Brilliant Directories

Brilliant Directories

4.5 / 5 485 reviews

Who Uses This Software?

We serve online membership communities who are looking for a streamlined solution to easily manage their website, members, payments and more.


Average Ratings

485 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.8 / 5
    Customer Service

Product Details

  • Starting Price
    $147.00/month
  • Pricing Details
    Monthly, yearly and one-time pricing is available
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Brilliant Directories
  • www.brilliantdirectories.com
  • Founded 2008
  • United States

About This Software

Brilliant Directories offers an Affordable, All-In-One Member Management Solution to streamline all aspects of your membership website or association. A complete, turn-key solution with quick setup and free, unlimited support from real people. Includes website design, online payment processing, multi-level memberships, past due monitoring, premium member's only content, and more. Try a free demo and see how Brilliant Directories can save you time and money.


Features Checklist

  • Application Management
  • Association Membership
  • Automatic Renewals
  • Club Membership
  • Committee Management
  • Dues Management
  • Email Marketing
  • Event Management
  • Gym Membership
  • Jobs Board
  • Member Database
  • Member Directory
  • Member Portal
  • Nonprofit Membership
  • Payment Processing
  • Website Management

Product Reviews

so far so great,...

Feb 16, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: easy to use, lot of functions I could never get anywhere else

Cons: I think there could be more detailed customization when it comes to plans and what members can and cannot get.

Overall: so far so great, I think that more videos for a little more in depth would be great. Overall I was able to set up my site pretty quick, the final details are taking up a bit more time. I am sure that I will figure it all out. thanks!

Recommendations to other buyers: more videos for in depth details, maybe I just have not come across yet

Just what we were looking for!

Feb 09, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: For weeks we were looking for a platform solution and could not find any programs that offered what we needed. Not only did Brilliant Directories meet our needs, it presented us with so many additional features, functions and revenue sources we didn't even think could be possible....all right out of the box! The support, videos and sales team where great. We can't wait to roll out our new site!

Excellent Product

Feb 08, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I'm very excited in taking the steps to make my dream website a reality. Once I had the opportunity to review the features Brilliant Directories had to offer, I knew this was the product for me.

I can't wait to spend time developing get this site and creating a website I can truly stand behind.

getting started on brilliant Directories with Dennis T

Feb 06, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Dennis has been an enormous help in getting us started with our new website. He is responsive, clear in his explanations, and patient. I feel confident in continued support due to Dennis's attention to our needs thus far. Very happy with the service as well as the product. The process so far has been easy and we are very happy with the functionality of the sites being provided.

Recommendations to other buyers: no

Good SaaS for directory website, you can consider to try this software for a while and feel it

Feb 01, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Quickest way to get a listing & membership site live online. Unlimited managed hosting with 10GB is good for project to test on it ideas.
I am happy to able to put an ideas to live in just a few days. Within 2 hours, I can have a similar site like Yellowpage.

Worth the money

Jan 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I had a few Wordpress themes in mind that I was debating on before I found brilliant directories. Other directories options may be cheaper but I personally think it's worth the extra money for the amazing functionality and design.
Things I don't like,
While of course there are going to be upsells like in any business. I really was shocked that they charge $247 for a SSL certificate. Pretty much everyone can get a SSL certificate for less than $10 for your first year when you purchase a domain from a registrar and they even install it for free. This I felt was super shady because SSL's are pretty much mandatory for any serious website and right from day one the cost of your website will be $247 more than you originally thought.

Recommendations to other buyers: Include the SSL in your price. Every seriouse site needs to have one anyways and as soon as they buyers purchase they find out they have an additional $247 for a SSL certificate.

Kudos to Dennis Tinerino

Jan 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I worked with Dennis Tinerino on getting my company set up with Brilliant Directories and the experience was great. Dennis explained the product and services well and kept me informed on new developments, opportunities and news, which helped me to make an informed decision to join. I have not fully dived off into this system and setting up my site but there were an adequate amount of tutorials and information provided to walk me through each process to ensure success so I'm confident that I should not have any issues moving forward with Brilliant Directories. Support has been great thus far and by that measure I'm anticipating continued great customer service and support. Thanks guys!!

Work Smart Instead of Hard

Jan 30, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: What could take several weeks to create from scratch can literally be done in mere hours with Brilliant Directories. Save yourself the struggle of trying to find a perfect directory theme, the frustration of digging through thousands of plug ins to find the "right" one for your project, and stop dealing with sub-par support materials and forums. Get started with Brilliant Directories today.

Recommendations to other buyers: havent had enough time to go through it all to answer.. ask me next month :)

Very Satisfied Customer

Jan 30, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Although Jason and I initially played phone tag I appreciate him hanging in there and walking me through the process. The customer service and support are unparalleled. I wish more companies value potential clients as you. Now that I am a client I look forward to a great, lasting partnership.

Recommendations to other buyers: Wish the software included an appointment scheduler.

Great service and great price

Jan 30, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: The team at Brilliant Directories answered all my questions and concerns. They make setting up my new site easy. I was amazed at how easy it is to get a great site up quickly and I was very happy with the value I received for the low price.

Recommendations to other buyers: More to come as I get to know it better...

Brilliant Directories Software Review

Jan 29, 2017
4/5
Overall
1 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: This software is good in terms of functionality as it manages subscriptions nicely and wraps the directory functionality into one. However, the user interface is pretty confusing. It takes a long time to figure out how all of the pieces are connected (i.e. where links are stored, how to change forms, how the forms connect with widgets etc.) The UI and the flow could be more user friendly and obvious. Perhaps there should be an overview about how all of the pieces of the website link up to each other. Once you figure out how to use the tools, it requires jumping between many different components to implement a simple change, so it is a bit clunky. Additionally, you really need significant coding experience to customize. I.e. Part of the reason we purchased this software was because it had many of the features we need, and in particular I was told pre-purchase that there was a way to create different types of users (i.e. a general user, A listing user, a non-listing user) and that I could also customize what they each see in their profile. In reality however, in order to customize what each sees in their profile, you need to custom code, which I wasn't aware of....Overall the software includes great functionality for running a site and managing subscriptions but could be more user friendly.

Full Package

Jan 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: My experience with BD has been very positive so far, such supportive guys always on hand to support with site setup. I am a web developer and using BD has saved so many hours of development and planning.

Recommendations to other buyers: N/A

Vendor Response

by Brilliant Directories on February 01, 2017

Glad the software is working well for you, Karl! Our co-founders, Jason and Matt, come form two different backgrounds. Jason is more the design guy and Matt is more of the developer. So they wanted to make the software easy to use for your average user, but still make it customizable and expandable for developers :)

So easy to use

Jan 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I had purchased a wordpress directory theme and was trying to set it up. What a nightmare. It looked horrible, it was difficult to use, I even tried hiring someone to help and they had a tough time navigating it. So I tried Brilliant Directories 14 day free trial to see if there was much of a difference. It was like night and day. I didn't need a programmer, or a fiverr gig or anyone to help. I was able to do it myself. Easy to use, great tutorials, I am so glad I tried it. Thank you.

Recommendations to other buyers: No

Vendor Response

by Brilliant Directories on February 01, 2017

Thanks for dropping us a note, Peter! We hear you loud and clear - WordPress is great for blogs and simple websites, but when it comes to building a directory/membership website, WordPress just doesn't work. It's often too difficult to get the dozens of plugins and themes to play nice with each other. Customization with Brilliant Directories is incredibly easy thanks to the hundreds of built-in design settings, but if you want to totally transform your website, some CSS adjustments may need to be necessary, though most people don't find it to be. Thanks again!

Just Starting Out

Jan 22, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I am just starting out but I like the layout and features I have seen. I am excited to develop my site. I think someone with basic WordPress and cPanel knowledge can grasp the basics of setting up their own site.

Recommendations to other buyers: Understand CSS, WordPress, cPanel, APIs, etc if you want to set it up yourself.

Vendor Response

by Brilliant Directories on February 01, 2017

Thanks for the review, Dan! While we do offer access to cPanel, in most cases it's not necessary to access at all - almost everything can be accomplished from the regular admin panel. As for CSS, the software does include hundreds of point-and-click design settings so CSS is only necessary if you really want to dive deep and totally customize your website's design. And regarding APIs, for any required integrations, like payment gateways for example, we do supply support documents and video tutorials so anyone should be able to go about those tasks without a problem. Thanks again and we loved chatting with you in our Weekly Webinar :)

Perfect fit for our Minnesota Grown and Minnesota Made business directory

Jan 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Well it took me two years of looking and researching but in the end we chose to go with Brilliant Directories. It's functionality and flexibility are unmatched and Dennis Tinerino is a wonderful Customer Success Director. Looking forward to becoming one of their many success stories.

Vendor Response

by Brilliant Directories on February 01, 2017

Thanks for the kind words! Dennis loves hearing from happy customers like yourself :) We look forward to hearing of your success!

Making money has never been made easier thanks to this amazing software

Jan 21, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I wish that the software was available five years ago ... I could have saved at least $15,000 and had my business ready for launch years earlier.
Customer support and the staff were brilliant.

Vendor Response

by Brilliant Directories on February 01, 2017

Glad you're rocking and rolling Joseph! I'll share your kind words with Jason. Keep doing great work and making that money!

Its a no brainer

Jan 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I have to say that when I came up with the idea for my website, I did tons of research. Naturally when I came to Brilliant Directories I was full of questions about features, product, services, implementation and much more. my rep Dennis was super helpful and patient with my questioning. He made sure I had a good understanding and pointed out some resources where I would be able to find additional information. The price point again was a no brainier due to the additional benefits I will receive. I look forward to growing my business and sharing in that success with you guys. As I grow so will my business needs, I have no doubt that you guys will be able to help me! Now back to planning!! Business Plan and Marketing plan!

Recommendations to other buyers: I know you guys are busy but in the initial chat I think 30 min is not enough to go over the amount of information your product has to cover. Even the training calls. 30 minutes is nothing and will finish rather quickly.

Vendor Response

by Brilliant Directories on February 01, 2017

Thank you so much, Ramon, for your suggestions! We love hearing feedback from our users and I'm thrilled Dennis was able to assist you. We value your suggestions and I will be sure to address them in our next team meeting. Thanks!

Great software! Lots of back-end support for managing members and your business!

Jan 17, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: The platform has good tools for establishing pricing packages and member features. It also has email templates for communicating with members. Another great monetization feature is the Lead Generation tool. I also like the availability of a Developer Marketplace where I can find developers who are familiar with the platform and can customize my website the way I want it. My "Customer Success Agent" (sales agent) was very nice to work with, and she ("CJ") spent 1.5 hours on the phone with me explaining the capabilities of the software and getting me comfortable with the purchase. I'll be getting more familiar with software as I populate and customize my directory, but I've had a good experience so far.

Recommendations to other buyers: Aside from the appearance aspects, I'd love the option to hide individual sections of a page layout on mobile viewing platforms. Some things you may not want to display on mobile versus desktop.

Adding second directory

Jan 15, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Good, Jason helped me out and honored the 2 for 1 deal I signed up for back in April 2015.
When I went to the dashboard, I did find it annoying not to find the Admin Account easily so I could change my temporary password. I think I found it eventually in the support page. Not sure why it is not in an obvious place on the dashboard.

Recommendations to other buyers: Give the initial user a popup screen that immediately lets them go in and change their password. I will share more as I go along.

Vendor Response

by Brilliant Directories on February 01, 2017

Hi Paul. Thanks so much for your suggestion to place a link to the admin password settings in the dashboard - I'll bring this up in our team meeting tomorrow! But it's directly accessible from Settings > Admin Settings. In there you can change the password for your admin account. Regarding cPanel, though you do have complete access to it, you should never really find yourself needing to access it. You should be able to manage every aspect of your website directly from the dashboard. Thanks again for the suggestion!

DENNIS IS . . . . #AWESOME

Jan 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Gosh, this was a scary decision; however, Dennis walked me thru the process and listened to my ideas and concerns and provided me with valuable information to make a great choice. He even went beyond my expectations to ensure an excellent price for our project. Thanks Dennis.

Vendor Response

by Brilliant Directories on February 01, 2017

Wow, thanks for the stunning review! I've passed this along to Dennis as well as the rest of the team :) Glad he was able to get your settled in!

Getting started

Jan 13, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Brilliant Directories was right on the ball on sending Launch Plan emails and they have oodles of useful videos on all aspects of launching a directory site. I'm a bit disappointed on their follow-through regarding a 1-hour coaching session I'm said to have won; it's been 5 days since the last email I received about this and I'm starting to wonder if I will ever receive this or just be left to muddle through as best I can using the videos.

Vendor Response

by Brilliant Directories on January 12, 2017

Thank you so much for your feedback, Susie! We always do our best to respond to support inquiries the same day but it looks like in this case something had slipped through the cracks. We'll discuss this at our next team meeting, but rest assured our typical response time is 1 business day or less. Thank you again for bringing this to our attention!

Exactly what I need

Jan 13, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I have been looking for a solution to help me build a fitness class directory and I can't tell you how happy I am that I came across Brilliant Directories.

The software has everything that I need and more and has inspired me to add features that I didn't even know I wanted. The customer service is excellent, time responsive, helpful and friendly. I am even surprising myself with my ability to set up the software relatively easily.

An excellent product.

Recommendations to other buyers: Get in touch for a run through the software. It is well worth it.

Vendor Response

by Brilliant Directories on February 01, 2017

Hi Racheal. The software definitely is packed with features! We do include a WYSIWYG editor for web page content editing, article writing, etc., along with hundreds of point-and-click design settings. As for the techies or developers, we do include the ability to edit the code for some more in-depth customizations. Thanks for the feedback - it helps us improve the software and make it easier to use for everyone!

Excellent quality

Jan 12, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Still busy reviewing it thoroughly, but it is an absolute gem of a software and I am very much looking forward to working with it! Very happy so far!

Vendor Response

by Brilliant Directories on February 01, 2017

We're so glad to hear that Brilliant Directories is working out well for you so far, Stefan. Cheers!

Perfect assistance and service

Jan 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Many thanks, for your brilliant assistance and services. I am very impressed by your professionalism.

Vendor Response

by Brilliant Directories on February 01, 2017

Thanks for the feedback, Anatol! Happy we were able to help AGC Services get their website up and running :)

Affordable way to start your own website business!

Jan 04, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I recently bought a lifetime license to Brilliant Directories on behalf of a nonprofit organization I am involved with. It is the second time I bought this software for a nonprofit. My experience each time made me confident that the company provides excellent services, good training and tutorials, and on top of that is in a range of affordability even for new nonprofit organizations. And there is almost unlimited growth with this system, so an organization is not boxing itself in by choosing a less expensive system which they will have to replace as they grow. Brilliant Directories should be able to take any organization or business as far "down the road" as they choose to go.

Recommendations to other buyers: Talk to the guys at the HQ to make yourself feel comfortable about them and their business. Good businesses hire good people.

Vendor Response

by Brilliant Directories on February 01, 2017

Hi Ginny, thanks so much for the review! We love being able to make the job of non-profits a bit easier which is why we offer a discount for non-profit organizations. As for your comment about differentiating members from customers, we hear you loud and clear! We are actually in the process of changing some of our backend admin terminology to address this very issue. These suggestions mean the world to us as we do try our best to implement user suggestions. Thanks again!

Super Clean Interface and Design

Dec 30, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: We have developed a few projects for clients in the directory business, with a lot of hard coding and various WP plugins, but can tedious to piecemeal things, and clients want easy, simple tools to use, and it has to look really nice aesthetically. BD has done a great job with their overall look and feel of the system. We still need to dig into it more and see how well it performs in Google, etc. but this is a great out of the box system coming from the eyes of developers. We are curious about the bandwidth issues we have read about, but we will put it to test. If anyone wants to try their hand at a small business with not a lot of cash outflow at first, this is a great way to test the idea. Keep up the nice work BD.

Vendor Response

by Brilliant Directories on December 30, 2016

Hey Sam. Amazing feedback - thanks so much! Regarding your concerns about domains and email management, being a Software as a Service (SaaS) solution, we do need to host your website on our servers (which is 100% free). However, if you want to maintain a hosting account with the company that you bought your domain from (e.g., GoDaddy, Network Solutions, etc), you can certainly do so to continue to use their services to manage your webmail accounts. Hope that helps and thanks again!

Great service

Dec 30, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Comments: Talked to the customer service representative and he provided great service. I have purchased two directories and look forward to making money with them. Thanks.

Vendor Response

by Brilliant Directories on December 30, 2016

Thanks for the comments, Raza! Can't wait to see the amazing websites you're building!

Support prices

Dec 30, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I think it's important to consider the prices for phone support, they are too expensive. In countries such as Mexico the hour with an experienced IT is much less expensive.

Vendor Response

by Brilliant Directories on December 30, 2016

Hi Jaime. Thank you so much for taking the time to leave us your feedback. We do provide continuous 100% free email and forum support, but we are also an American company and do our absolute best to provide our users with the best support possible. We truly do appreciate your feedback and will certainly take it into consideration! Thank you!!

phsn review

Dec 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: excellent support and top-notch communication. immediate response via phone, email, and text.
great demos and videos to assist in learning

Vendor Response

by Brilliant Directories on December 30, 2016

Hey Blair, thanks so much for the feedback! Taking care of our uses is what we love to do :)

Great Platform

Dec 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: After looking a long time for a directory solution, Brilliant Directories meets all my needs. The price is very very good. The support is great and fast and there is a lot of training videos.

Recommendations to other buyers: no

Vendor Response

by Brilliant Directories on December 26, 2016

Thanks for taking the time to leave some feedback, Kris! We put a lot of time into our training videos so it's good to hear that you're finding them useful :)

Great Platform

Dec 28, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: The capabilities of the directories are very good. The interface is easy to use. I think the payment module is very efficient.

Vendor Response

by Brilliant Directories on December 26, 2016

Hi Mustafa. It's great to hear that you're liking our payment module! We listened to what our users were saying and we recently updated it to allow for the seamless integration of popular payment gateways like PayPal, Stripe, Authorize.net, eWay, and more! This was a highly requested updated so our team is thrilled that you're enjoying it!

My Choice after checking them out

Dec 27, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I checked out lots of companies and found Brilliant consistently remained at the top of the list, so i went for them

Vendor Response

by Brilliant Directories on December 26, 2016

Thanks for the review, Greg. If you have find yourself up against a road block or need any assistance, you can email our support team whenever you'd like, our community forum is always accessible, and we also have lots of support documentation and video tutorials in our support center. But if you still find yourself needing some one-on-one support, our team is just a click away :)

New User feedback

Dec 26, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Initial contact very good and helpful. Video transferring very good. Still early days but so far all looks good and. Ore than happy.

Recommendations to other buyers: Should offer a bespoke branding package.

Vendor Response

by Brilliant Directories on December 26, 2016

Hi Darren! That's great that everything's working out well so far and that you're making use of the video tutorials and support documentation. Thanks for the feedback regarding a 'bespoke branding package.' Actually, once you upload a logo for your website, that logo will be displayed in the admin dashboard of your website. And of course there's never any Brilliant Directories branding on the backend or frontend of a BD-powered website. Hope that helps and thanks again!

It's Called Brilliant for a Reason...

Dec 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I researched, I spent hours trying out demos and (like many other reviewers) I went for a WP option. BIG mistake. I wasted so many months trying to make my bad choice work - but you can't make a silk purse out of a sow's ear (quaint English saying).
Throughout it all, I kept coming back to BD - drooling over what they offered. And, at last, here I am - right where I should have started. I don't want you to make the BIG mistake that I did and I don't want you to waste so much time - like I did.
WP is a wonderful CMS but it isn't the best choice for a Directory site. I can say this because I've tried it...and tried it... Specifics? Plugins don't always offer what you want to achieve and some of those that look helpful make WP buggy. Not impressive to potential customers.
BD are experts in their field and so, at last, I can create the Directory that I vizualised in my head, offer the best to my customers and add value to my website.
Pro's: Their customer service is superb so I feel supported and part of a really good team.
Cons: I just wish I'd made the right choice months ago.

Vendor Response

by Brilliant Directories on December 26, 2016

Thank you for the review, Mary! Glad your website is now working out well for you and your customers!

Great backend software

Dec 24, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We chose to work with this software because it allowed us a database without needing to hire a backend developer for our site. Although we wish the homepage offered more configurations of the core elements beyond adding/removing/color change/font change without delving into the code, the ability to have a functioning searchable database is the most useful feature that we simply have not found elsewhere with comparable ease of use.

Vendor Response

by Brilliant Directories on December 26, 2016

Hi Lauren! We fully understand your requests for additional point-and-click options. It's suggestions like these that help us in continuing to improve and add new features to our software. Thanks for taking the time to leave your thoughts!

Great software and wonderful customer service

Dec 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: My rep went over and beyond to meet my need and exceeded my expectation. I was skeptical at first about using Brilliant Directories but now I can truly say that I am a happy customer.

Vendor Response

by Brilliant Directories on December 26, 2016

Thank you so much, Uyi, for the feedback! We're thrilled you're enjoying your experience with Brilliant Directories so far :)

Amazing Website/Directories Platform; I'm go to tell everyone about Brilliant Directories...

Dec 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: From the first time I contacted Brilliant Directories, to the last, I have been very impressed with everything. Their customer services, the sales staff, Dennis is amazing and very fast with his followup and of course their awesome website technology. I'm all in with Brilliant Directories.

Vendor Response

by Brilliant Directories on December 15, 2016

Welcome to the BD family, Jeff! We're thrilled to hear you're loving the software!

Brilliant is the Word!

Dec 12, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: My experience in purchasing and using Brilliant Directory software has been a delight. This software is extremely powerful with tons of capability and most importantly flexibility. Great help from service team who helped me evaluate Brilliant Directory software for my application. This software is great!

Vendor Response

by Brilliant Directories on December 15, 2016

We're thrilled you're loving BD, Bob! We do everything we can to minimize the learning curve as much as possible through our library of video tutorials, support documentation, community forum, onboarding packages, customer support and more. We truly value your feedback and will continue doing more to help new users get up to speed quickly. Thanks for the feedback!

Great Customer Service

Dec 11, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: We found Brilliant Directories after spending months setting up and configuring a WP site, now all of the integration pieces and marketing pieces are in one place.

Vendor Response

by Brilliant Directories on December 15, 2016

Hey Michael. Thanks for taking the time to leave us some feedback. WordPress is a great software for a basic website, but once you start adding plugins, themes, and customizations so that the website functions how you need it to, it tends to break very easily. We took lots of inspiration from WP to make our platform powerful, stable, but most importantly easy to use.

Over All performance Evaluation

Dec 09, 2016
5/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money

Comments: It was a great dealing with your team from the beginning. I cannot see any gray area, all the questions are answered and it was good dealing with the team

Vendor Response

by Brilliant Directories on December 15, 2016

Thanks so much, Surjith! Glad to have you on board with us!

Reliable Team and CMS

Dec 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: It is really an awesome experience to have this CMS in terms of design, innovation, features and functionality. The team really deserves WOW for creating a benchmark.

Recommendations to other buyers: yes i bought 2 softwares

Vendor Response

by Brilliant Directories on December 15, 2016

Thanks for the feedback, Sayyam! Glad you're liking the software! Multiple currency support is a feature that's in the pipeline. We take our users suggestions to heart so that we can continue to make our software even better. Cheers!

Get listed...Get Paid!

Dec 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The team we worked with made it go smoothly. We're excited to see the program take off. Worth the investment.

Vendor Response

by Brilliant Directories on December 15, 2016

Thanks, John! Looking forward to see the magical website your team will be building!

EXCELLENT PLATFORM

Dec 04, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I searched for an online platform about classifieds and found out the best product for a right price with great support staff. I finally found what I am looking for to achieve my plan.

Vendor Response

by Brilliant Directories on December 07, 2016

Hi Ralph, thanks for your feedback! With our platform you can quickly add your own elements and widgets to your website if you think it could use a little something extra. But thank you so much for the feedback! We take it all to heart and use it to figure out how we can continue to improve our software. Cheers!

Brilliant Directories

Dec 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The theme is amazing. If you are looking for a lead gen/directory theme I highly recommend giving Brilliant Directories a try, you will be amazed at the features.

Vendor Response

by Brilliant Directories on December 01, 2016

I'm so happy our themes are working well for you, Shawn! We recently released about a dozen themes to help get users up and running as quickly as possible

Very Helpful

Jan 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Dennis and Jason were very helpful on making sure I was well educated on which directory would be best for my success.

Vendor Response

by Brilliant Directories on December 01, 2016

Thanks for the review, Kenneth! I'll be sure to pass your kind words on to Dennis and Jason :)

Love it so far!

Dec 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I've just started with BD and so far it's very easy to use with powerful features. And the interface is similar to WP which is nice.

Vendor Response

by Brilliant Directories on December 01, 2016

Thanks for the feedback, April! WordPress has a great user interface, but often times it falls behind when it comes to features and compatibility. We strive to close that gap with Brilliant Directories

from someone who knows little about software...

Dec 03, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: great customer support and it seems has everything necessary to start a website with the ease for those of us who have never built a website. Value: even if my website concepts don't work, I don't feel that I lost a ton of investment money.

Vendor Response

by Brilliant Directories on December 01, 2016

Glad to hear you're off to a good start, Emily! We do our best to make our software as affordable as possible for budding entrepreneurs... our two co-founders were in that same position several years ago :)

Given all the tools to succeed!

Nov 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: After signing up with Brilliant Directories, their team sends you all the info you need to get started! They also offer a great range of step by step how to videos and steller customer support.

Vendor Response

by Brilliant Directories on December 01, 2016

Thanks, Leif! We put a lot of effort into our free video tutorials to help as many users as possible as quickly as possible. We try to produce our videos in a way that makes it feel like we're sitting beside you, showing you the steps :)

Wonderful Service

Nov 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: From my first inquiry, to the consultation, purchase and setup. Every step of my experience with Brilliant Directories provided quality service with and excellent product. I would recommend Brilliant Directories to any web designer, developer or business owner.

Vendor Response

by Brilliant Directories on December 01, 2016

Thank you so much, J, for your kind words and feedback. We love hearing how happy users are with Brilliant Directories' software and customer service!

Directory review

Nov 30, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The directory has got good features for its price and is affordable. My overall rating is better than my expectation.

Vendor Response

by Brilliant Directories on December 01, 2016

Hi Miloslav! Glad we were able to exceed your expectations :)

And the Search Stops with Brilliant Directories!!

Nov 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I sell software to school districts and colleges for a living, and In my opinion, Brilliant Directories is one of the most impressive platforms I have ever seen. I evaluated BD for over a year, and quite frankly, it is the most technologically advanced directory software on the market today. But it doesn't stop there. Although BD is so ahead of the game and is feature packed, it is simple enough for anyone to comprehend and use. No need to feel intimidated by this software. It is user friendly, and to top it off BD also lays out an extensive database of training videos and other great tools to help you succeed. The team at BD has thought of everything, literally. Most importantly, the software works as it should, and you can rely on BD consistent functionality. If you are looking for the 'best' platform on the market to build your dream with and the 'best' chance at success, you 'need' BD!

Recommendations to other buyers: Choose your theme and go for it! You can be successful with Brilliant Directories!

Vendor Response

by Brilliant Directories on December 01, 2016

It's great to hear that you're enjoying our themes and the simplicity of the software. Thanks, Jennifer, for your review!

Fantastic product, easy to use

Nov 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Such a beautiful, practical product which you can start using straight away.
The team at Brilliant Directories are terrific and there are many avenues to find support if you need it. Excellent value for money considering this is a complete website that you can start using to generate income after just a few steps.
Navigation from both the back end and front end is easy, user friendly and fast. Easy to integrate with my existing wordpress site through links - I love that it is a stand alone product. Really happy!

Recommendations to other buyers: I initially found it difficult to get someone from the support team to get back to me so found that very disappointing. I replied to the automatic emails that are sent out during the free trial period - that invite you to reply with any questions - but received no response. When I did finally get call back (at 3am in the morning!) from someone (after sending a couple of emails, leaving a couple of voicemails and a Facebook message!) I was told that they dedicate their time and priority to paying customers. Whilst I do understand this, I really wanted to pay for the software however the support feature was really important to me. Had I not liked the software so much I wouldn't have become a paying customer! It's a bit of a catch-22 but I really do think that if support is offered during that period, it should be honoured. I am however really happy with my decision and since signing up with Brilliant Directories I have had a great experience - it was just during that initial trial period that I felt the support could have been better.

Vendor Response

by Brilliant Directories on December 01, 2016

Hi Delyse. Thank you so much for your honest feedback. We are thrilled the software is working as needed. I completely understand where you are coming from regarding support and that is a major facet of the company that we are currently working to improve. Feedback like yours helps us in doing that. Thank you!

Best Directory Period

Nov 27, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I enjoyed the level of flexibility and design capabilities of working with Brilliant Directories. The response of the staff and support team are absolutely amazing. I look forward to developing a solid business strategy for my clients and leaning on the expertise of Dennis and Jason.

Vendor Response

by Brilliant Directories on December 01, 2016

Hi John, thanks for the feedback! Regarding the application, we chose to keep Brilliant Directories as a web service this way you can access and edit your website from anywhere, at any time, on any device. However, since all Brilliant Directories websites are naturally mobile-friendly, they can easily be turned into mobile applications. Thanks again!

Just bought yesterday, happy so far

Nov 27, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I chose this software for a small town directory of contractors. I particularly liked the option of star ratings.

Recommendations to other buyers: ^

Vendor Response

by Brilliant Directories on December 01, 2016

Hi Hannah. Glad the software is working out well for you so far. The star ratings/reviews was a popular user request so we made sure to get that feature included :)

Excellent Directory Software with many good features included

Nov 25, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: After researching various methods of setting up an online music directory I decided on Brilliant Directories because it includes many useful features. Other online directory services make you pay extra for some of the functionality or get third party modules for many features that are included with BD. BD can also be customized from top to bottom. The BD software is not the most user friendly (not WYSIWYG software), it helps if you have some tech experience. They have given a lot of thought and planning in the execution of their SaaS to create a "Brilliant" software product. Access to cPanel is a very useful feature as well. I look forward to making MusicXS @ MusicDirectory.com a long term success with Brilliant Directories!

Vendor Response

by Brilliant Directories on December 01, 2016

Thanks for leaving some feedback, Ken! Your website idea was one of the more unique ones we've had - very cool! I'm glad to hear the software is working out well so far. Can't wait to see how successful your music directory will be!!

Good Place to Start. Dont look for too much. First You Start. Then You Know That it is enough..

Nov 24, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I Tried another Soft ware before I choose this. That Looked more difficult to understand and more expensive than this. This has very easy to understand video clips and the System itself looks very user friendly. But I have not really dived into this yet.....

Vendor Response

by Brilliant Directories on December 01, 2016

Thank you Ganeshan for the review! We strive to make the software and our video tutorials as user-friendly as possible. Wish you all the best with your website building :)

Start growing your business fast

Nov 20, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: If you're looking for a software app that you can use right away so that you can starting marketing and selling, Brilliant Directories is great because you don't have to waste time and money trying to develop your own app.

Recommendations to other buyers: Check out the marketplace to get more advanced features from certified apps and developers.

Vendor Response

by Brilliant Directories on December 01, 2016

Thanks for the feedback, Dennis! Glad the software is working out well for you!

Happy so far

Nov 18, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I just signed up for their services, and so fas so good, i hope everything goes well further down the line..

Recommendations to other buyers: None so far I'm sure down the road will have plenty.

Vendor Response

by Brilliant Directories on December 01, 2016

Thanks, Tim, for the feedback! While there are hundreds of built-in point-and-click options to adjust many settings of your website, more complex customizations do sometimes require some code editing. But our support team is always just a click away :) Looking forward to your great website!

Great Software and Awesome costumer service but not efficient support

Nov 14, 2016
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
5 / 5
Value for Money

Comments: I signed up for the system because I can see the potential of the system but I am having difficulties in using more advanced setting due to lack of information and support.
3 stars for ease of Use and 1 star for Customer Support because it is easy mainly to do very basic things demonstrated with the videos provided.

It was very easy for me to understand how to implement the menu and add new items to the menu but when I asked support for my menu to be the same as Brilliant Directories demo it took a long time for me to have it done even though I sent the link to the demo the way I wanted.

I received the link to the video showing how to manage the menus 3 times even though I was saying that I have learned that already. By now there are a lot of pending things that are not happening in terms of support.

The ticket system is not efficient. It takes a lot of time for the ticket to be responded and when responded a lot of times is with another questions and your answer opens another ticket which takes even more time to be responded.

Kelvin Vaughan is amazing and promptly responds every time you contact him.
A suggestion to improve the awesome service Kelvin provides as representative of Brilliant Directories would be someone in the support team who could take care of everything the client would need to just start right after signing up, because the support is deficient and is not giving the high level of service Kelvin represents and gives on a personal level.

Recommendations to other buyers: I gave in my feedback. Thank you.

Vendor Response

by Brilliant Directories on December 01, 2016

Hi Cristina. Thank you so much for your honest feedback. We hear what you're saying and we will do everything we can to improve our customer support. Sometimes our support team gets a bit back logged when an influx of support tickets are submitted, but we are committed to our 24 hour-maximium response times. And while our users wait for a response, we do encourage them to browse our free support center which has hundreds of support documents and video tutorials, along with participating in our community forums. But I absolutely understand where you are coming from and we will be working to improve our customer support. We sincerely thank you for your honest feedback, it's what helps us make our product and support even better. Thank you!

Very impresive...

Nov 11, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Awesome. The platform is one of the best I've ever seen. Suitable for both amateurs and experts. It allows to save a lot of time in development.

Vendor Response

by Brilliant Directories on December 01, 2016

You know what they say... time is money. So we're thrilled that you've been able to save time by using Brilliant Directories. Thanks, Gilles!

Brilliant and Caring!!!!

Nov 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I'm grateful that I found brilliant directories, the fact that the support team is so patient, understanding, and eager to help my business grow is amazing. I feel like I not only found a great product, but I'm a part of a business family that's down to earth, and genuinely want my business to be successful. I'll never forget what Jason did for me, for anyone to take the time to give valuable help and advice at no cost says a lot to me about that person's character. I'm just so thankful to have found a company that's not all about just making a quick buck off of you, but that really wants to see your business succeed. Thank you so much Jason, and the entire support team, you guys are AWESOME!!!!!

Recommendations to other buyers: I highly recommend implementing, or changing the admin protal to function like a site builder that allows us (non-tech savvy) people to make changes to the design, and functionality of the site without having to hire a developer. We invested ion the software in hopes that we can profit from it, we don't have the kind of money your developers require to make the changes we want so why not make the software more "User friendly" Kinda like Wix.com. It needs to be easier for US, (Non-tech savvy) users to use. The less complicated it is to use the site, the more likely WE will purchase additional sites, but the fact that it seems so difficult to understand the language, because it's written on a Advanced developerlevel (widgets, codes, scripts, etc.). I personally DO NOT undersatnd that lanuguage, which makes it difficult for me to do what I want to do with my site, because I don't know HOW to do it.

Vendor Response

by Brilliant Directories on December 01, 2016

Hi Doris. We can't thank you enough for your amazing feedback. We're thrilled that you've been successful with the software. Regarding the major customizations that may require some coding, we hear your complaints. This is our development teams number one priority at the moment. We truly do appreciate your honest review. It's what helps us continue to improve the software for our amazing users like yourself :)

Dennis is a GEM!

Nov 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Started with a wordpress inspired theme for business listing but when I came to know about BD and its features, I was sold. Thanks for Going the Extra Mile Dennis.

Vendor Response

by Brilliant Directories on December 01, 2016

Thanks for your feedback, Richie! I'll be sure to pass the good words on to Dennis :) As for the negative of having a somewhat high payment, we totally understand. This is why we did away with our one-time fee and have switched over to much lower monthly plans. It's feedback like yours that helps us improve our product day in and day out. Thank you!

Awesome Support Great Platform

Nov 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: The Ayden Rae Foundation is so excited to get started :) We have several amazing projects that we are eager to launch and are grateful for Brilliant Directories continued support.

Vendor Response

by Brilliant Directories on December 01, 2016

We are thrilled to have the Ayden Rae Foundation be a part of the Brilliant Directories family! Our team is so glad you're on board and we're excited to see the magical websites that your team cooks up!

Great team great service great product

Oct 31, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Amazing team from the very beginning. Super logical software - we moved from a competitor and so far we are not disappointed

Vendor Response

by Brilliant Directories on December 01, 2016

Hi Richard! Thank you for the kind words! We love hearing from all of our users.

So far so good.

Oct 31, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Just stared so I haven't made much use of the software, but seems to have much resources at hand! I hope the experience continues as is because so far I'm very satisfied!

Vendor Response

by Brilliant Directories on December 01, 2016

I'm glad you're off to a great start, Tenisha! If you ever need any help our support team is just a click away

Best Directory Theme By A Mile!!!

Oct 31, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Searched online for many months before coming across Brilliant Directories. The overall layout and multiple options available for not only the directory owner, but more importantly their customers is unrivaled.
Also BD customer support is also outstanding.
It's great doing business with REAL professionals who are passionate about what they do.

Recommendations to other buyers: Keep up the great work

Vendor Response

by Brilliant Directories on December 01, 2016

Thanks for your feedback, Darren! Glad you're loving the software :)

One Way To Get a Quick Start

Oct 31, 2016
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: This is one way to start your own directory business. You can check out Wordpress or other CMSes but you will have to pay for your own hosting, deal with comparing and learning all the various plugins, and integrate them all into a functional site. This is easy, fun and integrated. Payment integrated, and all the features you expect from a total launch. It's easy though you may want to know your HTML and CSS, but you can look that stuff up any time. The support seems very busy but they must be prioritized to those who pay extra for hand-holding. It's a little pricey to get started, but it's all there to get you off on the right foot.

Recommendations to other buyers: Get a clear idea of what you want to do and why before you jump in.

Vendor Response

by Brilliant Directories on December 01, 2016

Hi Matt. Thanks for your review! You hit the nail on the head in terms of hosting and functionality. Our goal at Brilliant Directories is to include all of the features you might need, including hosting, right out of the box. No need for third-party plugins or tools, so everything is guaranteed to work. You're also correct regarding HTML and CSS. The software is hundreds of built in point-and-click settings so someone with no coding knowledge can still create a beautifully custom website. But the software still accepts custom code so that those who do have some web development experience can further customize their websites even more. Regarding our customer support. Our team works around the clock to ensure our users are getting the friendly, speedy support they deserve. In the time it does take our team to reply, we have our free support center with support documents and video tutorials as well as our community forum. Thank you so much, again, for your review!

Good Experience

Oct 31, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: So far good experience, going to start customization of my directory. Just received administrator access

Vendor Response

by Brilliant Directories on December 01, 2016

Hi Sanjay! Glad to hear your getting started! Can't wait to see the awesome website you're building :)

Finally I have made a decision!

Oct 30, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I have been looking for a platform for creating business software and its vendors directory. I analyzed many Word Press Directory Themes available on the market and decided not to compile my system from numerous plugins but to use integrated platform devoted for this purpose.
After comparing Market Grabber, eDirectory and Brilliant Directories platforms I have chosen the last one.
Pros:
1. Convenient directory structure. I will use Listing feature for Vendors and Product feature for software systems.
2. Continually developing leads generating module.
3. Perfectly developed users training and support system (videos, documentation, community forums¿).
Cons:
1. There is not possible to set up hierarchical structure for products feature.
2. Products rating and review functionality is missing.
3. Not very flexible pricing setting system for different membership levels. It would be nice to set additional payments for every category and service area.

Recommendations to other buyers: I highly recommend this product for business directories creation.

Vendor Response

by Brilliant Directories on December 01, 2016

Hi Ceslovas. Thank you for your feedback! I'm glad you've found our training and support resources helpful. We are constantly adding new material to our Support Center to make sure our users have as many resources at their disposal as possible. I also appreciate the cons you laid out - these help us improve the software. Regarding the pricing system for your different members, while individual membership levels are limited to the pricing options you set for them, you can create more niche/specific membership levels for certain categories or service areas. You can then set different payment options for those - just another option :) Thank you again for your feedback!!

Honest Review - as requested.

Oct 30, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Going to focus in the negative, which is probably want you want to hear. Before I start, I love your product and I'm looking forward to adding more directories in the future. OK, the bad stuff.
1. Reading through previous posts, over a year old I read that restricted access admins still cannot be created - this is essential to a large directory!!

2. Your offer to make a one off payment rather than monthly concerned me initially, regarding credibility and why? Why would any business prefer short term gain rather than a monthly rental? At first this set off alarm bells regarding cash flow, then I came to the conclusion that it is probably due to a high churn rate of directory owners, so hit em big once makes sense.

The rolling last month - ending forever this month is a bit cheesy too.

Customer support, I deliberately gave you a low rating to make you notice, in reality customer service was great - BUT offering a better level of support to paid members is not encouraging for newbies trying to get their directory functional within the trial period. I did get a reasonable explanation regarding resources, but I still think its not a good idea.

Conclusion - love it.............just need to make it work now.

Recommendations to other buyers: as above

Vendor Response

by Brilliant Directories on December 01, 2016

Hi Andy. Thank you so much for such an honest review. We truly do appreciate it as it's reviews like yours that help us improve our software each and every day. Regarding your concern with implementing a feature to limit admin access for "lower level" admins - that feature is in the pipeline and our development team is working diligently on it. Regarding the one-time payment, I understand your concerns. In fact, we've recently switched over to monthly payment plans and have done away with our one-time payment option. Thank you again for such an honest review. We take everything to heart and we will absolutely be using your review along with every other review to improve our company as a whole, our customer support division, as well as the software itself. Cheers!

Customer Service Really Matters

Oct 23, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I love the software. It's easy to use and the knowledge base has just about everything you need. When I've had a question I've worked with Dennis T. and he has been incredible. A company needs a combination of a great product and great customer service because everyone will have a question at some point. Dennis T. has provided excellent service and knows his product very well!

Vendor Response

by Brilliant Directories on October 25, 2016

Hi Gail! Thanks for your feedback! We understand how important customer service is and strive to exceed all of our users' expectations :)

Thumbs UP Highly Recommend

Oct 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I love Brilliant Directories . There support is awesome and efficient. Their pricing is well below the competition and no nickle and dime of any add on's later. no surprises. Highly recomm end!

Recommendations to other buyers: Be patient, Everything can be customized, and refer to the Forum somebody has had the same issue as you and has a easy fix.

Vendor Response

by Brilliant Directories on October 06, 2016

Hi Tim, thanks so much for the review! I'm glad the platform is working out well for you - you're website is looking great!

Good software, but must know HTML, CSS and Javascript to get the full benefit

Sep 06, 2016
5/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: There was definitely a learning curve with this software. I was not aware that so much HTML knowledge was necessary. Even the support is answered in a way that tells you to go in and change some HTML, which I think is misleading. I am not that knowledgeable in programming languages and I'm finding it difficult to go in and make some of the changes I need to make. The term 'widget' is also misleading. I'm sure the designers/creators know that many of us are coming from WordPress and for the most part, their widgets do not need extensive editing via HTML to do what you need. With BD, there is no WYSIWYG editor for the widgets which makes it nearly impossible to get the widget to do the things you need unless you hire a developer, which brings me back to some of the features being misleading. If you are like me and running a one-person show, you will not be able to pay thousands or even hundreds of dollars to get a widget to display differently, something that should be easily editable via a WYSIWYG editor. Also, searching for which widget controls what is confusing, even when viewing your website as an admin. I think this is powerful software and I can appreciate the time spent developing it, however I think more consideration needs to be given to those who are not developers. It's only fair.

Recommendations to other buyers: 1) Make widgets easier to edit 2) Make it easier to maneuver the website and find the sections you need 3) Make the support documentation easier to search. Many of the topics provide very vague information.

Vendor Response

by Brilliant Directories on October 06, 2016

Hi Victoria, thanks so much for your feedback! The Brilliant Directories platform was designed so that anyone, despite their experience level with HTML or CSS, can successfully launch and manage a directory website. While more complex edits and customizations do require the editing of some HTML or CSS, the majority of the website settings are either point-and-click or drag-and-drop. We truly do value your input and will be sure to keep your suggestions in mind for our future updates. Many of our upcoming updates do reflect your suggestions to incorporate even more point-and-click options that don't require any HTML or CSS knowledge. We love hearing what our users have to say so that we can continue making the platform even more easy to use. Thanks for the review!

Great product

Aug 19, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Kelvin has been really helpful all the way through. The support videos are excellent and by the time I have finished I will have a great site

Vendor Response

by Brilliant Directories on August 29, 2016

Thanks for the feedback, Andy! We constantly update our support videos to provide our users with the easiest, most up-to-date support possible.

The only Directory platform you'll want or need...

Jul 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I wanted to open an online directory and did my research online. I didn't have alot of money or time and wanted something easy to setup without hours and dollars spent customising as i'm a perfectionist.

Enter BrilliantDirectories.com

I paid their comparatively tiny fee and placed the directory theme on my domain. The default theme is good but the ability to edit it is very easy so I spent a while changing the theme to my liking.

The SEO,features and everything required to run an online directory are included and I imported some businesses very easily. Note , their admin shows a 10GB LIMIT but this can be ignored , I went over the limit of data but BD allow this so there are no limitations when using BrilliantDirectories.

The site is currently live at PURELOCAL.com.au and it is great.

I highly suggest purchasing the lifetime licence , 1 domain lifetime licence is what I got but am considering spending a little more to get lifetime licences for 5 domains. Their server appears to have constant uptime and all server/ftp/etc edits can be done including htaccess , gzip , ssl , security , optimisation , etc.

There is 1 other service offering the same .. service..which I viewed online but their default themes were ugly and their prices higher.

In terms of support with your BD site - they have an online forum and ticket system which will answer your questions within 1-2 days. Because they are popular they answer alot of support tickets therefore I wouldn't demand an immediate answer as your request takes 1-2 days to investigate and aptly respond to. All you need to perfect or edit the design of your BD store is a mediocre knowledge of CSS - but if you're not computer savvy at all , you'll still be able to run your own great looking online directory...

I'm rating BrilliantDirectories a 4.9/5 ... if you're a user of BD and require my help with something , please contact me through PURELOCAL AUSTRALIA.

All the best and best of luck with your BD site!

PAUL

Recommendations to other buyers: Be confident with BD as there is no other option , if using another platform then it's my opinion BrilliantDirectories.com is a better option - if you can put your current directory's data inside a CSV file with image urls etc then it can be easily imported into BD.

Vendor Response

by Brilliant Directories on July 26, 2016

Hi Paul, Thanks so much for the stunning review - we're glad your directory has taken off without a hitch! We understand how important good tech support is to our customers. We typically respond to tickets within 1 business day, though we do appreciate your understanding if it takes slightly longer. Our team is always just a click away to help make your dream website a reality. Cheers!

Off on the Wrong foot

Jul 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: So far I have not been able to get a proper receipt for one of the packages I purchased. I wrote back to Billing yesterday and I have yet to recei8ve a reply . I spoke with Kelvin yesterday as well, and he attempted to make it happened but it was not executed properly and I am reluctant to disturb him again as he claimed to be extremely busy with world wide clients.

Recommendations to other buyers: If there was a way to see a sample of the font before applying it to my site would be nice. While the plethora of fonts is amazing, it becomes a bit frustrating having to go one by one to see which font looks best on the Home page, and then starting over again.

Vendor Response

by Brilliant Directories on July 07, 2016

Hi Kurt, I apologize that you did not get your receipt right away after your purchase. We have double checked with the team and a copy of it has been sent to you for your records. I'm glad Brilliant Directories has all of the features that you were looking for! A great place to get high quality stock photos is Adobe Stock (stock.adobe.com). You can use images licensed from Adobe stock on your website, and you won't be infringing on any copyright laws. Thank you for the suggestion regarding a font preview feature! We'll work on this and see if it's something that we can implement. Thanks for all of your great feedback. We use feedback from users like yourself to constantly improve the Brilliant Directories software.

What made me choose Brilliant Directories

Jun 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Having spent a lot of time researching a wide range of directory systems, based on both wordpress and others, we initially started our project using a wordpress solution.
We quickly discovered though that we needed a multitude of different plugins to achieve what we wanted - and with that came our big learning curve. Trying to get them to work together whilst building the site became difficult to say the least.
This led us back to Brilliant Directories and a much deeper look at their solution and features.
After signing up for and 'attending' one of their webinars our decision was easy and we switched our project to Brilliant Directories, something we are very confident will be proved to be the right decision.

Recommendations to other buyers: Take the time to do a test drive.

Vendor Response

by Brilliant Directories on August 04, 2016

Hi Martin! We're so glad that our all-in-one solution was the perfect fit for you. Hope to see you in more of our future webinars!

We don't know in the first 24 hours

Jun 28, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: This survey is little premature. So far, I am impressed, but I just got my login information for our account.

Recommendations to other buyers: Again this survey is a little premature, but I am hoping that the data import is easy. We have thousands of companies to import.

Best Directory Service

Jun 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Nice Onboarding process - Very clear instructions to setup a new website from scratch. Especially enjoy the video tutorials.

From initial concept to launch in just 2 weeks - brilliant!

Jun 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: We've already had a brilliant journey with Brilliant Directories. From arranging an initial call to discuss whether the product was right for us, and then arranging a second call to discuss in more detail, to the online support guidance, which from day 1 has been brilliant. Better than anything we've experienced elsewhere. The customer service team really know their stuff, they are polite and helpful, really responsive, and quick at resolving issues. I wish there was a 10 star button as I would have clicked on this!

Great directory software

Jun 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Being able to test out the demo software was fantastic as I had some very specific requirements that are not often found in directories. My customer service chap, Dennis was very patient with my questions.

Recommendations to other buyers: If you are interested, but not sure, I really recommend that you try the demo version. Unlike some demos, you can actually access most of the features and test them out on your own "demo" page, so you can see how the software would work for you in practice.

Great

Jun 12, 2016
5/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: I really like the look of this software. Its very professional. I like how you can add and manage members. Its a great software.

A great all in all experience.

Jun 11, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I believe your platform, can be perfect for me. I like the fresh design. It looks really nice, with the sliding pictures etc.

Brilliant Directories is the Gem that entrepreneurs, publishers, and startups have been looking for

Jun 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Being a publisher and site designer for the last 7 years, I have used many builders, and platforms to produce new publishing concept ideas. Each one of these also had their drawbacks; lack of quality, huge learning curves, manually coding issues, etc. I knew the features I was looking for , but was always unable to find them all together for that perfect setup I needed. After years of building far from perfect material, I finally ran into the website for Brilliant Directories. After reading what they offered, and seeing the quality of sites their system can produce, I was very interested, and knew I had to take the chance.

I signed up immediately, and right away I got the tools I needed to open my account. I was also introduced to their customer service representatives, which are really great people, and very helpful. Once I began working and developing in the brilliant directories software, I was literally able to design and launch that perfect site that I've been trying to build for last 7 years in about 2 days. Their software is so efficient, and easy to understand, but also has much depth with its options. Mostly, it provides the tools needed for a quality page rank, which is crucial for growing new visitors. The next day, I immediately bought a full site license, with no second thought. The license is an investment in my business, and being able to produce such quality sites myself is absolutely invaluable. It is a very exciting thing for any business owner to realize they now have the tools to build out all their unfinished greatest ideas, along with new ones to come. A very rewarding feeling for sure.

I have not encountered any cons with brilliant directories, and I can say that I'm very fortunate to work with such smart talented people, with whom I have developed good relations. Brilliant Directories is the best website development program I have encountered, Their customer service and help departments are professional. There is nothing in my way now to achieving the success I have been working towards.

Great platform easy to use

Jun 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I was really taking back by what this software had to offer . I searched high and low and received many high quotes for having a site like this built . And nothing compared to this software .For all that you get It's great software at a great price. It has all the bells and whistles you would need to have a successful online business .

Oustanding Product and Service

Jun 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I could not be more impressed with the level of support and ease of use of the product. The training videos cut the learning curve drastically. From some one who has dealt with themes before and trying to figure out where everything is located. This package makes everything so easy. Great Job Brilliant Directories.

Extremely Robust and Very Easy To Use

Jun 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I don't have any cons, because the system, especially now, can be manipulated and customized so easily. Even though the same templates are sold, it is very easy to make it a unique site. The software is very intuitive and help is always right there. There is TON of training documents that answer just about every situation you may encounter. And, if it doesn't, Brilliant Directory is there to assist.
Dennis is great and very responsive answering any questions you have before you purchase and I found him to be extremely knowledgeable.
If you are on the fence, I can assure you won't be disappointed.

Amazing guys to work with!!!

Jun 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Everything from the staff to the platform have been really amazing to work with. My questions were answered in record time. The platform was easy to use and navigate ,as well as the abundance of training videos that surly helped me along the way. I most definitely look forward to launching more sites with this awesome directory platform. I totally would recommend this platform to anyone that has a directory business idea.

Great product and support

Jun 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have reviewed several different companies for software and this has been the best so far.

Excellent communication selling the product

Jun 05, 2016
5/5
Overall
1 / 5
Ease of Use
5 / 5
Customer Support

Comments: Dennis did a great job explaining the capability of this product to me.
Answered all my questions (there were a few of them) and was polite at all times.

Excellent

Newbee - Up Until Now

Jun 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I chose Brilliant Directories not only because the functionality met all the requirements for my business strategy, but also because of the look, feel and ease of use and administration of the platform. The application supports mobiles which is also a plus and links up to all my existing social media platforms.

As mentioned I am new and have recently signed up, support up until now is going well, let us hope this continues throughout the lifespan!

Sounds cliché but looking forward to travelling this road together!

Kind regards
Nick

Excellent Dynamic Search Directory

Jun 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have so far only had one full day of demo practice and can honestly say that I am very positive and that my expectations have been exceeded.
Brilliant Directories is very easy and intuitive and with the excellent templates my first demopage was up and running very quickly.
Already now I am convinced that BD is the perfect partner for my new project and I have therefore just purchased their Lifetime License.
Finally I would like to comment on BD fantastic customer service. Kelvin has been very helpful and made me feel welcome as a new customer to Brilliant Directories.
I now look forward to get started with my new webpage.

Have not started using it yet, but have had an in depth look at the demos, videos and support qs

Jun 02, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: On surface level it seems very comprehensive and should speed up development of a directory site much better than independent modules and messing around setting them up.

One Con may be that it is not built on top of wordpress, which makes a lot of our other modules and software we use redundant (we are developers and have many favourite modules we use for various parts of site building unrelated to the directories themselves), even though ultimately we may need to use something. so will have to find stand-alone html modules for special features.

This means editing and tweaking and web work will probably be slower on this platform than if it was on top of wordpress.....however i bought the package as on balance the time savings from core directory features will most likely outweigh lost time on customisation and html work we need to do. Of course as brilliant directories is upgraded then we will need less and less hand coding to get it looking how we want.... Send me this survey again in 8-12 weeks once we start using it and see what i think.

p.s. Excellent follow-ups about the payment issue I had, I know time zone differences make this hard for an Australian Client, but appreciate the effort made and the compensation offered to turn this into a pleasant experience after an initial issue, well done, plus getting a personal phone call as well as an email also makes a huge difference, Excellent customer service thank you.

Fantastic :)

Jun 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Intuitive. Simple. Versatile. Powerful. I'm excited to go more in depth. It seems like it was very well designed and there's no feature I can think of that would add. It seems to go beyond what typical directories offer and entices members to get involved past just getting listed. The price too is unbeatable. I spent the past 3 years working on a directory and paid tens of thousands of dollars to a developer and its still buggy whereas now I have a complete system that's dependable and I can focus on building membership rather than trying to fix bugs and add features.

Just Brilliant!

May 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our company owns a successful, printed local business directory in Perth, Western Australia.

In order to take the directory to the next level, we needed to find a good on-line solution.

After checking out several on-line directory offerings we discovered Brilliant Directories. And it is just that - brilliant! The incredible level of support, the ability to get into the back-end and have a look around prior to purchase and the overall user-friendliness of this software is fantastic.

As marketers and designers rather than developers, we were a little concerned that we would need to employ outside help to build the site. However, after checking out the extensive library of support videos and the availability of a purchasable onboarding package we are confident that we will be able to complete the task ourselves!

Thank you Kelvin - your timely response to all our queries made our decision to purchase so much easier.

If you are looking to become an influencer in your niche directory field, we would certainly recommend you investigate Brilliant Directories.

Love the software, it is a very extensive and powerful system.

May 28, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Very extensive software with plenty of customisation and options. Amazed with what is possible and the computing power.
It could use some drag and drop template customisation features for those not savy with code.

So far so great!!!

May 28, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Just some trouble logging in but it's going to be really wonderful

Great directory system but needs improvements

May 28, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: After trying a few directories, Brilliant Directories is definitely my favorite.

It needs lots of improvements, mostly with the UI design (some areas are not easy to find or they are in a non-logical place) but once you get some experience with it, it gets easier.

I would like to see some more flexibility in the design sections like 3-4 variations of the homepage and some inner pages but it is alright.

The lead capture and some of the extras are just awesome.

I am looking forward for future improvements while my brand on this system.

Software Is Great!

May 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I am a non-techy person but once I follow the video help it is by and large easy. I am sure I will need assistance with a few things but so far so good. I am happy with my purchase.

So far so good!

May 26, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I was first introduced to Brilliant Directories over 12 months ago when we first started looking for a directory / classifieds platform. Having spent the following 12 months looking in to alternative options, I can honestly say nothing quite compared to what we had already been shown by Dennis.

Having now moved forward and signed up with Brilliant Directories we have been more than impressed with what we have seen so far. The guides and tutorials are excellent and certainly make everything much easier.

We look forward to working with Brilliant Directories to develop a industry leading product for our market.

Great system so far!

May 26, 2016
4/5
Overall
2 / 5
Ease of Use
4 / 5
Customer Support

Comments: I am still in the processing of building and customising the site, however so far i love it!

New User

May 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I just started using the product and find it both comprehensive and easy to configure. It will take a little while to review all the training videos, but it looks to me like I'll be able to configure a site by simply going through the options. Then when I get moment, come back and do a little fine tuning based on what a learn from the videos.

Great team, certainly the best platform I have seen for directory platforms

May 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Hi team,

Overall the experience was great, Kelvin was very supportive and attentive to my needs and the pricing was a fair cost to get our online business started.

The only challenge I faced was in regards to using Dual Gateways, Paypal is good for accepting payment but in all honestly New Zealanders are not entirely comfortable with it for a number of reasons.
I do want it available but as an option alongside eWAY which is a very trusted gateway in NZ.

I will be adding eWAY but if you can make it so I can have both I would be very grateful. I am very confident this issue will be raised again by other directory owners in NZ.

Excellent Sales Support !!

May 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: After months of research for a directory software to fit my needs, I came across Brilliant Directories and from the initial contact with Jason, the complete sales process was very clean and almost effortless on my part.

Dennis provided very prompt and knowledgeable answers to all my pre-sales questions and the purchase of Three Full Licenses and initial account set up was absolutely seamless.

This overall customer experience and attention to detail from the client's perspective is truly BRILLIANT and should be replicated by other companies.

Best Support Services

May 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Brilliant Directories are brilliant same as their name, best support, polite and cooperative

Design great

May 20, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Looking forward to getting in the data. I am liking how robust it is for the members.

i think is it the best thing that is out there for ppl that dont know how to work web sites

May 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: the software is spot on things are easy and you also have the step to step guide

Love this system

May 20, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We are commencing our second project with this Brilliant Directories. We love the one to one help and support we get as well as the awesome features of the directory.

Intuitive and comprehensive platform

May 18, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I made the decision to migrate a site from a different platform to Brilliant Directories and I am seriously blown away by the obvious difference in quality and depth of support.

The interface is cleaner and more detailed in instructions and well supported with tutorial videos. The overall features are far superior, with multiple methods to generate potential income and the tools are more comprehensive including advanced features such as API's.

This is well-thought out product that is miles above it's competition.

Great directory solution -- both easy to use and possible to customize

May 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've looked at just about every directory solution on the market, including all the Wordpress options. Brilliant Directories was the solution I chose because it gave me the most complete "out of the box" solution, while at the same time enables deep customization for getting under the hood. Just getting started, but so far so good.

Best Directory Software available

May 17, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I researched and tested several Directory products for Wordpress. All of them had significant faults, and none allowed upgrades or downgrades to the existing directory using recurring payments. Then I found Brilliant Directories which is going to save us from a huge problem we would have had using other software. I wasn't sure about stepping away from Wordpress, but the system Brilliant Directories has built is top notch and backed by quality professional sales and support.

I would like the system to allows more customization without needing a coder, but in all honesty, it's easier working on their system then dealing with a whole list of issues that comes with having hosting, theme, and several different plugins all by different people with different support systems, all blaming each other when something doesn't work in Wordpress.

And I get lifetime support for buying out the product up front. Worth every dollar. Thank you for building such a great product!

Great Ordering Process and support

May 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I called before placing my order to clarify a couple questions, Dennis was quick with the information plus was willing to try and go try for a sweeter deal for me. After I got off the phone, i placed an order and mistakenly submitted the form 2 times (charging me twice). I called and left a message with Dennis who called me back and took care of it with a quick payment refund.

So far supports looking fantastic and delivering on everything their website says (WHICH IS RARE!)

Good software and mostly easy to use and customize.

May 15, 2016
4/5
Overall
4 / 5
Ease of Use
1 / 5
Customer Support

Comments: However support is lacking. I am trying to integrate an affiliate software which requires the placement of two snippets of code into my directory. When I asked support where that could be found or if they could place it and was told it is not in their area and I should contact a developer, I was taken aback. The company that developed the software I am paying $150 a month for can't help me place two simple codes so I can get going with my site?!!?

Makes me think twice about ever referring the service. Maybe I made a mistake not going with another software!

Another thing, if you are going to ask for a review several times as the project moves along, don't come back with a message that says I have to use a different email address because this one already exists.

Still working on the software side discovering it, but sales support Excellent!

May 16, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Dear Dennis,

Regards the software features, there are so many features which I am yet to discover with your support team and all the tutorials and videos available for the software. All tutorials thus far are superbly created and executed.

It was truly a BRILLIANT! experience dealing with you is assisting us with the trial version and the numerous phone calls that you so kindly scheduled in order to assist with the software setup and leading to the final purchase of this Brilliant software!

It shows determination, not for just making a sale but also looking after your client till the very end of the deal. this quality is very rare to find in todays fast moving hit and run sales arenas.

Once again honesty and integrity prevails in your company and I wish all the best for you and your team to be successful in all your future endeavours at Brilliant Directory!

Warm regards

Great Software

May 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Anything like this out of the box will need to be setup to your needs. The customer service has been a huge help in making my vision come to life!

Brilliant Directories is brilliant!

Apr 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've been helping a budding entrepreneur consider launching an online business. She wanted to launch an online local directory of her hometown with the purpose to improve both online to offline opportunities for local businesses and the community. The only problem was she has no technical background.

I recommended Brilliant Directories to her because offers a simple turn-key website solution with unlimited possibilities without the need for any technical experience. They give you the confidence to focus on managing operations by saving tremendous time to launch any website directory concept. Discover other website themes they offer such as; classifieds, job board, e-commerce site, blogging, etc.

We experimented with the 14 day free trial and it was clear that Brilliant Directories out of the box was better then anything else (sorry wordpress I still love u for blogging). Along with the amazing directory component it offers an internal email system and a lead generation/management component for further monetization options. During the 14 days we had time to determine that Brilliant Directories was the best option to run an online directory instead of using a premium wordpress directory theme or plugins, etc.

Along the way we experienced amazing support and customer service via their online solution center, forum or directly via email. We also enjoyed the explainer videos on the Brilliant Directories YouTube channel by Patrick and other trainers. A few times I required some advanced technical support and Brilliant Directories team came through with immediate response offering suggestions and options.

We look forward to rolling out our new Brilliant Directories website and other future concept websites. Thanks to the entire Brilliant Directories staff including special thanks to Kelvin & Dennis for timely support and professionalism. We highly recommend Brilliant Directories to anyone interested in operating an online website. Cheers.

Need Assistance Setting up

Apr 21, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Would liek someone to call me as soon as possible please.

Starting off well

Apr 21, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: Looks like a nice start, still a bit early. The pre purchase was informative.

Great product, training, business hand-holding, knowledge-base, relationship, and customer support

Apr 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have to say that all of these met and exceeded my expectations:
- Product: BD has way more to offer than I realised until I got hands-on with the trial.
- Training: Not just 1, but multiple training options: videos, articles, in-built in the software etc
- Business hand holding: Step-by-step guide how to do my marketing and get my customers
- Knowledge-base: Collection of solutions to all past questions asked by BD members.
- Relationship: Dennis from day 1 has been helping daily even before I got on trial. He is a key reason I was able to successfully go from Vendor selection to choosing BD.
- Customer Support: BD ticketing system ensures everything you log is tracked and answered.

I found that the BD product is not just excellent directory software, but BD is like a mentor that is guiding me from making business mistakes and focusing me on my business goal. During the trial I not only customised the software to my needs but studied their business training information that showed me where I was going wrong in my thinking and helped me re-think my business and marketing plan. It's almost as-if I hired a business coach to help me understand my own idea better and quickly realise how to make the dream a reality with practical teaching and sound advice and information. I modified all my plans after watching their business side on information.

If BD didn't assist me, I would be end up just launching a directory and trying to figure things on my own how to do marketing and get customers.

In summary I found myself getting the platform that meets the functional requirements, the website is very fast when loading (instant like Facebook or Google), as well as the steps on what to do to customise it for my needs and the actual steps to reaching the market and finding clients.

I look forward to being successful and coming back to launch other ideas.

Thanks,
Adrian

I really like the mix of personal and automated contact. There is a sense of security that resources

Apr 19, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I would like to see at least one sample with full links in the initial website setup. The demo site content is comprehensive and a lot of input to emulate.

Brilliant Directories!!! Brilliant Coustomer Service!!!

Apr 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I researched many products before I made my mind on Brilliant Directories. Lots of video, documents that help go through out building the website. I couldn't have asked for a more perfect solution.

Fingers Crossed

Apr 17, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: I am new. Not sure what I am doing but I like the professionalism and clean look of the Job Board theme. Support (Kelvin) has been great to work with.

Overall, so far = so good
Ease of Use = too soon to tell but seems pretty easy once I get the hang of it.

I guess ask me in a month or two :-)

So Far So Good

Apr 16, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've only had the software for a couple of days now, so that's why it's difficult to give a full review. However, from what I've seen so far, I like it. The support team returns emails timely, Dennis who set up my account was easy to work with and got me started right away. Liking Brilliant Solutions so far.

Simple, intuitative and comprehensive

Apr 15, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: So far I have found the experience of using Brilliant Directories to be excellent.

World Changing Website Solutions

Apr 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This is the perfect to the huge problem of trying to hire and deal with all of the horrible developers out there in this industry. From Beginner to Professional, this software is Brilliant.

So far so Great!

Apr 14, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Experimented with several directory software companies and found this one to be a great fit for our needs. The customer service to this point has been fantastic. Looking forward to working with the Brilliant Directories software.

Great looking product

Apr 14, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Customer Support

Comments: I researched many products before settling on Brilliant Directories. The most similar product I found was much more expensive. I also found some cheaper directories but they did not look modern.

The support files that Brilliant Directories have seem good with a combination of text & videos. I was able to work out most things that I wanted whilst going through the trial. Hopefully they will continue to build on them.

The only area that I have discovered so far that could possibly use some improvement is the Customer Service response times. I don't have enough experience yet to see if this is a regular problem or possibly it was impacted by the Easter holidays.

Best In The Industry

Apr 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: When the Government of Canada, Department of Canadian Heritage, and the Office of French Language Services of the Ontario Ministry of Health and Long Term Care financed our interpretation application for the ministry of health, we needed to find a platform that allowed us to easily and quickly build, customize, and manage our website and mobile app landing page.

We first tried using WordPress but customizing third-party themes and getting multiple plugins to work correctly with one another proved to be far too difficult and time consuming. We even rented multiple web developers to get WordPress to work for us but they were too costly and couldn't build us the website we needed.

Brilliant Directories' stock Bootstrap theme is beautiful and functional and has more features than we even need (but are happy to have!). Our in-house team was able to quickly make custom design changes while maintaining the functionality of the website. We were even able to make our customized app landing page on the BD platform (http://www.accueilfrancophone.com/med-interpret)! Customer service was also top notch. We opted for their Professional Onboarding Plan which was definitely worth the money - saved us loads of time and helped get us up to speed on the platform. Now our team can manage the website without a problem.

I couldn't have asked for a more perfect solution. The entire team here at l'Accueil francophone is thrilled with Brilliant Directories and our investors are happy that we were able to get the website and app landing page launched quickly.

Feel free to take a look at our website: http://www.accueilfrancophone.com/

Great Softwarr

Apr 01, 2016
5/5
Overall
2 / 5
Ease of Use
5 / 5
Customer Support

Comments: Great software. At first it everything is new to me of couse, however they have coders available that can customize you every need at the most affordable rate. I thought it would cost me thousands for my technical request that I wanted but supra singly it was a few hundred bucks. Believe me, we'll worth. Don't think twice about getting the software. There's no other like it!

Lots of Documents and Help

Mar 11, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: I am taking it slow and easy to learn, i am kind of overwhelmed with the information. But its not hard just a lot of it.

thanks

Vendor Response

by Brilliant Directories on March 09, 2016

Hi John, Thank you for your feedback. We certainly understand how you feel. You may want to look at some of the onboarding plans that come available with your purchase. This allows you to bypass having to learn how every thing works, and gets your site up and running much faster.

Very Impressive software!

Mar 10, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Very easy to use and lots of built in tools for the non experienced developer like myself. I love the ability to navigate through the website itself with the tools to locate widgets, etc... Great flexibility and has everything we were needing in a site!

Vendor Response

by Brilliant Directories on March 09, 2016

Thanks Summer! We're excited to see your vision online in the coming days :)

It truly is brilliant

Mar 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've spent the better part of a year working with various directory systems, mostly built on WordPress. These systems were buggy, slow, expensive, and prone to plugin breakage. It was a frustrating experience getting them to work.

I was skeptical of Brilliant Directories until I tried it out. Wow! With their system, I had a working directory in minutes that was fast and simply worked.

One of the great things about their system is that it's incredibly customizable. They've built their system on a widget platform that allows you to not only customize any part of the site, but you can use your own PHP and javascript code to create your own functionality.

There have been a few times when I've needed some help with their system, and I've found that their support team is very quick and efficient with ticket requests. They have a nice knowledge base and community forum that answers a lot of your questions.

Brilliant Directories has enabled me to stop wasting time on difficult WordPress systems and actually get to work building my directory. I wish I had discovered this service earlier.

Vendor Response

by Brilliant Directories on March 09, 2016

Wow Michael, thanks for that! Our team works hard to offer a platform that is unrivaled in the industry when it comes to how it can be customized to fit your needs. We're excited to see your final product!

Easy to work with, As I am a Beginner .

Mar 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Just trying to remember where I was, Need to change a small item but no remembering where I changed it.

My Fault...Old age....

Vendor Response

by Brilliant Directories on March 01, 2016

Hi Bruce, Thanks for your review. Please feel free to reach out to our support team if you need help finding any information about your website with us or getting support. We are always happy to help. Thank you. You can email us here to get help: support@brilliantdirectories.com - Brilliant Directories

Once u understand it's easy to use but there shld be more features...

Feb 26, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros u can do it urself
Cons not enough features ....

Vendor Response

by Brilliant Directories on March 09, 2016

Thanks for the feedback! If you could name one feature you'd love to have that isn't there, what would it be?

I've been dreaming of a software directory.

Feb 21, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: The front page was easy to build. The videos are excellent. I'm getting ready to go live. I have 14,000 businesses on my other directory and will add them to this directory.

Vendor Response

by Brilliant Directories on March 09, 2016

Thanks for the feedback Rodger!

Fast and Efficient - I was impressed!

Feb 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: So far, I have been extremely happy with Brilliant Directories. Between the online videos and quick replies to my tickets I am well pleased. Keep up the good work!

Vendor Response

by Brilliant Directories on March 09, 2016

Thanks Eliot. Our team is here to help make your vision a reality. Thank you.

Overall of the best.

Feb 19, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros:
-Great support staff
-Easy to get started
-I know it will be worth every penny once I complete the initial setup
-Much better than the competition: more features, better service, more expandable

Cons:
-More front end customization options would be great. There are items that do not seem to have much customization capability from the front end and require coding changes. *unless I am missing something in the admin panel
-I'd like to see more options for the listing profile template- renaming tabs, reordering what is seen first, etc.

Overall this is absolutely the best product of its kind. The Cons I listed are not necessarily negative, just things I would like to be quicker to alter and get running. Everything works as promised, the folks within the company are great and quite helpful. I'll be purchasing another directory site from Brilliant Directories the future

Vendor Response

by Brilliant Directories on March 09, 2016

Thank you for the thorough review Rich. We're thrilled you've decided to join the Brilliant Directories family!

Launching a Brilliant Idea with Brilliant Directories

Feb 10, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: The Customer Service at Brilliant Directories is by far superior to any other software organization that I've engaged with. The solution is superb and the pricing when on sale is great. The ease of use is adequate and will take some getting used to if you're coming from WordPress. They do need to be a little more up front with letting folks know that there are additional charges to pick out which theme works best for your site. Buying the full license led me to believe that I would have access to any and all tools available to BD customers. Overall it's been good and I look forward to building out numerous thriving directories on the BD platform. Thanks!

I do not have any experience with the software, but I have been evaluating it for about a year

Feb 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: After researching extensively, Brilliant Directories is the obvious choice.

Just getting started

Feb 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I'm just getting started, but from what I see, the software seems to be rather intuitive and I like the look that is created for the end user.

so far it seems to be effortless

Feb 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Dennis seemed very knowledgable and was able to answer all of my questions completely. I am confident that your software will be a perfect fit for what we do and look forward to building many more websites with you.

My experience with Brilliant Directories (BD) has been quite pleasing.

Jan 31, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: From BD's willingness to demo the various components of their product to the actual acquisition was quite pleasant and professional. Dennis the sales representative was very approachable and accommodative with a very professional demeanor. The bigger portion of this deal came with their support team as well as a wealth of online tutorials.

So far so good

Jan 28, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: My experience so far with the set-up of my first directory is going well. There is a learning curve but compared to other directory solutions, I cannot imagine there is a more straightforward solution on the market, particularly for what you get with the upfront cost. My first project is not a standard directory so time will tell as far as Brilliant Directory's capacity to meet my needs.

Pros: lots of encouragement and tips; lots of training videos; offers great opportunity to self-produce a standard directory with virtually no help at all.

Cons: intitial encouragement emails are clearly templates but are designed to feel personal. However, when you receive an email from someone who you have just spoken to on the phone that has no relation to the phone call, it comes across as a little fake.

Suggestion: I believe the next big thing in directories is in the promotion of non-geographical internet only businesses, professionals, vloggers, bloggers, resources etc. There is no standard package for this mode of directory. I think Brilliant Directories would do well to focus on this and provide specific packages aimed at this field.

Vendor Response

by Brilliant Directories on January 26, 2016

Thanks for the great feedback! We are working hard at adding additional verticals, and are very excited to now offer event, coupon, product catalog, property listing, and job posting themes! Many of our customers also choose to omit the location search field to create a non-geographical directory for their advertised content.

Top Notch Customer Service

Jan 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Great features and easy setup. Customer service is phenomenal.

Vendor Response

by Brilliant Directories on January 26, 2016

Sweet! Thanks for the feedback!

Very excited to start my launch

Jan 24, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: pro's : customer service team

Excited to Experience New Version

Jan 23, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: We evaluated a number of directory software platforms before deciding on BD. Thus far it has been a good choice and the new version is really looking like they've taken a lot of feedback and comments and did some major updates. Learning the software can take some time but as with everything you need to walk before you can run. Support is sufficient and even though we've had some challenges in the end BD has sorted out through issues. Responsive and willing to make the product, and your decision right.

Vendor Response

by Brilliant Directories on January 26, 2016

Thanks for your insightful feedback Dwight. Our team is always eager to assist our valued customers with any of their needs.

Looks good but customer experience could be easier

Jan 22, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Customer Support

Comments: Software is good but the support documentation needs to be more comprehensive, a more complete range of videos and better written documentation.

Site claims that anyone can set it up but in reality there are too many widgets that can only be edited by developers.

Logging into the support portal is cumbersome.

Vendor Response

by Brilliant Directories on January 26, 2016

Thanks for your feedback Harry. We provide enough credits to every Brilliant Directories customer to assist them with their website setup. If you prefer to complete the setup on your own, I suggest requesting the free kickstart kit as it provides links to all of the documentation needed to set your website up.

Thanks for checking in!

Jan 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The site came with premade widgets most of which look great. Please see below the one that is a problem. Looks like you misspelled Local Family Owned and for some reason spelled it Local family Owneds? I attempted to fix your mistake by watching the video "how to edit premade widgets" and it showed me exactly what to do which was open widget and edit text only problem is when I open to edit text all the wording is done in code?

YOUR PREMADE WIDGET:
bootstrap theme - member results - page title
Pizza in Bellingham, , United States
Bellingham, United States' Top Rated Pizza LFO = Local Family Owneds

Vendor Response

by Brilliant Directories on January 26, 2016

Thanks for your feedback Kelly. We're excited to see that you have launched your website since submitting this review. Our support staff is always available to assist its customers with any issue that presents itself such as this one. Every Brilliant Directories customer gets unlimited ticket support, as well as full access to our solution center and community forum :)

Good support to get going

Jan 22, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: It did take me a while to understand what I needed to do. It's easy to create an out of the box model, where I am struggling is in the customisation - not being a technical person.

Vendor Response

by Brilliant Directories on January 26, 2016

Thanks for the feedback Miranda. I would recommend sending an email to our support department so that they can send you to the proper documentation on how to easily customize your website to meet your needs.

Big Thumbs Up :)

Jan 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Price is Great!
Training & Support A+
No installing & hosting Headaches :)

Vendor Response

by Brilliant Directories on January 26, 2016

Awesome! Thanks for sharing Scott!

So far I love it!

Jan 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Like what I see and staff has been great to answer questions

Vendor Response

by Brilliant Directories on January 26, 2016

Great to hear Sandy! We look forward to seeing your website go live!

The Best Directory Software I Have Found

Jan 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been looking at different and cheaper alternatives to Brilliant Directory but kept circling back. BD has all the features I'm looking for all at one price. They also have the most beautiful looking templates which is extremely important to me. It will really make my business stand out from the rest.
The only concern I have is this is a hosted solution so if they go out of business then so will I. But after many hours of research I feel confident they will be around for quite a while.

Sign-up motivation

Jan 16, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Customer Support

Comments: The flexibility and ease of modifying the website along with all the inclusions of the package inspired me to sign-up. Added to this, the ease of adding and changing the code directly from the admin centre is a big plus.

Vendor Response

by Brilliant Directories on January 26, 2016

We're excited you've decided to join the Brilliant Directories family! Your site is looking great Sherif!

You guys Rock