Who Uses This Software?

Small companies - iPresso Express (ipresso.com/pricing) Large companies - iPresso Enterprise (ipresso.com/enterprise)


Average Ratings

3 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $195.00/month
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • encja.com
  • ipresso.com
  • Founded 2008
  • Poland

About This Software

All-in-one marketing automation 360 platform. Integrates into one platform most effective multi channel communication with digital and proximity marketing. Deticated for small companiess as iPresso Express plans and for large enterprises - iPresso Enterprise: iPresso.com/enterprise. Among customers are e.g. Danone, Royal Canin, Nutricia, TVN (Script Networks), Idea Bank, Infiniti Poland.


Features Checklist

  • Analytics / ROI Tracking
  • Campaign Segmentation
  • Channel Management
  • Contact Management
  • Content / Blogging Platform
  • Direct Mail Management
  • Email Drip Campaigns
  • Landing Pages / Web Forms
  • Lead Management
  • Lead Nurturing
  • Lead Scoring
  • Multivariate Testing
  • Referrals / Affiliates
  • Search Marketing
  • Social Marketing
  • Website Visitor Tracking

Product Reviews

Very useful and powerful system with a great support team.

Jun 01, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: We really appreciate very helpful and devoted support team as well as the fact the tool is constantly developed following suggestions from the customers. So even if at the beginning we felt that there are some functionalities which are missing, soon they were developed following our needs. Furthermore, comparing to some other marketing automation systems, we feel that iPresso works faster and more failure-free. For more than 1/2 year of using I can't remember any major crash of the system or any other serious trouble which is quite impressive.

Cons: There are some things in the interface which can be improved - basically some functionalities are a little bit difficult to find or sometimes they have to be operated by iPresso staff, not by ourselves. Maybe it's because I am accustomed to some other marketing automation system which I found easier and more user-friendly (although on other fields iPresso beats the other system). However generally speaking, it's not a major flaw.

Overall: Useful and powerful system allowing to automate many marketing processes in an e-commerce store.

Vendor Response

by encja.com on June 02, 2017

Thank you! This give us even more energy to work on customers' success :-) Your iPresso Team

iPresso review

Sep 05, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Very intuitive software. Easy to learn. After a one day training session participants are able to use it and start creating funnels with different type of segment complexity.

Cons: Like every non custom made system, which is made for a broad audience, often from different business sectors with different business attitudes and needs, iPresso doesn¿t allow to make adjustments to the system quickly and therefore agile react to new business opportunities. Changes to the system require usually some time to be introduced for all customers (users), or are individually planned but nevertheless need some time for preparation.

Overall: Carefully thought out CRM/marketing automation system with a broad range of functionalities. Regularly developed further what makes it up to date (compared to other solutions on the market) all the time. Great customer support from the provider which assists during on the job activities but also in more complex cases (planned integrations with other systems, etc.).
Nevertheless, the not available service ¿strategic support¿ can be a disadvantage for all those with little database management experience in-house or not having external/outsourced professionals planning activities and therefore expecting also strategic support from the system provider (how to best manage, engage data base, what kind of scenarios build, etc.). However, taking into account the possibility of using services offered by external database management agencies this should not be a reason why not to choose iPresso.

Vendor Response

by encja.com on September 05, 2016

Thank you for your review Zuzanna!

The life before Marketing Automation (eg. iPresso) didn't exist:)!

Jun 24, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: iPresso Express
easy to use but not less powerful for our needs than it¿s Big Brother iPresso Enterprise. Access to support couldn¿t be easier. You can call and talk to rep and resolve your problem immediately! Separate task are the developers. Updates are made on regular basis, every update brings a huge improvement in new mail templates, landing pages, adds lots of new 3rd party integrations. You have to understand that we are not profesional marketers with the wide and deep marketing knowledge of prospects, double clicks, oracle solutions etc. There were some cons when iPresso launched this small business solution (iPresso Express) and I went for a trial. I had some issues with understanding the ¿corporate idea¿ of this tool. But a "few clicks after" I got used to the concept and with our first campaign (actually a big word for what we did:)) I started to use the tool intuitively. You may not like the layout or the standard skins (btw they are easy to change) but functionality rulez! Try to use this software and give it a chance if it works for your needs. No matter whether you are a webshop, travel agent or a fancy bar. You have to addapt your services to your clients needs and facebook is simply ¿to short¿ to stay in touch and to attract attention.