent Customer Support!

Overall
Ease of Use
Customer Service

Comments: We have been searching for an integrated solution for our service-based business for a long time. Many companies say they can provide what you need, but Mhelpdesk actually delivers! Compared to other software, we have found the product as follows: User-Friendly, Extremely Customizable, Inexpensive upfront and monthly costs & NO CONTRACT, Quickbooks integration, Free weekly interactive training, Excellent Customer Service. Personally, I have never worked with a company, who cares as much about Customer Happiness! We signed up on July 2nd, and I have spoken to my Sales Rep (Mike), Trainer (Lauren), Director (Melanie), Support (Kaylea), Quickbooks Specialist (Felix)... I feel like I know the whole team, already! They take time to listen to your needs, and then help you transform the program. They always make you feel important as they take time to deal with your questions. Lauren has really gone out of her way to quickly answer emails, return my phone calls, find a solution for me, or connect me with the right person. I can't think of any other software company, who has worked as hard to make sure their clients are happy, and working efficiently with their product. They have a contact us tab within the software, where you can submit online service requests. In addition, they have a feature requests tab on that same page, and they take the suggestions very serious. There is an update listed on that screen which shows the status of these suggestions as well, and you can vote on them. I am looking forward to the new mobile app that will be released soon. Outlook/Exchange calendar integration is also around the corner, as well as the Client/Server edition of the software. As the owner of my company, I am involved in each job from the beginning to completion. I not only go out in the field and provide onsite services, I remote into clients, and then I have to review work orders from my technicians before I can send invoices to my customers. I handle all of my accounting data entry on top of the service work. I spend so much time working for my clients on solving their issues, that it takes me forever to go back and bill them. I know that Mhelpdesk is going to change my business by organizing my workflow, which will help with cashflow. I am excited to finish tweaking the system so I can reduce my work hours and have more time to enjoy my personal life! Mhelpdesk is on the leading edge of technology and I am so glad to be along for the ride!


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Doris Redish, President at JEO Enterprises, Inc.

June 04, 2014

Brittany is awesome

Overall
Ease of Use
Customer Service

Comments: had an issue not being able to access the Business units section and she got it taken care of! Thanks Brittany!


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Jesse Farris, Network Engineer at Computer Troubleshooters

June 03, 2014

Good service

Overall
Ease of Use
Customer Service

Comments: We have had it only a short time but so far are very pleased with the product and quick service

Vendor Response

by Mhelpdesk on June 03, 2014

Thanks Keith! We'll always be here if you ever need anything :)


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Keith Kuykendall, Owner at K Com, Inc

May 30, 2014

Terms and conditions incorporation in mhelpdesk

Overall
Ease of Use
Customer Service

Comments: Thank you for an excellent and outstanding support chat Brittany, You have trully made me realise that being with Mhelpdesk was the best decision I have made for my business!

Vendor Response

by Mhelpdesk on May 30, 2014

Thanks Paul. We're always here if you need anything. Thanks for being an awesome customer!


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Paul Harrison, Founder at The Apple Centre

April 26, 2014

5 Stars All the Way !!!!

Overall
Ease of Use
Customer Service

Comments: This is one awesome system! I have used another program for years and this beats the heck out of it for half the price!! I would jump on the trial and take 2 hours to go through and setup. You will not be disappointed.

Vendor Response

by Mhelpdesk on May 30, 2014

Great to hear, Joe!


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Joe Gutierrez, Managing Partner at Unified Technical Services

January 29, 2014

Over the last 6 months Mhelpdesk has upgraded their software to meet the needs of their clients.

Overall
Ease of Use
Customer Service

Comments: We complete thousands of drug tests, hearing tests, medicals, noise assessments, air quality assessments and other services each year. We operate a professionally staffed clinic and several mobile units that travel to multiple cities in Western Canada. After 3 months of trials of 7 different products we chose Mhelpdesk to be our main software system for all of our administration. We initially converted our existing 1000+ Customer database to Excel and then imported all of the data to Mhelpdesk in two phases. We have been running all of our operations through Mhelpdesk since July 2013 and have been very satisfied with both the product and customer support. We have converted over 25% of our bookings to online bookings where our clients book the appointments for themselves. Many of our clients prefer the convenience of immediately viewing our availability and being able to book online as is found in the airline and other industries. We are able to completely modify the appearance and content of our online calendar, email templates, invoice templates and estimate templates in Mhelpdesk which allows us to create a unique product for our clients. We previously booked appointments in Google Calendar and followed a never-ending chain of emails to track our client¿s requests. Now each service order (ticket) is unique to a client¿s request with the estimates, log notes, messages, work orders, time tracking, and invoicing all joined by the unique ID for the ticket. There are many software companies that offered this service to us but none were as cost effective or seamless in their integration with Quick Books. Our clients are happy. Our accountant is happy. We have more time available to interact with our clients. Things are good. The ability to login to the dashboard from any location using a laptop or smart phone provides us with the necessary flexibility in our industry to remain extremely competitive. The mobile app for our technicians gets better with each new release as new features are added. Over the last 6 months Mhelpdesk has upgraded their software several times to meet the needs of their clients. The transitions to each version have not been without unique hiccups but every time we contact Mhelpdesk they immediately assign staff to correct any issues to get us on the right track. Thank you Mhelpdesk. Our company would not be at the leading edge of our industry without your assistance.


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Darcy Hansen, CEO at HealthyWorker

December 19, 2013

Easy to use

Overall
Ease of Use
Customer Service

Comments: We used this product for a time before being bought out by another company and liked how easy it was to use. The app for iPad was handy and I liked the option for signatures after completing a ticket on site from the iPad. I would recommend this product.


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David Drake, Network Engineer at Aztec Computers

December 18, 2013

Mhelpdesk can come up with a new and interesting title that closely relates to the system.

Overall
Ease of Use
Customer Service

Comments: In my opinion, Mhelpdesk is an amazing product that has all the functions of a cutting edge technology of modern times. It is way ahead of all other software's present in the market today. What makes it more distinct is it's vision and the ability to implement all that the customer's ask for keeping full scope of future road maps.

What I feel is a little tricky is the ease of use, sometimes a new user is stuck with the work flow. Things are more simpler when one starts using it but initially it takes a bit time to enter and sink into the system.

Cloud computing is the in-thing that works the best with Mhelpdesk and the way it syncs data via iPhone, Android devices to the web system is amazing. Gcal is another coolest new feature introduced in the system.

Way To Go!!!

Cheers,

Ruchika


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Ruchika Sood, QA Lead at Osvin Web Solutions

December 18, 2013

Impressive

Overall
Ease of Use
Customer Service

Comments: MHelpdesk has been an entrical part of how we function daily at RAM-Tech PC Solutions. We found ourselves burning time with our old system and it needed more tech time than what we could offer our actual customers. We started shopping the web and found them and took them for a test drive. After finding out they could interface with our accounting system and accept credit cards directly into the system it became a no-brainer to join. With ease of the mobile app and web access my staff and I have immediate access to the necessary data needed to function without a hitch. We at RAM-Tech recommend MHelpdesk for all service related industries and we are enjoying watching them grow as they help us do the same.
RAM-Tech PC Solutions
For All Your IT Needs!
www.ramtechpcs.com


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Morrelle McCrary, CEO at RAM-Tech PC Solutions

December 18, 2013

Better business

Overall
Ease of Use
Customer Service

Comments: Love it that I can access my customer list and appointments from any computer. Before I always had to have my laptop, and renew an expensive yearly program fee.


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Brent Corey, Owner at DURO Heating

December 18, 2013

Data base

Overall
Ease of Use
Customer Service

Comments: Ease to ise, fast search engine. However "contact" data share for all customers are issue. We have same stores/contacts for all customers but can't share same database, have to retype contact/store in data base all the time. Spoken to many if your members for help answer is no.. Repeated many time swith screen shot, no luck. Wasting time for nothing..


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Annie Jin, Managing director at Coastal electronics

December 18, 2013

Great Service

Overall
Ease of Use
Customer Service

Comments: Started looking for a cloud based service that would work in our field of High End Appliance Service. We have been in business since 1976 and could not find a program in our field that our original system handled. M Help Desk
has given us the ability to be have a customized program that fits our needs as well as have the most capable system out there in our field. The competition is years behind us , especially concerning capability, data, info and files
Great System


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Dagan Bonvillian, Clifton Bonvillian at Bonvillian Appliance Service

December 18, 2013

MHelpDesk mobile saved our day!

Overall
Ease of Use
Customer Service

Comments: We have been using MHelpDesk at our Computer Shop for about a year now. It replaced our hand written work orders and has made keeping track of jobs much easier for our staff. There are still a few features I would love to get fine tuned like integrating client assets into new work orders in a more efficient way but the time it saves and the access to customer data is wonderful. Which brings me to how MHelpDesk saved our day recently. We showed up at the shop and all seemed fine. It was kind of quiet, the phones were not even ringing. Then a client walked in with a new repair and told us they had been trying to reach us by phone for an hour. I picked up the phone and there was no dial tone. I then tried to log on to MHelpDesk but there was no internet. It turns out that our provider of Internet and Phone was having a big outage that lasted almost the entire day. I pulled out my Android Phone and was able to create the new jobs the rest of the day and when our shop internet and phone came back up we pulled up the jobs and printed the work orders to place with the equipment. In addition to that MHelpDesk support has been very quick to help us with situations that have come up since we started using it. Thank you for creating a very good system.


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Kevin Irwin, owner at Kevin's Computer & Photo

December 18, 2013

Great Product

Overall
Ease of Use
Customer Service

Comments: I have used this system the past few day trying it and it is the best product I've seen. has lots of customizations and features.

Pros.
Allows you to go paperless
Tracks everything - Jobs, customers, invoices

Cons
Price is a little high for just 1 user. Well worth in in the long run.


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Zach Thomas, COO at GoZachs.com D.N.S. LLC

May 16, 2013

Best ever service managment software

Overall
Ease of Use
Customer Service

Pros: Nice website integration for your booking in form and customer portal, excellent support, easy to use and customize.
Is always adding new features.

Cons: Some times has lags but these are only small

Overall: I would fully recommend Mhelpdesk to anyone who asks if it is any good, well done Mhelpdesk for a excellent product


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Scott Rogers, Mr Rogers at Cloud Computer Repairs Ltd

April 18, 2013

Much Needed Product In Customer Service Industry

Overall
Ease of Use
Customer Service

Pros: - One program does it all
- Real time reporting and accuracy
- The customer service is over the top good
- Super user friendly
- Very customizable
- Mhelpdesk is willing to make tweaks and changes to suit your companies needs
- keeps your business running and focused. On selling and providing service to your customer base.
- Basically if your in a competitive market. This program will put you at the top of the game.
- Get it before your completion does. Don't fall behind!
- I've been looking for a program like this....for years!!! It replaces 4 programs in 1.

Cons: The apps maybe. But hey this an aggressive company and they listen to there customers. That will change in short order.

Overall: Top notch product and service. The only thing I've ever endorsed 110%. Very impressed with everything and blown away!


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David Feke, Founder at CityGreen Landscapes

February 23, 2013

Great product for my business!

Overall
Ease of Use
Customer Service

Pros: Web-based
Very intuitive
Tremendous customer support
Easy customization
Company listens to customer's input and tries to implement as many suggestions as possible.

Cons: Would love to see it have a POS system, BUT I understand they are working on one as I write this review. Otherwise, no complaints.

Overall: If you have a computer repair business, you don't know what you are missing by not using this product. Highly recommend.


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Brett Burnett, Owner at AfterGlow Productions

February 21, 2013

Finally have found a software that meets our needs.

Overall
Ease of Use
Customer Service

Pros: Simple to Use

Easy to Train A New Employee to Use

Numbered Tickets

Can attach documents to tickets

Easy to add new customers

Modern Interface

Even though we won't be using it for this feature, you are able to generate invoices

Generate Reports

Easy to keep track of open tickets, closed tickets, etc.

Cons: This is a web based program, therefore if your internet is down this program becomes unusable.

Overall: We have customers all across the US and we have various service companies we use to repair their swimming pool equipment when necessary. We needed a software that was simple to use, could generate reports, and obviously dispatch service tickets. The modern and simplistic interface was just a plus. Overall we would recommend this program to any company who would like to stream line and simplify their service process.


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Stehanie Haropolous, Administrative at Aqua Comfort

February 15, 2013

Amazing

Overall
Ease of Use
Customer Service

Pros: After trying several different things throughout the years of being in business, from using invoices2go to zoho to even trying to program my own solution, to simply sticking to paper and ink, I finally discovered mhelpdesk. I gave it a try and was confused at first, but with the way they let you try the software, and when you get a chance to actually use it in the field, you can see just how invaluable this software is. I currently use it in a store as well as an on site solution with my ipad. This is the best product you will find on the market for service oriented businesses, or as mine in particular, Information Technology oriented.

Plus these guys are interactive with their community base and are constantly pushing out updates to improve the product for their clients. They take the users input and they run with it and make magic happen!

Cons: No cons at all!

Overall: Read my pros!


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Greg Rogers, Owner at IPM Computers

February 14, 2013

M(Magic)HelpDesk

Overall
Ease of Use
Customer Service

Pros: Thank you Vincent for the expedient help I received from you today. It is without a doubt MHelpdesk has streamlined the way we track work orders.

Your constant attention to improving the system is greatly appreciated.

Cons: Waiting for improvements for Apps on iphone.

Overall: If you are looking for a powerful yet easy system to learn and implement within your organization then MHelpdesk is definitely the way to go.


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Chris Lietzmann, President at Spectrum Networks Inc.

February 14, 2013

A wonderful goldmine of productivity

Overall
Ease of Use
Customer Service

Pros: - Ready to go right from the start
- Customer support sets the bar for quality and individual needs. They go above and beyond to give personal assistance and not a robotic phone system or outsourced tech help.
- System was carefully developed during each step to give the novice a helping had or any pro in depth expandability
- CONSTANT development and growth from mHelpdesk without ridiculous.

Cons: None that I can think of. Overall any issue we have ever had since the start was quickly resolved via phone call, forum or E-mail.

Overall: I highly and with full confidence recommend any service, repair, trade, or growing company have a serious look at what mHelpdesk and there top notch team has to offer.


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Allen Carline, Operations Manager at DFW Security Advisors

February 12, 2013

Best Service Software Ever! Can I add 5 more stars for customer support?

Overall
Ease of Use
Customer Service

Pros: Ease of use, Implementation, CUSTOMER SUPPORT!
They have a support forum for assistance AND if that is not good enough they allow you to submit a ticket, and will respond within the day!! and the support forum is answered by them and peers as well! KEEP UP THE AWESOME WORK! I have presented problems and requests and they have been dealt with and implemented in a timely manner.

Cons: I honestly cannot think of any,

Overall: I would recommend this to anyone that needs scheduling software with billing implementation.

I have tried Almost Every other software on the market and none compare to the quality and service from MHelpdesk!


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Robert Smith, Owner at OVC Cabling

February 08, 2013

Testimonial for GREAT service management software - Mhelpdesk

Overall
Ease of Use
Customer Service

Pros: -Ease of use.
-Customizable
-Website service ticket integration
-Integration to Quickbooks
-Customer support is top notch!
-They are very fast to update their software when customers make suggestions!
-I learned about Mhelpdesk about a year ago and tried it out and was really impressed but was missing some things for my business as I have a ton of inventory that I stock. Over the past year I have continued to watch them grow and add new features. Even in the past 60 days I have seen a ton of the requests actually put into the software which I have not seen any other software vendor listen to their customers like this. I have only been fully using this software in my business live for the past week but have saved so much time in the processes and procedures along with impressing every one of my clients when I have them sign my iPhone or iPad for the service order or invoice.
-I look forward to the new improvements that Mhelpdesk adds every few weeks.

Cons: None

*Other than waiting for the new features like POS (Point of Sale) with inventory management or interface to Quickbooks Online!

Overall: I have been in the computer technology business since 1986 and have used a ton of different software programs to run the business. I have wasted over $30,000 with the last two major software programs one was an ERP application that was just so buggy and just took too much time learning and keeping the software up and running I dumped it after using it for 1 year. The latest software program was recommended by several other technology companies as it is a PSA software but it just takes so long to do a single service order and then the process to get it to an invoice and then to the accounting application like QuickBooks was just a joke. (Almost a total of 20 clicks on different buttons and screens for each job).

I can now run my business while on the road at customers or remotely at my home office and am much more efficient and professional looking doing away with paper!

KEEP UP THE GREAT WORK!


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Shawn Scott, President at Advanced Computer Solutions, Inc

February 06, 2013

A great product from a forward thinking company.

Overall
Ease of Use
Customer Service

Pros: I've used other similar products and Mhelpdesk just works, its not something that I need to waste my time managing and I can focus my energy on my clients. The integration with Quickbooks and the simple User's Interface provide a great user experience. And the support staff at Mhelpdesk are always willing to help and quick to respond.

Cons: Every system has its cons or things you wish worked differently. I wish it integrated with a couple of other services that I use, but its not a deal breaker.

Overall: I would highly recommend this service for any IT consultant, large or small. Its a company with a goal that stands by their service.


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Eric Kale, Owner at Kale IT Solutions, Inc.

February 05, 2013

My first enterprise software - if I can call it that

Overall
Ease of Use
Customer Service

Pros: Easy to use. Can I just say that our office manager has a little trouble with technology, but she has taken right to this, and loves it.

Access. I can access my info anywhere. This weekend I was in the mountain and hopped on my iPad and was able to pull down some needed information.

Affordable. At first I didn't like the thought that I was going to pay for each one of our guys that we needed to track, but it really isn't bad, in fact, I feel like it is a great value.

Customer service. We have had several one-on-one training sessions with Ryan, and he has been great. Very patient, and always accessible. They are even willing to add functionality as we suggest things.

These guys really do want to make a great product. They have a ton of different individual users, and keep striving to add functionality to make the software more user friendly and better. Love that.

Cons: Hmmm...I am waiting for it to be comparable with QuickBooks online, but I know they are working on it.

That's all I've got.

Overall: I looked at a bunch of systems when I decided to move to an online, cloud-based system that would help us run our business more effectively. Spoke with a few of them. I wanted to work with a smaller business that would service us well, and that could grow with us as we grew. I have been very happy to have found MHelpdesk.

We run a residential painting company, and have found it tremendously helpful to put all of our information in one place. We are still in the process of moving everything over, but that has been at our own pace.

My suggestion to anyone thinking about this to take plunge, take the 30 day trial, but to actually try it. See what it is like to use it for at least 3 weeks. You will not want to go back to the endless spreadsheets. I know their are bigger companies out there in this space, but they will not treat you like these guys.


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Nick May, Owner at Walls by Design

February 01, 2013

Awesome support

Overall
Ease of Use
Customer Service

Pros: Price
Features
Support
Ease of Use

Cons: None that I can think of....its a great company

Overall: Let me start off by saying these guys get an A+ for support. Anytime I have an issue (which is very rare and is usually user error) they respond immediately and have me up and running again. The helpdesk solution is great for anyone in a service field. It especially works wonders if you are in the IT/computer business. I have compared the features and pricing to other competitors and these guys definitely offer the best value. They are constantly putting out updates and new features based on customer requests. It goes without saying that the software are cloud based, which means you can work from anywhere. I would recommend these guys to anyone! Thanks mHelpDesk!


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Blake Lester, Owner/Operator at Simple PC

January 16, 2013

Nitro Security Reviews MHelpDesk

Overall
Ease of Use
Customer Service

Pros: Ease of implementation
Integrates with Quickbooks easily
Field useable via Ipad/Iphone
Ability to integrate on website

Cons: None thus far

Overall: We recommend this software to anyone wanting to streamline their helpdesk platform and have the ability to use the software in the field for invoicing / estimates without the worry of using multiple platforms


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Darrell Collins, VP / Mgr of Operations at Nitro Home Security

December 22, 2012

Wish I Found This A Year Ago!

Overall
Ease of Use
Customer Service

Pros: I cant pin point one thing, ive been looking for something like this for over a year and even tried to setup my own in house system, (1) The customer portal (2) being able to print job sheets with the custom fields (3) Embed booking form on website (4) being able to track equipment (5) pricing is down to earth, a small business can still afford to get off the ground (6) Time tracking (7) preset settings for service's (8)the clean gui and ease of use and much more.... Ive used software specifically designed for the pool industry and they just don't compare to MHelpdesk

Cons: None! & I mean None!

Overall: If I found this a year ago, my business would have been
a lot better off for it. Give it a Try (free) and you to will be amazed at whats possible with MHelpdesk 10/10


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Shannon Grew, Owner at GPS

December 06, 2012

Incredibly awesome business tool!

Overall
Ease of Use
Customer Service

Pros: I love how easy it is to create a task for each individual customer and then go through every step from start to finish just by clicking a button.

Cons: I wish the website layout was a little easier on the eyes and easier to follow. Its not hard now I just feel it could be made better. Also the grouping of clients and jobs should be a little more defined.

Overall: Great program. Works perfect for my on the go company. I'm never sitting in front of a computer so, I can take care of all invoicing and estimates right from my iPad or iPhone while I'm out on the job.


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Adam Addesso, Owner at All The Fixins

November 25, 2012

The Best product that I have used

Overall
Ease of Use
Customer Service

Pros: 1. Company is very open to suggestion on how to improve there product.
2, Can be up and running in no time.
3. I would never guess I was using the software over the internet NO delays when going from one page to other.
4. This is the best software I have worked with for SYNC with Quickbooks

Cons: 1.Weak was a POS program but Mhelpdesk understand what we want and need and are working on that. And the way they move on things I would bet it will be corrected soon.

Overall: I have tried and or purchased just about every kind of software out where. Just trying to get the right program for my computer because we have a store front and a service department I have not found a program that works for us. Ether they are a POS or they are designed to work with a service dept. so I been using three different programs to get it done. Then I came across Mhelpdesk. I looked at it, tried it then looked at it again then decided not to purchase it because I wasn't sure if it could replace the two software package I was using. I finally had enough and decided to make the move to Mhelpdesk and I'am glade I did I went from 3 programs to 2 programs and is all working fine for the store front and also for the service department. And the way the program sync the invoice, deposits, inventory to Quickbooks is excellent. I would highly recommend it. It has diffidently saved my company time and money.


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Rick BARTECK, Owner at Ottawa PC Repair Center

November 20, 2012

Awesome Product!

Overall
Ease of Use
Customer Service

Pros: Fast, Easy to Use, Cost Effective, Mobile-Business Friendly, Just plain awesome!

Cons: None I can think of!

Overall: I would highly recommend mHelpDesk for any of your business needs. We really use the ticket system and it helps us track our repairs! Great Product!


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Matthew Spain, Owner at Computer Paramedics LLC

November 20, 2012

Feature rich software with unparalleled customer support

Overall
Ease of Use
Customer Service

Pros: Easy to use
Impressive feature set
Integrates with Quickbooks
Time tracker
Attachment capabilites
Great Support Staff
Reasonably priced
Mobile app

Cons: Any cons we had were resolved by their support staff or fixed in software updates

Overall: MHelpDesk has turned our former paper intensive process into a smooth online operation. Techs can input information upon completion of tickets. Staff can schedule techs with the easy to use calendar. Managers can get details on tickets at a click of a button. Our billing department is sending out bills faster and more accurately than ever before. The software is comprehensive and the support staff is quick to respond. We have made suggestions for minor improvements to the software which have been integrated into their next update. Their competitors offer less features at higher costs. We strongly recommend MHelpDesk if you are looking to streamline your operations and offer better service to your own clients.


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Ryan Perry, CEO at Brookfield Technology Center

November 19, 2012

IT Group rollouts out Mhelpdesk

Overall
Ease of Use
Customer Service

Pros: My Engineers love it, so they use it everyday
We have replaced 3 other well branded expensive systems with Mhelpdesk,

It has allowed us to capture over 15k in billing that otherwise slipped through our billing process.

It so easy and quick to step, we have recommended it to 3 of our partner companies who have all taken it on-board as the main ticketing/support system in their companies

We have actaully changed our whole business process to fit with Mhelpdesk rather than chage Mhelpdesk to fit us.

The Mobile app and signature capture has resulted in Zero invoice rejections from our clients.

The support is second to none, every request is handled in a timely and professional manner. They never make you feel like the dumb customer

Cons: Problems interfacing with the Irish Version of Quickbooks.

We could due with Multi VAT rates as an option on invoices.

To be able to have different ticket entry screens would allow a greater deployment to other divisions within our company

Overall: Keep it coming lads, every time I see an update come up in my mailbox I get excited to see whats next (yeah sad i know)


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Rodney Moore, Managing Director at IT Rollout Consultancy Limited

November 16, 2012

Best software I could use

Overall
Ease of Use
Customer Service

Pros: It does everything I was looking for in order management software. It has organized my work, my customers, and my employees and have never been this easy to keep track and bill customers. Very happy I have MHelpDesk!

Cons: None that I have for what I use it for.

Overall: Everyone should try, then use MHelpDesk. Fits every need and more.


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Ryan Bijolle, CEO at RemoteFix

November 15, 2012

MHelpdesk Keeps us organized and gets us paid

Overall
Ease of Use
Customer Service

Pros: -Android app allows field techs to update, create, edit orders on the site.
-work orders/invoices/estimates with signature capture allow us to quote, close and invoice on the spot.
-google calendar integration gives us a quick visual, auto updates and is easily accessed - a nice add on feature that we use
-QuickBooks imports allow us to quickly import all invoices with a click of a button. cutting way down on administration costs.
-ability to track time for techs on projects and materials used keeps our jobs profitable.
-tech support either online or via telephone is fast response, accurate and helpful.
-constantly improving product and features. routine updates keep program operating smoothly and each update typically increases effeciency

Cons: -have had a few server access issues that where caused by external companies or service providers. These have made the system unavailable for a period of time during the work day.
-tech support advised of available work around and updated on status of repairs taking place.
-downtime was minor impact and communication during was great.
-would be nice add on or option to have app/program operate as standalone on at least one onsite PC in the office during these times.

Overall: this application has increased our profitability and the monthly fee is minor in relation to what we save on time filing out paper work and manually processing estimates with excel, work order via paper and billing through an admin staff member.
we don't lose work orders, no billing gets missed, no techs forget about the jobs of the day.
by far and away the best choice our business has made.
I highly recommend the product and endorse it as a must have for any service dispatch company.


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Lee Mellersh, President at Core Telecom & Wiring Ltd

November 04, 2012

Awesome

Overall
Ease of Use
Customer Service

Pros: Lightning Fast
Customizable
Professional
Great Support

MHelpdesk is the only software out there that meet all my needs.

Cons: None I absolutely love the software!

Overall: MHelpdesk will help you completely organize your business, stay on top of tickets, invoices and getting paid. Thank You MHelpdesk!


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Jason Duncan, Owner at DuncanWorks

October 03, 2012

Mhelpdesk To Me :P

Overall
Ease of Use
Customer Service

Pros: Works great for what I needed, has great support (some of the best I have ever had), and really does a good job of making things easier if you have a ticketing based system of any type. The support system is very accurate and they will keep you informed. We have even gone to the depths of video tutorials from the creators to help us (the users) and from the users to help the support team understand what and when we need things changed. Updates are regular and your opinion COUNTS with is the most important thing to me. If i need a special report and can get enough of the users to agree soon enough a report with more options than I asked for will be here.

Cons: We don't have enough users on the forums sometimes but I understand that some people love it as is and have no need to request mods or special developments to accommodate there business. It lacks in inventory management right now but that is a feature that we have got put on the road map which means its in our near future :P

Overall: I would recommend this software to anyone who needs more than what you can buy in a box like quickbooks. These guys are great at coming up with clean ways to implement solutions that the group of users agree are needed. Cheers to you and the trial is free to start so try it out. What do you really have to lose anyway.


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Joel Warren, Service Manager at Wise Computer Solutions

October 02, 2012

Mhelpdesk hits the spot...

Overall
Ease of Use
Customer Service

Pros: Pros are:

- easy interface
- simple to customize
- browser based interface so we can access from anywhere
- no need to install software on workstations, laptops
- quick support, typically responding on the same day
- frequent feature additions
- outstanding pricing!

Cons: - some browsers don't remember login info (I would say this is just a browser issue, but I have this happen with the Mhelpdesk iOS app as well
- no other cons I can think of!

Overall: We have a small service business (10 employees) and had a need for a product with an intuitive interface but without needing a big learning curve or lots of IT support. Mhelpdesk really works for us.

Our folks can access and update work orders, estimates and do invoicing from the desk, iPad, or smart phone. Also, when a new call come in we are immediately notified by email.

The price structure is great!


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Michael Meekins, Vice President at Comtura Networks

October 01, 2012

A must have for PC techs

Overall
Ease of Use
Customer Service

Pros: Easy to use
A LOT of features
Great customer support
Indispensable tool for managing a small tech business.

Cons: Needs more integration,
ie Quickbooks, etc.

Overall: mHelpDesk is an ABSOLUTE must for anyone that is either a one-man show or a small tech business.
I can manage client info, estimates, invoices, work orders, technicians, appointments, parts, etc, etc.
I LOVE mHelpDesk.
Buy it now.

Mike Jeffcoat
Owner - 280 PC
280PC.com
facebook.com/280PC
twitter.com/280PC


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Mike Jeffcoat, Owner at 280 PC

October 01, 2012

HelpDesk Software

Overall
Ease of Use
Customer Service

Pros: This tool has been great, all the features I need at price I can afford. Support has been great when needed.

Cons: Any issues I have had support has been prompt if addressing.

Overall: 10/10 this is a great product.


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Jason Levy, President at J2 IT Services

September 29, 2012

Up and Running in less then a week!

Overall
Ease of Use
Customer Service

Pros: The things I like:

It takes your web leads and displays them on the software console, so we no longer need to go check your email 5 or 6 times a day! This will cut our responce time down to and increase sales.

I seen this in action as I was learing to use the software, I filled out a form on there site, expecting to have to wait sometime I left the room to get a cup of coffie only find myself rushing to the phone with an empty cup catch the phone.

Cons: I wasted my time thinking about the cons and can not think of a single thing I would have changed.

Overall: This is one to sing about!


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James Rooks, Mr. at J&J Services

May 18, 2012

Excellent and Prompt

Overall
Ease of Use
Customer Service

Pros: Mhelpdesk has helped our technicians stay abreast and current with our customers ever changing systems. We support a lot of healthcare, retail, real estate and residential. We now fully rely on Mhelpdesk to manage and track all of our work. As with any application it will not be perfect to start but the support is phenomenal and the listen to what we the users want and consider the changes before giving an instant "No". We plan to continue to use them and grow our business.

Cons: The only con for us would be the iPad app but it's better than nothing.

Overall: I would highly recommend this application for any service professional looking to have less worry about hosting your own CRM or tracking system. We looked at several solutions and decided to run the trial and never looked back.


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Morrelle McCrary, President at RAM-Tech PC Solutions

May 15, 2012

Great Customer Support

Overall
Ease of Use
Customer Service

Pros: Easy to use and adapt. Support is efficient and prompt!

Cons: None that I can think of at the moment.

Overall: I recommend MHELPDESK as a solution for ones in the PC repair industry among others.


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Benjamin Orozco, Owner at Top Rated Computer Services

May 14, 2012

Best straight to the point helpdesk app for IT/ Cellular Industry

Overall
Ease of Use
Customer Service

Pros: Quick and easy setup
Simple interface
Website plugin
Easily accessible from all web enabled devices
iOS and Android apps available
Excellent service turn around time
Excellent support team
Frequent updates

Cons: May be too simple for complex individuals

Overall: Great app, been looking around forever for something that suites my industry like this does!


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Paul Harrison, MD at iSupport

May 12, 2012

Software for guitar repair shops

Overall
Ease of Use
Customer Service

Pros: Easy to use, and setup. Just enter your services, products, pricing, etc and let the software do the work for you. Saves time and money.
Customization is flexible for almost any industry
Work Orders
Scheduling
Invoices
Payments
Affordable
May seem small but I really like that this software runs with Google Chrome. Everything else seems to have issues with Chrome.

Cons: Can't think of any

Overall: I would recommend this over anything else for the small service business.


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David Shepherd, Luthier at Level Frets Guitar Works

May 12, 2012

MHelpdesk is perfect for small service companies

Overall
Ease of Use
Customer Service

Pros: Has companion iPhone app
Easy data entry
Browser-based, works on all platforms
Compatibile with Quickbooks
Web 2.0 - very responsive
Fantastic support
This company really strives to please the users

Cons: Estimating module is basic
Data entry is really easy, but it's also easy to accidentally create new customers by mistake.

Overall: We switched to MHelpdesk from Autotask. We really like it much better. It's much easier to use, the iPhone app works much better, and the billing process is way easier. It also allows us to capture customer signatures on invoices in the field - something Autotask never even tried to do.

I would give it 5 stars in every category, but that would mean no room for improvement. There are a few areas that are being enhanced, so I give it 4 stars for "meets your needs" and "feature richness". I give them 5 stars everyplace else. The product support and response time from the company is fantastic. Two thumbs up.


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David Finster, President at Fortress Computer Service, LLC

May 12, 2012

Mhelpdest 10/10 for ease of use!

Overall
Ease of Use
Customer Service

Pros: Great app, just what we we looking for in our service industry. We can access Mhelpdesk from any of our devices be it, iPad, MacBook Air, MacBook Pro, PC, iPhone etc. Setup is simple and invoicing a breeze! Tracking just excellent you always kept up to date on a service item and all this is at your finger tips!

Cons: Noneat the moment.

Overall: Excellent for IT and Cellular repair industry! 10/10 Well done on a great product Vincent! Mhelpdesk has great support and quick turn around time. Well done!


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Paul Harrison, Managing Director at iSupport

November 21, 2011

Best trouble ticket system ever

Overall
Ease of Use
Customer Service

Pros: It's affordable and reliable. So far we've had 100% uptime. I also like that it's web based and I can access it on my laptop or phone. Support is outstanding. I've called and emailed and have always gotten prompt support. I also like that I can customize the interface by adding my own form fields and labels. The android app works flawlessly. I think they also have an iPhone app.

Cons: None so far.

Overall: I recommend it 100%. It is the best application to control your team and your customers satisfaction real time.


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Manousos Georgopoulos, Bnb at Bits N Bytes Computer Systems

October 17, 2011

Better Customer Support

Overall
Ease of Use
Customer Service

Pros: It is essential to provide the best customer support possible and MHELPDESK makes that possible since it allows close tracking of service requests and keeps the customer informed at the same time.

Cons: I'll let you know when I find one.

Overall: I highly recommend this Service Package to anyone who needs to track any sort of service request and manage their communication with the customer. It has a quick learning curve and makes life easier!


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Paul Woodward, VP TECH at Napa Valley Security Consulting

October 11, 2011

Winner of over 40 applications tested

Overall
Ease of Use
Customer Service

Pros: Customer Portal, Quickbooks Integration. Web-based, hosted. When the software doesn't meet a need perfectly support will typically make the change quickly. Support is phenomenal. COST!

Cons: I'd like it to track time better which was a major need of mine. But every other feature I wanted was there. I have a request in for time tracking changes which I think will be implemented.

Overall: Like the Review Title says. I have tested over 40 different applications, some that cost hundreds per month that didn't have as many of the features I wanted or needed. Highly recommended. It continues to evolve and the support team is eager to make it perfect for all.


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Jason Barber, Owner/Tech at Up & Running Computer Service

August 04, 2011

Mhelpdesk keeps my shop organized

Overall
Ease of Use
Customer Service

Pros: Before using Mhelpdesk software we were using an old program that no longer worked on my new computer and had no support available anymore as well as a paper scheduler and paying an employee just to enter repairs into our computer. Now, employees can enter repairs directly into the computer and schedule the repair in one easy step. I am thrilled with how organized it makes our shop. Tracking repairs has never been easier. I don't utilize all of the features that are available but I can only imagine that if you did the whole process would save tons of time and money.

Cons: Getting it set up took some time, but that's true of any dynamic software program. Now that it's set up properly and we've been using it for a while I wouldn't go back to my old program. Nothing bad to say about it.

Overall: Awesome program! I love that it's on-line. We won't have to worry about losing all our data if our computer crashes and I can access the information any time I want. I can log on at home in the morning and see what my schedule looks like for the day. It's super easy to use and helps you stay organized in ways that other programs don't. Also, it's very affordable. Even the smallest shop can afford this program. No excuses anymore to not be organized and present a professional appearance to your customers.


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Dawn Locke, Owner at Allegro Music Service

August 06, 2010

excellent software

Overall
Ease of Use
Customer Service

Pros: i have been using the mhelpdesk software for over 2 years now, and have seen a lot of positive changes in the newer releases. I highly recommend it for a computer repair shop in need of tracking and ticketing.

Cons: none that i can think of

Overall: highly recommended.


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Larry Mann, pres at Computer Medic on Call

August 03, 2010

MHelp has helped us solve our issue tracking dilemma.

Overall
Ease of Use
Customer Service

Pros: MHelp was so easy to install and start to use. The training session was easy to understand and Vincent was so helpful during the start-up process. He listened to our needs and taylored our MHelp for what we wanted. All of our employees were using the system the first day and there are not many questions about how to use the system. If we do run into questions I can easily email customer service or call and I get a quick response or assistance until our questions are answered. We have never experienced any down-time. Also the price is very reasonable.

Cons: I don't really have any complaints. Any time we have a question they are always very responsive. We have run accross some system features that we would like that MHelp does not have, but they are minimal and for the price MHelp is the best choice for us.

Overall: I would recommend MHelp to a business that needs assistance with organizing their issue tracking. I believe that MHelp is a good choice for a company that wants an issue tracking system at a good price.


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Lori Broas, client relations manager at Nemo-Q

March 25, 2010

Cyclone Review

Overall
Ease of Use
Customer Service

Pros: Really easy to use and navigate.
Makes invoicing simple.
Pretty good features.

Cons: Exporting features not what i expected.
Unable to locate Sales and Ads features

Overall: I would recommend it to other carpet companies.


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Estevan Gonzalez, Vice President at J&E Cyclone Cleaning Services

March 06, 2010

MHelp Desk a great solution for IT client/service management

Overall
Ease of Use
Customer Service

Pros: Very easy to use and implement. Excellent for tracking service details and fixes and compiling customer data.
Using MHelpDesk has increased communications between the members of our tech team and managament, increasing productivity, follow-through and customer satisfaction.
Customer login feature very useful for clients which like to be on top of the services we are providing, and viewing tech feedback/notes.
Fantastic tech support whenever I've needed it.
I also like the ability to customize the console so we can use it as another means of advertising.

Cons: None at this time.

Overall: Definately worth a try. Works very well for our company needs.


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Alicia Frey, Administrator at Frey Communications

March 05, 2010

Mhelpdesk

Overall
Ease of Use
Customer Service

Pros: Great features and great pricing.
Support is outstanding. Has helped me get organized and provided online tools that have cut my admin time in half.
Not bloated like other programs.
I would recommend this to anyone who runs a service business, everything at your fingertips

Cons: Would like to see better help files

Overall: Highly recommend


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Gary Stockman, Owner at Nerds on wheels

February 24, 2010

Very pleased with MHelpdesk

Overall
Ease of Use
Customer Service

Pros: As a long term client of mhelpdesk (since 2007), I want to say that your company name definitely says it all.
I am very pleased with the efficient service and helpfullness of your staff. Any time I had an issue, your service
answered all my questions, sometimes over and over. There has been constant updates to the program, and training
videos available, which really makes it great to go back to when needed. Your company is the first, when given
suggestions, to really have technical people consider them, and sometimes even initiate the new ideas into the technical program.
It has been a great pleasure to work with a company so dedicated. I am looking forward to even more changes that can personally
help my business customer organization become simplified. Thanks again, for your patience and dedication.

Cons: There are no recall periods, when an existing customers doesn't appear six, or twelve months down the road. But I understand this is in the works. I don't have excel or the other program suggested so exporting my customer list to my label maker didn't work.

Overall: I have already recommended this program to others, and will continue to.


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Sandra Anselm, Owner at Super Steamers

February 18, 2010

Mhelpdesk Online Service Management Software

Overall
Ease of Use
Customer Service

Pros: -Simplistic Interface
-Dashboard view (customizable)
-Web Based
-Customizable input fields
-Clean & simple calender view
-Notifications
-Client logon (if needed)
-Contact/customer and ticket/work order marriage
-Price per user
-SUPPORT SUPPORT SUPPORT !!!!!

Cons: -No iPhone app
-Address/Contacts view is limited (I heard it is going to change)
-Not able to set levels of permission (Either admin or user)
-Can't print logs,calenders, or contacts (Again, heard this was to be addressed in next update)

Overall: I completely recommend this software due to its simple user-friendly interface and logical structure. A beginner user can understand how to use it and use it completely in just a few minutes. This ease of use should not be miscontrued for any lack of features. This software gives you most everything you need to record, track, & bill your customers for the services your company has performed. Listen, no product can possibly be perfect for all as we operate our business uniquely....but this software gives you the 95% you've been looking for...and if you speak to coustomer service they just might be working on the other 5% you are hoping for. They are constantly looking to improve their software...so they actually listen to what YOU have to say! Try this with any other software company. Don't forget the cost...it is somewhere around .30 cents a day per person for this indispensable business tool. You can't afford not to try it.


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Kyle Fillion, IT advisor at Team Howard, Inc

February 18, 2010

Magic Turn Key

Overall
Ease of Use
Customer Service

Pros: This software has many pros...

* easily integrates
*easy to pull from your database
*rarely ever down
*totally customizable to fit your needs wether it is a mechanic or Computer company such as myself.
*customer service is out of this world, the company listens to its customers for improvments all the way and they are extremely receptive to all suggestions.
*every feature is great and molds to your business how you would like
*Also because it is browser based my employees in the field can complete work order right at the jobsite instead of filling out papers and putting them in the database later..saves a ton of paperwork money as I like to call it .

Cons: *you pay per user so for a small business its a lot to have just 4 poeple using it.....

Overall: this software has made my life a ton easier. I used to work on an access database and i would constantly have to worry about fixing things all the time. The database would go down. I would get errors. I did not have the extra man hours to be worrying about this. its important to me not to have to worry about these kinds of things. They should just work and mhelpdesk has done that for me and saved me way more money in man hours alone trying to solve an issue on my server. now they solve issues for me, but needless to say i have only had 1 issue and they took care of it within 15 minutes...The best customer service that i have ever experienced for a service such as this. I highly recommend any one in a service based business from, mechanics, lawn services, cleaning services (any appointment based services) to use this software to keep track of invoicing (yes integrates with quickbooks too) scheduling, customer information, details of jobs done and to keep track of what employees do.


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Mark Beamer, President at Beamer Computers Inc

February 16, 2010

MHelpdesk Review

Overall
Ease of Use
Customer Service

Pros: My name is Suzi and I'm from the IT Department of DiGeronimo Companies.
We have been using mhelpdesk for a few years and they are a very customizable ticket system.
They are willing to work with the users to understand what they need to do with their ticket system
and try to make it easier to use with each new upgrade. They have many great features including
a calendar view to see appointments and every time a log is entered for a ticket it sends an email to
the administrators.

Cons: None provided.

Overall: Yes. Would recommend to others.


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Suzi Hrubik, IT Customer Care Specialist at Independence