Who Uses This Software?

Wild Apricot is web-based software for small associations and non-profits to help manage membership, website, events and other activities. It's powerful, easy-to-use and affordable.


Average Ratings

340 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $40.00/month
    See pricing details
  • Pricing Details
    Plans are flat-rate and all-inclusive. No contracts.
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
  • Support
    Online
    Business Hours

Vendor Details

  • Wild Apricot
  • www.wildapricot.com
  • Founded 2000
  • Canada

About This Software

Wild Apricot helps thousands of organizations spend less time on administrative tasks, like processing payments and updating Excel files, and more time on growing their membership. Its designed for volunteer run and small staff organizations with a user-friendly back end so that you dont have to be a technical genius to take your organization to the next level. In addition, you'll have access to a community of peers and experts that share knowledge and best practices. We've got your back!


Features Checklist

  • Application Management
  • Association Membership
  • Automatic Renewals
  • Club Membership
  • Committee Management
  • Dues Management
  • Email Marketing
  • Event Management
  • Gym Membership
  • Jobs Board
  • Member Database
  • Member Directory
  • Member Portal
  • Nonprofit Membership
  • Payment Processing
  • Website Management

Product Reviews

Wild Apricot for Social Organization

Apr 20, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: it's all-in-one platform: database, calendar, electronic communication.

Cons: in 3 years of continuous use, we have not found anything that does not work for us with Wild Apricot.

Overall: Wild Apricot offers an all-in-one platform: member database, payment mgmt, and event organization. It is easy to learn and easy to setup for every organization's particular needs.

Recommendations to other buyers: Layout your organization's needs, see how they can be addresses with Wild Apricot's functions. Direct any question to their user support, which is fabulous and very quick to get back to you.

Simple and Scalable Membership Management CRM

Apr 19, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: - Tiered Pricing Plan
- Integrated Contact and Members List for Event Promotion
- Membership Auto Renewal Email Reminders
- Invoicing and Email Notification

Overall: We've been using Wild Apricot for almost two years. It has simplified many aspects of our administration. Primarily, the tracking of students and their membership status that sends automated renewal reminders via email is what I appreciate the most. Email invoicing is also appreciated as it allows instantaneous notification to our clients and students. Allowing us to manage separate general and student contact lists helps us to target our emails depending on topic. As we are a growing organization, the tiered payment plan is helpful keeping our overhead costs down but still fair. We haven't fully explored the other benefits of Wild Apricot but already it has made our lives more efficient.

All in one package

Mar 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Email blasts website members financial all in one. Easy to use

Cons: Would like to see use of room reservation and schedule out email blasts.

Overall: Great customer service overall good system for non profit organization. User friendly and meets almost all our business needs. Only portion that does not is booking rooms.

Recommendations to other buyers: Well worth the cost

Wild Apricot is your Go-To Platform for a membership organization site

Mar 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have worked with Wild Apricot for about 7 years. It host the website for a professional nursing organization - Southeastern College Health Nurses Association. www.spchna.org The site offers membership application and renewal. It offers hosting for events and registration with PayPal or Credit card. The software includes a forum for communication. Separate members only access is possible. It is easy to use, but all software has a learning curve. If you have a question, the support is phenomenal!! Emails to members are monitored for click/open rate.

Improving with each new version - it still would be nice to have more copy/paste features while editing. File storage is fee based, so the more storage the higher the fee. The number of administrators is fee based as well. As a small organization, this was not an issue, but may be one in the future.

I would like to automatically subscribe members to a forum with the option to unsubscribe, but that function is not available. Although subscription to forum is relatively easy, we would like to take all the "action" away from the member, but still give them the option to unsubscribe as they choose.

Overall - very good platform, easy to use, many features that fits our organizational needs.

We're Wild about Wild Apricot!

Mar 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Functionality - does everything we want it to do

Cons: There is nothing about this software that we don't like

Overall: Our organization simply could not exist without Wild Apricot. The platform, the people, the price...they're all absolutely the best.

Recommendations to other buyers: Get it today!

For member oriented websites just about the best around

Mar 02, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: If you have a member based organization and need to track members, information, registration details, accounting info, etc... Wild Appricot is one of the best prebuilt web hosting services for this.
The Admin section while occasionally a bit clunky is fairly easy to navigate. The stock settings, options, WYSIWYG format, are more than sufficient for most websites. One main piece that is not included is a built in contact us page and JS or CGI ability. Those you have to have somewhere else or use a third party to get them to run.
They are going to be pricey for a small organization but very reasonable for mid sized and bigger. Take a test drive and enjoy!

In search of member management software

Feb 22, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: While WA is a great product, I found it not to be user as user friendly as i would like and for an organization on a small budget and this was too much for us.

Wild Apricot Membership Software

Feb 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Overall I am very happy with the Wild Apricot web based membership, email and web site software. Although we are a Masonic service organization based on a grand lodge structure I was able to make the software work for our needs. WA is constantly investing in upgrades and fixes to make it better for the users. Having a single solution to handle the 3 main business functions is wonderful. I don't use the financial aspect as the developers envisioned but their tracking for event registrations is very useful and I really like it. I will continue to be a customer. Good value for the cost.

Love Wild Apricot

Feb 14, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use

Cons: would like a little more flexibility on some things

Overall: As a freelance web developer I have used Wild Apricot for membership based organizations. Easy to set up, customize and train my clients on how to use.

Vendor Response

by Wild Apricot on February 17, 2017

Thanks for your review, Mary. We're so glad your clients enjoy Wild Apricot.

Club site rocks!

Feb 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use.

Cons: More direct way to recover suspended members who rejoin the club.

Overall: Since I was set up to use this site for our club, it has been so easy to use. Any questions I have are answered quickly and easily. Keep up the great work.

Vendor Response

by Wild Apricot on February 17, 2017

Thanks for your words of encouragement, Jim! Good luck to everyone in Rochester.

Fabulous Functionality & Customer Service, too

Feb 12, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: All-in-one solution.

Cons: Lots of functions so the initial learning curve is steep, but not difficult.

Overall: Good functionality combining membership database functions, event registration and website. An all-in-one package. Great customer service, too.

Vendor Response

by Wild Apricot on February 17, 2017

Thanks for your positive review, Susan! Let us know if we can ever be of further service.

Wild Apricot terrific

Feb 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The ease of use; the automatic sending of membership renewals, tracking renewals and donations; the conference registration features including notifications; tracking donations.

Overall: We use this software to manage a small association of approx. 100 members. It handles everything from membership lists, renewals and notices to donations and conference registration. The support is helpful and it is very easy to use. We love it!

Vendor Response

by Wild Apricot on February 17, 2017

Thanks for your positive review, Ted.

Wild Apricot Website Software

Feb 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: After much research our women's golf association (550+ members) made the switch to Wild Apricot about 3 years ago. We have found this software to be intuitive to use and easy to train others. We are all volunteers and not all are tech savvy but this program has been wonderful for us. We highly recommend to anyone looking for website software.

The best organizational software database around!

Feb 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: My organization is entering our third year with Wild Apricot, and we are still enthusiastic supporters of the software and the people behind it. Ridiculously easy to set up, use and maintain, this software has allowed us to truly be a dynamic AND virtual club. It has saved us at least 15,000 euros a year in rent and more in labor. Support is friendly, helpful, quick and thorough. I am convinced I am Wild Apricot's biggest fan, and The American Women's Group in Paris is its most loyal customer.

Vendor Response

by Wild Apricot on February 17, 2017

Merci Kathy! Thanks for your support. We hereby declare you our biggest fan :) Give our best to all the Americans in Paris!

Not a computer geek

Feb 09, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Comments: I struggle every time I have to publish our membership newsletter and keeping a copy on file for future reference is hit or miss each time.

Review of Wild Apricot

Feb 09, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: WA is easy to use, good way to keep track of a growing number of members. We've had a dozen new members join in the past month.

wild apricot is a great product and world best support

Feb 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We are using wild apricot from last 6 months and it is a great product and world best support they provided so far. Any help they are there to assist.

Impact SA implementation of membership management software

Feb 09, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Searches, ability to edit fields and event creation and tracking.

Cons: No ability to set up specific payment plans (i.e. 5 payments, 4 payments). No option to send regrets for an event.

Overall: Our implementation of Wild Apricot was very positive as our lists and fields easily transferred into Wild Apricot. Setting the membership levels was a challenge as we discovered that our different payment options created separate membership levels. If we could have simply set up four levels with different payment options it would be much simpler for our members. Wild Apricot support has been fantastic. Allowing our members to update their information and having members input their own information upon joining for the first time has saved us hours of manual put (both initially and going back to correct errors). One of the drawbacks of Wild Apricot for us is the inability to set up specific payment plans, while it is possible to set up recurring payments we must track the number of payments and turn off the renewal date once the required payment has been reached. Bundle memberships has also been a bit of a challenge as all the payment is required in order to set up the membership. We have created a way around by entering partial payments as a different membership level and moving them into the bundle membership once the required payment is accumulated. The inability to receive regrets for events has also been a bit of a drawback. Performing searches in Wild Apricot is one of it's strongest features. Searches may be saved and used for future needs. It is possible to search by every field that has been set up. Event are also easy to set up and track. The integration with our financial partner and square has also been very possible. Although, the integration with Square seems to be in the initial stages and not fully integrated with Wild Apricot.

Great AMS for a fraction of a cost - and easy to learn

Feb 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Don't need technical skills to learn. Awesome support/online resources. Meets all the basic and general needs of an association.

Cons: Develop a roll-out plan on training other administrators once things are organized, so the person primarily customizing will have an easy outline to refer to rather than developing from scratch.

Overall: Wow -- value for money! For a small club with lots of potential to grow, we are super thankful to have found Wild Apricot -- thanks to the Capterra review that provided us very helpful comparative with other AMS. As most clubs, we are volunteer-run with not much technical expertise and not much time. You will still need a good chunk of dedicated time in the initial set up process-- but what a time savings after that. We're looking forward to maximizing use of the AMS. The combo of member management, donations, website, email marketing is simply great. Highly recommended for small to medium sized associations. The neat thing is Wild Apricot aims to continuously add more features. The customer service is hands down one of the best. The responses are super prompt and informative.

Recommendations to other buyers: Even though one can figure things out easily, someone setting it up for the first time, need to set aside a considerable amount of concentrated time to prepare all aspects. There's really no way around that.

Wild Apricot Member Management System

Feb 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use, great customer support and tutorials/help.

Cons: When doing a group email any responses go only to the sender rather than to every recipient of the original email.

Overall: Our trial period was wonderful, now we're working to get up to speed with our upgraded program. As with all software there's a learning curve but it's certainly not insurmountable and definitely less so than with other software packages I've tried to learn.

Wild Apricot

Feb 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Cloud based, accessibility from anywhere, and ability to have multiple administrators for each area or all areas.

Overall: Before Wild Apricot, we had multiple spreadsheets to keep track of our members. Now we have an online database that is constantly being updated. Members can update their own profile. All our events are listed on the calendar, and all our members are sent notifications. Very quick and easy to contact all 4000 members, or individual club members. Is it perfect? No, but Wild Apricot is always listening to their clients and making improvements and upgrades. Thank You Wild Apricot!

impressions of Wild Apricot

Feb 08, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Being of the "older generation" and not having grown up with computers and programs, I was somewhat dubious about using Wild Apricot (WA), but I was very quickly surprised as to how easy it is to learn, to use efficiently and effectively, and the "power" of all the multiple applications available.

Wild Apricot Software

Feb 08, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: All my dealings with this company have been positive. The software does what it is supposed to do with only the occasional glitch.

Great tool to manage a non-profit

Feb 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: Not
Likely
Extremely
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Pros: No more paper and few checks

Cons: Formatting events could be easier

Overall: This website makes it easy to handle membership, create and manage events and Eblast members and contacts about upcoming evenymts or our annual membership drive. Working with PayPal, most financial transactions are electronic and membership applications/profiles created and updated on the website by members eliminating paper and responsibilities of the membership chair and website manager. It's a win-win for a sophisticated board.

Makes organizing your organization easy

Feb 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: Easy to use, lots of functions to organize your group, easy to manage registrations, dues and renewals. Very easy to set up a multipage website

Cons: Can't schedule emails to go out in advance on a particular date.

Overall: I have used Wild Apricot for two different professional organizations now, both run completely by volunteer nurses. We are not strong in business or computer skills. But creating a website is so easy, and just the automatic membership renewal process makes it worth its price. Pricing is manageable for the smallest of organizations, and the features are so valuable. It is easy to create events, track registrations, collect dues and fees and communicate with your members and that is all in addition to the website that is so easy to build. The support team is excellent. They are always ready to help and want to know what they can do to improve, and improvements happen often. A great product, easy to use.

Vendor Response

by Wild Apricot on February 18, 2017

Thanks for your feedback Chris!. Some good news for you: we will be releasing an "email scheduling" feature in March 2017, which will allow you to schedule emails to go out on a particular date and time. Stay tuned for updates on this. Thanks again.

Wild Apricot is helping us transform our organisation

Feb 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The wild apricot platform has improved our ability enormously to communicate and service our members. As a result our organisation is more responsive and agile. It is simple to use but powerful in its functionality. I am able to run most of the functions myself and if I do struggle with something, wild apricot provide rapid customer support to solve my problem. I would highly recommend wild apricot for any organisation that needs to serve a membership.

A really functional website/database

Feb 08, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Very Configurable to meet our requirements and lots of useful features

Cons: Not real easy to get a handle on, takes time to get the results that you want - but it's worth it I think

Overall: I worked many database programs trying to find one that suited our requirements, rather than we having to suit the database. Wild Apricot seems to do that with many practical functions and great configurability - the latter being a key point. We configure to our needs, not the other way around. I'm not a software guru but I've managed to muddle thru to produce a pretty good solution for our club that it is a real positive step forward.
The odd time I've requested help it was forthcoming and tutorials seem to work.
Now it's just a case of easing it in....

Recommendations to other buyers: Don't give up, be patient and the results are worth it. THe folk at Wild Apricot are positive and helpful - thanks

Simple and Effective

Feb 08, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Comments: We have little time to devote to managing membership and Wild Apricot is simple and effective in doing just that.

Wild Apricot is the Essential Membership Ingredient

Feb 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I am extremely likely to recommend this product because Wild Apricot is an example of what Association websites can do well and ought to be doing more often. Wild Apricot allowed me to design with impact, our Association client website with 75 members and 950 contacts as my guide during the entire process. They made me feel like Lewis and Clark finding the New World.

Cons: I do not have any harrowing stories to tell about Wild Apricot because every problem with complex issues during the setup and migration are solved with the flawless performance by the Apricots on the support team.

Overall: Wild Apricot is an excellent habitat for a small to mid-sized non-profit and Association. Their excellent platform provides a spectacular price point, terrific Apricot support, and strikingly gifted member management. Based on my experience with the Association I work with, WA provided the quality, functionality, and platform that deserves your consideration. WA helps to tell your story in a genuine way that contributes to increasing revenue and membership.

Recommendations to other buyers: The online support PDFs, additional e-mails, and step-by-step help provided a slew of options for answers to my questions. Their support with team and board issues provided me with facts to defend the platform with real answers defying naysayers.

Why we find Wild Apricot a value to our organization of casual technology users.

Feb 08, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: easy to use, tons of functionality

Cons: not as intuitive as we would like...then again, we tend to be casual users of technology.

Overall: We utilize Wild Apricot to run our non-profits business. It's fairly easy to use, especially for a bunch of casual technology people and the customer service is prompt and timely.

Recommendations to other buyers: Always utilize the customer service group...quick and easy to work with.

Easily customizable

Feb 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Our non-profit organization needed a subscription based website that could provide for some pretty specific needs we had. The most impressive thing about Wild Apricot is the ease of building. We went from zero website to a functioning website with the specific things we needed in three days. It was amazing, and the app makes accessing all the admin info so easy on the go! Oh! And all within the budget of a tiny non-profit! Thank you!

Bringing our rowing club into the 21st century!

Feb 08, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Rich funtionality; ease of implementation; terrific customer support

Cons: Complexity of handling our multiple member "types" (but at least we can handle them!); complexity of analyzing financial data

Overall: I was asked to "freshen up" the appearance of our club's static HTML website. I conducted user interviews, during which a lengthy list of wished-for functionality emerged, way beyond the site's appearance. The Board and our members wanted an online implementation for the following: up-to-date member directory; a wide range of membership "types" (scullers, sweep rowers, coxes, paddlers, kayakers, dragon boaters...); automated processing of membership applications and renewals; credit card payments; event scheduling; calendaring; email blasts; donations; and on and on.

My research into available options within our limited budget yielded one clear winner: WildApricot. The Board agreed, I ported (and freshened up) the existing website content, and implemented all those requested features. The process was easy and straightforward. The WildApricot online help system is terrific, and the technical assistance is always timely and spot on.

We have been using WildApricot for about five years now, and it continues to serve us very well.

Wild Apricot is an Outstanding Platform for Austin Skiers Non-profit Ski Club

Feb 08, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The way you can set up your web site and the functionality.

Cons: Sometimes you need to be an IT professional with programing experience in order to do some of the set up.

Overall: The functionality and ease for the end user makes this a super platform for our web site. Technical support is top notch too!

Great Educational Management Tool

Feb 08, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
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Pros: It looks good on our website. It works well integrating with everything from attendance to banking.

Cons: The learning curve is a bit steep, but videos and "help desks" assist well.

Overall: I'm the Education Director for one of the largest computer clubs in the country, located in a retirement town. We have close to a thousand members registering for membership and classes. Wild Apricot simplifies and streamlines the whole process, saving hundreds of hours of volunteer time. Wild Apricot integrates a calendar with our website. It saves hours of paperwork by providing class attendance lists, confirmation letters, Email from instructors and more.

I highly recommend Wild Apricot.

Recommendations to other buyers: It works. It's great to have a piece of software that actually does what was advertised.

WA gives us the tools to organize our club

Feb 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: ease of use, versatility

Overall: WA brought many of the functions of our yacht club into one software package. The board now controls the website, emails, services and billing directly. Members are able to register for events and pay online. The software is intuitive and very user-friendly. I was especially surprised at how easy it was to add new pages to our website.

Recommendations to other buyers: If you could add basic book keeping we could eliminate QB altogether.

Great system

Feb 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Database

Cons: None yet

Overall: Wild Apricot is a very user friendly system and provides all the basics (and even some advanced) features to fully manage a club.

Recommendations to other buyers: Not at the moment

Beautiful and Intuitive

Feb 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I love the look of our Wild Apricot software. I think it attracts viewers from the get-go. Since I am over 70, I really appreciate the intuitiveness of the application. If I think about what I want to do, I can generally figure out how to do it. If not, there's always customer support to back me up.

Remarkably Good Software

Feb 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Fully featured

Cons: No negatives

Overall: Wild Apricot is great software. Perfect for the not-for-profit industry. Fully-featured, easy to use and responsive support.

Recommendations to other buyers: If you are a not-for-profit organization then you owe your volunteers this software.

TCMA Loves Wild Apricot

Feb 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Very easy, reliable, no downtime.

Cons: Can't add mp3's and videos to members' profiles.

Overall: We had looked for a while for a platform for Texas Country Music Association. So glad we found Wild Apricot!

Recommendations to other buyers: Add ability to upload mp3's and videos to members profiles.

Best Software on the Planet

Feb 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The application has an easy-to-use, unobtrusive interface and responsive web page templates that adjust for any viewing device.

Cons: The company is located in the Eastern time zone, and phone support ends early for those of us in the Midwest or Pacific states. Wild Apricot is aware of this and currently working to address the issue.

Overall: Wild Apricot (WA) software works all the time, anywhere and everywhere. Apricot software works on any viewing device. The dashboard interface is very easy to use, and the navigation band is compact and unobtrusive. Several options exist if support is needed. The knowledge database is very well written, providing screenshots to guide the user. In short, Apricot software takes the pain out of membership management and web publishing/design. WA staff maintain servers, security, and backend development and provide a robust, user-friendly application.

WA staff are divided into project teams to allow for specialized and faster development of enhancements and features. Customers vote to prioritize tasks/projects. WA listens to their customers.

Pricing is very reasonable compared to other similar applications. WA offers free trials to test drive the system. Of course, a paid subscription unlocks loads of features.

I've converted two organizations to Wild Apricot and have been contacted by another group for more information and my success stories. I'm extremely happy to have found such a superb application and company. :)

Recommendations to other buyers: Wild Apricot software is simply "the best." I can concentrate on page content instead of coding responsive design for multiple viewing ports.

Couldn't ask for a better tool for our non-profit, beach community association!

Feb 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use, great documentation/help and community (oh, and the PRICE for such robust features and support!)

Cons: We've had to jump through a few hoops to get the event registration tools to work with registration of families but have been able to work around for the number of times it was needed (once a year).

Overall: Quick set up, easy to use, great support with minimal technical knowledge you can have a robust site with great membership management features and you can't beat the price for such great tools and tremendous documentation, support and community! I would recommend Wild Apricot to anyone without hesitation.

Recommendations to other buyers: We have not had the opportunity to take advantage of all of the financial features, but the features look great.

Receptive to feedback

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: User friendly

Cons: When I cut/paste from a Word doc into the email feature, the formatting doesn't always translate.

Overall: It's refreshing to work with a company that listens to user feedback and continually strives to better and improve the client experience. Thank you!

Recommendations to other buyers: Keep receiving feedback and improving overall experience!

Issues with sending emails

Feb 01, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: does everything we need - keep track of membership and events

Cons: not great in sending out emails - templates are always a problem.

Overall: Saved templates don't work very well. If we design template, the image listed on the template files does not help you find the template you are looking for - only the first 20 or so characters. Adding links has ALWAYS been a problem for me. I have to Save, close and then reopen each time I add a new link to make sure it works. Thanks for having a wonderful help desk - but I shouldn't have to call so often...

Best Product out there!

Jan 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The event system.

Cons: Nothing

Overall: I love Wild apricot! I came across them by accident when I was trying to find a way to handle my membership and classroom events. They are easy to use with either drag and drop or custom HTML. Their event system allows you to schedule events and take payments right online. The email system is amazing and allows you to notify your members they've expired or where the event is being held with templates. Love, love this product!!

Excellent platform

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: I have used the WA platform for 5 organizations. Its easy to use and has everything an organization needs to operate.

Quick Update & Review

Jan 25, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Formatted screens

Cons: No single email feature for multiple membership purposes.

Overall: Sharp learning curve however more savvy computer persons seem to have more of a handle on some features .

Recommendations to other buyers: No

GREAT Customer Service & Support!

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Support from the Wild Apricot team.

Cons: No cons really. They are regularly adding and enhancing features so anything that might need tweaking seems to get proactively addressed before it's a real problem.

Overall: We use Wild Apricot to manage membership information at the Florida Railroad Museum. We capture member information - as permitted, send out automatic mailers, newsletters, etc. and even automate membership cards on new and renewed memberships. We also use some of the site PAGES for photo upload & posting, Procedure access, etc.. As with all this stuff, there is a learning curve (especially when you don't use the features every day) - but not too steep and the Apricot team provides examples as well as great HELP and Support. They are also very good at sending out notices, descriptions, features & fixes, etc. well in advance for all their software upgrades, major AND minor. How many of us wish other providers would do this - faithfully? There are many other capabilities Apricot provides that we have not explored yet - may in the future. Most important to us, because most of our staff and all of our "IT Professionals" are volunteers, is responsive and knowledgeable customer support -- and these folks have it!

The best solution for the money we pay

Jan 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The easy to set-up and to use.

Cons: The administration rights policy/structure.

Overall: It has been a great experience with satisfaction and success.
Just a few shortfalls on the way the administration is structure relating to administrative rights has created for us difficulties we cannot resolve. Also, the reporting side is poor and has not been easy for us to satisfy the need of our organization without extensive manual use of spreadsheets, which we sought we would get rid of.

Recommendations to other buyers: Please create administration levels such as regions and chapters with administrators for each level: global or national, regional and local or chapters.

Customer Service Value

Jan 23, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Feature rich
Relatively low cost/affordable for a small organization

Cons: Would like a better way to register additional attendees from a member organization and guests for a conference
Would be nice if there was more bookkeeping functionality

Overall: Recently the apricots led me through the process of obtaining a security cert. It was totally painless. Thanks

Recommendations to other buyers: See cons above

Great Product

Jan 19, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I have worked with Wild Apricot software for over eighteen months. I find WA very easy to use and the help section is also very useful and easy to use.

Newcomers Club of Greater Greenville

Jan 19, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: I stated this on the front page but really like how easy it is to implement various features.

Cons: I do find it easy to find answers in the documentation

Overall: Overall Wild Apricot has been a great addition to our Club. It has streamlined a number of our jobs The implementation of on-line payment for membership and events has been positively received by the majority of our members. The members of the club are thrilled with the on-line directory and many other features of this software. We are very pleased that we have implemented Wild Apricot for our organization.

Recommendations to other buyers: I do find that implemented new features is so very easy and does not create issues with other areas of the software. This is something that is always a concern with implementing new software.

Awesome Membership Management Software

Jan 18, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Easy to use; great tech support.

Cons: Lack of password protection for folders and files; but they are now working on implementing that.

Overall: Have been using their product for three years. It is great software for managing members in an organization. Their tech support is awesome. Had to contact them only a couple times and they have always responded quickly. Sometimes it's a "we're looking into it" and other times an answer. Never had an issue unresolved.

The only limitation for the non-profit I am the webmaster for is their lack of being able to password protect folders/files. Since their primary goals is membership management - not web hosting - they are lacking some features in that area.

However, they have a "roadmap" where you can provide suggestions and vote on what's important to your organization. Because many have asked for password protection for folders/files, they are now working on that.

Great web based membership driven data system.

Jan 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use for everyone in the organization without being a website programmer.

Overall: I am the president of a small all volunteer 501-c3 organization that is membership operated. Wild Apricot gives us the ability to keep in contact with our members and all our contacts. We are able to invoice our members for dues, register & collect from donors that participate events and collect direct donations all with the same system. Wild Apricot is constantly updating and adding features that make the software worth the price.

A great association management software system!

Jan 18, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: We have 8 clients on this software and it's phenomenal. A fully-integrated system designed for ease of use. We manage the web site graphics and content, membership, contacts, events, finances, communications and much more. Great value for the annual cost which is cost-effective for associations. Very highly recommended by me and my team of "Wild Apricot followers".

Excellent Features, Reasonable Price, Quirky Interface

Jan 18, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Wild Apricot is a great value considering all the features and the automation included. My only complaint is that the interface is a bit quirky, which makes the learning curve steep but worth it when you master the interface.

Wild Apricot is the best

Jan 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Great look and feel.
Intuitive and well integrated
Complete with invoicing and emails and website
Continual improvements and enhancements
Excellent help system and support

Cons: It is pricey but you get more than you pay for, in my opinion.

Overall: I've looked at many others and nothing beats Wild Apricot for a professional and easy to use a system that has all the features I need.

It is not cheap but it is definitely worth the cost if you want a good, reliable and membership system with the integrated website.

Recommendations to other buyers: We considered many other systems before choosing Wild Apricot. It was well ahead of the competition.

Great software, constantly improving

Jan 17, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: We are the oldest and largest ski club in the USA, and switched to WA about 6 months ago after a few years with a much smaller and less robust software system. Our new website is beautiful, packed with content and action-oriented images, and up until recently was administered by just one volunteer web editor. We have gotten positive feedback from our members and guests, and also from members of other local ski clubs in our area. They're jealous!

Since we offer over 500 events per year, ease of creating and managing events was a prime consideration. WA's flexible Calendars and event registration, notification and payment options provide an effective means for reducing the workload of our event leaders. Membership management is equally effective, and our membership has grown by 10% or so in recent months. After experiencing some problems with Paypal and Stripe, we seamlessly switched to Authorize.net as our payment gateway, and are extremely pleased with the results.

The biggest single weakness for us is with regard to invoicing and payment for our ski flight trips. We offer 15+ trips yearly to over 500 participants, at $1500 to $3000 or more per trip. Our members can register for a trip with a $250 deposit, and we then offer a 3-payment installment plan. WA is not set up for such multiple payments, and so the invoicing and automated email functions must be manually manipulated to be effective. WA is aware of the issue, but no solution is yet scheduled.

Customer service is truly outstanding, with most questions and issues addressed in-depth by online tutorials, guidelines, and reference materials. Telephone support is equally good.

Easy to get started and gradually grow in usefulness

Jan 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Versatility and ease of use.

Cons: Learning curve. Was easy to get started and grow, but we also have a lot to learn still.

Overall: We run a makerspace; a gym like a club where members get access to tools, space and other members with knowledge. Had a hard time keeping track of memberships with spreadsheets. Wild Apricot has allowed us to grow and allowed members to be 'self-helped' with membership renewals, class registrations, etc. Has also been easy to use and we are learning more and more each day. Really like how website pages can be expanded and added to. Easy to maintain website. Just starting to use API to download names and phone numbers into door control system to allow self-access to makerspace (no more trying to keep track of physical keys!). One item we're hoping for is the ability to add miscellaneous charges to members accounts to charge for laser cutter time and for material usage.

Recommendations to other buyers: Great value for the price.

Improved our Web Site and Membership Management

Jan 16, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of migration. Ability to easily create professional website with lots of functionality and gadgets.

Cons: Nothing serious enough to mention.

Overall: Wild Apricot gave us a professional looking web site and automated most of our membership database and maintenance functions.

We moved over from an obsolescent, hand-crafted site with minimal hitches and no outside help. Our membership database was in an Excel spreadsheet, which we were able to import with a modest amount of massaging. WA gives us features we really needed, like online event management and credit card prepayment. For credit cards, WA just hooked up to our PayPal account, with no added fees, although there are other options.

Like any complex system, there were some features we had to wrestle with in order to do what we wanted, and a few things it just won't do yet. There is an active "Wishlist" forum and features requested by the user community are steadily being added. But email support is fast and competent and in many cases we were told how to do something or work around a limitation.

Switching to any organization management and website platform is a big job and comes with plusses and minuses. Our experience with WA was that the job was easier than we had thought, and there were a bunch of plusses and very few minuses.

Iowa Psychological Association

Jan 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: IPA organization support personnel have recently changed. I am a member of the new support. Have had a quick orientation to wild apricot and found the experience to be positive. Staff at wild apricot have been most helpful.

Wild Apricot works for us!

Jan 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Having the ability to make changes to our site at any time!

Cons: The price was a little less when we joined, and it went up soon after we signed up. I wish it was a little less, since we only use it for billing and to house our website.

Overall: We use Wild Apricot for keeping track of & invoicing our contacts. We find that the site is user-friendly and integrates well with QuickBooks. Also, I was able to create our website from scratch with no former experience. Also, I am able to easily make any changes to our website at any time, from anywhere!

I would recommend the site to any company!

Julie Riedl
IL State License Holding Company, Inc.

Great, except for an issue introduced when a software update was made

Jan 16, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Great help pages. So easy to make changes. Exporting information is easy.

Cons: The software updates, when things sometimes change that are not indicated in the communications.

Overall: Unfortunately this issue involves 1000 minutes (16 hours or 1/2 a week) of extra work per year and introduces the chance of errors.
The software is easy to use and we managed to create a 'work around' for the problem introduced.

Easy to use

Jan 15, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Our association has found the Wild Apricot platform a really economical way to create a website that is easy to use for our admins and our members - really happy with product and customer support.

Pricey but worth it

Jan 15, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: We needed a good way to communicate with our nearly 500 members. WA does the job for us. Automated event announcements are very important to our members. It took a little while to figure it out, but with support from WA we are getting it done.

If you can afford it, WA is well worth the money.

Memberships made Easy

Jan 14, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: application/memberships, website designs

Cons: You cannot remove the fee option from events, so events we want to show on the calendar with the fees for instructors, but I don't want to invoice the registrants. No way to turn that off.

Overall: Wild Apricot automates so much of the tedious behind the scenes work that goes into handling club memberships. From online applications, billing, email responses, membership renewals, archiving, reminders and event calendars - this software handles it. On top of that, you can design your own website with ease or use one of their own pre-made templates! They work cross platform, so those who do their site surfing on a phone or tablet can still navigate your page easily.

Bookkeeper

Jan 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Comments: I have not dealt with anyone in Customer Support so I cannot rate you there, but I'm sure it is great too!

User friendly and great customer support.

Jan 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We were able to convert our membership database from a custom program. We got everything we had before plus so much more. It was easy to set up and maintain. Customer service is excellent as well as online help.

More than Great!

Jan 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have used your program for quite a few years now and have never been disappointed in your product. And your service....well, it deserves more than 5 stars...but that all that was on your survey....hahaha!

You have a terrific product that has made our association more productive, saving us many many many hours. And saving those hours, we put to better use, like growing our association, helping our members, etc!

Every single person that works at Apricot is totally committed to helping their customers. They reply within minutes most of the time with exactly what I need to know.....and I absolutely love their sense of humour and each one has a special Apricot Title.....that makes them part of the big delicious Apricot Tree!!

Keep doing what you're doing!

Have a super great day!
Dianne

Great Membership Website for our Club

Jan 12, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use

Cons: Needs some sort of way to set up an online store so that we could sell club merchandise

Overall: We have been using Wild Apricot for quite a few years now for our nonprofit model railroad club. The ease of use and event software makes it so that anyone with just a little keyboard knowledge can run the site.

Excellent software

Jan 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I've been using this software for about 9 months and after a bit of a learning curve, found it to be very intuitive (and the Help sections walked me easily through set-up).

Review of Wild Apricot

Jan 12, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use.

Cons: all good

Overall: As I work with the "Back Room" stuff I get to see more than the Web Pages.... and I have not found too many problems working there, so far. Everything is where it's supposed to be & accesable.
Happy to be working with this program.

Recommendations to other buyers: no

I rarely give anyone 5 stars

Jan 12, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Comments: Wild Apricots works well for our organization. It is a good way to handle our membership database and gives us a presence on the web.

Single Baby Boomers Social Club

Jan 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Wild Apricot is great for over 1100+ members. We use it for membership management & to sign up for activities. Customized website is excellent to use with mobile devices.

Event Scheduling Needs Work

Jan 12, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: It is so easy to communicate with my members, notify them of events and remind them of events.

Cons: Too Much Administrative Emails every time an action is performed by a member. It would be nice if instead (1) email came in Weekly or Monthly to summarize activity especially Event registrations, why can't there be an email option to receive a list of registrants for each event instead of notification every time someone registers. I want to turn this feature off, but I also want to at least be updated- Very Annoying

Overall: First,
I do love the software and feedback from my members has been great. There are some issues with the event Scheduling, in that most of my events are posted at the beginning of the year so that I can track interest and participation from my members. Most of my members sign up for events as soon as they are posted. Sometimes situations arrive through the year, where they are unable to attend.
There is currently no way once registered for an event, to cancel the registration if something comes up. In addition, some of my events require certain memberships to pay a fee to attend, If they need to cancel and reschedule for a different event it would be nice if they had a way to do that without having to pay again.
We do not give refunds but I'm stuck with the task of keeping track of Cancellations and Rescheduling Manually.

Recommendations to other buyers: It would be nice if it was geared more to "For Profit" organizations than just for "Non-Profit" The only avenue to collect money from Members is through events and donations. We currently sell "Products" with our club logo (T-shirts, Koozies, Decals, stickers) but there is currently no way to integrate that into the membership software or allow members to purchase without contacting me directly or attending club events.

Wild Apricot Rocks!

Jan 12, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We started using the Wild Apricot platform over a year ago and it has made things so much easier for our organization. We even won a state wide garden club award for our site design using one of Wild Apricot templates. We've had to reach out to their support team a few times during site design for help and they were always been quick to respond. If you are serious about your club activities and want to improve the look and feel of your organization, I'd recommend you try Wild Apricot's services. They've helped us in many ways and made web administration fun!

Wild Apricot is a solid platform which adds useful functionality with each new release

Jan 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have used Wild Apricot since the 2012 ski season for event management, member renewals, website content and bulk email.

The platform is reliable and predictable and the product offers excellent functionality in its ability to have events that are visible and/or available for sign-up to members only or to the public.

The financial integration with PayPal is virtually bulletproof and the "many-to-many" relationship for the settlement of payments and invoices is robust.

This is a solid platform for an amazing price with an admin interface that is much more intuitive than the other products that I have demo'd.

GREAT SOFTWARE FOR OUR CYCLING CLUB

Jan 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: As our club grew from the 60's to in excess of 150 members and the need to collect dues and establish membership categories arose, it became very hard to manage everything with the paper system we had been using. Wild Apricot solved all that perfectly.

Wild Apricot helped organize our organization!

Jan 12, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use for general public, ability to create an attractive, efficient website, Paypal link for easy registration for memberships and conference fees, great customer support

Cons: Some limitations for the structure of the website

Overall: Our small, non-profit organization of internationally located English teachers needed a "home" for our members to connect. Nobody on the board was particularly tech savvy; nor were we confident enough to build our own website. So we were thrilled to discover Wild Apricot (WA). The tutorials are fabulous, thankfully using simple English and easily understood, and the structure is intuitive to even the most novice user. The Customer Service team quickly replies anytime I have a question. We initiated a small annual membership fee to cover our cost, and WA's automated system tracks our member renewals with ease. We are still able to offer free memberships to our global and student members, and the general membership fees easily cover our annual costs. Our little site hosts all of our organization's history (past conferences, journals, newsletters, etc.), and we're hoping to soon add a Resources tab where our members can share unpublished curriculum ideas for teaching English language learners. I love that we can have a members-only viewing for some things on our site, and open everything else to the public. Our annual conference registration is so much more organized now, and we love the ease of the Paypal system for payments. Of course, there are changes we'd like to see, particular to our organization's needs and goals. Three times I've made suggestions to WA for site improvement, and the follow-up was quick, respectful, and thorough. Suggestions are taken seriously and are useful to the WA team for making site improvements and upgrades. I am happy to write this recommendation and assure you that anyone, absolutely anyone can create a useful and attractive website with the help of Wild Apricot!

Recommendations to other buyers: For a non-profit agency, the cost can be a factor. You need a solid member base to cover the monthly or annual WA fees. We have about 200 paying members, at $10/year.

Fantastic

Jan 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: After the initial setup, it greatly simplifies our volunteers' effort to manage the club. Great functionality and great support.

Wild Apricot A-

Jan 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The screen layout and displayed information is very relevant to each task. I can get where I need to go with minimal keystrokes and from multiple screens. I like the ease of use modifying information, merging information, archiving and the overall database. Although I don't personally oversee the website functions, it's design options are professional and the functionality is great.

Cons: It doesn't provide for collecting some basic financial information to search and or select for reports and exports. Also, the event registrations do not allow for "easy" registration of multiple registrants.

Overall: I have had a great overall experience with Wild Apricot ! They're product is logical, intuitive and well organized. In addition, I am extremely pleased with the product and customer support! The technical support staff has been professional, proficient and thorough when assisting me. I look forward to enhancements in the Events and Financial reporting areas to take this to an A+ product !

Recommendations to other buyers: To be able to easily register multiple event attendees to an event or events that can be paid for in one credit card transaction, both from the administrative side and on the front end. Also the ability to record check numbers that are searchable and selectable for reports and exports. The ability to record a general ledger number to each event registration type, dues category and any non-dues or non-registration payments that would be searchable and selectable for reports and exports.

Six years with Wild Apricot - a success story.

Jan 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Our organization, a non-profit women's giving circle, launched Wild Apricot in 2010. At that time, our leaders were managing membership with a set of spreadsheets, money management on one, renewals and non-members on another, etc. Our website was not considered central to our operations - it was simply informational. In the first year we were able to centralize all our membership work using Wild Apricot. Using the Finance and donation features came later. All of our events have been managed through the website for these six years. 241 education events and meetings, including our Book Club! Members and Guests register on the site. Membership applications and renewals are done through the website.
As the webmaster, I would like to focus on Customer Service. Throughout the 6 years I have sent many emails to Wild Apricot with technical questions. I cannot think of another software with such outstanding service. Service hours are listed, and they are not 24/7, yes I have always received answers quickly. I have received responses prepared on Sunday morning by the Chief Apricot! We have had interchanges until I understand how to resolve my problem, or in some case, WA resolves it for me.
The only feature we are still looking for is the ability to create a nice newsletter within Wild Apricot. We currently create it outside and import it to email it to our large contact list.
I should mention that in these 6 years, WA has only increased the cost of the software once, and it is still extremely reasonable. We have the Professional level, allowing us 25 admins, and it is just $100 a month.
I highly recommend this software to manage a non-profit organization.

Outstanding Web Developer

Jan 12, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Integrated financial functions, seperate event publication abilities, membership and contacts tracking.

Cons: Can't cut -n -paste docs into web page.

Overall: We have been using Wild Apricot for about four years now. The Team has continuosly updated and revamped every aspect of the software, making it more functional and easier to use. The team at Wild Apricot has quick surveys that allow user to input reccomendations on what needs to be improved, and they LISTEN. I refer any new comer to the venue of non-profit organizational member / fundraising, to look at Wild Apricot.

Recommendations to other buyers: GREAT for beginners to get youself known on the web quickly.

Excellent Source for Maintaining Membership Records & Sending Emails-Reliable & Accurate!

Jan 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Dependable

Cons: Text in emails doesn't always appear the same as it looks to me.

Overall: We have depended on Wild Apricot to maintain our membership records and distribute emails for about 4 years. This system is very reliable and efficient.

Recommendations to other buyers: Thank you for providing a product that has multiple features and is reliable.

Recommended

Jan 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The back office admin capability

Cons: I would like the web design capability to have some more creative designs

Overall: Our system had a failure and we could not access information, this was quickly and efficiently resolved by Wild Apricot.

WA Club software review.

Jan 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of build, ease of use, event and membership functionality, reasonably priced, good support.

Cons: The forum functionality is lacking functionality and behind others available, but it's integrated so put up with it.!

Overall: Our club had been using WA for seven years and found if to be very functional and reliable, it's easy to build the Web site and no code is required, this makes it much easier for new webmasters to take over maintenance. Event management and membership areas are excellent. Overall 9 out of 10, the forum functionally is lacking otherwise I would rate it a ten.

Wild Apricot - An Outstanding Web Hosting Service

Jan 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use, administration and management.

Cons: Can't think of anything at this time.

Overall: It was just over a year ago that we moved our tandem club website to Wild Apricot. I have been the webmaster for DATES (Dallas Area Tandem Enthusiasts) since 2001. During that time we have used 4 web hosting sites including Wild Apricot. Hands down, Wild Apricot has been the superior web hosting site for our club. Moving to Wild Apricot has made my job much easier. Another cycling club in the DFW area moved to Wild Apricot based on what they saw with our website.

Recommendations to other buyers: Excellent support, service and web hosting features.

Easy to follow software. Even for a newby like me.

Jan 11, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have very limited html experience. With some assistance from cvmg headquarters I was able to use the wil apricot software to my advantage creating a webpage for my vintage motorcycle club. I managed quite well and created a webpage that is easy to navigate for other members of the club.

Cost effective, Fully-integrated Solution

Jan 11, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Wild Apricot allows us to manage our membership, events, marketing contact list and website content with great ease. This frees up our leadership team to stay focused on the mission of our organization. Our Wild Apricot handles many administrative tasks that other organizations have to do manually. Changing content on our website is a matter of moving gadgets around. We love what Wild Apricot does for us.

Glad we found you!

Jan 11, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: We were looking for a place for our website - and didn't really have much experience in such things. Our most knowledgeable members found that WA was easy to learn - and have run with ideas for our group to be included on it. Some are still struggling - or perhaps more pertinently, haven't really tried!

Overall 5 Stars

Jan 11, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Our chapter Board members, including Director of Communication & Technology (who handles website administration), vary almost every year. Wild Apricot's website platform and software helps immensely with continuity and bringing new members up to speed.

All in one approach makes life easy and affordable

Jan 11, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: All in one approach - membership management, event management, website, email shots, all in one place. Robust.

Cons: There are always refinements that need to be made within details of the program, but no deal breakers.

Overall: This is an all in one approach to association management, and it does a good job out of the box in membership management, events, website, and email shots, sure, you might be able to find better individual software modules, but then you'd be dealing with four different platforms. It has good help and you don't need to be a computer whizz, but spend the time to learn it and it will pay you back handsomely. We are a small outfit and I manage it for (supposedly 30 hours a month). It transformed our approach and our organization.

Recommendations to other buyers: Invest the time to learn it to get the most out of it. What seems strange at first will soon seem second nature.

The only full-featured membership software I have found

Jan 11, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Automated membership applications and renewals, with fully customizable email messages every step of the way.

Cons: If you have members who don't know there is an internet, you may have trouble using WA to manage your membership renewals!

Overall: Wild Apricot makes membership management easy and adds website and other functions if you need them. You can still use other services alongside their membership database, and everything is in the cloud so you can access it from anywhere, even on your smartphone. A very responsive and positive company, they will help your organization get better while saving you time on membership maintenance.

Great Product For our Association

Jan 11, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Went looking for a website for your association back in 2010 and found Wild Apricot. To get the site and running to include migrating all member information was complete by myself in under a month. The one thing that I like the best is that they listen to what you need and most times they are able to bring it to life.

Tech support is unmatched and there self help tech manual is beyond good. I have never regretted buy this product and would recommend it to any association.

I have my own business and only wish there was a service out there that work for small business as well as this does for our association.

Annette Kaohelaulii's Review of Wild Apricot for Hawaii Ecotourism Association

Jan 11, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I was actually involved in setting up Wild Apricot when Hawaii Ecotourism Association first began using it. I moved the information over from a previous website to the Wild Apricot website. I did not do much of the administrative work until later. I made minor spelling and informational changes to the website and handled the updating of member information. At that time HEA had administrative help and I supervised the administrator, so I knew how to do some of the tasks and could find answers.

More recently, I assumed more duties as Treasurer of the organization, so I had to figure out how to do more of the accounting tasks. Previous administrators utilized phone calls to resolve problems, but I have not done that, yet. With the help of another volunteer, we figured out how to do many more tasks, pertaining to membership, accounting and messaging The help section usually gave us the answers.

I would recommend Wild Apricot to other small organizations because it can be customized. I am an older woman, so I have usually have problems with terminology and the technical aspects of using computers, but I persisted and learned to do many of the necessary tasks. This program is probably easily understood by a younger person.

Our membership

Jan 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Read what I said in my review.

Cons: I really don't have any complaints. It works very well for what it was designed for.

Overall: We use Wild Apricot to maintain our database of members. It is logical, easy to use, and fast loading in switching between options and between member accounts. This past year we used the conference registration feature for the first time and it worked very well also. So far, for the past several years, we have been pleased and satisfied with the performance of Wild Apricot.

Recommendations to other buyers: I can't think of any advice.

Good product

Jan 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Pretty easy to use.

Cons: Some of the searches to create reports can be difficult.

Overall: This software does all we need it to do. The customer support is excellent. Creating reports via the searches sometimes are difficult. But that's just me.

Australian Association CRM Review

Jan 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have been using Wild Apricot in our association now for just on four years and, I used it prior to another association for two years. The ongoing updates, training, integration with other sites and its focus on fulfilling the needs for associations is the reason we continue to applaud Wild Apricot. Many of the features you would expect to see on a much more expensive system are part of the Wild Apricot membership. Well done to the team and thank you for listening to your members/subscribers and addressing improvements in a timely fashion.

Great experience

Jan 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: We needed to have the ability to book an event for our organisation using Wild Apricot. It worked very successfully. It was quite easy to use and there were no issues. Thanks very much.

Club with 1,000 members likes Wild Apricot

Jan 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Basic services provides effective infrastructure.

Cons: We use the RSS and it sometimes changes without warning with updates. We'd like to integrate it with Google Calendar and MeetUp. We need an API.

Overall: Our cycling club successfully uses the Wild Apricot platform for the day-to-day operations of the club.

Recommendations to other buyers: Good basic functionality. Responsive support.

Best 'Do it yourself' online website program I have ever used

Jan 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: There is not much I don't like.

Cons: Because our group is generally in a minority with our type of use, we need to wait longer before some of the improvements we have requested, come to fruition.

Overall: Once you get the hang of it, it is very easy to use; the overall quality and features & functions are excellent and being improved constantly; Excellent value for money and Customer support is the best I've experienced.

Recommendations to other buyers: If you are looking to create a website for your group, don't go past this one (depending on your needs, of course).

Go Wild (no apricots were harmed in creating this review)

Jan 11, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I have used Wild Apricot's reporting and other functions. I found it easy to research past payments, make refunds or credits, and track transactions to answer member questions.

Very robust software

Jan 11, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: We use this software for membership management, online membership directory, and event management. While a lot to learn, it has many great features.

High Praise for Wild Apricot

Jan 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Robust functionality and integration

Overall: Great features, flexibility, and functionality for this non-profit targeted software platform. We use it for the database, website, blast communications, and event management. We've been using it for 3 years and are big fans!

Always helpful

Jan 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have had to utilize the technical support several times. They are always helpful and considerate of a novice. Cannot convey enough times how well they handle all situations.

Wild Apricot does the job for us.

Jan 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I had a very expensive quote from a website developer for a new association website. Forced me to search for alternatives and found Wild Apricot. Enabled me to easily build a very professional website with no costs beyond the Wild Apricot charge. The membership management aspect works great and provides easy controls to specific sections of the website. 18 months into this and no regrets. Customer support on the few occasion I have need it has been excellent.

Customer Support

Jan 11, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: Customer Support is an absolute joy to work with. He's your best customer support! He has helped me with all of my questions

Association Management - Wild Apricot Style

Jan 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use and dependability. We have never been 'down' or had any technical problems.

Overall: We are a 35 year old Association Management firm that specializes in managing non-profit trade associations. Over the years, we have worked with multiple clients using the Wild Apricot platform.

From 200 members to over 1,300 members, we have been part of Wild Apricot's growth and
continued focus on upgrading and improving the technology we need to serve our clients.

The ease of learning and using Wild Apricot is a huge part of our success in providing our clients with consistent real time information that allows our clients to offer their members all the services, information resources and communication tools they require.

We are a "Can Do" customer service company. Our clients demand that for their members and we deliver it. Wild Apricot has been there for us from the beginning - together we look forward to 'what's next on the horizon.

Perfect for Non-profits

Jan 11, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Membership maintenance and ability to create and send email blasts.

Cons: Ease of editing content on email blasts and web pages.

Overall: I feel very strongly about giving a favorable review to Wild Apricot. I am the Membership Chair for a small Friends of the Library group and the program provides all of the tools we need to manage our membership, send email blasts to members, recording donations to our organization, allowing members to register for our upcoming events, and all-around maintaining of our web presence (including allowing folks to join our group and pay their dues online). The support staff is amazing and never fail to respond within 24 hours, and with explicit and easy to follow instructions - always in a cordial and polite way. Wild Apricot is A-1.

Overall good website

Jan 11, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: My experience with this website as membership chair of my organization has been very positive overall. I'm not the most technologically sophisticated and have relied on their customer support a lot. That, to me, has been the best part of this website. Support is always professional and knowledgeable. And patient! This website has a lot of great features for members. I would highly recommend it to any organization that values its members.

Wild Apricot Fills the Need

Jan 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Support and range of management tools in one place

Cons: Missing some functions specific for our needs

Overall: Provides all the functionality needed to run a small non profit organisation ... and support is superb and FAST!

WA positive review

Jan 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I have nothing but positive things to say about WA. The support people are top-notch. They are always helpful, and timely. No one has ever been condescending in the advice they offer or in the answers they give. They are always willing to "stick with me" until an issue is resolved or until I understand. WA has been my go-to program since 2007--features, quality, ease of use, value, and customer support will keep me as a customer and user.

Wild Apricot

Jan 11, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Membership tracking and managing. Event registration. Donation tracking.

Overall: Wild Apricot has been a huge help in managing our membership database. Renewal notices go out automatically and the payment process is tracked and easy to see you has paid and who still owes. We use the event modules for registration for our events and that has been a big help also. Before we did all this with spreadsheets, email, and snail mail; as a result we were never up to date and was subject to errors and headaches.

Customer Satisfaction!

Jan 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: User friendly

Cons: I think that the WA platform can be challenging for those with limited Web Content Management experience. However, as a not-WCM expert, I appreciate the training modules that WA provides.

Overall: We are an Austin-based non-profit organization has been using Wild Apricot services for more than 4 years. WA is user-friendly and offers great training resources. Thank you, WA!
Austin Women in Technology

Perfect Software for Small and Not So Small Associations

Jan 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Comments: I have all of my clients using this software. I have very small associations on it and one not so small organization. New versions appear to come fully tested. No system is 100% perfect unless you design and deploy one that the organization builds from scratch. However, there is a flexibility to WA that lets us make it work for you. The support both online and in person is superb.

Once you get your members to interact with the system you will most likely hear or see comments as "It is really easy to use" or "Even I feel comfortable being online with it".

From a technical point of view the application is well integrated and it make navigating the site almost a no brainer.

Having said all there are things that can further make the system more effective and efficient. The WA staff is very open to user suggestions and they have a short, medium and long range plan for system improvements and enhancements.

Most associations I am familiar with can make this system work for them without an enormous outlay of capital and human resources.

Keep up the good all of you Apricots.
Lawrence E. Rosenthal, PhD
Principal & Owner
The Kaleidoscope Associates (TKA)

Excellent customer service and easy to use

Jan 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use
Multiple functions available (calendar, events registration, email management etc)

Cons: Not completely idiot proof:) but customer service makes up for it.
price has gone up

Overall: We have used Wild Apricot for a number of years and moved from a system where staff could not make changes easily. For that reason, Wild Apricot has been fabulous as the customer service really helped us transition where staff can make all the changes required to a website without using a programmer.

Recommendations to other buyers: love it!

Wild Apricot is and excellent NFP membership website

Jan 11, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: The back end administrative layers are complete and reasonably easy to use. The front end public and "members only" layers are good and reasonably flexible.

Cons: The software is designed to satisfy a large number of different organizations and users. As such there are a lot of features which any individual organization or user might not need. Occasionally these un-needed features get in your way.

Overall: Started about a year ago and have had no problems with developing the website and learning how to use it.

Recommendations to other buyers: Go slowly and use a knowledgeable website developer to help with the more complicated parts such as setting up interactive pages and blogs.

Review for BPW LA Web site

Jan 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
Likely
Extremely
Likely

Pros: Ease of use and use for emails to members

Cons: None

Overall: I check our membership list ( for my local and for state), send out emails to the membership list, and check for members who will attend upcoming events on the website.

Recommendations to other buyers: No

Halcyon community village

Jan 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Simple and easy to use and exceptional value for money

Overall: Wild Apricot meets all our needs to manage the day to day social sporting and recreational activities of a 310 person community. Scheduling (events) communicating (email & website) modules minimize the task of administrating the communities activities, Support is exceptional.

Wild Apricot helps me create and manage a very professional non-profit organization website!

Jan 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Pros: Easy to manage the membership data, collect dues, track invoices, and make page updates. If you can type, you can do this!

Cons: We use email templates to create an emailed newsletter. Formatting is our biggest challenge as we "cut and paste" from submissions that come via email, Word, etc. You have to test carefully before you blast because the fonts will change on you. Just a bit tedious -- but fixable.

Overall: We moved to Wild Apricot in 2012 and will never go back! Each year Wild Apricot adds enhancements that give new and update features to keep us current. Our membership has increased at least 50% from the time we made the switch. There is no way our organization would have the volunteer talent to manage a website without Wild Apricot making it so simple!

Recommendations to other buyers: Don't bother to try to build something yourself -- just let the pros give you the easy built-in tools to pump out a beautiful website. And you don't even have to be a website wiz as the support is just terrific! I highly recommend Wild Apricot

Billing is my biggest problem

Jan 11, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money

Comments: I am frustrated to use a Canadian company and be billed in US dollars - also my invoices do not show HST, which as a registered charity we are able to claim but the billing makes this very difficult. I am disappointed enough that I may abandon Wild Apricot before really even getting started!

Good overall, but value for money decreases the more contacts you have

Jan 11, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: It does the job

Cons: Value for money drops dramatically once you reach 500 contacts.

Overall: Very responsive customer service, makes you feel valuable. The also ask frequently for feedback, which seems like a good thing, until you realize that there is not that much follow-through on feedback (e.g. request for features).
Initially, I thought this is because my organization was "small fish" and the company prioritizes larger organizations higher, but even when we upgraded to the "Pro", there seems to be no higher priority given to our requests for new features.
All this translates into a value for money that is lower than what I would like it to be.

One beef I have is the steep jump in price from the 500 contacts plan to the 2000 contacts plan, we are talking about almost a doubling in price. Every time I asked why there is no intermediate plan the answer was not satisfactory, not even "we are looking into it".
So, if you think your organization will exceed 500 contacts in the future, do your homework properly before committing to Wild Apricot because the cost to switch to someone else is steep and they know this and they take advantage of it.

Recommendations to other buyers: This might work for you but do your homework before committing. Once you reach 500 contacts your cost will double.

Great support

Jan 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Although we are a small group using the free option of Wild Apricot the response from the support team is quick, less than 24 hours for online support, and in my experience they have always taken the time to explain the reasons for the problem and how to use workarounds if a fix is not immediately available.
The software is easy to use with good support documentation.
New features can be a little slow in delivery at times but this is improving following a period where I understand the code base is being rationalised.
The free option allows very small groups to get an online solution for managing events and membership.
On the downside once you exceed the contact limit and need to upgrade its can be an expensive option for groups in the 50 to 200 member range where more cost effective options might be better.

Wild Apricot

Jan 11, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Wild Apricot has been valuable to our club because of the many member management tasks it automates and simplifies. Everything from event notification and registration to scheduled e-mails as reminders to the members.

Super Satisfied

Jan 11, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: Not
Likely
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Pros: Simplicity, ability to deploy easily and quickly deploy emails to club members

Cons: Would like to use more design/layout options

Overall: Switching our website over to Wild Apricot has to be one of the best decisions that our club has ever made! It's simple enough for a non-programmer to use, but yet complex enough to serve our needs.

Office Manager/book keeper

Jan 11, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Over all it has been good. There are some limitations that we have learned to work around but I find it to be pretty good for our needs. It's definitely a good member manager!!

Life Saver

Jan 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: Membership management, Easy of posting to website, Albums for our members (their art work is getting attention), Donation and payments, Just about everything is great....Oh email in one system and don't have to do constant contact.

Cons: Need help with members directory....not responding to changes very easily .... had to rebuild several times to get it working. Also, would love to see a flag or way to highlight members who are using their albums. I did figure out a work around by adding a yes/no button to the members questionnaire. Once the member click yes they are using their photo album, I have a saved search that pulls that member to a special membership directory "Members Ark Work to Review". This allowed me to direct viewers to this list instead of the membership directory to view art work. We only had 35 members of 204 using their albums. Now the public doesn't have to hunt and peck and get frustrated trying to see members art work in albums.

Overall: This has streamed lined our membership and management there too. I love this website provider. They answer the phone all the time and work for solutions. Yes, there are a few things I would like changed but overall it saved our small organization. We are a nonprofit made up of only volunteers (no full time employees). Thank you for your comment to this software. Check our website out; we are a group of Artist with over 200 members and growing. Our people are starting to use their members photos so it is exciting. Take Care

Great Business Tool

Jan 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: Not
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Pros: User friendly

Cons: I like everything about it.

Overall: Wild Apricot has been a great tool for this organization and I recommend it as "TRULY OUTSTANDING" It is a very user friendly and their customer service as well as technical support is expeditious when needed.

Recommendations to other buyers: great

Wild about Wild Apricot

Jan 11, 2017
4/5
Overall