User Reviews
FieldOne by FieldOne Systems
USER REVIEWS - All reviews
Purchased Date: June 01, 2008
Director, Professional Security Pty Ltd
March 24, 2012
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Pros
I have read the other reviews and I agree with all the Pro's. One thing forgotton about is how FieldOne allows you to see your family and friends. Before FieldOne I spent most nights and a lot of the weekend - either catching up OR preparing for the following weeks workload. Frankly my friends were hesitant to call or invite us out because I either could not attend or was too tired. FieldOne now allows me to generate my income in a straight forward way and allows me both family and ME time. FieldOne takes away that tired feeling that leads to lack of motivation. I now go to work looking to increase my business as now, an increase in business is NOT an increase in workload. My staff feel the same way [its true!] and look forward to FieldOne updates as they bring easier ways to do the work. Everyone's on the same team. Thanks FieldOne you have been instrumental in increasing my business and lifestyle
Cons
Want more updates [Love the updates-every update makes my life easier]
Overall
A1 program - If your not using FieldOne I suggest you have a good look at it.
Purchased Date: June 01, 2008
Manager, Jenson Refrigeration Inc.
February 17, 2012
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Pros
FieldOne is an amazing system. It tracks all the field technicians at the same time. Just by looking at the very user friendly Schedule Board, you can where everyone is at and how long they have been there. The technicians love the PDA system. All the information goes into the PDA, along with the signature and the office can see it. The PDA eliminates the need for phone calls, as it is the dispatching center. The reports that can be generated from FieldOne is unbelievable. We have set contract prices with some customers, and I can review our cost and profit instantly. We have throughly enjoyed FieldOne. They have great customer and technical support. We highly recommend them.
Cons
We do not have any cons at this time.
Overall
Great software and company. One of the best investments we ever made.
Purchased Date: January 01, 2009
Senior Accountant, Fettes, Love & Sieben
February 01, 2012
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Pros
Ease of use; software is fairly easy to setup and run. The reporting options have been great as well.
Cons
I do not have any cons at this time.
Overall
Although we have yet to use all the features allowed by FieldOne, we have been extremely happy with the product itself as well as the tech support in times of need (setting up a complicated custom report).
Purchased Date: November 01, 2009
Sr.Operations Officer, CTS
January 31, 2012
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Pros
It serves as a good tracker of projects , purchase orders, customer contact information , project status and so on
Cons
The Mobile App is also great , but sometimes it delays synchronization with the server
Overall
It is a great tool for service industries to manage their limited resources effectively and efficiently.
Purchased Date: January 01, 2009
Member, KES Machine LLC
January 18, 2012
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Pros
Adding/ Modifying parts as you enter them.
Clear intuitive interface.
QuickBooks Integration.
Flexibility of design.
Cons
Number of times word "lookup" is used on main page is redundant.
Overall
FieldOne is well organized and logical layout allows our day to day operations to flow smoothly. I have used other service management software in the past and I find FieldOne to be the most intuitive, cost effective and user friendly. The ability to integrate my workflow process with QuickBooks alone is worth the investment. The customizing capabilities are a major advantage. Now I'm implementing Mobile version for Techs on the go. No more lost/forgotten billable hours (I hope:)
Purchased Date: March 01, 2008
Co-Founder, Tech 2U
January 09, 2012
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Pros
FieldOne has allowed us to consolidate the different programs we use to run our business into one! We were using a simple calendar program for dispatching, another program for inventory, and another for accounting. Nothing was tied together and we were duplicating a lot of our work. This was working for us for a short while but we needed something more robust that could grow with our rapidly expanding company. FieldOne is able to bring all of our systems into one complete package. It has helped us stream line a lot of our processes and also helps with training of new employees. Did I mention the reporting is great too! I now have my finger on the pulse of my business in real-time. We were using paper invoices (triplicates) which required manual input into our accounting software. This process didn???t allow for real-time reports. We were usually behind about a week. Now all data is entered digitally. No more paper and real-time numbers!
Cons
I have nothing negative to add about Fieldone. Great software and a great team.
Overall
Not only is the software great but the customer service and tech support is just awesome. I feel like I have a friend when I call or email for support. Kudos to the FieldOne team
Purchased Date: March 01, 2009
office manager, Hurricane Plumbing & Heating Ltd.
January 06, 2012
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Pros
Excellent customer support!
Great reporting engine
Constantly updating the software with new features
Cons
It would be great if there was an automated way to add finance charges
Overall
I would recommend FieldOne software. It has seriously increased the efficiency of our business!
Purchased Date: January 01, 2011
Co-Owner, Associated Alarm Systems, Inc.
December 21, 2011
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Pros
This software definately has a lot of feature rich properties to it, so much so that the weekly training webinars are helpful because everytime you attend them it gives you more ways to use the software that you didnt remember before.
They listen to the users of the software and very quickly add new features or update old ones to work effortlessly.
The reporting engine is second to none. With some help you can customioze any report to make it fit with your company
Cons
We bill reoccuring billing on a monthly, quarterly, and annual basis. There is room for improvement on the way the system generates invoices and automatic renewal of these contracts.
They have it on the list of things to do to update this and I am not at all concerned that they will not have a solution shortly for this.
Overall
I can only see this platform getting even better than it is over time. With the introduction of the mobile apps and more ways to expand on the technology that is being deployed on the cellular market it will make everyones jobs easier and reduce the duplication of efforts.
Purchased Date: April 01, 2008
President, Pro Active Mechanical, Inc.
December 16, 2011
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Pros
FieldOne has brought dispatching service calls to a whole new level. Not only do our service technicians see their calls and all pertinent information in the palm of their hands, our office staff now has instant access to live status of each employee, all of their work orders, each trucks' inventory, time sheets, notes for our service managers from the tech's and signatures from the customers. We even use the time slots that each employee signs in & out daily to do our payroll. In addition, billing is done instantly as we no longer have to wait for each service ticket to be brought into the office. This software has made all of our jobs easier, it has improved our cash receivables, simplified payroll and allowed management to be able to see daily operations from anywhere in the world! The days of sitting in an office and going over each service ticket are over thanks to FieldOne! When the need arises for technical support, FieldOnes' support staff promptly take care of it.
Cons
Truly remarkable software and support staff!
Overall
FieldOne is highly recommended to any service related business that has employees out in the field. This software in conjunction with truck GPS systems and customer web portals truly puts the service contractor into the 21 century. A great way to distinguish your company from your competitors while increasing cash flow and showing your customers that you are here to serve them in ways that others only dream about.
